Reeds Rains Bedworth reviews in Nuneaton and Bedworth

★★★★★ 1/5

Trustpilot

Chorley Ignore your emails

Looking for somewhere to live is serious business. It’s really not appreciated when an estate agent does not bother to respond to your queries about a house that you’re seriously interested in. Before the response is “well why didn’t you just call?” - I am partially deaf and struggle on the phone. My preferred method of communication, where possible is obviously email. It’s been 3-4 weeks and I have heard nothing, and yes, I check my junk box.Unprofessional and disappointing.

J · 13 January 2022

★★★★★ 5/5

Google

I can highly recommend Reed Rains Estate Agents. They were very professional and empathetic throughout our journey with them. They kept us updated and answered any questions promptly. A very good experience, under difficult circumstances when selling our deceased parents and family home. Thank you all.

Alison · 23 October 2023

★★★★★ 1/5

Trustpilot

This is hands down is the single worst…

This is hands down is the single worst company I’ve ever I’ve ever dealt with. Over the years I’ve had a whole host problems with inventory checks (they didn’t even take any photographs for my first inventory), the maintenance department and the billings team and the drafting of the tenancy agreement terms (which has changed during the pandemic but RR hadn’t updated). All the departments are fragmented. Anyone I ever speak to hasn’t the slightest clue what is going on, are never willing to help and just do their utmost to pass the issue to another clueless person in another department. While I see the sales side of this has positive reviews and that has alao been my experience. The lettings side is completely chaotic. Steer clear!

Helios · 11 January 2022

★★★★★ 5/5

Google

We would definitely recommend !! Really helpful in supporting us as first time buyers. Karis was always on hand and great at communicating when we needed any information. She kept us up to date throughout the whole process and explained anything that we were unsure about. We purchased our house in just under 8 weeks and it was a very quick and simple process considering the stress of buying a house! Thank you.

Lauren · 24 October 2019

★★★★★ 1/5

Trustpilot

Tenants Beware!

Absolutely terrible letting agents. Maintenance line might as well not exist. They do not respond to issues reported or say they will call back and never do. We even had them "booking contractors" to attend but then not showing up during our tenancy. We were left with a leaking toilet for 10 months which ruined walls and carpets in three rooms. We have now lost some of our deposit due to their negligence through the mydeposits scheme they use. Damage caused by the leak has now left us out of pocket. Disgraceful and shameless company. We paid our rent, looked after the property and had it professionally cleaned upon check out. The house was riddled with damp from top to bottom and reported many, many times. Disgusted with the company.Stay well clear.

Adele · 21 December 2021

★★★★★ 1/5

Trustpilot

Because of loosing my job because of…

Because of loosing my job because of covid having a gap in pay I was late paying November rent made the payment on the 17th December at 10:30 with agreement to pay December rent by the end of December.At 11:30 on the 17th December I was issued a court letter falsely claiming I still owed 2 months rent and threat of eviction when the truth is at time of letter being issued I owed 65% of the rent for December while still in December

Mr · 20 December 2021

★★★★★ 1/5

Trustpilot

Reed Rains maintenance is awful

Reed Rains maintenance is awful! Simply the worst estate agent maintenance I've ever dealt with! They never get back to my emails, never get back to me when I call them when they say they will. I've contacted about the same issues many times with no response. If the landlord is rubbish, then at least the estate agent can get back to me saying they're still waiting on the landlord. Ridiculous service, avoid at all costs. They also didn't ask the landlord to fix a water leak in the toilet until after we moved in (flusher was leaking into toilet bowl so no damage).

Omar · 16 December 2021

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!!

