Trusted Agent profile
★★★★★
481 reviews across 2 platforms
4 Upper King Street, Norwich, NR3 1HA, Norwich NR3 1HA
Strutt & Parker's Norwich office at 4 Upper King Street is rated 4.4 out of 5 across 481 reviews on two platforms, including 46 Google reviews rated 4.7. The 435 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
TrustpilotRecently completed on a house marketed…
Recently completed on a house marketed by Strutt & Parker, with the assistance of Victoria Rose.Victoria has gone above and beyond both pre-completion and post. Let’s just say we had a few teething problems following completion yet despite the fact that the role of Strutt & Parker (& more importantly Victoria’s) had been fulfilled, she was there day and night to assist.A massive thanks to Victoria. Strutt & Parker are lucky to have you.
5/5
GoogleWe recently purchased a property where Strutt & Parker were acting for the Seller. Will Mullan was excellent throughout the process and was in regular contact. He was able to provide answers to queries promptly and having a direct line of contact with the seller (via Will) meant any small queries could be dealt with quickly and efficiently rather than the inevitable delays with solicitors. Would definitely recommend.
Hi Owen, thanks very much for your review. We're glad Will was able to support you throughout the process. Best wishes, Strutt & Parker
5/5
TrustpilotAndrew Ligertwood from Strutt & Parker was incredible.
From the first time we met Andrew we felt confident he was the person to take our home to market. He understood us, how much a home we had built and lived in for 30 years was a bittersweet move, however the time was right to down size.
5/5
TrustpilotA Very Personable Execellent Agent
William Allison of the Summertown Office.I have had two viewings with Will this week and felt I needed to write a review. I have been buying and selling property for the last thirty years and Will is just the most perfect person to be an estate agent. He has just the right amount of presence and confidence but completely understands the need to also be silent and allow the prospective buyer time to think. All questions were answered succinctly and his calm persona makes him one of the best agents I have had a viewing with. He really is absolutely innately equipped for this vocation. Thank you so much! R. Wright
5/5
TrustpilotAaron Turner at Strutt and Parker - excellent sales agent and negotiator
We don’t normally write reviews, but in this case, my wife and I were so impressed and happy with the service provided by Strutt and Parker, and in particular by Aaron Turner, that I felt I should, in the true spirit of reviews, to offer help to those who are seeking insight into Strutt and Parker!
5/5
TrustpilotStrutt & Parker Review
We engaged Strutt & Parker to sell our country house property in May 2023. This turned out to be a very difficult period for property sales. We felt S & P gave us every support during this time, with regular communication, realistic appraisals and an enduring interest. We didn't feel that we went 'stale' and throughout the process S & P continued to promote our property and seek a buyer culminating in a successful sale. We are so very grateful for all that the team did to achieve this. We would definately recommend them.
5/5
GoogleExcellent estate agent Will and team did great job selling our property. Very fast from start to finish we got great buyer good price and excellent service everyone kept in touch whole . Thank-you Strutt and Parker.
Hi Marlene, thanks very much for your review. We're glad Will was able to support you throughout the process. Best wishes, Strutt & Parker
5/5
GoogleWe have just exchanged contracts on a house close to Norwich. Will Mullan was acting for another party rather than for us but he dealt with us in an extremely professional, courteous and helpful way. Cannot recommend Will and this firm too highly.
Hi Brian, thanks very much for your review. We're glad Will was able to support you throughout the process. Best wishes, Strutt & Parker
5/5
TrustpilotThank you to Amy McMenemy
On behalf of my Husband & I, we wanted to extend our gratitude to Amy McMenemy in the proactive experience she provided for us throughout our journey to sell our property. We emigrated and left the sale of our home in the hands of Amy. In a somewhat tumultuous market, to say we were apprehensive about finding a buyer in a timely manner would be an understatement. It was through Amy’s tenacity and dedication from chasing every lead, to revisiting previously interested parties that she secured us a good buyer. We found her communication style extremely easy to work with, especially given we are now on the other side of the world. We have used Strutts for the last two sales of our properties & Amy exemplifies the great reputation they’ve built up over many years. Thank you Amy. We would personally ask for you next time should we return to the UK property market in future.Mr & Mrs Wilson.
5/5
GoogleWill Mullan assisted me in selling our house in Norwich whilst being abroad. Thanks to Will at Strutt & Parker it was a great experience and stress free. I would highly recommend them.
Hi Jeannie, thank you so much for your feedback. We will certainly pass your comments on to Will. Best wishes, Strutt & Parker
5/5
GoogleHaving completed on our sale last Friday through Strutt & Parker we couldn’t recommend them highly enough. We found all of the team incredibly professional and supportive throughout the process. In particular Will who handled our sale and went above and beyond!
Hi Edward, thank you for your review! We are so glad you had a great experience with our Norwich team and we will make sure to pass your comments on to them. Best wishes, Strutt & Parker
5/5
Google5* Service. Will Mullan and his team at Strutts were without a shadow of a doubt awesome! Professional, friendly, honest, trust worthy kept us in the loop the whole time and most definitely would recommend. Thank you Will, thank you Strutt & Parker
5/5
GoogleHaving just completed on a house in Norfolk I’d happily recommend Strutt & Parker. A very professional and personal service. Thanks to Will and his colleagues for making what is always a stressful process as easy and smooth as possible.
Hi Tom, thank you for your review! We are so glad you had a great experience with our Norwich team and we will make sure to pass your comments on to them. Best wishes, Strutt & Parker
5/5
GoogleI can't thank the team enough for helping us find our dream home. From our first contact with Will to the initial viewing with Rebecca, the entire experience was delightful. Rebecca was easy-going and friendly, making the viewings a pleasure. Will kept everything on track, ensuring the deal went smoothly and crossed the finish line. Outstanding service!
