Every review we hold for the Nuneaton and Bedworth office, from every platform, shown as written. First names only.
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5/5
TrustpilotFirst class service from reeds rains inβ¦
First class service from reeds rains in Bridlington. Offered several viewings next day, Letara was informative about the properties, answered any questions gave me lots of time to check everything out. I put in an offer on one of the properties which was dealt with by Miles who was on the ball, and explained everything to me, I felt really confident that it was being dealt with very efficiently. My offer was accepted in a few days and all the paperwork etc. was done very promptly by Letara who again gave an exceptional service. I am over the moon and very impressed with the way this business runs and would highly recommend buying a property through them. Thankyou so much to the team at Reeds Rains in Bridlington.
Guest Β· 11 October 2024
Agent replied Β· 24 October 2024
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Letara, Miles, and the team. Your feedback means a lot, and we're so happy you found your new home with us. Wishing you all the best in your new property!
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5/5
GoogleExcellent service from start to finish.
Karis was very helpful throughout the whole process from selling my home to buying my new property. I would definitely recommend using Reeds Rains if you want a professional service when selling or buying a property.
Thank you for your services during my hassle free move.
Marcus Β· 11 June 2026
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5/5
GoogleOct2025 - Simply Top Notch! Karis, Rhys & Sarah are clearly leading the way in the local area - through showing the competition how conveyancing 'should be done'! Great communication throughout our buying journey, including clarity on facts in those crucial moments. Professional, well-organised, courteous and smartly dressed. Whether you're contemplating renting, letting, selling or buying I highly recommend you do so through Reeds Rains Bedworth!
Feb2024 - First class service from Sarah and Rhys throughout! I was very impressed by their high standards of communication; replies to questions were timely, and concise, plus they had a wealth of helpful knowledge on the local area. Both Sarah and Rhys went the extra mile to welcome us to the area, I could tell they both care about doing a great job, it really made a difference! Keep up the fabulous work and thank you both!
Mathieu Β· 10 October 2025
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5/5
GoogleI selected this agent because they are local, know the market well, and had great reviews. I was administering my dadβs estate and had his house to sell. I was very impressed with the service I received from Karis and Luke. They provided a good valuation and advice on how to have it ready to market. They were available for any advice I had about the process as I had some maintenance issues with the property to resolve. Their communication was fantastic with any viewings and feedback from these, taking charge of the viewings for me. Once a buyer was found they also helped negotiate a price and communicated with the conveyancing solicitors on my behalf.
I would use them again and recommend them to my friends.
Craig Β· 10 October 2026
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5/5
TrustpilotExcellent service from the firstβ¦
Excellent service from the first telephone conversation regarding a valuation for probate . Stacey was professional,knowledgeable & caring . Nick & Ben are professional, knowledgeable and keep you in the loop about viewings feedback ect . Always go above and beyond I have had phone calls & emails late on a Saturday with feedback . I sold a property with them two years ago they are a fantastic team . I would π― recommend them .
Andrea Β· 1 October 2024
Agent replied Β· 24 October 2024
We are delighted to hear about your positive experience with our team. It's wonderful to know that you found Stacey, Nick, and Ben to be professional, knowledgeable, and caring. We strive to provide exceptional service and are thrilled that our efforts exceeded your expectations. We appreciate your kind words and your recommendation.
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1/5
TrustpilotAbsolutely diabolical service fromβ¦
Absolutely diabolical service from inept, defensive staff. There seems to be a high turnover of staff in the Hebden Bridge branch, with poor handovers and often the left hand not knowing what the right is doing. They contradict information given between solicitors, and vendors, cause undue stress and delays, go back on the comments they make when challenged, and have taken over 15 months to sell a house that has had a buyer waiting to complete since the first offer.I would strongly recommend that if you want to efficiently buy or sell a property that you look elsewhere. This service has been SO poor that I have advised a friend to not even consider buying the house they are currently interested in as it is only being advertised by Reeds Reins Hebden Bridge and I would not wish this service on anyone else. Edit in respone to Reeds Reins Reply:Whoops- just to evidence their incompetence they don't even seem to know the house completed and I moved in 10 days ago! Way to tell on yourself π
Yes, my house sale fell through because of delays with your sale, thats precisely my point. I had a cash buying landlady waiting to go and when I was still waiting on basic paperwork and relying on mixed messages from yourselves 7 months in she understandbly bailed. I then cancelled my second sale to a cash buying company which I rushed through in order to save the chain having received alot of pressure to rush once you told me you seller was ready, only then to be told by a different staff member they were 'no where near ready', of course I'm not going to take Β£30k less than I need to if you had further delays. Having met the branch manager the day I completed, as he had to drop my keys here at the end of office hours as no one called to confirm they had them as I was informed they would, knowing I was moving from another city, I can see why there is such a high turn over of apathetic seemingly clueless office staff, if he is at the helm,my removal man couldn't have summed it up better when he described him as the C word. (Side note if you value safety just be aware he also handed me the keys without even asking my name let alone asking to see ID.)Terrible terrible service, steer well clear at all costs.Positive shout out to Emily who does the weekend vieweings, the only competent person there.
