Every review we hold for the Norwich office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe whole experience was amazing 😍
I really needed to find a place during Covid 19 due to emergency situation for my sister and I and Savills helped me to find my new home specially Charlie he was amazing, the communications was prompt and relevant, always replied to our emails and calls . The staff in Savills are very helpful the whole process was so smooth, I’d recommend Savills to everyone
Sanisha · 25 November 2020
Agent replied · 23 October 2024
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
★★★★★ 5/5
TrustpilotProperty transaction
Our principal contact, was Kay whoconducted the sale process supported by Charlotte and Helen.All were exemplary,making a difficult journey so much easier. Thanks.Robin & Nicky
Semper · 27 October 2023
★★★★★ 5/5
TrustpilotWe couldn’t have purchased our home…
We couldn’t have purchased our home without George. Bit of a rollercoaster with this one, but he calmly guided us through.,Highly professional at all times. Thank you George!
Victoria · 7 August 2023
★★★★★ 5/5
TrustpilotSold the house!
Sold the house!! More importantly they have great service from efficient and courteous staff. Sales chaser Lucy stayed on top of the process and Tamar worked out of hours to help.
Roger · 22 May 2024
Agent replied · 23 October 2024
Thank you for your lovely review, Roger. It was a real pleasure being able to help you.
★★★★★ 5/5
TrustpilotCharlie was very helpful
Charlie was very helpful, prompt with replying to questions/requests, and personable. Thank you for the professional service
Kate · 18 September 2020
Agent replied · 23 October 2024
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotSavills we’re superb especially Ian and…
Savills we’re superb especially Ian and Clare Bingham.
Mr · 19 May 2022
Agent replied · 23 October 2024
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact usRegards, Clare and Ian
★★★★★ 5/5
TrustpilotExcellent service from start to finish
Michelle Weaver and her colleagues provided an excellent service, both in finding potential buyers and (especially) in ensuring that our sale progressed successfully. Michelle followed up with other estate agents and solicitors in the chain. Without her hard work we would probably not have exchanged contracts for several more weeks. Her cheerful and positive approach was always reassuring when things looked bleak. We would highly recommend Savills.
Mr · 19 December 2019
Agent replied · 23 October 2024
Hi David, Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we exceeded your expectations.
★★★★★ 5/5
TrustpilotTop property management services
We have rented two properties managed by Savills and have always received a first class service. Our current property manager, Terence Lane, is consistently responsive and regularly goes above and beyond to be accommodating. He recently helped us through our move into a new Savills-managed property and made the process as smooth as possible!
Kevin · 28 July 2022
Agent replied · 23 October 2024
We really appreciate your kind feedback, Kevin. We are very pleased we were able to help and wish you all the very best.Regards,Terry
★★★★★ 5/5
GoogleWe recieved an exceptional level of service from Savills Norwich when purchasing our property. Ben went over and above in facilitating correspondance and negotiations between solicitors, in fact, providing more help than the solicitor we had engaged to do the conveyancing. I would not hesitiate in recommending Savills as an agent.
Christine · 11 November 2019
★★★★★ 1/5
TrustpilotBad efficiency
Bad efficiency, worst customer service ever. Wanted to get an air conditioning issue fixed, still could not get it fixed in 1 year. Do not rent the flat if it is managed by Savills.
Andre · 4 March 2024
Agent replied · 23 October 2024
We're sorry to hear about your experience. Please know that this is not the level of service we strive to provide. We would like the opportunity to make things right. Please reach out to us directly via email at socialmedia@savills.com so we can discuss your experience further and work towards a resolution.
★★★★★ 5/5
TrustpilotVery pleased
Thought my offer/position would be immediately rejected but Lucy took it seriously and helped to make the purchase work. I appreciate that Savills are working primarily for the seller but they were genuinely helpful to us as purchasers. They were accommodating with multiple viewings, open with progress and professional throughout. We are very pleased with the process and would not hesitate to deal with Lucy again.
Nick · 11 March 2020
Agent replied · 23 October 2024
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
★★★★★ 5/5
TrustpilotSold my flats at auction
Sold my flats at auction, excellent service from start to finish from Jay Jhumat. The whole process made easy and professional throughout.
