Reeds Rains Bedworth reviews in Nuneaton and Bedworth

★★★★★ 1/5

Trustpilot

Incompetent and ignorant

Incompetent and ignorant. I have been waiting 3.5 weeks for an update regarding the return of my deposit, I have had to chase for updates, despite the agents being very communicative in the first instance. I moved out 3.5 weeks ago and I have not heard anything. The lady that carried out my check out was posting videos and images on her own personal social media account of my apartment, the height of unprofessional. I asked for a call from a manager 3 weeks ago regarding this and have not heard anything! I also raised concerns about a suspected leak half way through my tenancy, but never heard anything back so I'm presuming the landlord was never told. As a landlord, take your business elsewhere if you want to ensure your property is looked after and cared for by the acting agents.

Jade · 25 September 2017

★★★★★ 5/5

Facebook

All staff a great help from start to finish when buying my first house. Thanks to Sarah and Paul in particular for their services and correspondence through out all stages of purchase :)

Jared · 4 March 2016

★★★★★ 5/5

Trustpilot

So understanding and helpful

So understanding and helpful. Tony was so friendly! I couldn't recommend Reeds Rains more!

Grace · 10 October 2022

★★★★★ 5/5

Trustpilot

Thanks Vicky for making the whole…

Thanks Vicky for making the whole experience really pleasant, you have great interpersonal skills. You obviously enjoy your job and you are really good at it.

Mrs · 9 October 2020

★★★★★ 5/5

Trustpilot

Great service in Plaistow

Stephanie in the Plaistow branch was a great source of support during the purchase of our new home - she was available for help with everything (including matters relating to the sale of our previous property, which we were doing without an agent) and kept a close eye on the whole process from initial offer to completion. We're very grateful for all of her help, and very happy in our new home!

Steven · 24 March 2021

★★★★★ 5/5

Trustpilot

Durham Branch

Durham Branch - I honestly would give them 10 starts if I could! Gem and Lucy are the main people I have been dealing with in purchasing a property. They have been really helpful and understanding through the purchase ensuring that any questions we have had have been answered and liaising with the seller for us. They are polite and professional and I would not hesitate in using them to sell or purchase next time round.THANK YOU LADIES!

Lynsey · 26 February 2019

★★★★★ 2/5

Trustpilot

Dissapointing, Tedious and Expensive

Dissapointing and tedious. I bought a property through RR. The process was slow and mediocre but in an industry where it's predominantly poor I was patient and can say it was 'ok'. I gave my new investment to RR to then let out and manage. Again the lettings process was alright, ongoing management was a little slow but a few of their people have a good service. After the second year, my tenancy was coming to an end and no one seemed to care. Myself nor my tenants heard from RR despite chasing until after the end date of the tenancy. By that time I had contacted my tenant myself (obviously) and made our own arrangements. Once RR eventually realised they'd dropped a ball, rather than apologise and look to win my business back, they proceeded to pursue me for a termination of service fee. I will not be using their business for any future transactions or management of my portfolio. And should I come across a property I wish to buy advertised by them I will go out of my way to locate the owner and deal directly with them. Not good enough.

Samuel · 6 June 2017

★★★★★ 5/5

Trustpilot

Reeds Rains Are Outstanding

Reeds Rains have been so so good. I am usually a sceptical person who doesn't trust organisations easily. Reed rains have earned my trust and are diligent in there processes. I can't thank you enough!

Earl · 15 August 2024

★★★★★ 5/5

Trustpilot

Stephen from Reeds Rains Widnes

I dealt with Stephen this morning in regards to a few queries I had on the move in process. Excellent!

Phil · 15 December 2021

★★★★★ 5/5

Trustpilot

Friendly and quick replies

I dealt with Sarah at the Woodseats, Sheffield branch. She was very friendly and responded to emails and calls quickly - which is exactly what you want from a letting agent!

Alastair · 4 April 2018

★★★★★ 1/5

Trustpilot

Very sharp and dodgy sales tactics

Very sharp and dodgy sales tactics, abrupt and surly, not convinced they pass on accurate information to thier clients, are they trying to maipulate sellers and buyers for thier own selfish reasons, another case why estate agents need to be regulated.

Lee · 2 December 2020

★★★★★ 1/5

Trustpilot

Dont think anyone works here.

Fine unless you need them to actually do anything.Nearly a month on from trying to get a deposit returned, no return contact, excuses and promises of phone calls back not being fulfilled.Joke of a branch (Glengormley).

Luke · 22 July 2024

★★★★★ 5/5

Google

I can’t thank Reeds Rains Bedworth enough! Their support, help, kindness and efficiency was absolutely first rate, making what is a very stressful time a lot easier!!