Claire Β· 2 July 2024
Agent replied Β· 24 October 2024
Hi Claire, The reason for the timescale being so long as you are well aware is the fact that your own house sale fell through and you have changed the way you are purchasing the house on more than one occasion, factors well out of our control and also yours. I believe the office spoke to you only last week with an update and it is now the top of the chain that we are waiting on.Regards,Reeds Rains
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5/5
TrustpilotThe communication from Liz wasβ¦
The communication from Liz was excellent. Regular phone calls and updates, very professional but friendly too π
Miss Β· 24 May 2026
Agent replied Β· 22 June 2026
Thank you so much for your review! It's a pleasure helping you, and we're so glad you felt well supported throughout.
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5/5
TrustpilotReeds Raines are Trustworthy Knowledgable and Reliable
Itβs 41 years since I last moved and a lots had changed. Reeds Raines helped me enormously to both buy and sell. Gave advice and recommendations when needed and answered any queries quickly
I can honestly recommend them and if you use them you wonβt be disappointed
Elaine Β· 5 September 2026
Agent replied Β· 23 September 2026
We are so pleased to hear about your positive experience with us, especially after such a significant time since your last move. It's wonderful to know our advice and quick responses were so helpful in both buying and selling. We truly appreciate your recommendation!
Regards,
Reeds Rains
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1/5
TrustpilotTruly awful experience
Truly awful experience. I would not go with this company ever again, not because of the company but because of the landlords they choose.We went through reeds reins even though the landlord managed the property. We went without heating for 10 days with 3 kids. In fact the boiler broke every 3 months for years. There is a leak in the kitchen coming from the bathroom which was also never fixed. Let's not speak about he broken fence.The landlord often entered the property without permission, even if we were not there. When we left, they with held the deposit due to damage we have caused. But then they never did changed anything before for the next tenant l moved in... Where did our money go?Unfortunately my opinion of reeds reins is now they only work with landlords nobody else would choose. They are not responsible for the upkeep of the property but they are responsible for who they decide to work with.
David Β· 22 April 2024
Agent replied Β· 24 October 2024
Hi David,Sorry to read your review - we would like to investigate this matter further for you. You will receive a request for more information that will come from Trustpilot.Regards,Reeds Rains
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5/5
GoogleI was very pleased with the service provided by the team at Bedworth Reeds Rains regarding the sale of my house. Luke and Karis were always happy to help with any queries and guidance on next steps. Highly recomended.
Ian Β· 11 July 2026
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5/5
TrustpilotThe house selling process with Reedsβ¦
The house selling process with Reeds Rains has been excellent. My house went live on the market on the Friday at midnight and was sold a week and a half later. Customer service is fantastic all very knowledgeable and very easy to work with :)
Customer Β· 27 August 2026
Agent replied Β· 24 October 2024
We're so glad to hear about your excellent house selling experience with us! It's wonderful that your home sold so quickly and that our team provided fantastic, knowledgeable customer service. We appreciate your kind words.
Regards,
Reeds Rains
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5/5
GoogleReece and Karis have both been superb and faultless with our property on the market the last few years. They have been excellent in terms of communication with ourselves throughout the process. Definitely recommend Reed Rains to anyone π β¦
Ranjit Β· 11 June 2026
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5/5
TrustpilotBarry was very friendly andβ¦
Barry was very friendly and communicated well throughout the process
Peggy Β· 22 May 2026
Agent replied Β· 22 June 2026
We're so glad to hear about your positive experience and communication. Thank you for your kind words!
Regards,
Reeds Rains
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5/5
GoogleKaris has been brilliant throughout the process of selling our house and buying our next one. Kept us up to date throughout the process and always there to answer any questions or queries promptly.
Would strongly recommend Reeds Rains.
