Trusted Agent profile · Nottingham
★★★★★
1,515 reviews across 3 platforms
20 Upper Parliament Street, Nottingham, NG1 2AD, NG1 2AD
William H Brown's office in Nottingham, at 20 Upper Parliament Street, is rated 2.6 out of 5 across 1,515 reviews on three platforms, including 309 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. William H Brown Nottingham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nottingham.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
1/5
TrustpilotAppalling costumer service.
Irang to try to book a viewing but all they were interested in was to offer me a broker and to get my email address. They said they will get in touch with the owner to arrange the viewing and will call me back. Nobody rang me so I called them again after two days and it was the same they said will sort out the viewing and call me back. Another two days have past and still no one got in touch about my inquiry. Appalling customer services.
1/5
TrustpilotWe made a cheeky offer on s property…
We made a cheeky offer on s property marketed with WH Brown which was accepted. One day before we were to exchange they call to say they have had a significantly higher offer. We pulled out as were not going to be bullied into paying more. The next day they call and say the buyer has pulled out. Completely underhand and dishonest. Where has this mystery buyer come from? We were lucky enough to be moving into my parents in the short term, however i feel they were hoping we would panic on the basis we would have no where to live. We were effectively in a no chain situation. The house has only now completed 6 months after this all arose, for a £1000 more than our accepted offer. Worth waiting for. Why were they accepting apparent offers so late in the chain and showing people the property when it had a buyer. Do not use. They go against every code of conduct for estate agents. Corrupt as they come.
1/5
TrustpilotI am deeply disappointed with the…
I am deeply disappointed with the service provided by WHB, which has unfortunately fallen far from the reputable company it once was. Over the past two months, I have encountered a pattern of misinformation and delays regarding the return of deposits for students who are simply trying to secure housing and move forward with their lives. Despite repeated assurances that the deposit would be released soon, there has been no progress, leaving students and their families in a challenging position.Several parents, myself included, have escalated this matter to the Ombudsman due to the unfulfilled commitments and lack of transparency. I urge WHB to reflect on the impact of these actions on students and their families, who place their trust in the company.I sincerely hope that WHB takes this feedback seriously and works to regain the trust it once commanded in the industry.
1/5
TrustpilotW H Brown St Albans
W H Brown St AlbansPlease what ever you do DO NOT go to this estate agents. They lack integrity and use bullying tactics to try and get you to sell your property with them. I decided to take my property off the market with them during my cooling off period and they did so. When I later decided to go with a different agency they contacted me to tell me that I was still in a contract with them. They twist what you have said to try and keep you locked in. It's appalling behaviour and I feel victimised and bullied by them. They push you to sign a contract from when they first value your home and they never told me that there was a 20 weeks selling period if you decide to market your home with them. Please avoid the stress and choose an agent that is upfront, trustworthy and with good customer service skills.
2/5
Trustpilottime wasting agents and sellers
Lesson number 1 : Do not view a house if the agent / seller is not giving basic details such as dimensions. Lack of photos is a no no. Yes we knew all of the above, but the property ticked a few boxesWe were alert to a pumping sound from the cellar, went down to investigate and found a cellar with ( presumably), a spring running underneath. House very delapidated. Was the condition in the price? Arguably not!!The house should have been advertized more honestly. Afterall, one can hardly get builders with full order books to quote for jobs, where one has no accessTotal waste of our time
1/5
TrustpilotWas pressurised into signing up to sell…
Was pressurised into signing up to sell my property after doing so I cancelled the agreement within 24 hours . I had paid a fee upfront which I was informed by the branch had been spent already on floor plans and photographer and EPC .The photographer rang me himself and apparently he wasn't aware he had been paid ! I wrote to head office and was informed that they had contacted the branch and instructed them to refund me in full .That was on 16th October now 26 November and no refund!! I would not recommend this company and avoid .
5/5
GoogleOur sale has been long and quite complex, our first sale falling through at the last minute but with the help and support from the whole team we managed to get there. A big thank you especially to Nicole woolly who constantly kept me calm and went way beyond my expectations. Thanks guys I would recommend you to anyone looking to market their property
Thank you Gillian for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBarking
Barking: A very impolite and unhelpful property specifically Daivad and Gary. Daivad was very very rude and so unprofessional. I paid for the refereeing and my referencing went through however as per their words the landlord decided to not rent the flat to me after the referencing. They didn't pay my money back although my documents were not on fault. I would never recommend this property to anyone, as you have seen other reviews as well make sure you keep your distance from this property
5/5
GoogleSo I was a first time buyer and William h Brown nottingham city centre branch was the one for me. The staff are bubbly with great personalities. Arun was very polite and helpful and Tom was brilliant. Mandy kept me and the husband up-to-date with everything and we've finally have the keys. Me and my husband went to collect the keys and we got a massive congratulations from Arun. Thank you for all the help and support along the way of this buying process. Much appreciated! Me and my little family have now have a house of our own. Thank you once again.
