5/5
TrustpilotI would like to sincerely thanks Dee…
I would like to sincerely thanks Dee for her effort to help me finding a house in the past few weeks. She is very nice and helpful. Thank you!
Trusted Agent profile · Nottingham
Bairstow Eves Wollaton reviews in Nottingham
★★★★★
834 reviews across 3 platforms
205a Bramcote Lane, Wollaton, NG8 2QJ, Nottingham, NG8 2QJ
Bairstow Eves's office in Nottingham, at 205a Bramcote Lane, is rated 3.3 out of 5 across 834 reviews on three platforms, including 215 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Bairstow Eves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotStratford branch worst experience ever
We bought a house in Stratford and I’ve never seen such a level of unprofessionalism. It’s unbelievable how they can get their fee or make a living after not having been useful even once throughout the process. Ellie and Ian cancelled appointments, were unable to answer simple questions about the property, were irresponsive both via email and phone calls and on top of that they were condescending and rude. We had no chain on any side and took 5 months to close the deal mostly because of them, they delayed the process by cancelling appointments to revisit the house, didn’t open a lock to the roof before the survey was done and had to spend more money to have that area checked afterwards and in the end they left the house deliberately uncleaned with loads of rubbish and items we wanted removed as per the signed contact and no one takes ownership of any mistake done and have lame excuses to avoid doing their job and be useful in any way. I would stay away from this agency or you’ll lose money and time and will get very frustrated.
1/5
TrustpilotStratford Branch
Avoid at all cost, or it will cost you.Terrible experience from the beginning to the end. They weren't able to help a single time. Cancelled appointments with the worst excuses possible. They were unable to open a padlock for months. Hide information on purpose, like a shed full of broken pottery hidden behind a sign of "danger", that they didn't allow to touch or look at. I only was able to see it after the completion, because they cancelled the appointment to double check before that, and if I wanted another appointment I had to pay extra thousands of pounds for delaying the process, it's outrageous!They wash their hands at every step. It's unbelievable how bad they are. Not a single member of the company took ownership even once. This has been months of process, and not even by chance they got it right.It's almost funny how even in the last step, giving the keys, they lost a piece of paper saying what was each key doing. They had one job! and they weren't able to do even that.Now I have to spend extra money to clean the mess with stuff left everywhere, after spending extra thousands of pounds thanks to missed dates with the stamp duty holiday.
1/5
TrustpilotHow this company can quote 'we aim to provide the highest levels of customer service' is embarrassing
I am currently on day 18 without a fridge freezer and the service I have received has been appalling. I quote from the team lead in property management when escalating the concern 'Why don't you purchase long life milk'... Every communication liaised has been from us contacting them - not once have they offered information; their customer service is unsatisfactory to say the least as well as their attitude. I am yet to come across a member of the team that knows what is going on or has even the slightest bit of professionalism - they just don't care.Finally, it would be nice for Bairstoweves to answer their phone when I am attempting to make a formal complaint via their Customer Care Team - sums up the company!
1/5
TrustpilotCannock branch - totally useless
Cannock branch.A terrible experience from start to finish. Jack Brindley who was supposedly handling my purchase was rude, inept and evasive. From “forgetting” to inform my solicitors that my vendors solicitors had changed, to filing important paperwork that should have been forwarded to the vendors solicitors - the list is endless. Kerry Battersby the branch manager was just as useless ..calling me to say she had solved the problem and found the missing paperwork was unbelievable - she had solved the problem her branch had created! Even when I went to pick up the keys (after being informed by my solicitors the funds had cleared and I could pick up the keys - Ms. Battersby shouted across the office ‘oh they always say that even if they aren’t ready” ..only to find out once a member of her staff called to check - indeed the funds had cleared! From avoiding calls, lack of any communication, on top of the terrible errors which delayed my purchase by months I can honestly say their lack of any kind of customer care is astonishing. Be very careful of using this company- please avoid ..I would give zero stars if possible.
2/5
TrustpilotThe people at Bairstow are very…
The people at Bairstow are very friendly however, please AVOID buyers using their recommended solicitors (Countrywide solicitors) who are TERRIBLE. We choose our buyer based on Bairstow recommending them because they were using their recommened solicitors. We were told this would be helpful - it has not been! Our solicitors can never get hold of them despite calling multiple times a day. Has slowed our process up hugely and causing lots of stress. So disappointing. Bairstow need to rethink their partnerships.