Jamie Β· 11 June 2026
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1/5
TrustpilotWorst estate agents ever
Rented a house for my family, before moving in i requested that the house was cleaned and garden fixed as any tenant would expect. (The back garden gate was damaged lay on the floor and it led to an alley way in town. there was masses of waste both in the front and back even inside the house. They called us in on a Saturday at 2pm to collect the keys (They close at 3) & did an inventory in the office and said we could raise any issues within a week if the inventory did not match. When we raised these issues they had contractors take a look and we took 3 days off work for each time they came, nothing got fixed, they didnt stick to their word of even cleaning the garden. There was wiring sticking out of every wall in the house. They agreed to fix these issues, the blamed us for not checking the property properly and accepting it was. They were extremely slow in responding after 2 months of us constantly requesting the fixtures be made, they decided they would rather 'mutually' terminate the contract. Not without incurring costs though.
Sumara Β· 24 January 2024
Agent replied Β· 24 October 2024
Hi Sumara,Sorry to read your review. We would like to investigate this further for you. We will send a request for more information and this will come directly from Trustpilot.Regards,Reeds Rains
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1/5
TrustpilotFirst and last time being with reedsβ¦
First and last time being with reeds rains, they have offered us no support through a stage of our tenancy where we were being harassed by our mentally ill neighbour, we have tried everything we can to resolve the issues we have with no help off reeds rains what so ever, were lucky to get through on the phone and the call back service is useless too. We are trying to opt out of our tenancy as soon as possible as our home life is being made unbearable by our neighbour and reeds rains continue to do nothing on our behalf, and considering they "understand our circumstances" the least this company can do is just let us leave quietly, but we're now on hold waiting for landlord (also a waste of time - and never mentioned existing problems with neighbours, which she was aware of, until we had already moved in) to give her opinion on what charges we should incur upon leaving. All we want to do is leave the tenancy with as minimal charges as possible due to this being out of our control, but it's proving difficult with uncooperative estate agents and uncooperative landlords. I'd probably advise to give these estate agents a miss as the service they will provide you with - AFTER THE SALE - will be absolutely diabolical.There is one person at Reeds Rains that helped us towards the end and really helped us get out of this, the landlady was trying to claim damages that were there before our tenancy and this individual at Reeds Rains helped to identify the damages in the pre tenancy photos, the landlady then took desperate measures for literally any money she could get back. We're so glad we're not there this Christmas, and I feel for anyone in the future that comes across this house/place, it comes across as a lovely little cul-de-sac (drive) but on one side you've got a family that leaves their dogs to bark consistently until owners arrive, and once the owners arrive (you'll hear them) they'll probably chuck them outside to continue barking where there's numerous piles of dog mess for lovely viewing from your bedroom window (which you'll smell in the summer from your own garden), then the man of the house will give you a lovely wake up call every weekend with his power tools in the shed, and the awful stench of burning wood on the fire no matter wether its 22 degrees outside you'll have the lovely smell of smoke every day of the week, unless he's out then you'll have the neighbour across revving his boat at 8am sharp Saturday taking his place. Then the other side you'll have the mentally ill suspect slamming doors and banging on walls all hours of the night, stalking you around the car park and trying anything for a reaction so she can call 999 and play victim. Your landlady won't want to hear it either, don't expect any help, or the police, which are happy to leave a young woman in a vulnerable position being stalked and harassed by this "woman".Shame really, lovely little place on a new estate in Elton but if you can see a boat out of your kitchen window, you've got banging on one side and dogs barking on the other, then I wish you all the best.
Chris Β· 23 December 2023
Agent replied Β· 24 October 2024
Hi Chris, we aim to give exceptional service to all our customers. I'm sorry you have had this experience with us. I've sent you a request for more information. The request will come from Trustpilot. If you could let me know some more details that would help me look into this further. Kind regards
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5/5
GoogleI canβt thank Karis and Rhys enough for all their help with selling my old home and buying my new one. They were both amazing from start to finish, friendly, professional, and always there when I needed advice or reassurance. Nothing was ever too much trouble, and they made the whole process feel smooth and stress-free. Iβm so grateful for everything they did. Strongly recommend.
Sally Β· 11 October 2025
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1/5
TrustpilotAvoid these idiots
The phone went off in the pub . Free review.
Up came a piss poor figure 400k less than houses in the same road .
Avoid avoid avoid these idiots.
I would have given zero stars if I could . Amateurs
Stephen Β· 29 August 2026
Agent replied Β· 23 September 2026
Weβre sorry youβve chosen to rate our instant valuation tool with 1 star. The online valuation is intended as an initial estimate only and is generated using available market data and property information.
We appreciate that, in some cases, the estimate may not reflect current values in a specific area or account for the unique features of an individual property. For a personalised valuation, we would recommend arranging a free, no-obligation, in-person property valuation.
Craig, who has been working in the Clevedon property market for over 20 years, would be more than happy to visit your home and provide a detailed valuation.
