Strutt & Parker Norwich reviews

★★★★★ 1/5

Trustpilot

In competent sales staff

This salesman was either totally inexperienced, incompetent or did not want our property on their books. Strutt and Parker had valued our property for £250K less than 3 other estate agents. How could you trust this company. To add, the attitude of said salesperson left a lot to be desired. Further more we were approached by Strutt and Parker stating that they had buyers who had missed out on a sales and were waiting to buy our property like ours, which is clearly untrue as when questioned there were none.

Steven · 31 August 2024

★★★★★ 5/5

Trustpilot

Purchasing property in Ashford

We had an excellent experience with this agency, notably Mr. Aaron Turner, no delays in communication and timely response to our requests related to our purchase. Presentation of the property on the website was superb! It was much better than our agent did for selling our property. Highly professional job and satisfied customer! Thank you all guys.

Vincent · 9 July 2025

★★★★★ 5/5

Trustpilot

We instructed Gina from Strutt & Parker…

We instructed Gina from Strutt & Parker to sell our apartment. Within 2 weeks the property was sold. Gina then followed up weekly and kept us in the loop with all of the dealings. She was honest and transparent throughout. We highly recommend Gina Simpson to all sellers who want a seamless process from start to finish. Thank you Gina, Thank you Strutt & Parker Cem & Ebru

Cem · 28 July 2021

★★★★★ 5/5

Trustpilot

Excellent service at all times

Victoria Rose was the estate agent for the seller of the house we recently purchased. We were very impressed with her professionalism in managing the transaction, especially given the additional complications because of the pandemic. She kept us informed at all times as to the status of the sale. We very much appreciated how easy she was to communicate with We will definitely recommend her in the future.

Nigel · 12 May 2021

★★★★★ 5/5

Trustpilot

Successful Sale in Norwich

S&P Norwich advised us on sale price, marketed the house online and by brochure, organised viewings and negotiated an acceptable offer - all within a couple of weeks. Will Mullan kept us informed throughout and we were impressed by his and his colleagues' efficiency and diplomacy in dealing with prospective purchasers. We have no hesitation in commending the professionalism of the Norwich office residential team.

Consumer · 12 August 2021

★★★★★ 5/5

Google

I cannot believe how much the Norwich Strutt and Parker team have been so incredibly helpful and supportive in helping me to buy my new home. Will ensured all of my queries were resolved within 24 hours if not sooner, and after completion, the staff were still happy to continue assist in advising me on a number of details. Highly trustworthy and professional - I couldn't recommend the team highly enough!

Kate · 23 October 2022

★★★★★ 5/5

Trustpilot

Great service from S & P

Thank you so much to Sam and all the team at S&P with their help selling our house.In very challenging circumstances, with assorted restrictions in place throughout 2020, we were kept "in the loop" at all times and provided with very helpful feedback on viewings and the subsequent successful sale in December.Would have no hesitation in recommending S&P for their professional, yet personal, service. Thank you

Carole · 6 January 2021

★★★★★ 1/5

Trustpilot

As a tenant, I would never recommend doing business…

I would never recommend doing business with this company, Strutt & Parker, and its employees. They encourage property owners to evict tenants without any valid reason. There is no UK law that would protect you and your family from being treated as commodities. :-(

Natalie · 4 September 2023

★★★★★ 5/5

Trustpilot

We cannot thank Will and Clare Strutt…

We cannot thank Will and Clare Strutt & Parker Norwich enough for all the support, empathy and help in selling my mother’s property . They were fast, efficient and always there to help and advise from the very start to the end. They ensured a smooth sale with as little disruption to my mother as possible. Thank you once again for a very successful result.

MELANIE · 5 January 2021

★★★★★ 2/5

Trustpilot

Classic estate agent, do the bare minimum

Classic estate agent, do as little for you as possible. Referencing took over a month just to find simple things like landlord references even when we had given the details multiple times. Response time always very slow throughout and tried to charge us extra at the end of our tenancy (technical error was their excuse). Overall, they weren't bad but had very little to do with our rental & only ever wound me up when having to deal with them.

Sam · 10 March 2021

★★★★★ 1/5

Trustpilot

By far the worst experience I have ever…

By far the worst experience I have ever had.Ever since day one Meena from the fullham office has been extremely unhelpful, extremely slow with responding and not only that she gave me loads of drama by making me move in to a apartment were half of the things are broken.Now it has been about a month and I have complained so many times about all the things that have not been working and yet... they don’t give a damn. My dryer the kitchen fan the water pressure the fire place the light in the living room etc. There have been two electricians and plumber guys in my flat and neither of them fixed a damn thing but they did agree that they could have not let me move in to a place that’s half falling apart.I so regret my decision to rent from them.

Riquelle · 12 December 2020

★★★★★ 5/5

Trustpilot

Polished professionalism -exemplary knowledge of market

I have sold two properties with Strutt and Parker within last three years. Will Mullen at the Norwich Office managed both sales. The latter property was a large property comprising land, substantial extensive outbuildings as well a substantial country house and additional cottage. This was a complex sale and yet Will’s demonstrated exemplary levels of professionalism, a focused attention to detail, and demonstrated empathy given the sale was due to bereavement. He ensured we remained focused on and achieved the full market value. The sale offer was achieved within just over a month of presenting to market and despite challenges encountered his provided a consistent level of support and communications until completion. I would not hesitate to call upon Will or his Director Tom Goodley, who provided additional advise when required for future sales.

