Reeds Rains Nottingham reviews

★★★★★ 1/5

Trustpilot

would never rent off Reeds Rains again.

We rented a fully managed property off Reeds Rains and it was a horrific experience. We waited 5 months for a bedroom door to be fixed that was mentioned before we moved in. Then 5 months for a broken gate. They have no empathy at all. Each department blames the other or the landlord when repairs are not carried out. Our over all experience was absolutely horrific. Also staff in the Cheadle branch speak to you like your beneath them. It’s was so bad I couldn’t speak to them without loosing my temper.

Brian · 29 April 2018

★★★★★ 1/5

Trustpilot

Extremely poor customer service. No respect for a customer.

Extremely poor customer service. They have refused put my offer forward as I declined to take the mortgage with them. They said that my AIP which I had from my bank is not valid from them. After my Financial Advisor called to them they said that they accepted to put my offer on. After two hours I received the message that property has been sold.ReedsRains not to be trusted, they are cheat, they will try to force you to take out mortgage from their broker. No sense of care for customers.I will not ever deal with ReedsRains again and avoid any properties that are associated with ReedsRains.

Greg · 25 April 2018

★★★★★ 1/5

Trustpilot

Poor communication

Poor communication. Over promise under deliver. No strategy to market a property bar putting on rightmove and hoping for the best. Our property still on the market after three months no offers and reduced asking price. Neighbour with exact same house and same initial asking price under offer within 3 days using Smartmove. Cannot get replies to e mails. Lack of motivation to keep our business. An e mail is being sent to Head Office. Lost out on the property we wanted.

Peter · 24 April 2018

★★★★★ 1/5

Trustpilot

BE WARNED!! Very disappointed with RR

Bad communication, very disappointed, seemed to appear professional but in reality totally the opposite. I put in an offer in the range of asking price, no reply for 2 months and finally when I chased up, I was told the property was sold, but the property was still available on the market! Finally when she replied after 2 months, lady who was dealing with my request suggested that if I still wanted to be considered that I should put in an extremely higher offer than the asking price so the offer cannot be refused.I found that very cunning and extremely disappointing because the actual price sold for was significantly less than the offer I initially made. ReedsRains not to be trusted, they are cheat, slow with bad communicators. No sense of care for customers. I will not ever deal with ReedsRains again and avoid any properties that are associated with ReedsRains.

Asim · 15 April 2018

★★★★★ 5/5

Trustpilot

Fantastic company

What a fantastic company! Due to false and lack of information/ disclosures from a local estate agent and solicitors, i found myself in the situation of breaking the sale chain and going into rental accommodation. I used Reeds Rains for the lettings in Rawtenstall and they were fabulous.

Linda · 21 May 2025

★★★★★ 1/5

Trustpilot

Reeds Rain Ilford - Horrible experience in every respect.

We purchased our first property from a seller who used Reeds Rain in Ilford. As I work in a property related field I am not nieve to the process.We put in an offer for the property based on a number of conditions being met. One of which was a clear timeline for completion. We were assured that there was a very short simple chain and that it would be an easy smooth transaction.Fast forward six months and we are still waiting for multiple properties in a branched chain to exchange with complex negotiations still underway.Reeds Rain refused to exchange for the entire time (we didn't end up exchanging until a week before completion.) If we weren't tied into the transaction at this stage we would have walked away 100% as a result of their abysmal handling of the situation.In addition to this, a number of the required conditions of sale were not completed, but we were not provided access to the property to check before completion - but again, we were assured by their office that there would be no problems and that things would be done. In summary of their service and attitude: Their office will never return your calls, you will have to just keep trying to get through to the right person, they will refuse to put anything in writing and once they have finished giving you the sales pitch, you will be nothing more than a number in the ledger and they will treat you as such.

Andrew · 6 March 2018

★★★★★ 5/5

Trustpilot

I have used Reeds Rains twice now and…

I have used Reeds Rains twice now and always found Lisa Sharp to be incredibly swift in dealing with all aspects of the process. I highly recommend this Agent.

Malcolm · 27 November 2024

★★★★★ 4/5

Trustpilot

I recently sold a property with Reeds…

I recently sold a property with Reeds Rains and have a say, the staff were very good to deal with.

Bernadette · 21 February 2026

★★★★★ 1/5

Trustpilot

Horrific experience

Horrific experience. Zero customer services skills, blamed me for mould in the property I let from them which later revealed to be written in the inventory which was completed the day before I moved in, therefore they let me a property which they KNEW was mouldy.

Beth · 26 January 2024

★★★★★ 1/5

Trustpilot

Avoid At All Costs

This is the worse estate agents you could possibly use! They lie, deny any responsibility for any wrong doing, break your legal contract, never action anything they say they will do, cause you stress, financial loss, and have the worse management and complaints procedure I’ve ever known. If you are looking to rent or buy a property I would definitely not recommend using these and I work in the industry.

