Reeds Rains Nottingham reviews

★★★★★ 1/5

Trustpilot

⭐ 1/5

⭐ 1/5 Absolutely appalling experience with Reeds Rains and I would not recommend them. The problems started from the moment we moved into the property. There was mouldy food left in the fridge/freezer, crockery still in the dishwasher, food residue on the kitchen surfaces and a significant amount of the landlord’s belongings left behind. We were unable to properly use the garage for months because it was full of the landlord’s possessions, and when it was eventually cleared it was left dirty and with rubbish behind. Throughout the tenancy we also reported issues, including broken doors and a broken toilet seat. These were discussed with the agent dealing with our tenancy at the time. Now that he apparently no longer works for the company, Reeds Rains seem to be acting as though these conversations never happened, which is simply not acceptable. The situation at the end of the tenancy has been even worse. We returned the keys on 21 August and are still waiting for our deposit. Instead of returning it promptly, we were sent photographs alleging various cleaning and damage issues. Having reviewed them, I strongly dispute almost all of the alleged damage. Several of the issues were already present when we moved in, had previously been reported, or in my opinion amount to normal wear and tear. Despite repeatedly asking for a clear itemised list of the proposed deductions and the actual costs they intend to claim, this still has not been provided. What makes the whole situation particularly frustrating is the complete double standard. We were expected to tolerate a property that was not properly cleared or cleaned when we moved in, including losing the use of an entire garage for a substantial period, yet at the end of the tenancy they appear to be scrutinising every minor mark and trying to attribute pre-existing issues to us. The communication and handling of the deposit have been extremely disappointing. I expected a professional letting agency to maintain proper records, deal fairly with both landlords and tenants and resolve deposit matters promptly. That has absolutely not been my experience with Reeds Rains. I would strongly advise anyone renting through them to photograph absolutely everything on move-in, report every single issue in writing rather than relying on conversations with staff, keep every email and document, and make sure you have evidence of the condition of the property when you leave. Based on my experience, I would not rent through Reeds Rains again.

Katrin · 2 September 2026

★★★★★ 5/5

Trustpilot

I Bought my house from Reede rains some…

I Bought my house from Reede rains some time ago and was made very easy for me the staff were great i have now just sold my house with Reeds Rains and the sales guy David adviesd me on the best way to re sell and everything went soso well i would recomend this estate agent a 10 out of 10 very pleased with there service many thanks Paul

Mr · 24 August 2026

★★★★★ 5/5

Trustpilot

Exceptional service from the start!

Exceptional service from start to finish. This is my second time using Reeds Rains in Rye East Sussex to source a tenant, and Lydia delivered brilliantly once again by finding someone within weeks. Lydia is always available by phone or email and truly goes above and beyond. I wouldn't hesitate to recommend the Reeds Rains letting team!

Sarah · 28 September 2026

★★★★★ 5/5

Google

We had a fantastic experience working with Raj at Reeds Rains. From start to finish, he was highly professional and made the whole process feel smooth and stress-free. Raj communicated clearly every step of the way, keeping us informed and making sure we understood everything involved. His approach was organised, responsive, and reassuring, which gave us real confidence throughout. Thanks to his support and guidance, the journey to getting our house was seamless. We would highly recommend Raj to anyone looking for a reliable and professional estate agent.

Watson · 3 April 2026

★★★★★ 1/5

Trustpilot

Extremely poor

Extremely poor communication, avoid if you value basic professionalism We had a decent experience when this firm was still Neil Kays. Things were handled promptly and you actually got replies. That version of the company is gone. The drop-off since then has been sharp and frustrating. Emails now routinely go unanswered. Follow-ups get the same treatment. There was no proper notification when contact details changed, so messages disappeared into the void while we assumed they were being dealt with. Simple queries about maintenance, tenancy matters or even confirmation that an email had been received were met with silence. You end up chasing, then chasing again, then wondering whether anyone is actually reading the inbox. A letting agent’s core job includes keeping tenants and landlords informed. That basic standard is not being met. The contrast with how they operated as Neil Kays makes it worse, you know they used to be capable of it. Would not recommend in their current form.

NAH · 16 September 2026

★★★★★ 5/5

Google

I honestly can’t thank Agency/Raj enough for everything he’s done for us. They helped me secure not just one, but two homes, including my current apartment, and the support throughout was incredible. The agent was so friendly, understanding, and approachable. He genuinely cared about helping me find the right place and made the whole process far less stressful than I expected. From start to finish, communication was clear, supportive, and reassuring, and I always felt listened to. I’m extremely grateful for all the effort, patience, and kindness shown to me. I would highly recommend this agency to anyone looking for a home outstanding service and truly lovely people.

Chyna · 8 January 2026

★★★★★ 5/5

Google

I had a really great experience with Reeds Rains Nottingham and would highly recommend them to anyone looking for a property in the area. I was struggling to find a decent place to live in Nottingham and because I had to move at the last minute, i was under a bit of pressure to find somewhere quickly. Thankfully, i came across Reeds Rains and they helped me find an amazing flat right in the city centre. The property is absolutely massive, beautiful and in a fantastic location. I honestly couldn’t have asked for a better place. A special mention has to go to Raj, who was incredibly helpful throughout the whole process. He made all the formalities and paperwork incredibly quick and straightforward, which made what could have been a stressful last minute move feel completely hassle-free. Raj is genuinely a really cool, approachable and helpful guy, and it’s clear that he really cares about helping his clients. Really impressed with the service, communication and most importantly, the personal touch. Thank you to Raj and the team for making the whole process so easy. Definitely a 5-star experience!