1/5
GoogleShocking service !!! Would not recommend Nottingham city branch !!! Poor communications. Nearly never responded to emails - shockingly expensive compering to other estate agents. Rude and sarcastic over the phone. Had the house valued for around 130k by few people. When it came to sale the buyers valuer from Bank said my house is only worth 120k , the lowest price I ever got. So William h brown rang me that the offer won’t be as high because it was only valued for 120k I said to them but every person valuing the house has valued it for much higher. I said don’t you think it’s a bit weird that their valuer has valued it for much less ? I mentioned that it always varies depending who you use. Anyway I had 5 offers on the house and all of them were higher then 120k. And the lady from William h brown replayed this : “ Yes it could be 100k as well so you should be happy that you getting 120k , are you accepting the new offer or not” Of course I am not accepting it !!! Instead in acting in my favour and helping me out - and fighting for my house to be sold in the best price she wanted to agree that we went from the highest offer to the lowest offer. If you would sell your houses using 2% or 1.5% fee of the total sale of the price then you would fight to sell the house for the highest price but as you have fixed fees for sales you were not bothered what price will be the house sold !! That’s the Truth !!! Rude !!! Shocking !!! Unprofessional !!!! I wouldn’t use u at all if I could - but I had to sell my property ASAP that’s why had to handle with all your unprofessional behaviour. Didn’t have time to swap estate agents otherwise would do it without any doubt ! Only care about money - customer is not important at all - after sale they didn’t even bother calling and asking how things went only how much I need to pay and when to give the keys to the buyer. No informations were given of how things will Actually work and what should I do - luckily I was in direct contact with the buyer of my house so I didn’t have to speak to them to avoid any disappointment and miss communications. Told my solicitor they highest fee for sale. When we agreed a smaller price - couldn’t change that fee for weeks as the branch manager was always unavailable - and every other staff member in that branch knew only about the highest fee not what I agreed with the branch manager - lack of communications !!! Will never use them again !!! Recommend staying away from them other people as well !
5/5
GoogleMatthew Rose - What can I say?! The most amazing experience I have had to date when moving into a rental property. He made the process smooth and pressure free. Everything was completed in a timely manner as he understood my urgency to get moved in. Nothing was too much trouble for him and ensured he kept me informed every step of the way. Professional, knowledgeable and a real credit to the company. Thanks for making this move simple, easy and trouble free - I wouldn't hesitate to recommend him and your company to others.
5/5
GoogleWhat an absolute pleasure dealing with this company!! Amazing customer service, kept me updated and a personable friendly service. They sold my house in 2 weeks and for more than I thought it would achieve! All the staff in the branch are always smart, make you feel very welcome and are great at communicating at every point. Mandy was my contact , she was obviously extremely experienced and made everything so stress free! I speak to her most days and the conversation is always polite and informative! Some estate agents get a bad rep but I would honestly recommend them to anyone thinking of using them! My advice is to look no further!!
1/5
TrustpilotThe company is really terrible
The company is really terrible, the Nottingham branch. They claim to manage properties on behalf of landlords but they don’t communicate complaints from tenants to the landlords regarding the property.
1/5
TrustpilotDon’t even think about it...
I am a landord who made the mistake to take the full service with them. I thought they were good considering also how high their rates are but in reality they are the worst I have dealt with. Management is being done from a central office not in the same city and no one of course mentioned that when signing the contract. They have costed me more than 1k in repairs due to unacceptably late reactions after a water pipe leaked (they repaired it after a week and all the repairs walls, painting etc took them more than 3 months. Everything started moving after I gave notice to end the contract early (which is 2 months), when the manager took over. A real shame for such a big company. I made the mistake to ask them to do the check out as it was their job even after I ended early and they messed it so badly I regreted it. The only thing they are good at is finding you tenants but I am not sure I want to go back now after such a mess.
5/5
GoogleI have recently let my property through William h brown . I have to give praise where it’s due . Tiana in the lettings depatrment has been a pleasure to deal with. Professional, commicative and efficient. She kept in touch with me throughout all the stages of the lettings process. Thank you Tiana, I’ll have no hesitation to let further properties through your agency . You’re a credit to wh brown. Thank you again for all your help.
5/5
GoogleI recently rented a property through William H Brown and received outstanding customer service from Tiana, from the start of the process to the end she really went out of her way to make sure the move for me and my partner went smoothly. Any queries we had Tiana was extremely helpful and nothing was too much of a trouble. I would highly recommend William h brown and will not hesitate to use them again in the future.
