Trusted Agent profile · Norwich
★★★★★
1,305 reviews across 2 platforms
161 Unthank Road, Norwich, NR2 2PG, NR2 2PG
William H Brown's office in Norwich, at 161 Unthank Road, is rated 2.4 out of 5 across 1,305 reviews on two platforms, including 147 Google reviews rated 4.7.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
TrustpilotThe mortgage advisor Theresa
The mortgage advisor Theresa of the Welwyn Garden city Branch could not do enough for me. Went Above and beyond to secure me a great mortgage deal and communication was faultless. Great details to Customer service in these challenging time. Highly recommended if looking to get on the property ladder or to remortgage.
1/5
TrustpilotCalled the norwich office last may to…
Called the norwich office last may to arrange to view 2 houses. The guy on the phone quizzed me about the areas I was looking at as he didnt want to waste his time with me. I bought a house a month later through another estate agent. Far too aggressive and contemptuous.
1/5
TrustpilotWouldn’t let us view properties
Shipley branch wouldn’t even let us VIEW any properties that they had for sale without an AIP. Fair enough qualifying an offer but not letting us view anything was embarrassing. The buyers of today are the sellers of tomorrow and I certainly won’t be selling with William H Brown
5/5
GoogleOne fantastic Man called Ethan gave us a cool deal of an Appartment with no much hustle, I call him “The Man” because he is the right guy for the right purpose. Bless him always for his incredible work and dedication
1/5
TrustpilotNo communication
As a landlord these agents are almost impossible to get hold of. Emails go unanswered so problems drag on for weeks. The hotline is always busy and I gave up trying after several hours wasted. Avoid like the plague.
5/5
TrustpilotFantastic company to deal with
Fantastic company to deal with, Charly and Cameron are really helpful and always get our properties let quickly and find great tenants. Would recommend to anyone.
1/5
TrustpilotI tried to sell our house through…
I tried to sell our house through william h brown . They over valued and sent us viewers that had not even put there own house on the market and had no money to proceed. After selling through another agent I am finding them very unhelpful by not even allowing me to view houses on their books.
1/5
TrustpilotRenting with WHbrown/sequence in Norwich
Renting with WHbrown/sequence, whatever the relation is there. Such little communication. Job turnover is ridiculous, there have been 4 different property managers in a year, no handover apparently and poor communication with our land lady. Pathetic. I can't believe they are being paid to "manage" the property. Avoid them.
5/5
TrustpilotFantastic service
Elliot gave us fantastic service as our mortgage broker. i cannot praise him enough. He communicated brilliantly and always helped and advised us on any questions we had, no matter how weird or wonderful.Our house move happened due to Elliot and all his hard work and we can't say thank you enough.
1/5
TrustpilotOne of the worst letting experiences I…
One of the worst letting experiences I have ever had. Took over 8 months to finalize a move in date despite paying a deposit very early on. Terrible customer service, with a complete inability to communicate effectively. We were bounced between 5 different letting agents. Would never use W H brown Norwich again.
5/5
GoogleStephen & his team did a fantastic job of selling my late parents house. They worked hard to find suitable buyers & kept me well informed at every stage. The whole process went smoothly from start to finish & I could thoroughly recommend using their services if you are buying or selling a house in the area.
5/5
GoogleJames Knott at the Unthank Road branch of WH Brown has been a pleasure to work with. Really reliable and trustworthy throughout the house sale process. Highly recommended
5/5
GoogleHave been dealing with WH Brown for the purchase of a house in Norwich. They have responded to everything so quickly and answered all our questions. They made a real effort to find us a property that we loved. Stephen and James thanks so much!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleThe service we received on purchasing a property in NR2 was exceptional! Selene, our after sales contact, was simply outstanding! She was friendly, super efficient and always responsive. We couldn't have wished for a better service. So reassuring, so very helpful and highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotSuch poor service
Such poor service. Do not use. I wish I had asked around before appointing them. I’ve later been told of bad experiences from many people.
5/5
TrustpilotWas contacted by brian about a flat and…
Was contacted by brian about a flat and offered as first person to go and view it. He did an amazing job. Was very friendly and polite, talkative and very professional. We accepted and he got things done so quick. Very happy with my first home experience. No stress.
5/5
TrustpilotThe Framlingham branch team have been…
The Framlingham branch team have been great to work with. Jolly, responsive, great communication.
5/5
TrustpilotFantastic service …
The team at William H brown harlow are absolutely fantastic and very efficient and friendly I've had a trouble free smooth experience And every little detail has been taken care of Having moved a few times in the past This has been by far the best service I've had I'd highly recommend
5/5
GoogleGot shown around a house by Jordan who was absolutely lovely and extremely helpful with answering our millions of questions. She went out of her way to make sure we understood everything related to us letting a house as students and was very friendly, unlike other viewings we have experienced! Great service so far.
5/5
GoogleWe have been happy to have Michael as our adviser from 2015 till now. With his advice and support, we have gone through lots of Mortgage deals. We go nowhere else for advise as we always get the best that is on the market. He is polite patient and friendly with excellent customer service.
1/5
TrustpilotAvoid
My husband signed without me due to their 'special offer' - what rubbish and how useless they were 4 viewings NO one ever turned up to show house - i re-valued price in line with others then showed/sold it myself but their terms and conditions cover this so fees all stand - AVOID go to professionals instead.
5/5
TrustpilotW.H.Brown King's Lynn Letting Dept
W.H.Brown King's Lynn Letting Dept. team of Curtis and Amie, I found to be Excellent. Always on hand ....or never failed to phone back keeping me in the picture. Always there with Advice and ready to source it if they didn't know.
1/5
TrustpilotEmailing me property listings without…
Emailing me property listings without me opting in for such a thing. Was also for random properties that could not be considered relevant to my interests. Also spamming me at midnight so my phone kept waking me up with notifications. Extremely poor behavour from an estate agent who wants my business
1/5
Trustpilotapart from the fact they cannot list…
apart from the fact they cannot list inventory properly so you end up purchasing incorrect fixtures within a property when purchasing a house they also screw you over with money offered by vendors, stay clear of these people they are all about commission, Shocking
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