Every review we hold for the Nuneaton and Bedworth office, from every platform, shown as written. First names only.
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5/5
TrustpilotWould highly recommend!
I sold my house with Reeds Rains Pemberton and used their suggested solicitors (Stephenson's). We were so pleased with their customer service, professionalism and efficiency over our selling process. There were some bumps in the road and complications that arose (never from our side) but they were handled extremely well by all, especially Emma. We are now happy in our new home, all thanks to the support that we received throughout from Reeds Rains - they really did go above and beyond!
Emma Β· 25 January 2022
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1/5
TrustpilotSt Helens branch
St Helens branch - very clearly they appear to be writing their own reviews. I have dealt with 5 x different estate agents so far and without doubt these were the worst by some margin and when I use the word worst I am aware of itβs implications. Unprofessional, poorly trained and rude staff - had an absolute nightmare experience buying a property through them. My advice would be to use someone else or/and look at all the negative reviews to gain some idea of their level of professionalism. Impossible to give a minus score but I would have if it had been possible. Amateurs!!
NG Β· 6 September 2023
Agent replied Β· 24 October 2024
Hi there,We're truly sorry to hear about the negative experience you had with our St Helens branch. Your feedback is important, and we appreciate you bringing these concerns to our attention.To ensure we fully understand your experience and work towards improvements, we will be sending you a Trustpilot request for more information.Regards,Reeds Rains
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1/5
TrustpilotNo respect for tenants, choose anywhere else
Spoken to like a second class citizen any time I needed anything, our contract said we would be contacted 2 months before the tenancy ended to see if we wanted to renew. When I chased this up after it didn't happen, I was told that I had to speak directly to my landlord. We then got a section 21 from reeds rains, but whenever we tried to contact them for help we were told again 'speak to your landlord'. They also copy and pasted my emails to them (Reeds Rains) and sent them to our landlord without our permission.They might not care about us now that we're 'just tenants', but when we are buying next year they will care when we go absolutely nowhere near them.ETA they now have our old property listed for rent with blatant lies on the advert, one being that there is OFF ROAD PARKING (there is not anything of the sort). Don't trust them!
Charlotte Β· 30 August 2023
Agent replied Β· 24 October 2024
Hi Charlotte,Sorry to read your review. I have sent you a request for more information so that we can look into this further. This will come from Trustpilot.Regards,Reeds Rains
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5/5
TrustpilotGreat service
As a landlord I feel that Reeds Rains offer and provide a service that suits the needs of any landlord. I rely on them more than most as I am not local to the properties in Liverpool they look after and having tried other local agents I now feel comfortable that my properties are in good hands. Thanks to Susan Poland and all the team
David Β· 3 August 2023
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5/5
TrustpilotI am writing this review to express myβ¦
I am writing this review to express my gratitude to Reeds Rain Hazel Grove. Dealing with branch manager Dean Brandreth is making my house purchase very smooth. He always gets back to my emails promptly. If I have any questions or issues to the sellers he will pick it up very quick and get back to me pretty quick . As the sellers are not residing in the UK anymore he had to sort out few issues after my survey . He has been very professional, responsive and understanding . Couldn't ask for a better service. Highly recommended
Narinenorris Β· 4 January 2022
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5/5
TrustpilotHighly recommend
I am writing this review to express my gratitude to Reeds Rains St Helens following Steph visiting my home yesterday to complete a valuation on my property. What an asset she is to this branch. I have used Reeds Rains in the past to purchase my current property and couldnβt of asked for a better service at the time, however yesterday, Steph went out of her way to provide me with support and ensured that I had everything I needed. She was super patient and I cannot thank her enough for everything. Steph contacted me beforehand to confirm the visit which again was reassuring having been let down by other local companies. She went out of her way to ensure that both my children felt included and allowed my daughter to ask any questions during this time. Please pass on my thanks to her and I will continue to promote this wonderful estate agents to friends and family moving forwards.
Heather Β· 16 December 2021
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1/5
TrustpilotPoor experience
Absolutely useless service. No surprise that people could not sell with this agents. Wanted a viewing but after multiple calls over a week, manged to get an appointment. When actually got there, the tenants were not informed of the booked visit. Promised a call back to rearrange the appt, but nothing. No responses even after leaving so many messages with the team. Very poor and unprofessional service. I wouldn't use them to buy, sell or manage my lets after this experience. What a disappointing experience πͺ.