GAURAV · 10 August 2026

★★★★★ 5/5

Trustpilot

We can’t thank Reed Reins enough for…

We can’t thank Reed Reins enough for the support & seamless service we experienced. They went above & beyond guiding us through each step & advising when we’re unsure. I would highly recommend. Thank you 😊

Alison · 7 September 2026

★★★★★ 5/5

Trustpilot

Our Reeds Rains Experience

We had a wonderful experience with Reeds Rains Morley, from our very first call to book a viewing appointment right through to the next step in our home-buying journey. The entire team was polite, professional, friendly and kept us well informed throughout the process. Their excellent communication and support made what can often be a stressful experience feel smooth, straightforward and stress-free. A big thank you to all the staff at Reeds Rains Morley for your outstanding service, support and communication. We truly appreciate everything you have done to support us throughout our home-buying journey and help make the process such a positive experience. Highly recommended!

Pam · 24 September 2026

★★★★★ 4/5

Trustpilot

Very good experience overall

Very good experience overall. People were always very helpful and made us feel valued. On occasion we had to tidy up/hoover, turn-off lights, reset blinds, etc. after viewings which was very frustrating.

Geoff · 14 September 2026

★★★★★ 5/5

Trustpilot

Great work

Helen, Keeley and her team are great and a pleasure to work with. The went above and beyond with difficult buyers, and current occupants to help secure the right buyer!

Mr · 21 September 2026

★★★★★ 3/5

Trustpilot

Not impressed

Saw a house being sold by Reeds Rains, sent 2 messages via Rightmove and then an email directly. None were responded to. After a few days, decided to ring them to try & arrange a viewing. Managed to arrange the viewing. But had no explanation or apology for the lack of response. Went to the viewing, received no follow up or a request for feedback. I was just grateful we hadn't chosen them to sell our house!

Rachael · 8 September 2025

★★★★★ 5/5

Trustpilot

FANTASTIC AS ALWAYS!

FANTASTIC AS ALWAYS!! Steven and the team cannot do enough for you.. sold and bought many properties with these guys and honestly, I’m going nowhere else!! Thanks again, Dave

David · 1 September 2026

★★★★★ 5/5

Google

Our experience with the agency was truly excellent. Communication was clear and consistent throughout the entire process, and everything we needed was promptly arranged for us. Raj Sharma was exceptionally helpful and professional, ensuring that everything went smoothly and making our overall experience outstanding. We’re very satisfied with the service provided and would highly recommend this agency to anyone looking for a reliable and well-organized property rental experience.

Ester · 8 October 2025

★★★★★ 5/5

Google

I recently worked with Raj and the Reeds Rains Nottingham team to secure my new home, and the experience was excellent. Raj was friendly, professional, and kept me updated throughout every step of the process. He made things clear and easy to understand, which really helped reduce the stress of moving. Highly recommend their service, thank you, Raj, for your patience and support!

Farhan · 15 November 2025

★★★★★ 5/5

Google

I can’t recommend Reed Rains Estate Agents Nottingham enough! Raj has been absolutely incredible, accommodating for viewings, patient, and understanding. This has truly made my experience as a first-time buyer much smoother than I anticipated, which has relived quite a bit of the stress and anxiety I had due to being unfamiliar with the process! Thank you so much Raj!

Emma · 10 December 2025

★★★★★ 5/5

Trustpilot

Great service from Kate and the team at…

Great service from Kate and the team at Chapel House. They did a fantastic job marketing the property and did lots of accompanied viewings for us.

Diane · 26 August 2026

★★★★★ 5/5

Trustpilot

I chose Reed Rains as they are an established company in my area

I chose Reed Rains as they are an established estate agent within the area and felt they were best placed for the sale of my house and it proved to be the right choice. Communication throughout was constant and informative. The lines of communication were ideal as I dealt with the same person throughout. Within two weeks I agreed a sale and cannot thank Reed Rains enough for this.

Anthony · 9 September 2025

★★★★★ 5/5

Google

We had amazing experience with Reeds Rains . Raj was the contact person who did everything to make the process of contract and moving in so smooth. He went over and above to facilitate us at every point. So we are so glad and we just moved in . I recommend Reeds and Rains to every person looking for the accommodation.

Fozia · 15 October 2025

★★★★★ 5/5

Trustpilot

John has been helpful and professional…

John has been helpful and professional all the way through our experience with Reeds rains

S.D · 24 September 2026

★★★★★ 5/5

Trustpilot

Very friendly, informative and efficient

Ken was very helpful , got back to us with answers in good time

Janine · 24 September 2026

★★★★★ 5/5

Trustpilot

Very pleasant negotiator

Aaron Smith is a extremely pleasant and sympathetic negotiator. On time for viewing, with a cheerful personality.

Patricia · 29 August 2026

★★★★★ 5/5

Trustpilot

Silas Rains at the Wrexham branch.

Dealt with Silas Rains at the Wrexham branch on 3 occasions. Sold our house within 2 weeks, 7 years ago, my parents house 5 years and my sister's last week. The latter was non standard build, difficult to sell really requiring cash buyer.

Gary · 12 February 2026

★★★★★ 5/5

Trustpilot

Jack Owens came to value my property I…

Jack Owens came to value my property I was really nervous as having to sell due to divorce. Jack was so reassuring and made me feel at ease straightaway I honestly could not recommend him more look forward to listing with him.

Hayley · 12 February 2026