1/5
TrustpilotLong and drawn out
I am in a chain and the sale is nearly completed, so the agents keep telling me. This has been going on for months! I keep getting fobbed off with excuses as to what the hold up is and am not sure I really trust these agents anymore.Already called over six times in a week asking to speak with someone who knows the chain but are unavailable. Each time I rang I was told that a message would be passed on and would get back to me. This didn't happen. They can't be bothered about you as the customer! Extremely unreliable. Will not recommend them to anyone.
5/5
GoogleMegan has been wonderful, good communication and regular updates from start to finish. Much appreciated
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
3/5
TrustpilotWilliamhbrown
I have had a lovely experience with Williamhbrown; Gina Comerford has been very efficient and helpful. Overall there is a lack of communication throughout the office as I am due to move into a rental property next week. Yet someone from the company rang me today to ask if I was still looking for somewhere. This have been very stressful and frustrating as they should have known this information already.
5/5
TrustpilotOne of the Best AGENCY in Uk
I saw online one rental property and I fallen in love that flat . I called straight away William h Brown to find out if it was still available. The agent Ruby H. Was very kind and helpful on the phone. My journey through to moving my new home was smooth and pleasant with William h Brown. It was one of my best day ever when Ruby called me on 27th and she said the landlord accepted my application to rent the flat . So I am living now my new home already a few days and I really Love it. Thank you very much all your help Ruby H. And also her Team Marianna P
5/5
GoogleBilaal has been incredibly helpful and professional throughout my mortgage application process. I’ve been kept fully informed at each stage of the process and I’ve received timely responses to any queries I’ve submitted. It’s been an absolute pleasure dealing with him and I have no hesitation in recommending him highly.
5/5
GoogleBilaal was really helpful, he kept us up to date about the mortgage application progress and really advocated for us to the lender. He took time to explain everything and let us ask as many questions as necessary. As first time buyers, we couldn’t have asked for a better experience!
1/5
TrustpilotUnbelievably rubbish is all I can say!!
The Ware branch in Hertfordshire are completely rubbish!!Where do I start?? We were unforuntate to not research agencies before we started & seemed pushed into signing up with William H Brown in Ware, Herts branch. They seemed enthusiastic & keen at the beginning showing a willingness to help us. The truth is, it's only to get you on their books! Since then we have had such poor customer service from them, my poor husband has had to constantly chase them for updates, trying to confirm viewings with them was a chore, as negotiator was hard to get hold of. They don't give you feedback on viewings of our house or even feedback from potential offers!! Communication is s***, manager & senior negotiator never available & always out of office. The rest of the staff left in the branch are so lazy they couldn't even update us on the progress of our property!Even 1 of our viewings was cancelled & they didn't even ring us to let us know, so instead we rushed out the door 1 Saturday morning assuming it was going ahead, only to be told it was cancelled when my husband rang up the following Monday!! 😡 How is that on?! Staff obviously not fit for the job! Emailed the branch manager to complain about the unacceptable poor service & communication. She seemed unapologetic, defensive & very 1 sided saying they are so busy like it's all about them 🙄 We all have busy lives aswell you know! They are all talk & no action, they are good at selling themselves as a company, but when it comes down to selling the houses, they basically let the house sell itself & wait for vendors to pick up the phone & ring them! They obviously have not got the thorough sources & database they need to be pro actively finding potential vendors, because it's been 2 months & we have only had 4 viewings. So what has been going on? Photographs are also amateur & poor quality, they are obviously not doing anything to encourage interest in customers properties. They are unprofessional & uncommitted, all they care about is your signature on the contract, then you are stuck with them for 20 weeks, which is a very long time. Please research & read reviews before you sign up to an agency & do not use this branch because you will be stuck in a trap & will not get anywhere particularly if you are keen to get the ball rolling!!!
1/5
TrustpilotWorst experience ever !!! Expensive - unprofessional / lack of communications etc DONT USE !!!
Shocking service !!!Would not recommend Nottingham city branch !!!Poor communications , no responding to emails - shockingly expensive compering to other estate agents.Rude and sarcastic over the phone.I wouldn’t use u at all if I could - but I had to sell my property ASAP that’s why had to handle with all your unprofessional behaviour.Didn’t have time to swap estate agents otherwise would do it without any doubt !Only care about money - customer is not important at all - after sale they didn’t even bother calling and asking how things went only how much I need to pay and when to give the keys to the buyer. Told my solicitor they highest fee for sale.When we agreed a smaller price - couldn’t change that fee for weeks as the branch manager was always unavailable - and every other staff member in that branch knew only about the highest fee not what I agreed with the branch manager - lack of communications !!!Will never use them again !!!Recommend staying away from them other people as well !
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Tell us what you need and we'll put you in touch. William H Brown Nottingham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nottingham.
