Trusted Agent profile · Norwich
★★★★★
1,890 reviews across 2 platforms
4 St Andrews Hill, Norwich, NR2 1AD, NR2 1AD
Part of Savills, see every office.
Savills's office in Norwich, at 4 St Andrews Hill, is rated 4.2 out of 5 across 1,890 reviews on two platforms, including 123 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Savills Norwich hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Norwich.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
GoogleCurrently purchasing our first home through Savills. We have received an amazing service so far from Hayley and Frances, who are overlooking the flagship new builds. Extremely prompt to respond to emails and to keep us updated. The process of purchasing our first home has been stress free and I couldn’t recommend these individuals and company enough.
1/5
TrustpilotUnfortunately Savills
Unfortunately. The phrase most often used by the "negotiator" who was nothing like a negotiator. Every email began with the word and every phone conversation ended with it. So unfortunately for Savills we decided on another property. A fitting end to a dismal relationship.
We are sorry to hear this and would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details directly to SDewey@savills.com so that we can address your concerns.
5/5
TrustpilotWe used Paige Ford to rent out our…
We used Paige Ford to rent out our property and she has been excellent, always available and prompt. Always provides timely updates and great advice whenever we need it.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact usRegards, Paige
5/5
TrustpilotWe found Savills to be professional
We found Savills to be professional, helpful and friendly.They were very efficient and willing to undertake tasks on our behalf.We have nothing but praise for their work.Krysia
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotGreat communication has been the key…
Great communication has been the key factor is selling this new home. Troy ensured everyone was certain of what needed to be done next and who needed to it. Thank you for all your hard work.
It has been a pleasure to act for you on this sale and we look forward to working with you in the future. Regards, Troy
1/5
TrustpilotDisappointing after 3 years
Disappointing after 3 years. Very little comms, unfounded claims(proven by disputes agency) and the exit was incredibly unprofessional. One or two pleasant responders but will never use again.
Than you for your review, and we would be keen to find out more of your experience. If you'd like, please email further details to socialmedia@savills.com
1/5
TrustpilotSavills is terrible
Tenant’s requests are ignored, repairs are not easily made, only high rent costs are paid and the level of professional cleaning they used is also very poor. Anyway, a huge disappointment and terrible !!
1/5
TrustpilotSavills commercial sector breaks every…
Savills commercial sector breaks every rule UK Law and RICS put on earth
Hi Terry, we would like to find out more with regards to your review, and would ask you to send further detail to socialmedia@savills.com so we can investigate.
5/5
TrustpilotBattersea Park Flat Hunt for First Time Buyer
Savills were brilliant throughout my 18 month flat hunt for my first property purchase. They're patient, professional, and live up to all expectations.Even for a first time buyer, they are a helpful house, not simply for £1m+ properties.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
1/5
TrustpilotTerrible experience
Terrible agency, the agents aren’t professionals at all. After 10years of renting places all over the UK, never had such a bad experience than this one with Savills, with whom I worked for the first time. Do NOT go through them.
Savills endeavours to give the best possible service so we would like to address any concerns you have. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can investigate.
5/5
TrustpilotSavills were entrusted to sell my…
Savills were entrusted to sell my house. They went about the whole process very professionally, courteously and with great application. They were knowledgeable and gave relevant advice as required.
Thank you for your kind words. We are delighted to have been able to help with the sale of your house. Regards,The Savills Team
5/5
TrustpilotGreat experience with Savills
Great experience with Savills and Michael Churchill especially, who found us the perfect house and was incredibly helpful all the way through the process. Five stars to Savills and to Mike. Thank you so much.
Hi David, itwas my pleasure. I really appreciate you taking the time to review, and wish you all the best for the future!Regards, Mike
1/5
TrustpilotThey NEVER replied to all the emails I…
They NEVER replied to all the emails I ever sent them.. they are really unprofessional
Hi Andrea, we are sorry to hear this and hope you can provide us with more information so we can ensure contact. Please email socialmedia@savills.com with further detail and we can resolve.
5/5
GoogleGreat team who helped make our purchase a smooth process. Polly was efficient and professional while being both friendly and approachable. Many thanks.
5/5
TrustpilotSavills are a fantastic company to work…
Savills are a fantastic company to work with and I have a fantastic relationship with their Associate, Anjanee Kotecha. She values her tenants and clients alike and is always willing to go above and beyond for them.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
GoogleMichaela is a great asset to the Norwich branch. Couldn't fault her approach or attitude.
5/5
TrustpilotThanks to Savills and Fiona Wither for managing our property
We've been working with Savills for the past three years to let out and manage an apartment rental. They've always been quick to respond and get maintenance issues sorted quickly and have prevented us from having any issue with the tenants. Really appreciate the help.
5/5
TrustpilotThat's really reliable service
I had a problem with floor heating and thanks to my property manager Monique Thanks to her all problem were sorted out
Thank you so much for your review, Taisiya, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Monique
5/5
TrustpilotRental search
We dealt mainly with Paige Ford, who was incredibly helpful with our rental search. Clear communications, responsive and friendly. Excellent service all the way through. Thank you
Thank you for your kind words, Ruth. It was my absolute pleasure!Regards,Paige
5/5
TrustpilotVery efficient service
Very efficient service from the vendor’s agent (Sophie Norris), responsive and helpful and good at coordinating and moving things along from offer stage to completion.
I really appreciate your kind review, and very happy to have helped.Regards,Sophie
5/5
GoogleBen was really helpful, professional and responsive during our home purchase. A truly personal service. Thank you!PositiveResponsiveness, Quality, Professionalism
2/5
TrustpilotAll for the landlord
Nothing too unexpected but I was in a 2-year contract where Savills was managing the flat and they always gave priority to the landlord.
We are sorry to hear about your experience. We take feedback extremely seriously; if you’d like to, please send further details to socialmedia@savills.com so we can investigate.
1/5
TrustpilotWe’ve never been treated so badly as…
We’ve never been treated so badly as tenants. And we have friends we know who have used savills in other areas and have had the same bad service. We are in the cotswolds managed by Victoria pouncey from savills.
We're sorry to hear this. We take all feedback seriously, so would like to investigate the comments raised in your review. Please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
1/5
TrustpilotAlways extremely slow at getting back…
Always extremely slow at getting back to customer needs. It has been 5 months dealing with them, and every time when they say 'come back to you shortly' it meant at least 1 month. Terrible services, irresponsive team, evasive.
Hi Adam, we're sorry to hear this. Savills endeavours to give the best possible service so we would like to investigate your comments further, please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
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Tell us what you need and we'll put you in touch. Savills Norwich hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Norwich.
