5/5
TrustpilotWell Done to Jamal for a hitch-free move in
Recently moved into a property. Jamal from Bairstoweves Purley way Branch made the whole process easy and hitch free. Well done to him
Trusted Agent profile · Nottingham
Bairstow Eves Clifton reviews in Nottingham
★★★★★
781 reviews across 2 platforms
238 Southchurch Drive, Clifton, NG11 8AA, Nottingham, NG11 8AA
Bairstow Eves's office in Nottingham, at 238 Southchurch Drive, is rated 3.2 out of 5 across 781 reviews on two platforms, including 157 Google reviews rated 4.9.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Bairstow Eves Clifton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nottingham.
Reviews
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotDisgusting Customer Service
Disgusting Customer Service! Left without heating for 18 days, and no hot water for 3 - we had to raise a complaint to actually get any help and we were told 'this was handled in a well timed manner'. Four days in a row we were stood up by the engineer after being told they would turn up. 3/4 of the month without the basic necessities and not a single sincere apology. No one is taking responsibility for the terrible service.
1/5
TrustpilotDisgusted - no heat or hot water for 3 wks!
Disgusted how they can brush off my daughter, who has been a perfect tenant of them for years and tell her waiting 3 weeks for hot-water during a UK winter, that her issue was dealt with in a timely manner! is just atrocious. Every tenant has a right to hot water and be at a minimum apologised to if it is not supplied. After reading and see the appalling score they have on here I cannot say I am surprised. My daughter who is a shy, polite hard worker, wrote a email of complaint but rather than responding and addressing her issues, and looking into why it took so long to address them, apologise for how uncomfortable and distressing it was for her to be freezing in her home while not being able to even bathe in her own home, to me in unbelievable. I can see they haven't even bothered to respond to anyone's issues on this site either which just confirms that customer service is not any priority for them.I have advised her to contact their ombudsman 'The property Ombudsman' (TPO) which you can google and will help her to do so. But I suggest all the other reviewers who have had issues do they same so the company have to be accountable for not providing the services they are paid for.
5/5
TrustpilotI would like to sincerely thanks Dee…
I would like to sincerely thanks Dee for her effort to help me finding a house in the past few weeks. She is very nice and helpful. Thank you!
1/5
TrustpilotStratford branch worst experience ever
We bought a house in Stratford and I’ve never seen such a level of unprofessionalism. It’s unbelievable how they can get their fee or make a living after not having been useful even once throughout the process. Ellie and Ian cancelled appointments, were unable to answer simple questions about the property, were irresponsive both via email and phone calls and on top of that they were condescending and rude. We had no chain on any side and took 5 months to close the deal mostly because of them, they delayed the process by cancelling appointments to revisit the house, didn’t open a lock to the roof before the survey was done and had to spend more money to have that area checked afterwards and in the end they left the house deliberately uncleaned with loads of rubbish and items we wanted removed as per the signed contact and no one takes ownership of any mistake done and have lame excuses to avoid doing their job and be useful in any way. I would stay away from this agency or you’ll lose money and time and will get very frustrated.
1/5
TrustpilotStratford Branch
Avoid at all cost, or it will cost you.Terrible experience from the beginning to the end. They weren't able to help a single time. Cancelled appointments with the worst excuses possible. They were unable to open a padlock for months. Hide information on purpose, like a shed full of broken pottery hidden behind a sign of "danger", that they didn't allow to touch or look at. I only was able to see it after the completion, because they cancelled the appointment to double check before that, and if I wanted another appointment I had to pay extra thousands of pounds for delaying the process, it's outrageous!They wash their hands at every step. It's unbelievable how bad they are. Not a single member of the company took ownership even once. This has been months of process, and not even by chance they got it right.It's almost funny how even in the last step, giving the keys, they lost a piece of paper saying what was each key doing. They had one job! and they weren't able to do even that.Now I have to spend extra money to clean the mess with stuff left everywhere, after spending extra thousands of pounds thanks to missed dates with the stamp duty holiday.
