Trusted Agent profile · Nottingham
★★★★★
1,515 reviews across 3 platforms
20 Upper Parliament Street, Nottingham, NG1 2AD, NG1 2AD
William H Brown's office in Nottingham, at 20 Upper Parliament Street, is rated 2.6 out of 5 across 1,515 reviews on three platforms, including 309 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. William H Brown Nottingham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nottingham.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
1/5
TrustpilotOne star is one star too many
One star is one star too many. If you want your property to go live in an unorganised order without your approval, do not want any feedback from viewings, have your phone messages and emails ignored, receive no updates on progress and want your sales negotiator to be disrespectful then use these.
5/5
TrustpilotJamie was great when we were interested…
Jamie was great when we were interested in a property. Always kept us up to date and delivers great customer service.
5/5
GoogleFinding a flat and getting started has been really easy with William H Brown Agents. Luke helped me set everything up online or on the phone, he was very responsive and even sent me videos of properties! I really appreciate that even after moving in, he answered questions and helped me sort out issues I had with the flat!. Thank you!PositiveResponsiveness, Professionalism
5/5
GoogleLuke and Daniel were very helpful during the whole process thanks guys.
1/5
TrustpilotIf i could give this company a 0 I…
If i could give this company a 0 I would. Terrible company who have stolen our deposit and refused to answer emails. Borderline criminal conduct going on there so stay well clear. The boiler failed twice during our last month at the house. They tried to charge us for that damage which was absolutely not our fault. Still considering whether to take to court.
5/5
GoogleJoanne is a great help managing our property maintenance x always on hand to help and sort any queries for me
5/5
GoogleThe staff was very accomodating and Luke was very efficient in dealing with our move swiftly and professional thanl you
1/5
TrustpilotWorst company to deal with don’t let…
Worst company to deal with don’t let them sell your house don’t let them deal with your house at all because they will not sell it for you but you have really bad customer service avoid the best you can because they will only waste your time and your money the worst communication and the worst customer service
1/5
TrustpilotNot good service at all
Not good service at all, not many viewings, we called a couple of times to remove the sign from our fence and they just ignored us… it was over 6 months ago! I don't recommend this agency.
1/5
TrustpilotNot professional at all
Not professional at all. Constant chasing up, never received confirmation offer was received and the outcome. Only verbaly over the phone (when rang myself).Never ring back when they say they will. Customer service is 0, not even 1.Branch Manager done nothing about raised concerns. 2 sentence reply with no actual answer. So be patient and investors dont be bothered.
1/5
TrustpilotAbsolutely rubbish,
Absolutely rubbish. Monday 11/04 I booked a view and the agency booked a viewing for Thursday 14/4 at 10 am. Thursday at 9:30 am when I was on my way to view the house I got a call from the agency saying that the views were yesterday and the house is gone now. What a joke, Ridiculous
1/5
Trustpilotvery rude arrogant staff
very rude arrogant staff who think they are better than their clients, manners cost nothing, DO NOT USE THIS COMPANY, read the trustpilot reviews before using this company, they simply are incapable of doing their job properly.
5/5
TrustpilotWilliam H Brown Gidea Park
William H Brown Gidea Park - Charlie Maynard signed us up and provided a brilliant service - a very caring and understanding young man - always answered and dealt with any queries or worries. Alex Pedro assisted when our solicitors wasn’t answering our calls or emails making a very easy sale difficult - also dealt very quickly when our first buyer pulled out.
1/5
TrustpilotHorrendous.
Disorganised, poorly managed and unsafe. It is always someone else fault. Never follow things through. Poor customer service both as a tenant and a landlord. Terrible rental experience with them while I had my dream house built. i had to go to the Tenancy Protection Scheme to ensure I got all my deposit back. No sign in procedure for keys which they “lost”. Just don’t even think about using them.
5/5
GoogleI found the staff in the sales department really efficient and very friendly. My mortgage advisor was excellent and most definitely was the reason I managed to get the mortgage for the property I wanted. I would highly recommend them.
1/5
TrustpilotI recently had a valuation of my…
I recently had a valuation of my property which was changed by £50,000 when I advised whb that I felt it was not acceptable. As the valuer didn't even take into account that my chalet bungalow had an upstairs, I lost faith. I have been telephoned on 3 occasions since, inspite of the fact that I have asked them not to contact me again. 10/10 for perseverance!
1/5
GoogleThis company entered my property put a forsale sign outside of my house without even meeting with me. It took them 5 days to remove, they never called me once to advise this and the managet is conventionally never available. no one was responsible when i spoke to them. the only reason this was eventually removed is because i said i would remove it and bill them. shocking service.
1/5
TrustpilotThe sales agent was rude
The sales agent was rude, Condescending and used emojis in proffessional e mails. Then said i as the customer mis interpreted the e mail as though it was my fault. Shocking service
4/5
GoogleGood purchase experience. Jared Evason was highly professional. Thanks you we are very pleased with the new house.
1/5
TrustpilotDid not care
Williamhbrown St Albans - Whilst the support staff are polite and competent, I got the strong impression that management did not care whether they sold my property or not. No feedback, no evidence of what they were actually doing to sell my property, late notification of cancellations and repeatedly sending agents to conduct viewings who had no idea about the area or property particulars.
5/5
TrustpilotBrilliant service
We recently sold our house with William H Brown. Really helpful and professional. Great service and help from Matthew, who valued our house. Kept us informed and had lots of viewings. Unfortunately we couldn't proceed as we couldn't find a property to buy in these crazy times. They were very understanding, therefore we would definitely use them again.Thank you very much.
1/5
TrustpilotTried to arrange a viewing... total fail
Tried to arrange a viewing through the loughborough branch. Emailed 3 times and via rightmoveI received 1 courtesy email. After that NOTHING.What a joke. If I wanted to sell a house these clowns would be the last agency id use. Poor communication to say the least. They clearly have a poor regard for potential buyers.
5/5
GoogleWas assisted by Jared Evason during a recent search for a buy to let . His knowledge , professionalism and extreme helpfulness has been second to none resulting in a perfect property being found .Communication from the branch is first class . WOULD NOT HESITATE TO RECOMMEND THIS EXCELLENT AGENT for a superb , stress free and friendly experience . Would DEFINITELY use William H brown again .
1/5
TrustpilotDON’T TOUCH
I do not advise anyone to use this company. Communication is appalling, they did not notify me of viewings or give me feedback. They told me there were no viewings and encouraged me to drop the price. I agreed to this and later found that there had been viewings. I didn’t feel they were working in my best interest and had nothing but problems with them from the onset.
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Tell us what you need and we'll put you in touch. William H Brown Nottingham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nottingham.