M · 4 October 2024
Agent replied · 23 October 2024
Thank you for your kind words and for taking the time to post a review, M. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
★★★★★ 1/5
TrustpilotI keep getting e-mail from this…
I keep getting e-mail from this compagny allthough i have never rented an appartment from them. I have noumerous times written that back to them, but they keep sending invoices. I have now written to my danish consumer counsil for their help with this. The next move is to write an english consumer counsil
Lb · 18 July 2022
Agent replied · 23 October 2024
We are sorry to hear this, and would like to resolve this. If you could email your details to socialmedia@savills.com we can investigate.
★★★★★ 5/5
TrustpilotExcellent and efficient service
Excellent and efficient service. Ryan kept me fully informed at all stages.
June · 24 August 2021
Agent replied · 23 October 2024
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotReally great experience
Really great experience. Charles and his team were very quick and prompt in all responses.
YPL · 1 December 2020
Agent replied · 23 October 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotI dealt with Jess exley who was…
I dealt with Jess exley who was extremely helpful and professional. Jess was available at all times to answer questions and support. This really made things a lot easier especially considering it’s covid times. Very happy with the service I was provided and highly recommend.
Will · 5 May 2021
★★★★★ 1/5
TrustpilotBlatant disregard for covid restrictions
I was a tenant in a house that Savills were selling. Multiple members of the household were quarantining after a trip abroad, which Savills were well aware of, but they still brought elderly and vulnerable prospective buyers around to view the property. Not only was this a blatant disregard of the government restrictions, but also of the safety of the prospective buyers.
Alex · 14 November 2020
Agent replied · 23 October 2024
Hi, we're sorry to hear this. Please can you email further information and your contact details to socialmedia@savills.com so we can investigate this? Thank you.
★★★★★ 5/5
TrustpilotPremium service from premium agents
Friendly & professional service from a great team of people who guided me through every step of selling my character cottage. Despite being a large firm I dealt with the same people who always answered the phone or replied to my emails. They're definitely not cheap but you pay for service.
Mr · 6 September 2022
Agent replied · 23 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotLauren Sullivan is an extremely…
Lauren Sullivan is an extremely efficient agent and is always responding and reacting swiftly to any request or questions that I might have as a landlord.
Anja · 4 July 2023
★★★★★ 5/5
TrustpilotFiona
Fiona, our Property Manager from Savills, was always most helpful if and when we needed her. Our overall experience with Savills has been excellent from beginning to end.
Audrey · 15 May 2024
Agent replied · 23 October 2024
We really appreciate your kind feedback, Audrey. We are very pleased we were able to help and wish you all the very best for the future.
★★★★★ 5/5
TrustpilotGoes the extra mile
I have both sold and rented out my apartments and the team couldn't have been any more helpful. Maria goes the extra mile to make the experience as trouble free as possible.John Paul and Alistair have given me the benefit of their extensive experience over the last 10 years and I hope it continues for many years to come! Thanks very much, great team!
Jan · 16 January 2020
Agent replied · 23 October 2024
Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. We are delighted your experience of Savills was such a positive one.
★★★★★ 5/5
TrustpilotVery good attention during our tenancy
We were tenants for almost two years and during our stay we got very nice attention from Savills. Property Managers Ritesh Goupal and Cato Ng answered quickly to any inquiry that we had regarding the apartment and our tenancy.If we had any issue on the flat or questions about the agreement, managers were able to find help and answer our questions as soon as possible.
Samuel · 25 January 2024
★★★★★ 1/5
TrustpilotAbsolute nightmare company
Absolute nightmare company. Provided false information in regards to how our application would be processed which led to us “failing”. Then tried to illegally withhold our holding deposit. Scammers.
Katie · 15 April 2024
Agent replied · 23 October 2024
Hi Katie, we are very sorry to hear of your experience and would like to find out more. Feedback is incredibly important to us in order to provide a service customers expect from us. Could you please email socialmedia@savills.com with additional detail so we can investigate.
★★★★★ 4/5
TrustpilotI have dealt with Savills for a good…
I have dealt with Savills for a good many years now, they have always managed to find good tenants for us. They are right up to date with the latest legislation, however, this inevitably generates a huge amount of necessary correspondence, which can be very time consuming. The end result always seems to justify all that is involved.
Mr · 6 July 2021
Agent replied · 23 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
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