Don’t know why I even bother at this pointStill no answer from reeds rainsThey’ve committed so many illegal acts that I’ve had enough…And to think I’m gonna send an email to their customer service team again they can think again… You know them comments they put on your bad review posts on here?? Oh well think again if you think they reply because I’ve not heard a single peep JUST like the Hanley Stoke on Trent branch who have been ignoring me for 5 weeks about my deposit…Not being kept in the loop, not being told what’s going on… at this point it seems like theyre ignoring me so they can illegally keep the depositI’ve had enoughWorst most vile company I’ve ever had the misfortune of working with! AVOID AT ALL COSTS

Sasha · 15 December 2021

★★★★★ 1/5

Trustpilot

If I could leave 0 stars I would

If I could leave 0 stars I would. Bullies, liars and horrible people to deal with. I thought the head office team on the phone were bad until I had to deal with the branch staff. Utterly incompetent. Would never recommend this branch or use them to buy, sell and especially not rent. Watch out for Greg the manager he is your typical slimy, creepy salesman who lies to try get what he wants.

Amber · 28 September 2022

★★★★★ 1/5

Trustpilot

BE WARNED ABOUT THESE THIEVES

The worst, most dishonest bunch of charlatans i have ever encountered. Landlords, take notice of the many, many terrible reviews on the web and don’t be another victim. In a nutshell, they won’t pay you. They will collect rent from your tenants and hold on to it. Send them your bank details, ask for a reason why they don’t pay. All will be either ignored or referred to another office in Southampton. I’ve turned up at their offices to try to spur them into paying me. I was told they have tens of thousands of pounds of MY MONEY in an account, but it’s “on hold”. Unfortunately, they don’t know why it’s on hold, they’re owed no money from me. It’s simply not worth investing in property if you use Reeds Rains for your letting agents. Don’t take just my word for it, DO YOUR RESEARCH. Currently going through their internal complaints procedure, then I’ll be reporting to Property Mark for dishonesty and the Ombudsman. I believe there are a great deal of outstanding cases against them. DONT BE THE NEXT VICTIM

Alan · 14 December 2021

★★★★★ 5/5

Trustpilot

Sarah was very helpful throughout the…

Sarah was very helpful throughout the entire process of renting out my house. Always attentive to detail and responded to my questions with great ability. Thank you

Lukasz · 16 August 2022

★★★★★ 1/5

Trustpilot

Terrible service for property…

Terrible service for property management.When the tenant has delay in rent payment. Instead of resolving it first with tenant they start by alarming the landlord and the going to tenant.I had a few property with them,. And it felt as if they are making me work instead of resolving issues quietly behind the scene

Essor · 4 April 2024

★★★★★ 5/5

Google

I have nothing but praise for the customer service receivedd form Reeds rains - Bedworth. I purchase a property from them recently and they made sure the process was smooth and painless, providing their knowledge and regular updates on progress always. I have now used their services for letting the property and again the team were faultless.. Special thanks to the awesome team that helped me. (Karis, Rhys and Sarah) I don’t think you can beat the service this team offer!

Inderjeet · 24 July 2024

★★★★★ 1/5

Trustpilot

Good luck getting your money back.

We have been renting through Reeds Rains for over two years now. In the meantime we have moved from one property managed by them to another one. Needless to say the move was anything but flawless (they wouldn't consider >100K £ / year as income because I'm employed via an agency and so on).The fun part starts when you ask for your deposit back from the previous property, managed by them. Countless emails, countless requests for updates. Very little back, blaming the landlord and so on. I've agreed to their exit report and everything, I just needed an update from the specialist "moving out team". The landlord personally contacted me this weekend to say that he is trying to return my deposit but Reeds Rains is making it difficult for them to do so. We are going to start legal proceedings but as far as Reeds Rains go:- Asked for who the manager is for the moving out team (no reply).- No complaints or code of conduct policies on their website- Incompetent one line replies basically saying "we are also waiting for an update from the landlord". For weeks.- no support as a tenant. Feeling talked down to despite being a customer for years.I would strongly advise people to seek someone else for their letting needs, be it landlord or tenant. I wouldn't trust them with buying or selling a house either since their process to get a deposit back and move to another property is so shockingly poor.

