William H Brown Nottingham reviews

★★★★★ 5/5

Trustpilot

W H Brown (Nottingham) made my dream come true of owning my own house

I have recently bought my first home and I can honestly say that without Haaris Alam and Megan Evans, it would of never of happened. Haaris helped me find the best mortgage deal and signposted me to the best solicitor (Campions Solicitors Nottingham). Megan kept in contact with me over the 4 long months it took to finally get my first home. Both individuals are extremely knowledge, were friendly, pleasant and nothing was too much trouble for them. Haaris and Megan are brilliant at their jobs and they made my dream come true. Thankyou Haaris and Megan :) Shazadi Bashir

Shazadi · 18 April 2023

★★★★★ 5/5

Google

I had a very good experience with Libby. She was very thorough and helpful with me securing my flat.

Laurika · 10 April 2026

★★★★★ 5/5

Google

The mortgage advisor Bilaal is a great advisor. show me nice mortgage planning and help me sort all the problems with the lender and get a great mortgage deal for me.

JAYTO · 28 April 2024

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.

Billy · 28 March 2026

★★★★★ 5/5

Trustpilot

William H Brown in Bury St Edmunds are…

William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.

TillyM · 23 August 2024

★★★★★ 5/5

Trustpilot

William H Brown - Bury St Edmunds

If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.

Josee · 19 October 2023

★★★★★ 5/5

Google

I have been with this company for about six years now, and this is my first time giving a review. I am very satisfied that the company promptly assessed my problem and addressed it through back-to-back emails and calls. My landlord is very difficult to deal with, but Danielle Leach, the individual I dealt with, was ideal. She sorted out my issue in no time, and I am very satisfied with her promptness in communication and feedback. She handled the matter efficiently and quickly, so I give her five stars. Thank you, Danielle Leach. This is the first time I truly feel like your company is fair. Before, I felt like they only supported the landlord. I wish everyone in your company was like you. Thank you again for your help.💯💯💯✔️✔️

Edoghogho · 16 June 2025

★★★★★ 5/5

Google

Very pleased with the service I received when purchasing my new home via the seller’s estate agents. Always on hand to deal with enquires, chase up documents etc and showing me the property 4 times! A special mention to the lovely Nicole Gibbon on working so hard to ensure I obtained this property and making the purchase pain free for me. Thank you again so very much

Beverley · 25 September 2024

★★★★★ 5/5

Google

Great service overall. Louise Chapman was very helpful, kind and easy to speak to. She adhered to my circumstances which was a massive help. I couldn't be happier with her service. No hassle. Quick and easy.

Demika · 26 October 2023

★★★★★ 5/5

Google

Bilaal Esmail is the best Mortgage advisor!!! We have been struggling for a mortgage due to our special circumstances, he managed to help us and secured our dream house!! Definitely Recommend!!

TINGTING · 29 January 2024

★★★★★ 5/5

Google

As I first time seller I was very impressed how professional Kim was with me she talked me through every step I need to take and made me feel comfortable with choosing this estate agency

Emma · 26 October 2023

★★★★★ 5/5

Google

Great team! Quick to market our property, secured a tenant fast, handled everything smoothly. Very professional and supportive.

Jessie · 10 March 2026

★★★★★ 1/5

Trustpilot

I do not have words for this level of unprofessionalism and incomptence

Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.

Penny · 22 August 2022

★★★★★ 5/5

Google

Megan and Nicole did an amazing job at getting my house sold, very supportive and super helpful. Everything was completed in a very timely manner. Thank you.

Rich · 29 March 2024

★★★★★ 5/5

Google

Libby helped a things getting done in a done.Hassle free and straight forward. Happy with their service.

Srinivasa · 10 March 2026

★★★★★ 5/5

Google

A great team! I've dealt with several agents before, and simply not a fan of estate agents, but the team here were great. Really struggled to sell my house with my previous agents and we even had difficulty here but the team pushed on to get it sold. Nicole and Megan in particular were excellent and was key to managing the house and selling. First time dealing with agents where I didn't have to chase - I was always kept upto date and they did what was best for me. Not like other agents, I even got a lovely rendition of happy birthday from the office on a call. I highly recommend the team here. Nicole and Megan deserves a pat on the back from the senior team for how they handled the sale and on their advice. Highly recommend them and will hopefully do more work together in the future.

S · 30 November 2023

★★★★★ 5/5

Google

Nicole was very professional and helpful, it was a pleasure dealing with her on our case

Andriy · 25 September 2024

★★★★★ 1/5

Trustpilot

Do not use William H Brown they are the…

Do not use William H Brown they are the worst agent any one could get they never return your calls no good advice at all you do not hear from them at all and if you do there advice is totally wrong there staff are badly trained and give the wrong advice. I nearly lost my removal company on there advice which was totally wrong,but the removal company which is Relocate were brilliant and brought in an extra van on the day.the only good advice and updates were from the agent I was buying from Chris Deller they were excellent I could go on for hours but will not SO PLEASE DO NOT USE WILLIAM H BROWN if you do God help you

Pauline · 1 July 2022

★★★★★ 2/5

Trustpilot

Its Rental Payments

I found my letting agent to be brilliant Mr N Bourne and I prefer to only deal with him as I found him to be quiet honest and extremely fair, I don’t like dealing with other people in the office as they don’t seem to be able to keep to their word.

Julie · 4 February 2026

★★★★★ 1/5

Google

Seemed fine at first but not very helpful when needed. Useless and a poor experience overall. Enough bad reviews to put anyone off and I wish I’d taken notice!

John · 15 November 2025

★★★★★ 5/5

Google

From initial contact to completion the team at William H Brown were nothing but professional and effective. With extra special thanks to Megan and Nicole. Thank you!

JLH · 28 February 2024

★★★★★ 5/5

Google

Miss Libby Moore is an amazing person… calm helpful, saves lot of time. I do recommend work with her.

Aditya · 27 July 2024

★★★★★ 5/5

Google

Nicole Williams was very friendly and efficient in getting our house on the market. Would highly recommend.

Wayne · 26 August 2024

★★★★★ 5/5

Google

i recently let my property through William H Brown, the whole team Danny, Luke and Tiana were brilliant. Tiana really stood out, she went above and beyond and kept me informed about everything along the way . She is an exception lettings agent and a credit to the team and the company.

Hope · 26 October 2021