5/5
TrustpilotLauren-Mai
Lauren-Mai has been very helpful throughout my move and made it a enjoyable experience. Highly recommend speaking to her if your looking for a property.
Trusted Agent profile · Norwich
William H Brown Unthank Road, Norwich reviews
★★★★★
1,303 reviews across 2 platforms
161 Unthank Road, Norwich, NR2 2PG, NR2 2PG
William H Brown's office in Norwich, at 161 Unthank Road, is rated 2.4 out of 5 across 1,303 reviews on two platforms, including 147 Google reviews rated 4.7.
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Reviews
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotStephen Creed
Stephen Creed does not deserve his job title I called him for weeks about my property that was for sale and he never got back to me. So rude and up himself would never use them again.
5/5
GoogleFantastic team work demonstarated in selling our property from start to finish. We were very impressed by the regular feedback and contact that we received during the process. If you are looking to buy, have a property to sell, you need to rent or you're a landlord with a property to rent out make sure William H Brown is your first choice!PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotIf you want an agent who will NEVER call back.
If you want an agent who will NEVER call you back, then look no further than William H Brown. Absolute joke, and the only refreshing note is that I'm not alone in my experience. Run away from this agent if you can. I fail to believe they are still able to be a success based on this level of incompetence.
1/5
TrustpilotSequence are terrible avoid avoid avoid
We have been without heating and hot water for a significant time now and sequence have shown zero ability to assist or rectify the situation. Sequence have repeatedly taken inordinate amount of time to book in work to property.Sequence / William h brown are a woefully inadequate company. Staff do not care and communication is poor. Read the many other similar reviews and avoid at all cost
5/5
TrustpilotMy experience with the corby branch of…
My experience with the corby branch of William H Brown was a good experience.
1/5
TrustpilotWilliam H Brown
William H Brown, the estate agents who make your move stress free .... really?? It’s been nothing but stress. We have been trying to liaise with this company in Suffolk for nearly 6 months in a supposed chain free purchase. They are not truthful and do not act on your instruction. Not worth their fee in my opinion and rude into bargain. It’s a miracle if they even return your calls!!!
1/5
TrustpilotOne star is one star too many
One star is one star too many. If you want your property to go live in an unorganised order without your approval, do not want any feedback from viewings, have your phone messages and emails ignored, receive no updates on progress and want your sales negotiator to be disrespectful then use these.
5/5
TrustpilotJamie was great when we were interested…
Jamie was great when we were interested in a property. Always kept us up to date and delivers great customer service.
1/5
TrustpilotIf i could give this company a 0 I…
If i could give this company a 0 I would. Terrible company who have stolen our deposit and refused to answer emails. Borderline criminal conduct going on there so stay well clear. The boiler failed twice during our last month at the house. They tried to charge us for that damage which was absolutely not our fault. Still considering whether to take to court.
1/5
TrustpilotWorst company to deal with don’t let…
Worst company to deal with don’t let them sell your house don’t let them deal with your house at all because they will not sell it for you but you have really bad customer service avoid the best you can because they will only waste your time and your money the worst communication and the worst customer service
1/5
TrustpilotNot good service at all
Not good service at all, not many viewings, we called a couple of times to remove the sign from our fence and they just ignored us… it was over 6 months ago! I don't recommend this agency.
1/5
TrustpilotNot professional at all
Not professional at all. Constant chasing up, never received confirmation offer was received and the outcome. Only verbaly over the phone (when rang myself).Never ring back when they say they will. Customer service is 0, not even 1.Branch Manager done nothing about raised concerns. 2 sentence reply with no actual answer. So be patient and investors dont be bothered.
5/5
GoogleOur experience with the Unthank Rd William H Brown - for the purchase of a house - has been excellent. A discussion with their mortgage adviser was very useful, and they have been very professional and helpful in the buying process. (I would note that this is in stark contrast to our experiences when dealing with the main branch for renting - they were absolutely dreadful and should be avoided.)
5/5
GoogleMichael is brilliant, very helpful.
1/5
TrustpilotAbsolutely rubbish,
Absolutely rubbish. Monday 11/04 I booked a view and the agency booked a viewing for Thursday 14/4 at 10 am. Thursday at 9:30 am when I was on my way to view the house I got a call from the agency saying that the views were yesterday and the house is gone now. What a joke, Ridiculous
1/5
Trustpilotvery rude arrogant staff
very rude arrogant staff who think they are better than their clients, manners cost nothing, DO NOT USE THIS COMPANY, read the trustpilot reviews before using this company, they simply are incapable of doing their job properly.
5/5
GoogleGeorgia has acted as my mortgage advisor for my first house purchase and I couldn't have wished for a better experience. Always clear, efficient, patient, thorough and knowledgeable, she has made the whole process incredibly stress free! I would absolutely recommend.
5/5
TrustpilotWilliam H Brown Gidea Park
William H Brown Gidea Park - Charlie Maynard signed us up and provided a brilliant service - a very caring and understanding young man - always answered and dealt with any queries or worries. Alex Pedro assisted when our solicitors wasn’t answering our calls or emails making a very easy sale difficult - also dealt very quickly when our first buyer pulled out.
1/5
TrustpilotHorrendous.
Disorganised, poorly managed and unsafe. It is always someone else fault. Never follow things through. Poor customer service both as a tenant and a landlord. Terrible rental experience with them while I had my dream house built. i had to go to the Tenancy Protection Scheme to ensure I got all my deposit back. No sign in procedure for keys which they “lost”. Just don’t even think about using them.
1/5
TrustpilotI recently had a valuation of my…
I recently had a valuation of my property which was changed by £50,000 when I advised whb that I felt it was not acceptable. As the valuer didn't even take into account that my chalet bungalow had an upstairs, I lost faith. I have been telephoned on 3 occasions since, inspite of the fact that I have asked them not to contact me again. 10/10 for perseverance!
1/5
TrustpilotThe sales agent was rude
The sales agent was rude, Condescending and used emojis in proffessional e mails. Then said i as the customer mis interpreted the e mail as though it was my fault. Shocking service
1/5
TrustpilotDid not care
Williamhbrown St Albans - Whilst the support staff are polite and competent, I got the strong impression that management did not care whether they sold my property or not. No feedback, no evidence of what they were actually doing to sell my property, late notification of cancellations and repeatedly sending agents to conduct viewings who had no idea about the area or property particulars.
5/5
GoogleReally impressed with the service at William H Brown, particularly with James, who went out of his was to try to find us the right place and was always super friendly and knowledgable. We ended up finding with William H Brown and are excited to be moving very soon. Thanks :)
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Tell us what you need and we'll put you in touch. William H Brown Unthank Road, Norwich hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Norwich.