5/5
TrustpilotBanbury Sale
We have dealt with Banbury Branch Jason. We found Jason to be professional and effiecent. Helpful when we needed answers to questions. Completion dates were as stated by Jason. No problems would recommend Jason at BairstowEves .
1/5
TrustpilotWorst letting agents we’ve dealt with.
Worst letting agents we’ve dealt with at the Nottingham Branch - notice that all of the good reviews appear to be those who’ve had their properties sold through them. Go figure. They don’t care about tenants. When we moved into the house it was a state - mouldy freezer with an ancient tub of Ben and Jerry’s in there, dirty cooker that hadn’t been cleaned in years, greasy cupboards, nails coming out of the walls in the living room, paint all over the plug sockets, floors, carpets, and doors. Broken shed, overgrown garden, doors that don’t shut properly, skip at the front of the property, BLOOD and HAIR in the bathroom.. the list goes on.Since then, we’ve tried to get numerous issues resolved and so far we’ve had… half a fence put in the garden and a ‘cleaner’ (who was actually from an electrical company) who only ‘cleaned’ the fridge, the freezer and the cooker to a low standard, but conveniently didn’t clean anything else.The comms are terrible with this agency - told the landlord would come and fix issues and he didn’t, were given another date and he didn’t turn up, then he arrived on a Saturday without the letting agents notifying us and even tried to force entry. Complaints aren’t taken seriously and you’re spoken to like trash over the phone. No property visits after complaining, honestly it’s unbelievable. We want to move ASAP and if we can’t move by the end of our year contract we’ll go a legal route, we’ve too much evidence at this point to lose. The landlord will hopefully let us leave, worst experience we’ve ever had.
1/5
TrustpilotMisleading ads regarding road noise
I really regret (start with the first day moved in) that buying a flat that was supposed to be noisy but quiet during the special Covid-19 lockdown period. Bairstow Eves' ads described the road of the community itself to be quiet (their wording is "a quiet residential road"), however, the real position of the flat is actually facing a busy main road (unstopping traffic from 6 am to midnight). The existing double-glazed window is not a perfect solution, and only can reduce around 10db. For the consequences of suffering from the traffic noise, I moved to my office desk to the corridor since the living room and bedroom both face to the main road, and I also developed long-running tinnitus which last for hours and causes me to seek for medical and mental health help. Regarding fixing solutions, I have tried ear plugs, noise cancelling headset, noise cancelling curtain, etc. Although the whole purchasing experience is also very daunting and could be common, however, Bairstow Eves’ misleading information on road noise on me is the most unacceptable thing.
1/5
TrustpilotTerrible
Terrible, trying to give my house away for nothing, walking in my house with wet dirty shoes, price kept getting lower even though valued at 13500 and had an offer for this last year, wanted to sell for 107,000Don’t bother ,, honestly worse than online Feels v disrespectful
1/5
TrustpilotUnprofessional
I call Bairstoweves regarding a flat that was advertised for less than 24h ( after 5 pm, and I called 09:40 am) They did not even ask me which flat I am enquiring about or the area, she just told me that is not available and hang of the phone. They either do fake advirtasement or judge people by their accents, sad and shameful.
5/5
TrustpilotI was happy with the service i…
I was happy with the service i received, good communication and negotiable skills. They do everything to put smile on their clients face. I was really please and happy a staff named Shahnaz wowed me with her customer service. It was top notch. I will reconmend Bairstoweves anyday and anytime.
1/5
TrustpilotBE Purley, Incompetent, Irresponsible
Disinterested, uninformed, dismissive. Is how I would describe the "Fully managed" lettings service at the Purley branch. At one point I was asked to Google the answers to my questions. As I was an overseas landlord, I relied on the agency to alert me about issues at my property in a timely manner. Big mistake. They were usually months late to pick up any issue by which time I had heard about it from other sources and sorted it out. Also, someone whom I have never met or spoken to at the branch completely misled my tenants as to how long I was likely to be away and consequently how long they could expect the Let to be. Irresponsible and unprofessional. I had complained through the company's complaints process due to a litany of omissions on their part and they offered me £50 to close the matter. Really? If you do go with this company please be prepared to do all the work yourself.
5/5
TrustpilotBought a house…
Bairstoweves Branch collier row We bought the house from here we are very happy because Muhammad Khan helped us alot His nature is very good and he listened to all our talk and gave us a good opinion we will tell everyone If someone want to buy a house that you must meet him he will help you ..
5/5
TrustpilotExcellent experience with the Biggin…
Excellent experience with the Biggin hill branch a special thank you Caroline for all her help.
