Trusted Agent profile
★★★★★
114 reviews across 2 platforms
251 Mansfield Road, Nottingham, NG1 3FT, Nottingham NG1 3FT
Tetris UK Sales and Lettings Ltd's Nottingham office at 251 Mansfield Road is rated 3.6 out of 5 across 114 reviews on two platforms, including 112 Google reviews rated 3.7. Checked 9 October 2026.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
4/5
GoogleEven though sometimes there was unforseen circumstances that would take a while to fix, the Tetris customer service team always gave me the best service, very polite and nice, especially Selina, the most lovely person that I've ever had the pleasure meet when it comes to lettings. Thank you for accommodating me, much love.
5/5
GoogleI recently had the pleasure of contacting Tetris UK to find a new rental property, and I couldn't be more impressed with the service provided, particularly by Alex, our agent. From the initial inquiry to the final signing of the lease, Alex demonstrated an unparalleled level of professionalism and expertise. What truly set Alex apart was her dedication to ensuring a seamless and stress-free experience, as well as her swift responses to email enquiries. She was always available to answer any questions or concerns we had, promptly addressing any issues that arose along the way. Her attention to detail and thorough knowledge of the rental market instilled confidence in us throughout the process. Moreover, Alex's communication skills were exceptional. Overall, I cannot recommend Tetris UK highly enough. If you're in need of a letting agency that values professionalism, expertise, and exceptional service, look no further. They truly went above and beyond to ensure our satisfaction, and for that, we are incredibly grateful.
5/5
GoogleI am a new landlord and brought my property to Dawn and the team at Tetris and they have successfully secured tenants for the next academic year on the first viewing. All my expectations for the annual rental income was exceeded through the professional advice that I could achieve more per person per week. I highly recommend.PositiveResponsiveness, Professionalism
5/5
GoogleHaving utilized Tetris's rental services for over a year, I can confidently recommend them. Their team consistently provides exceptional support, readily addressing any inquiries or concerns. The staff's positive and helpful demeanor further enhances the overall experience.
5/5
GoogleI cannot recommend Dawn highly enough she is very professional, efficient, polite and respectful this is the third time that I have used her services and would recommend her without hesitation to anyone considering buying or renting from Tetris through Dawn or selling a property.
1/5
GoogleSTAY WELL CLEAR Important edit: if Tetris have taken part or all of your deposit, know your rights! Your deposit is protected and there is free adjudication in the protection scheme they use. Take photos (date stamped) before you leave to prove the state you left it in (preferably also take date stamped pictures when you move in too for proof of the state it was in when you got there). Also worth noting that they CANNOT charge you the cost of replacing new for old (eg a new sofa because it was “too worn”). THIS IS A LEGAL FACT. I successfully recovered most of my deposit via the free adjudication. Feel free to contact me if you are a student and would like to see my submissions for help with any adjudication you seek. Tetris are a bunch of cheats who do not care about the students who let the house and only care about making money. I knew they were poor before moving into the house, as previous housemates had had experience with them, but it seems they have gotten even worse. First, not only were they difficult to contact, often requiring multiple emails to receive any reply, which were often not useful anyway, they did not help with the problems existing in the house (we had a gas hob that was broken throughout the entire year, despite telling them several times that it was broken). Finally, and most importantly, like many other people they charged us an inordinate amount of money after we'd moved out -- we were charged £150 for "light cleaning" (among other things) despite the fact that we had hired a professional cleaning company to clean the house (which I saw the results of) before moving out that left the house almost spotless. Their lawyers are poor and misinformed (I speak from having to deal with them earlier in the year where they did not respond to any of our issues and simply described what sort of tenancy we were signing for -- something we already knew and was not relevant to the issue at hand). DO NOT TRUST THEM IN ANY INSTANCE.
5/5
GoogleI've just sold my house with Tetris UK and they've been great. Dawn's excellent knowledge of the local area enabled me to get a good price and quick sale on my property. I'd had other valuations but theirs was spot on. Frankie was also lovely. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFantastic accommodation, very clean and tidy, recently decorated to a high standard, very helpful team at Tetrisuk from office to maintenance couldn't wish for a better experience. Thanks
5/5
GoogleGreat experience with Tetris so far. Application was simple and efficient. Property excellent.
5/5
GoogleLaurie and Alex have been managing my property for two years now and have always had excellent communication and service. I would highly recommend
5/5
GoogleGreat Team; always on hand to help whenever I need them and sorts out any issues promptly and to a high standard!
5/5
GoogleExcellent service from a professional company. Always quick to respond to issues and all staff are very efficient, courteous and very helpful.