Matt · 17 September 2021

★★★★★ 1/5

Trustpilot

Very poor customer service

I booked Reeds Rains to value my house and got a confirmation email. On the day, nobody turned up so, 20 mins after they were due, I rang the office. The girl who answered the phone seemed uninterested and totally unapologetic and disinterested. Even after an email to complain I got no apology, just a question about if I still wanted a valuation. I will not bother with them again.

Tim · 8 September 2021

★★★★★ 1/5

Google

I usually don't leave reviews however I would not like anyone to experience what I had to out up with, with this agent. Tried sell a city centre flat almost a year ago with this agent. Came out to do an appraisal and all went well. Manager talked the talk and I instructed them. 6 weeks later no interest and I couldn't understand why. Very hard to contact their office. Finally I went to check the advertisement for the apartment and it was none existent. Not on rightmost, zoopla etc. They hadn't even bothered advertise despite tell me they did. It just got worse and worse from there. After months and months I arranged a private sale to my friend and they said they would have to charge me their standard fee despite my friend never even speaking to them. I wanted out of the contract then and it just took for ever. All the manager could see was the money. Became extremely unprofessional, probably the most greedy agent I've ever met. Stay well away.

Peter · 25 October 2017

★★★★★ 4/5

Trustpilot

Helpful and supportive

Helpful and supportive throughout the selling process. Went the extra mile to make the sale as smooth as possible despite my solicitors dragging their heels. Overall very satisfied.

Mr · 6 December 2024

★★★★★ 5/5

Trustpilot

Our initial contact about the house and…

Our initial contact about the house and handling of our offer was quick and very smooth. They arw now dealing with our mortgage adviser making the process easier.

Karl · 5 December 2024

★★★★★ 5/5

Trustpilot

Jordan was so helpful

Jordan was so helpful, an efficient and very friendly young lady. She helped my son find his first home and made the entire experience straight forward in what can be a minefield fro a first time buyer.

Ronald · 29 July 2023

★★★★★ 5/5

Google

agents are super helpful and the whole process was speedy and stress-free! highly recommend

Anca · 4 June 2025

★★★★★ 5/5

Trustpilot

Everything You Need, in Selling a Property

Staff are friendly, helpful and work as an efficient, professional team.

Mrs · 29 April 2026

★★★★★ 5/5

Trustpilot

The Reeds Rains team we’re amazing

The Reeds Rains team we’re amazing! Emily kept me informed every step of the way in regards with the flat that I bought. I felt very comfortable speaking to Emily. I can’t recommend them enough! Thank you so much!Tiziana.

Tiziana · 21 May 2023

★★★★★ 2/5

Trustpilot

Central office let them down

This is a review as a landlord who used reed rains simply to find a tenant. The local branch in Hebden Bridge did this pretty efficiently. I had it in writing from the central office that after 6 months they would send the tenant a letter explaining that it was now a rolling tenancy. They didn't and are ignoring my requests to do so. So very quick to take the letting payment...I will use a locally based letting agency should i need one again.

Jo · 22 November 2023

★★★★★ 5/5

Google

Great service and very professional. Raj is very helpful and friendly. Highly recommended.PositiveProfessionalism

Bing · 24 October 2022

★★★★★ 4/5

Trustpilot

Satisfied customers L & L

The overall sale process worked smoothly and quickly at the initial valuation stage, prep of relevant media material, arrangement of viewings etc., when there were delays outside of the agents control later in proceedings they were proactive in trying to resolve matters and reach a timely completion of sale and we were happy with the level of service provided.

Lee · 5 January 2023

★★★★★ 5/5

Google

Professional, yet personal. I've sold and rented properties through here and always had the best of service. OK, they have occasional issues with answering the 'phone, but that's down to being a small agency and being understaffed sometimes. They do have to do viewings (rental and sales) which means the office is unmanned at times. Take that into consideration and you might understand and appreciate the effort they put in to deliver your requirements. Highly recommended.

Jerry · 25 October 2019

★★★★★ 1/5

Trustpilot

Avoid this agency at all costs

Stay away from this agency as they are so unprofessional, dishonest and offensive (Elizabeth March and Andrea Snook). I had an accepted offer for a house and they instructed me to hire a solicitor and start the procedure. However, after 1 month, they have decided to accept a higher offer. They even did not bother to apologise for my £450 loss. Avoid this agency at all costs.

Sid · 7 January 2022

★★★★★ 5/5

Google

Flat is absolutely beautiful. The agents are very helpful and responsive. They provide all the information needed.PositiveResponsiveness, Quality, Professionalism, Value

Luna · 24 October 2021