4/5
TrustpilotThe sale of our house…
The sale of our house felt much easier process mostly because of Bairstow Eves staff kept us updated as the process went along. Huge thanks to Claire and the team.
1/5
TrustpilotTerrible costumer service all my…
Terrible costumer service all my questions had an answer: I don't know!! this is not a service is just someone answer the phone without any knowledge!!!
4/5
TrustpilotGreat service
My husband and I saw a number of wonderful properties to rent listed under Bairstow and Eves in South Woodford area. When we finally found a property we liked, Elaine and Adam helped us in the negotiation process and enabled a seamless check-in into the new home.
1/5
TrustpilotHad them round to value my properly
Pushy and persistent to the point I’ve had to block their number.
5/5
GoogleAlan, Claire and the whole Team provided friendly, professional advice and support during the sale of Mum’s home. They made this major milestone as easy as possible, keeping stress to a minimum! It’s been a pleasure working with them. Thanks for everything!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 24 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotWe have worked with Amy A in Nottingham…
We have worked with Amy A in Nottingham for over 3 years and always had a professional service of the highest quality delivered in a personable and pleasant way
1/5
TrustpilotClapham Junction Branch - Do not trust this company **Disappointed**
I had taken on this company by mistake of another company, anyway when I realized this I still went ahead with them. Now my problem with this company is the tenants paid the rent on the Saturday 14th February 2021, by bank transfer.Now, I called bairstoweve and deliberately spoke with the Manager Ryan on Friday 19th February, so that I could get to the bottom of why I had not received the rent as yet. Ryan told me that he would contact their accounts team and get back to me but he never did.I called his office 2.30 half hours later only to be told that he had left for the day. Another colleague said they would contact Ryan and he said he will call me back or someone would call me back that day. Which they did not, nor did anyone call me back the next day Saturday. It is not a lot to want to find out why I have not received the rent 7 days after they received the money from the tenants.
1/5
TrustpilotLie just to get you Off the Phone.
I have had this company for the past 4 years and have always had problems with the customer service rep. first day moving into the property I call the rep requesting assistance with he heater, all she said was "GOOGLE IT". Yesterday my heater broke and British Gas should have been sent to fix the issue. They CS. Rep Lied to us, telling us an appointment was booked and the engineer should be visiting between 9 am to 6 pm. I called this rep 3 times throughout the day to verify the appointment. At 6 pm I call British Gas to ask when this engineer will be passing by, to my horror there was no appointment booked. With a 9-month old child at home, -5 degrees outside, no heating and no hot water. she lied just to get me off the phone. Now I have to wait until Monday to get heat a home. today is Thursday. Avoid this company as all cost.
1/5
TrustpilotI have a very bad experience with the…
I have a very bad experience with the letting team and the property management team. They managed my property for four years. since there isn't issue with tenant at the beginning, so they just keep taking my management fee and don't need to do anything. At the third year , tenant started to report boiler not working, it took 6 months for the contractor to get it fixed. Their contractor charged me £500 to replace the heating element 27 Nov 2019 .Provide one year warranty. As it took so long to fixed the problem, my tenant decided to move out in jan2020. The flat was not let out due to covid 19. It was closed up for six months. Then I found a new tenant with another agent. My new tenant only move in a few months and the boiler element break , which is the element that Barstow Eve charge me £500 for. I contacted Barstow Eve begining of Dec 2020 and they insisted that as it is not one of the property they managed , they can't help anymore. They say I need to talk directly with their contractor who fix it. When I spoke to him, he is really irresponsible and said that there is no warranty for his work and blame other factors that cause element to break. My current management agent contractor investigate and told me there is no other factors to cause the elements to burn. It is the poor quality elements itself . I find it very disappointed with the work this contractor done , I find this company very dishonest, overcharged me and provide a substandard elements that only work for six months maximum . Besides that , when my tenant move out , they delay 4 days in carry out the check out for me because of lack of staff and causing me not allow to enter and remarket the property . They say they will charge the four day rental to tenant as tenant has to pay until the day check out is done . Until now , I didn't receive the four days rental as later on they say I need to take tenant to court to claim it back. I am not doing that of course as it is not tenant fault. I left a set of keys for the property management team and they also managed to misplaced it , causing me lots of inconvenience as I need to replace all lock . Never ever trust bairstoweves to manage your property, they only charge you fees and not doing their duty. It will cause you more pain at the end.
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Questions about Bairstow Eves Wollaton
Has Bairstow Eves won any awards?
Yes. In The Trusted Agent 2026 awards: Bairstow Eves, Nottingham won Gold.