5/5
GoogleVery good service and good customer support.Fastly sorting out all the issues had in the tenancy area and good communication between tenants
1/5
GoogleSo unprofessional, was going to buy a house from them but there manager Dawn was so rude and unprofessional so we bought from a different estate agent. I will not be dealing with them again.
5/5
GoogleLaurie and Alex are very efficient and are always at the end of the phone when needed. Highly recommend!
5/5
GoogleAs an ex-employee of this company, I find the review below highly inaccurate and not reflecting actual events that have come about during my time here. Dawn (and Selina, and the whole team in fact) are highly professional, easy to contact and provide helpful information when needed. Tenants are never happy when their rental property goes on the market and speaking from experience, we have tried to make the process as easy and stress free for anyone in that situation. I feel the below reviewers personal circumstances have prompted the negative review and is unfair to the Company.
5/5
GoogleHad a very appreciable and professional experience with Tetris. Very helpful customer support. We have no reason to not recommend them for a rental.
5/5
GoogleThe team at Tetris are very professional, friendly and helpful. I would highly recommend.
1/5
GoogleI previously rented a property with Tetris, the staff on general were extremely rude. Halfway through our tenancy they came to the property and informed us that they would need to build a wall between the kitchen and living room for fire safety reasons. I discussed this with a friend who rented the property the year before and she stated that they's said that this wall needed building last year whilst she had been a tenant. When I discussed this with Michael from Tetris asking why we had not been informed that potential works needed doing before we agreed to rent the property he stated that they had only just found out about this and accused my friend of lying. When dealing with the staff of Tetris I had nothing but issues. When we finally finished our tenancy, despite hiring professional cleaners ourselves the day prior to moving out, Tetris charged us £300 for cleaning the property. I have rented in Nottingham for 9 years and had no other issues with any letting agents or my landlords/ladies, but I can honestly say that I would never rent a property from Tetris again.NegativeQuality, Professionalism
1/5
YellUnprofessional
So unprofessional, was going to buy a house from them but there manager Dawn was so rude and unprofessional I will not be dealing with them again.
5/5
GoogleGreat company that will really look after you 👍 …
1/5
GoogleMost unprofessional and unreliable of staff. Rude, patronising and unwilling to fix any problems, sometimes their responses seemed like a joke. They tried rinsing us for all we had and their management of our student let was appalling. Our internet broke: "you're lying". our stove broke: it took 6 months to fix. my tv speaker broke: "go and buy yourself some wireless headphones". our boiler broke: "sit under your duvets". They have viewings? they will barge into your room while you are sleeping without prior warning - then blame you. Their office Wifi goes down: They use the wifi of our property (which begs the question, how secure really is all of our information in their hands?) the list goes on.NegativeProfessionalism
5/5
GoogleGood accommodation and excellent service.
1/5
GoogleTetris would routinely leave all maintenance work to the last second leaving us with trip hazards, broken lights and door handles and no dishwasher for a week. Once the ripped carpet outside an upstairs room (which was like that when we moved in) was fixed on the morning of the Nottingham council inspection. Also, within the first WEEK of our tenancy a car drove into our front door which remained unlockable for a week then broken for a further two months - the crash happened in September, the door wasn’t fixed until January, at which point it still didn’t lock and had to be ‘fixed’ a further two times. Please bear in mind the street we lived on was not in a nice area, not having a lock on the door was incredibly unsafe, especially considering the security alarm never worked either. The desks with drawers and chairs we were provided with were so cheap they broke in the first few months. We were accused of leaving an oily mark on the flags of the patio of the ‘shared’ garden - theirs from 9-5 Monday to Friday - when the CCTV footage that pointed directly at the two bottom floor bedrooms would have shows it wasn’t us. The freezer failed one night and around £100 of our food completely defrosted because the out of hours helpline didn’t consider it an emergency. The office wouldn’t inform us when (loud) building work would be going on (we were always woken up in the morning by them arriving and talking loudly anyway) and when taking prospective renters to view our property we weren’t told this would be happening on two occasions. Finally we all feel cheated out of our deposits, we cleaned the house before leaving and we’ve each had about half of our deposits slashed. Any small mark on the walls or signs of being lived in at all, expect them to charge you through the nose. It must be said that we were in no way perfect tenants but we found Tetris to be uncaring and unprofessional.
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Tetris UK Sales and Lettings Ltd's Nottingham office has 114 reviews across two platforms: 112 on Google, 2 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.
Tetris UK Sales and Lettings Ltd is rated 3.6 out of 5 across all 114 reviews, and 3.7 out of 5 on Google from 112 reviews, checked 9 October 2026.
Tetris UK Sales and Lettings Ltd, 251 Mansfield Road, Nottingham, NG1 3FT, Nottingham NG1 3FT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.