Many thanks,
Reeds Rains
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1/5
TrustpilotHad a valuation from the Rothwellβ¦
Had a valuation from the Rothwell branch a complete joke as there was no similar houses to compare and it was meant to have dropped in value by 25k ! Had to chase up and call in the branch and still no further forward with an accurate valuation would not recommend
Andrew Β· 5 June 2026
Agent replied Β· 22 June 2026
We appreciate you sharing your experience. We are sorry the valuation process was unsatisfactory and did not meet your expectations. We are reviewing your feedback with the Rothwell team.
Regards,
Reeds Rains
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1/5
TrustpilotIf youβre looking to buy a house
If youβre looking to buy a house, do not go with this company, will happily show you around houses that are sold subject to contract without stating that before hand, cancel viewings at the last minute, know nothing about the houses you are viewing and just generally provide poor customer service.
Max Β· 5 June 2026
Agent replied Β· 22 June 2026
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience.
We also appreciate that cancelled appointments can be frustrating. Whilst we always try to avoid this, there are sometimes circumstances beyond our control that mean a viewing has to be rearranged or cancelled. If you would like to discuss this further, please do not hesitate to get in touch. Sophie & team.
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1/5
TrustpilotOverall an awful experience
It started off great, we rented a house in huddersfield through them and they were responsive and helpful until the person originally dealing with our move went on holiday. Then our move was transferred to emma, which again started off great however, she started to make us feel like an inconvenience whenever we called and asked for updates as it was getting close to our move date and things were not ready. Admittedly it was a quick move but we were told it was no problem. However, by the day of our move we still had no paperwork or keys despite the fact we were told we would have them by the day before at the latest, which was then changed to midday on moving today however we did not get the keys until 5pm which caused us a lot of stress and inconvenienced us a lot as we had people waiting to help us move so we just had to wait all day. When we went to the office on moving day to speak to Emma as she was just brushing us off on the phone, her attitude was awful and she was clearly irritated by us being there. She also went back on herself saying she never said the keys would be ready by this point, which was a blatant lie. She did not care about us or our move at all and I think that is what bothered me the most.Some of this may have been down to them having a new system, which I was sympathetic and understanding about at first. However, Emma's poor attitude and the fact she just didn't care made me become annoyed more quickly than I usually would have. Also, due to the new system they sent me someone else's tenancy agreement which included the tenants and landlords personal details, which must be major violation of privacy laws and made me feel insecure about the privacy of my information. When I brought it up to them they brushed it off like it was nothing. However, despite all of this, there was one positive experience which was all the handlings we had with Ben. Ben took over after Emma went home and he was kind, reassuring and caring, made us feel a lot less stressed and annoyed, as he actually explained why it was taking so long and what he was doing to speed it along a bit. He was a breath of fresh air after such an awful day.Overall I would not use this estate agent again. The staff need to work on keeping information private and attitudes towards tenants however, Ben was amazing and a saving grace that day.
Chloe Β· 15 September 2023
Agent replied Β· 24 October 2024
Hi Chloe,We're truly sorry to hear about the difficulties you encountered during your move. To gain a better understanding of the situation I have sent you a request for more information so that we can look into this further for you. This request will come directly from Trustpilot.Regards,Reeds Rains
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5/5
TrustpilotFabulous service
Katie and the Team on the Ormeau road have kept me updated throughout the process of selling our house. The app is great at keeping you updated. All very professional. Would thoroughly recommend
Eilish Β· 26 September 2026
Agent replied Β· 10 October 2026
We are so pleased to hear about your positive experience with our team and the app. We appreciate you recommending our services; it means a lot to us!
Regards,
Reeds Rains
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5/5
TrustpilotWe had Jack and Lisa from the Wakefieldβ¦
We had Jack and Lisa from the Wakefield branch for our move a month ago, and I cannot recommend them enough. Really advocated for us and supported us when the chain got complicated.
Emily Β· 24 September 2026
Agent replied Β· 10 October 2026
We are so glad to hear our team provided exceptional support during your move, especially with the complexities of the chain. Thank you for your kind words!
Regards,
Reeds Rains
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5/5
TrustpilotReeds Rains have achieved my sale withβ¦
Reeds Rains have achieved my sale with patience & good humour in a difficult period in the housing market. The staff have been friendly, helpful & professional, whilst taking my wishes into account. Strongly recommended!
A.Denny Β· 7 September 2026
Agent replied Β· 23 September 2026
We're so pleased to hear our team's patience and good humour helped achieve your sale during a challenging market period. We always aim to be friendly, helpful, and professional while prioritizing your wishes. Thank you for your strong recommendation!
Regards,
Reeds Rains
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