5/5
TrustpilotS&P- A highly professional, efficient agency.
I am so glad I chose S&P to sell my large Georgian home. I have a long history of buying and selling houses so I almost expected the pitfalls and inefficiency that have become predictable from other agents. However, S&P's Consultant Gina Simpson made it a very short and pain-free process. I am sure behind the scenes she worked very hard, but for me her no fuss, no headache, and professional approach made it all go orderly and smoothly to its conclusion. Her negotiation skills on our behalf meant we ( she ) achieved almost the asking price in a home that is so unique it could easily have stuck around on the market if left to other agents' middle-of-the-road efforts.Gina is empathetic, full of great ideas and initiative for overcoming hurdles and is also very personable and pleasant to work with. I would not hesitate to recommend S&P to anyone at any level, but in particular for high-end properties.
5/5
GoogleWe just exchanged contracts on a property Strutt and Parker Norwich marketed. I would like to thank Will, Tom and Paula for their excellent service. Extremely professional in very detail, quick to respond and friendly. We can’t recommend them enough. Best regards M & L.
Hi Linzie, thanks very much for your review. We're glad our Norwich team were able to support you throughout the process. Best wishes, Strutt & Parker
5/5
TrustpilotTrying to sell in the recent economic…
Trying to sell in the recent economic climate was not easy. We were very happy with the service provided by Amy and Hamish who were always responsive and helpful, meeting as necessary to discuss next steps and how best to respond to a changing sales market. They realised how much the house meant to us over many years and made good links with our lawyer pending the sale.
5/5
TrustpilotSarah Cull’s decades of experience…
Sarah Cull’s decades of experience provided us with fantastic advice and a clear strategy to sell our house so we could purchase our dream house. Sarah handled our copious amounts of questions with grace and professionalism throughout.
5/5
TrustpilotThankful to the good services!!!
1. Quick responses to our enquiries.2. Prompt arrangements to let us view the interested rental apartment.3. The agent Kathy Billing is professional, very helpful, considerate & efficient in her services to give us clear info and guidance in the process of finishing the tenant agreement. Meanwhile, she has been making good & relevant communications between us & the landlord so as to settle our enquiries and concerns about the rental apartment.4. The company provides a team of polite, helpful & effective workmen & technicians to follow up our requests on the cleaning & repairing jobs of the rental apartment before and after our moving in. 5. On the whole, we appreciate so much the professional & good services of the agent & the company provided.
5/5
GoogleExchanged last week. Couldn't have been more helpful through a long and difficult process, not their fault! Will has been supportive throughout liasing with various people to get things through. Recommended.
Hi Richard, thank you so much for your feedback. We will certainly pass your comments on to Will. Best wishes, Strutt & Parker
5/5
GoogleHaving recently completed the sale of another property, we would highly recommend Strutt & Parker Norwich. Many thanks to Will Mullan in particular, who kept in regular contact throughout the process
Hi Beverley, great to hear that you had such a positive experience. We will make sure to pass your feedback on to Will. Kind regards, Strutt & Parker
5/5
TrustpilotKatie ( Lettings Team | Strutt & Parker, Gerrards Cross)
Context: Property let by Strutt & Parker, directly managed by landlord.After encountering several issues with the boiler and my landlord being out of the country, we opted to revert to Strutt & Parker for support and assistance.Katie from the Lettings Team, did not only go above and beyond her own remit to accommodate all issues in a highly timely manner, Katie also brought a lot of reassurance and a phenomenal delivery of empathy and kindness, when my emotions took the best of me.I commend and applaud Katie for her professionalism, efficiency and emotional intelligence.Endlessly, the performance of a team is only a true reflection of its leadership.Thank you Katie and Gerrards Cross Lettings Team.
5/5
GoogleWe couldn't have been more delighted with Will Mullan at Strutt and Parker. He handled what could have been quite a traumatic sale with positivity, enthusiasm and experience. Will advised us extremely well on pricing and marketing. He was backed up by an efficient adminstrative machine which meant that the experience for us as vendors was seamless and hassle-free. I can't thank S&P enough for their excellent service.
Hi Sarah, thanks very much for your review. We're glad Will was able to support you throughout the process. Best wishes, Strutt & Parker
1/5
TrustpilotSadly our experience hasn't been great…
Sadly our experience hasn't been great with Strutt & Parker.Here is some honest feedback about our experience!1. Promises and deadlines for marketing our property were undelivered2. The photo shoot was that bad we had to appoint our own photographer.3. Once a viewing was booked we'd spend hours preparing our property to look its best and after the viewing we'd receive zero feedback.This was on the selling side only.Ref the purchasingWe were in a chain whereas both properties were marketed by Strutt and Parker. The vendors of where we were purchasing decided they couldn't find anywhere suitable after we'd spent £2500 on legal fees. If this was not bad enough we were even more mortified when Strutt & Parker willingly re-marketed the property just a few months later for £50k more without even consulting us first.This will be costly to Strutt & Parker going forwards as we are property developers in the area, and they could have generated a lot more business from us, however we have gone with another agent who will be selling 5 properties for us in the first instance.
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Strutt & Parker's Norwich office has 481 reviews across two platforms: 46 on Google, 435 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Strutt & Parker Norwich is rated 4.4 out of 5 across all 481 reviews, and 4.7 out of 5 on Google from 46 reviews, checked 9 October 2026.
Strutt & Parker Norwich, 4 Upper King Street, Norwich, NR3 1HA, Norwich NR3 1HA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.