Flavian · 6 December 2021

★★★★★ 1/5

Trustpilot

Completely garbage, I wish I could give a negative mark, fail company, never work with them.

Never response to ANY enquiry, they will only contact you when they need payment from you for work, they will never follow any instruction, they are never taking any responsibility.Long time in the industry only let them know how to forbid any responsibility that they need to take, you are always only on the loose end.Try them if you are brave enough, at your own risk.I am now suffering and waiting to terminate their service

Max · 11 August 2022

★★★★★ 5/5

Trustpilot

I have been helping a friend who has…

I have been helping a friend who has lost his son recently and his wife has now been admitted to hospital. There is a personal matter relating to a letting which is managed by Reeds Rains which required a sympathetic consideration. The matter was handled by Megan both sympathetically and professionally. In a hard business world sometimes decency and empathy shine through.

John · 22 March 2022

★★★★★ 1/5

Trustpilot

Disgusting, No Professionalism

The worst renting company I’ve ever had the displeasure of being with!!! REEDS RAINS HANLEY IN STOKE ON TRENT!!!I move out in 4 days… 4DAYS!!! And I’ve been emailing them the same email for 3 weeks straight they won’t email back they’re completely ignoring us, now that we’ve paid our last months rent they couldn’t care less about us or our move… we’re stressed and it’s causing serious problems with my health! Don’t be surprised if you receive a letter from court for negligence to your tenants… absolutely disgusting company!!!

Sasha · 28 November 2021

★★★★★ 1/5

Trustpilot

This is one of the froudsters on Stoke…

This is one of the fraudsters on Stoke high street. Security deposit will not be protected, and you will lose it without explanation, as there is zero response to email and calls to the agency, or to the central of theirs. Highly NOT recomended. Prepare to lose money on them! It is 3 months down since closing the rental and they do not care to give your money back.

Peter · 15 March 2023

★★★★★ 5/5

Google

I recently used Reeds Rains to sell my property and the team couldn’t be more helpful. They were always available for help and advice and kept me updated all the way through the process. I would highly recommend the team. Special mention to Karis and Sarah who were always available and nothing was to much for them.

David · 23 October 2022

★★★★★ 5/5

Google

Thank you to Rhys for being so helpful and for the many property visits. Great communication and a good experience from all the staff we spoke with at Reeds Rains.

Kirsty · 23 August 2024

★★★★★ 5/5

Trustpilot

I currently rent a property through Reeds Rains Gosforth

I currently rent a property through Reeds Rains Gosforth and have always found their service to be first class. All my queries have been dealt with promptly and the staff are always professional, kind and courteous. I highly recommend them and Phil in particular is a pleasure to deal with.

Peter · 14 June 2024

★★★★★ 1/5

Trustpilot

AWFUL experience, choose another agent.

AWFUL experience. I was moved into a house that had not been thoroughly checked by the estate agent, so there was no ventilation in the bathroom (legal requirement), a missing fire alarm, broken glass, the property hadn't been thoroughly cleaned, no working freezer, no security alarm... the list goes on. I had to go into branch a number of times, emailing for months on end, was told by a maintenance team member to 'forget it'. I managed to end my tenancy early which cost me a lot of time and was very stressful. They now are making no effort to attempt to get my deposit returned, so I'm having to formally raise a dispute. This is months of unnecessary stress. Save yourself the pain, don't rent from them.

Sarah · 20 November 2021

★★★★★ 2/5

Trustpilot

Unnecessary charges for buyers

Beware. If you happen to buy a property from them. Each person will have to fork £48 ID checks. That usually done by solicitor as part of their package. While they need to verify.i don't see the point of extra payment. I would say go get that money from their customer ( seller of property)

Hardik · 8 March 2024

★★★★★ 5/5

Google

Moved into property early February. Sarah & Karis were amazing, whole process was completed in 3 weeks, really supportive pair and really happy to be under Reeds Rains as our letting agent. Couldn't have asked for a better experience and 110% from Sarah and karis!!

J · 23 October 2023