Integrity · 16 April 2024

★★★★★ 5/5

Trustpilot

The smiling voices of reason

Amy and Hamish at the Perth office were always available to help no matter how small a matter. Incredibly grateful to them for all advice and help given during a protracted sale. During a stressful time these were the people who kept us sane!

Norma · 26 August 2025

★★★★★ 5/5

Google

Tom and his team in Residential Agency are second to none. We asked them to help my parents with selling their house and from beginning to end the service was exceptional - this team sets a new standard for trust, transparency, customer experience, and value for money in the Estate Agency sector. Will definitely be back.PositiveResponsiveness, Quality, Professionalism, Value

Simon · 23 October 2021

★★★★★ 5/5

Trustpilot

We would like to mention a massive…

We would like to mention a massive shout to Gina who has helped us throughout the whole process. We cannot imagine the struggles we’ve could’ve gone through if Gina didn’t support us, she’s so lovely and been great help by making everything so easy in a very professional way. Thank you so much Gina!! 🙏👏👏

Dogucan · 12 May 2022

★★★★★ 5/5

Trustpilot

Strutt & Parker - great result

Edward Church and the team at Strutt and Parker went the extra mile to keep our house purchase on track. The team were super helpful and always responsive. The result - after just one house viewing and a few months of patience and persistence, we are living in a beautiful house in a great location.

Alison · 27 April 2022

★★★★★ 5/5

Trustpilot

Excellent service from Strutt & Parker...thank you! Petra and team!

I had the pleasure of dealing Petra and her team over the past year through my tenancy with Strutt & Parker. The team were incredibly professional, helpful and efficient. Petra went above and beyond to help me, and I would not hesitate to use Strutt & Parker again for a rental or house purchase, if the opportunity presented itself. Thank you! Kelly G.

Kelly · 21 October 2020

★★★★★ 5/5

Google

Fantastic service from start to finish. A tricky property, but we had every confidence in Will Mullan who is extremely good at his job and kept the sale together and Rebecca Butcher who was fantastic and knowledgeable with the viewings. 5* We can't fault them!

Lydia · 9 May 2024

★★★★★ 5/5

Google

We completed the purchase of our property earlier this year which was handled by Ian at Strutt & Parker, Norwich. The whole process was swift and professional helped by a really nice, friendly team of people. We would highly recommend them for their knowledge, speediness of response and ability to create good client relationships.

Kathy · 23 October 2023

★★★★★ 1/5

Trustpilot

Absolutely terrible so called rental…

Absolutely terrible so called rental agents! Viewed a property to rent was expecting a follow up call (never happened) when I inquired as to the status of the rental and how to proceed was then told ' sorry we are not taking anymore enquiries on the rental' And don't bother calling them as they never answer or return your calls! Thanks for wasting my time I definitely won't enquire about any property up with yourselves and will make sure friends etc don't neither.

Neil · 25 January 2024

★★★★★ 5/5

Trustpilot

Congratulations for such as remarkable professional and company!

I have been in contact with Mr Hayden and Strutt & Parker, as my family and I we have been looking for a property to rent since January 2021.Mr Hayden has been the most remarkable professional I have worked with, he has gone far and beyond my expectations, working extremely hard to find the perfect deal for us.

Pilar · 20 April 2021

★★★★★ 1/5

Trustpilot

S&P did no marketing for us

S&P did no marketing for us, and the team was defensive when we tried to make suggestions as to how to sell best (having had to handle several viewings ourselves at weekends- quite why estate agents don't work at the time when viewers are available remains a mystery to me!). I am sure they are fine selling conventional properties to wealthy buyers, but they didn't seem to have the audience for our mid-market character property. They didn't do anything to generate interest. It was not a happy or successful relationship, so we have moved on.

Monica · 14 January 2024

★★★★★ 5/5

Trustpilot

Wow!!!

Had a viewing of a property yesterday with Annabel. From the moment she opened the door to welcome us to 45 minutes later when she said goodbye we could not have been more impressed. She was utterly friendly, professional, knowledgeable, honest and truthful. Although this house is unlikely to be the home we buy due to location, although beautiful, we could not have asked for a better agent to show us around. I worked in the property industry for 20 years, owning my own agency for 15 of them and I would have loved this lady to have worked for me. She is a huge credit to Strutt & Parker and if I was selling a house I would use them just to have Annabel show prospective buyers. Thank you for your brilliant service and I hope you see this review. Gill Hopwood

Gill · 14 January 2024

★★★★★ 5/5

Trustpilot

Highly professional and perfect experience from start to finish

A very positive experience from start to finish. Amy McMenemy was always available to answer questions, and very responsive to emails and messages. I always felt that nothing was too much trouble. I had a very restricted viewing time for potential buyers and she did an amazing job of managing that, and follow up questions. She understood the unique nature of the property I was selling and made every effort to get the right buyer. I would highly recommend

Lina · 29 January 2024