Penny · 12 December 2024

★★★★★ 5/5

Google

Having found myself renting for a few years with other Estate Agents i found a house that suited me perfectly and moved in as soon as possible, From the Onset the Staff at Reeds Rains were nothing short of Spot on and nothing was too much trouble, Looking after the house as if it was my own came naturally and my periodic inspections were soon extended without any trouble. i have dealt with a number of Estate Agents Previously and i can honestly say Reeds Rains Bedworth are simply the best, courteous professional and above all very helpful, my only regret is i wish i had found them earlier. keep up the fantastic work and i wish you all the success - not that you need it, Best Regards Mark C

Mark · 24 October 2016

★★★★★ 5/5

Trustpilot

Purchasing made easy

I recently purchased a property through reed rains. I wasnt in a hurry to purchase and the staff didn’t rush me, let me view the property when I wanted to (several times ) and guided me through the purchasing process at my pace. Overall the staff were experienced, professional and very friendly throughout. Special thanks to manager Sue. Ben and Grace. You are all a credit to the company and thank you all. Keep up the good work.

Anita · 5 November 2018

★★★★★ 1/5

Trustpilot

Appalling.

When moving in the house was damp and dirty, stains and dirt over most surfaces dispute being told it would be fixed.Repeated complaints of damp were made and ignored. Only when environmental health and citizens advice were contacted did reeds bother to do anything. The only thing they did was harass the tenant. Not make any repairs.On leaving, reeds rains continued to harass the tenant and demanded payment for cleaning, despite cleaning being done by the tenant and the dirty state it was leased in.You will not get a straight answer out of them.I could not recommend them less.

Rebecca · 17 September 2016

★★★★★ 1/5

Trustpilot

Rental. Severe damp, mildew and mould.

I had the misfortune to use this company. Issues immediately with damp in the property which were repeatedly flagged up and not resolved. The conditions lead to wardrobes and desks being thrown out due to mould damage, mildew and spores on my sofa and mattress, and increased asthma symptoms. All of this was told to the company, merely to be told move furniture further away from the walls. As though 5 inches away was not enough. Walls and wood furniture were bleached fully once a week by myself but merely masked the issue and didn't treat it.Despite citizens advice, and a member of staff at reeds, saying this is unacceptable conditions and a breach of contract, the repairs were still not made. Staff that don't listen or resolve issues, shocking.As well as these awful conditions, dispute has been made over the return of the deposit. How this company is still running is an amazement. I have heard multiple stories so similar to this and yet no improvements.

Rebecca · 16 August 2016

★★★★★ 1/5

Facebook

Specifically the Reeds Rains branch in St Helens. I can not recommend against using this company strongly enough. A continuous repetition of sales spiel backed up with nothing but hot air and hollow lies. DO NOT give them any money up front for "Enhanced Photography" as this serves no purpose whatsoever. DO NOT allow them to lie about the valuation of your property simply to prevent another agent from having it to sell. DO NOT expect a call back with updates. DO NOT expect them to proactively promote your property. DO NOT expect any accountability when errors occur and your requests continuously get ignored. DO not expect that your complaint will be taken seriously when you "elevate" it to the main office. DO NOT expect that staff are invested in your situation as they leave without even informing their colleagues. DO NOT expect any realistic action from this company. DO NOT expect that they will inform you that your property will no longer appear as agreed in the newspaper. DO NOT expect them to even advertise your property at the correct price!! Unless you are happy for your property to fester, languish and become unsellable after too long in the market then feel free for Reeds Rains to ruin any hope you had of moving. Yours, Previously reasonable seller.

Christopher · 2 August 2016

★★★★★ 5/5

Trustpilot

Very good

Very good, been hard trying to rent due to COVID but St. Helens reeds rains have been amazing thanks to Ellie Wilson!

Ellie · 8 July 2021

★★★★★ 5/5

Trustpilot

Tom and Derry was very helpful

Tom and Derry was very helpful, any questions we asked was dealt with very promptly, great service and very friendly and professional.

Robert · 6 July 2021

★★★★★ 5/5

Google

Reeds rains are a fantastic estate agents , they will do anything and everything for you, the personnel are great and very professional and pleasant, would advise anyone to to go through them, wouldn’t entertain going anywhere else, regards to Rhys, Karis, and Sarah, thank you very much, Bob,

Bobby · 23 October 2023

★★★★★ 5/5

Trustpilot

A big thank you to Stephen Lennox and…

A big thank you to Stephen Lennox and the team at the Widnes branch - fantastic service !

Fiona · 14 February 2022

★★★★★ 5/5

Facebook

We would totally recommend this firm of estate agents. Professional and friendly they do a great job of selling the houses on their books and always kept us up to date whether we had viewings or not. Really came into their own after the sale was agreed liaising with others in our chain. Don't underestimate the work that has to be done, especially if you're considering a £500 flat rate company, these people have all the contacts to keep everything on track. Great job, many thanks!

Liz · 21 May 2015

★★★★★ 5/5

Trustpilot

Top marks for the selling of my…

Top marks for the selling of my property. You have been on the ball with every detail keeping me informed at all timesThank you so much for making life easy

Customer · 14 August 2022