1/5
TrustpilotHow this company can quote 'we aim to provide the highest levels of customer service' is embarrassing
I am currently on day 18 without a fridge freezer and the service I have received has been appalling. I quote from the team lead in property management when escalating the concern 'Why don't you purchase long life milk'... Every communication liaised has been from us contacting them - not once have they offered information; their customer service is unsatisfactory to say the least as well as their attitude. I am yet to come across a member of the team that knows what is going on or has even the slightest bit of professionalism - they just don't care.Finally, it would be nice for Bairstoweves to answer their phone when I am attempting to make a formal complaint via their Customer Care Team - sums up the company!
1/5
TrustpilotCannock branch - totally useless
Cannock branch.A terrible experience from start to finish. Jack Brindley who was supposedly handling my purchase was rude, inept and evasive. From “forgetting” to inform my solicitors that my vendors solicitors had changed, to filing important paperwork that should have been forwarded to the vendors solicitors - the list is endless. Kerry Battersby the branch manager was just as useless ..calling me to say she had solved the problem and found the missing paperwork was unbelievable - she had solved the problem her branch had created! Even when I went to pick up the keys (after being informed by my solicitors the funds had cleared and I could pick up the keys - Ms. Battersby shouted across the office ‘oh they always say that even if they aren’t ready” ..only to find out once a member of her staff called to check - indeed the funds had cleared! From avoiding calls, lack of any communication, on top of the terrible errors which delayed my purchase by months I can honestly say their lack of any kind of customer care is astonishing. Be very careful of using this company- please avoid ..I would give zero stars if possible.
2/5
TrustpilotThe people at Bairstow are very…
The people at Bairstow are very friendly however, please AVOID buyers using their recommended solicitors (Countrywide solicitors) who are TERRIBLE. We choose our buyer based on Bairstow recommending them because they were using their recommened solicitors. We were told this would be helpful - it has not been! Our solicitors can never get hold of them despite calling multiple times a day. Has slowed our process up hugely and causing lots of stress. So disappointing. Bairstow need to rethink their partnerships.
5/5
TrustpilotBanbury Sale
We have dealt with Banbury Branch Jason. We found Jason to be professional and effiecent. Helpful when we needed answers to questions. Completion dates were as stated by Jason. No problems would recommend Jason at BairstowEves .
1/5
TrustpilotWorst letting agents we’ve dealt with.
Worst letting agents we’ve dealt with at the Nottingham Branch - notice that all of the good reviews appear to be those who’ve had their properties sold through them. Go figure. They don’t care about tenants. When we moved into the house it was a state - mouldy freezer with an ancient tub of Ben and Jerry’s in there, dirty cooker that hadn’t been cleaned in years, greasy cupboards, nails coming out of the walls in the living room, paint all over the plug sockets, floors, carpets, and doors. Broken shed, overgrown garden, doors that don’t shut properly, skip at the front of the property, BLOOD and HAIR in the bathroom.. the list goes on.Since then, we’ve tried to get numerous issues resolved and so far we’ve had… half a fence put in the garden and a ‘cleaner’ (who was actually from an electrical company) who only ‘cleaned’ the fridge, the freezer and the cooker to a low standard, but conveniently didn’t clean anything else.The comms are terrible with this agency - told the landlord would come and fix issues and he didn’t, were given another date and he didn’t turn up, then he arrived on a Saturday without the letting agents notifying us and even tried to force entry. Complaints aren’t taken seriously and you’re spoken to like trash over the phone. No property visits after complaining, honestly it’s unbelievable. We want to move ASAP and if we can’t move by the end of our year contract we’ll go a legal route, we’ve too much evidence at this point to lose. The landlord will hopefully let us leave, worst experience we’ve ever had.
1/5
TrustpilotBarking branch
When starting collaboration with this agency it was an excellent, customer focused business. After paying the deposit things completely changed. We come through three weeks without heating and hot water because it wasn't an emergency case. After finishing the tenancy we are struggling to get back the deposit. Two weeks of silence. No-one is answering the phone and emails. At the office they gave me the email address and phone number of a ghost agent ant told me it is the only one who can manage my deposit.