Reeba Β· 14 August 2023
Agent replied Β· 24 October 2024
Dear Reeba,We're truly sorry to hear about the disappointing experience you've had with our agency. Your feedback is important, and we're committed to addressing your concerns.To better understand the issues you've encountered and improve our services, we will be sending you a Trustpilot request for more information.Regards,Reeds Rains
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5/5
GoogleGreat service from Reeds Rains. Had issues with the property I purchased but it was dealt with swiftly and communication was fantastic from both Karis & Luke.
Couldnβt fault their service, very patient with me!
Thanks guys!
Bradley Β· 11 May 2026
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4/5
GoogleGreat service from both Luke and Caris very helpful and very easy to chat to about any issues and they were sorted quickly x
Caroline Β· 11 August 2026
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5/5
TrustpilotMany thanks to the Pemberton branch ofβ¦
Many thanks to the Pemberton branch of the Reeds Rains team, especially Jemma, Nicky, Emma and Alan (the sales person who dealt with the viewings on our property). Their professionalism, knowledge and help shone through from our first meetings. From five viewings of the house four offers were made on the same day and this resulted with an offer being accepted within one day! Whenever making a telephone call to their office you can always guarantee a friendly and helpful reception.
Aud Β· 24 November 2021
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1/5
TrustpilotChaos, inexperience, under qualified
Staff do not have a clue what they are doing by the looks of it, received so many documents littered with so many errors from all kinds of departments that do not communicate with one another. They dodge questions and facts like politicians or criminals, too scared to tell the landlord when he is wrong and unlawful or breach of their own terms of a tenancy agreement. Negligent or maybe even considered fraudulent tampering of notices to make their documents appear valid. Even down to simple maths (KS1 addition that my 6 year old could complete) they do not seem to be able to grasp. Denial demonstrated on all things that they are incorrect about, which Iβm clever enough to have all in emails/writing. Iβm embarrassing to have this agent operating, Iβm not saying I know everything but Iβve had to correct and school them on a lot of aspects of our tenancy, so much so that Iβm tempted to send them an invoice for my time! Avoid this agent at all costs, they side with landlords even if they are in the wrong and simply do as they are told by their clients, this isnβt always the right or ethical thing to do and certainly In need of some training/business transformation or redundancies. Avoid!
NA Β· 10 August 2023
Agent replied Β· 24 October 2024
Hi there,We are deeply sorry to hear about the challenges you've faced during your tenancy. Your feedback is crucial, and we take these concerns seriously.To ensure we fully understand the issues you've raised and take appropriate actions to improve our services, we will be sending you a Trustpilot request for more information.Regards,Reeds Rains
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5/5
GoogleSarah Wisdom from Reeds Rains has been fantastic from start to finish she has helped from the very beginning to make things as smooth as possible and keep me updated with anything. Any problems or issues she has always responded and help solve any of these she has been amazing thank you so much Sarah renting one of your properties has been great. I would recommend this agency to rent from any day
Joanne Β· 23 October 2022
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5/5
TrustpilotReeds Rains St Helens Branch
Completed on my first house last week and Jane from the St Helens branch couldn't have been any more helpful! Definitely would have been a more stressful experience without your help so thank you so much Jane, I really appreciate it!Always so friendly and really on the ball. Other colleagues in the office also always willing to help/pass messages on etc, if Jane wasn't available, so thank you to everyone else as well.I'll definitely be using Reeds Rains again in the future and will recommend to friends and family!Many thanks,Rhianne
Rhianne Β· 12 November 2021
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5/5
TrustpilotWe recently bought our house through Reeds Rains Bamber Bridge.
We recently bought our house through Reeds Rains Bamber Bridge and had the amazing Alison help us from the very start and right until we collected the keys. Alison was extremely helpful and was always on the other end of the phone for any advice or if we needed to go to the house again. As we were reaching completion she was on the ball and in discussion with the seller, solicitors as well as me and my partner to ensure we completed on the agreed date. She really took us under her wing as we were first time buyers and didn't have much of a clue so we were very grateful to have her throughout the process.
Aimee Β· 8 November 2021
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5/5
TrustpilotGood customer service and patience
Zoe and Ellie at the St Helens branch has been of great help to me. Zoe was quick in asking for permission from the landlord, dealt with all my enquirers and persistent phone calls just to help get my rented property. It ha s been a stressful journey for me but as soon as I met Reed rains everything has been smoothly. Ellie on the other hand, made sure everything was settled and acted on swiftly and accordingly. In all. I will like to thank all the team in Reed rains both in Nottingham and St Helens.I will 100% recommend them.