1/5
TrustpilotMisleading ads regarding road noise
I really regret (start with the first day moved in) that buying a flat that was supposed to be noisy but quiet during the special Covid-19 lockdown period. Bairstow Eves' ads described the road of the community itself to be quiet (their wording is "a quiet residential road"), however, the real position of the flat is actually facing a busy main road (unstopping traffic from 6 am to midnight). The existing double-glazed window is not a perfect solution, and only can reduce around 10db. For the consequences of suffering from the traffic noise, I moved to my office desk to the corridor since the living room and bedroom both face to the main road, and I also developed long-running tinnitus which last for hours and causes me to seek for medical and mental health help. Regarding fixing solutions, I have tried ear plugs, noise cancelling headset, noise cancelling curtain, etc. Although the whole purchasing experience is also very daunting and could be common, however, Bairstow Eves’ misleading information on road noise on me is the most unacceptable thing.
1/5
TrustpilotUnprofessional
I call Bairstoweves regarding a flat that was advertised for less than 24h ( after 5 pm, and I called 09:40 am) They did not even ask me which flat I am enquiring about or the area, she just told me that is not available and hang of the phone. They either do fake advirtasement or judge people by their accents, sad and shameful.
1/5
TrustpilotBE Purley, Incompetent, Irresponsible
Disinterested, uninformed, dismissive. Is how I would describe the "Fully managed" lettings service at the Purley branch. At one point I was asked to Google the answers to my questions. As I was an overseas landlord, I relied on the agency to alert me about issues at my property in a timely manner. Big mistake. They were usually months late to pick up any issue by which time I had heard about it from other sources and sorted it out. Also, someone whom I have never met or spoken to at the branch completely misled my tenants as to how long I was likely to be away and consequently how long they could expect the Let to be. Irresponsible and unprofessional. I had complained through the company's complaints process due to a litany of omissions on their part and they offered me £50 to close the matter. Really? If you do go with this company please be prepared to do all the work yourself.
5/5
GoogleAlways happy to help! Friendly staff, especially Alex. 10/10!
Agent replied · 23 October 2024
Thanks for the great 5* review and recommendation of our Bairstow Eves branch in Clifton! I am happy to read that Alex and the team were so helpful and friendly. Many thanks, Michael
5/5
TrustpilotI was happy with the service i…
I was happy with the service i received, good communication and negotiable skills. They do everything to put smile on their clients face. I was really please and happy a staff named Shahnaz wowed me with her customer service. It was top notch. I will reconmend Bairstoweves anyday and anytime.
5/5
TrustpilotExcellent experience with the Biggin…
Excellent experience with the Biggin hill branch a special thank you Caroline for all her help.
5/5
TrustpilotBought a house…
Bairstoweves Branch collier row We bought the house from here we are very happy because Muhammad Khan helped us alot His nature is very good and he listened to all our talk and gave us a good opinion we will tell everyone If someone want to buy a house that you must meet him he will help you ..
5/5
GoogleIt was a great experience to be led by Bairstow Eves Estate Agency at Clifton branch. Professional and friendly approach at every stage of the transaction. A very dedicated team, helpful and willing to answer any question you may have. Big Thank You:)PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 23 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
4/5
TrustpilotThe sale of our house…
The sale of our house felt much easier process mostly because of Bairstow Eves staff kept us updated as the process went along. Huge thanks to Claire and the team.
4/5
TrustpilotGreat service
My husband and I saw a number of wonderful properties to rent listed under Bairstow and Eves in South Woodford area. When we finally found a property we liked, Elaine and Adam helped us in the negotiation process and enabled a seamless check-in into the new home.
1/5
TrustpilotTerrible costumer service all my…
Terrible costumer service all my questions had an answer: I don't know!! this is not a service is just someone answer the phone without any knowledge!!!
5/5
GoogleAll my experiences with Joe & the Team at the branch have always left me feeling positive and confident. The knowledge provided meant I was sure I was making the right decisions, even after my endless questions all my doubts were vanished and I will not hesitate in using their services again in the future.
Agent replied · 23 October 2024
Thank you Rachel for your wonderful 5* review of Bairstow Eves in Clifton. It was brilliant to read how happy you was with your service and how it left you feeling confident and feeling positive about the experience. Thank you for your kind words and recommendation, Scott.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Bairstow Eves Clifton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Nottingham.