Miriam Β· 5 November 2021
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5/5
TrustpilotReeds Rains Halifax
Emily was fantastic throughout the whole process, she was friendly and professional throughout and was able to find out answers to any of our questions in a timely fashion. Emily was able to keep us up to date with the purchase of our recent property and chase the solicitors on both sides which helped considerably especially when our solicitor sent the details through to a wrong email address at the firm. Having a person who we could trust and pass the information onto the sellers and relay back with helped through the whole process and sped things up as much as possible. Would definitely recommend using them to anyone else and in particular Emily.
Robert Β· 5 November 2021
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4/5
TrustpilotWe felt in good hands
We felt at ease and happy to sell our property with Reeds Rains.
E Β· 5 March 2026
Agent replied Β· 19 March 2026
Thank you for your kind review. Weβre really pleased to hear you felt at ease selling your property with us and that our communication met your expectations. We appreciate your feedback. All the best The Ossett Team :)
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5/5
TrustpilotRecently moved into a new property withβ¦
Recently moved into a new property with reeds rains bamber bridge branch and itβs a big statement but the estate agents are my current favourite to what previously have experienced to others and I honestly think itβs down to Chris who works for this branch. Complete professionalism and always polite. Super helpful and gives regular updates. Completely made the move as easy as can be and no added stress, anything needed or required Chris has sorted out. Amazing customer service!!
Farrah Β· 30 October 2021
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5/5
TrustpilotJane Kerrigan at Reeds Rains
Jane Kerrigan at Reeds Rains, St Helens is probably the most helpful and friendly person I have ever met. The purchase and sale was lengthy and troublesome to say the least. However, Jane was always there to guide me through the process and give me advice. The quality of customer service that I received was exceptional right from making an offer until completion. I would highly recommend Reeds Rains, St Helens and in particular Jane. Thank you
Matt Β· 13 April 2022
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5/5
TrustpilotA positive experience
A positive experience. Mark was knowledgeable and helpful on the initial visit. Sales brochure and video both excellent. Janet and Vicky very friendly and helpful on pricing discussions and general advice. Have been kept up to date with progress. Overall very happy.
Mrs Β· 19 October 2024
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5/5
TrustpilotAdele is a blessing to the CONGLETON BRANCH
I have been letting a few properties out with different agents over the years but my recent property letting in Congleton was the most stress-free and comfortable process I have experienced. Adele took care of the whole process and got everything sorted for me, she came out to the property within a day and I have never met a more bubbly and enthusiastic person. She told me she had only just started at Reeds Rains but I wouldn't have guessed it from her confidence and knowledge. Most agents just want to get in and get out as soon as possible but all we could do was chat about my experiences with my previous lettings and also how Adele is just moving into her new house with her partner.After Adele came round, the Congleton branch kept in touch and updated me on all the applications. I now have some amazing people renting my property and I owe that to them.If you want a stress-free and smooth experience then I wouldn't go to anyone else! Ask for Adele too!
David Β· 26 October 2021
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5/5
GoogleOf the 4 agents I saw when selling my late Mother's house Andy was by far and away the most professional and trustworthy. After instructing Reeds Rains they listed the property very quickly and arranged viewings - two offers over the asking price were speedily secured. Karis followed up efficiently with both sets of solicitors and kept me informed - very handy as my Solicitor was far too busy to ever tell me what was going on or return any of my calls.PositiveResponsiveness, Professionalism
Ceramicleek Β· 23 October 2021
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5/5
GooglePhil initially came out and was very professional and very easy to talk to. We had a lot of questions as we have not moved in over 20 years and all questions were answered.Karis was a super star from the beginning to the very end and helped us with everything nothing was too much trouble. She was very professional and worked tirelessly to sort out all that needed doing. I would highly recommend the team at Reeds Rains if you want to sell and buy a house you know the job will get done when Karis is advising and helping you.In the stages of viewing properties we dealt with other local agents and we didn't receive the same level of service.PositiveResponsiveness, Quality, Professionalism, Value
Lorraine Β· 23 October 2021
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5/5
GoogleKaris has gone above and beyond with all the help she has given us with the sale of our property and purchasing our new home.
A very polite, professional lady who has a wealth of knowledge and who was always willing to listen and guide us when we needed it. Without Karis helping us we would have given up, (and very nearly did when the solicitors were hard to contact) Karis was able to explain to us every detail and stage of the process. We are now looking forward to moving into our forever home which would not have been possible without Karis. A pure gem of a lady with the patience of a saint listening to us whinging and being able to give us 100% reassurance and correct information.
Our experience of using Reeds Rains is they are all a really professional team, we would definitely recommend them (and have done).
Thank you also to Phil Jeffries who knew exactly what type of property we were looking for and found it for us.
Anne Β· 23 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.