Savills Norwich reviews

★★★★★ 1/5

Trustpilot

AWFUL ESTATE AGENCY, POOR SERVICE, BAD FOR TENANTS AND LANDLORDS.

Have rented from a number of different landlords, agency's, and reps over the years. This was by far the worst experience I have had. Savills were awful from start to finish, from the effort they actually put in to sell the property on the landlords behalf, to how to they dealt with requests or reports of issues throughout the tenancy or lastly how they have dealt with the ending of the tenancy. All of the staff members are rude and treat you with little respect. There have been lies and manipulation from them to ensure they can get the most out of every transaction. They have also been incredibly slow to return the deposit, 7 weeks and still no sign, when we have enquired about this we have been treated as if we are rude to ask where our money is. AWFUL ESTATE AGENCY, POOR SERVICE, BAD FOR TENANTS AND LANDLORDS.

Tristan · 21 October 2022

★★★★★ 5/5

Trustpilot

Helpful and professional

My experience with Savills was very positive and everything went well. I was in contact with Jess Exley, who was very helpful, supportive and answered all my questions. My case was a bit difficult, as I was about to move to the UK from abroad and was not familiar with the processes. She explained everything in detail and was responding to me quickly and in a professional manner. I felt that I can trust her and this made the moving out process smoother for me. I definitely recommend her!

Katie · 18 October 2022

★★★★★ 5/5

Trustpilot

Great support from Savills Stow

We have recently exchanged on a property through Savills, Stow and have had the most amazing support from Kay and the team. Responses have been thoughtful, practical and prompt at every stage. This has really helped take the stress out of moving - thanks so much!

Kate · 22 February 2024

★★★★★ 5/5

Trustpilot

Savills manage the property we rent and…

Savills manage the property we rent and wherever we have issues our property manager Tami is super quick and helpful in dealing with them. We recently had a leak that was impacting the flat below and Tami got someone sent out within 24 hours! Great service :)

Charlotte · 24 January 2024

★★★★★ 5/5

Trustpilot

Millie was great!

Millie was great - found us a beautiful home that matched our needs perfectly, then worked with the seller to get the price where we needed it to be. She was knowledgable about the area and very responsive whenever we had a question. Great job Millie!

Steve · 9 December 2019

★★★★★ 5/5

Trustpilot

Ellis

I have been an extremely lucky person to have had Ellis at the knutsford office helping me through a very stressful time with our purchase of 7 Millbank Close she has always and still is pleasant and very informative every time I have spoken to her.. moving house is very stressful and it certainly has for us as we have lived in our present house 50 years but Ellis always put my mind at rest as our sale had lots of delays. So thank you Ellis your a star. Ann vickers

Ann · 11 December 2018

★★★★★ 5/5

Trustpilot

Fantastic service!

We were wonderfully taken care of at Savills, our case got sorted quickly and it was given the urgency it needed when the time came. Katie and Rosie were both lovely people; very patient, professional and really sweet. Would recommend!

Izzie · 14 July 2021

★★★★★ 5/5

Google

We would like to thank Ben Rivett at the Norwich Savills branch. Ben was extremely helpful, always answered our calls and guided us through the barn buying procedure clearly, nothing was every problem, even answered at the weekend! It was a great pleasure to deal with Ben Rivett and to help us make our process so easy and helpful Ben was vey trustworthy and reliable all the time. I would highly recommend dealing with Ben at Savills in Norwich. Thanks so much. Tom and Tiff Youngs

Tiffany · 11 November 2018

★★★★★ 5/5

Google

We would like to express our thanks to Ben Rivett at the Norwich branch for his professionalism and courtesy whilst we were purchasing our property in North Norfolk. He was extremely helpful, always answered our calls and guided us through the house buying procedure. It was a pleasure to deal with him as it was for all the staff that we came into contact with. We would highly recommend Savills and Ben in particular to anyone thinking about buying or selling - a first class service. Thank you very much - Bill and Angela

Angela · 11 November 2018

★★★★★ 5/5

Google

I have nothing but praise for Ben Rivett of Savills. The advice, attention to detail, efficiency, price, and basic friendliness which he gave unstintingly made a tough decision - to sell the family home and another property - very, very much easier. The first decision - which agency to use - was helped by Ben’s confident assurance and sound judgement, reinforcing Savills wider reputation. At all stages, Ben was willing to help with numerous small tasks which were challenging as it was a remote sale. I would use Savills every time - and several friends and relations have been persuaded by my good experience of Savills to do the same.

Adam · 11 November 2018

★★★★★ 5/5

Trustpilot

Thank you Faith for all your hard work…

Thank you Faith for all your hard work in helping to secure new tenants for my property. You have been so helpful throughout the process and I really appreciate all your guidance and support. Many thanks!

Helen · 1 March 2022

★★★★★ 5/5

Trustpilot

Savills Norwich Office - top marks…

We had the pleasure of buying a very unique property through Savills(Norwich office).From start to finish we found overall experience very pleasing, given how stressful house purchases can be. Natalie Howlett-Clarke in particular, we found to be extremely professional, diligent/courteous and all round proactive in making sure our purchase kept momentum. Would thoroughly recommend this office!

Scott · 4 June 2024

★★★★★ 5/5

Trustpilot

Savills' customers satisfied

Savills have been very supportive in managing the sale of our property, and particularly in keeping the chain of sales in place with all of us moving forward. Their marketing advice was first-rate and promotional literature was produced rapidly and to an excellent standard. They arranged and supported an ambitious programme of viewings which resulted quickly in a successful sale. In the ensuing pre-contract period we have valued highly their continued expert advice. They have provided a comprehensive service which we would recommend highly.

Mark · 25 August 2022

★★★★★ 4/5

Google

The service from Savills Norwich was excellent. The valuation and subsequent sale price was as assessed by Ben. All staff were friendly ,helpful and efficient.David who showed people around our property was very professional. Natalie Howlett -Clarke was outstanding, her negotiating skills were impressive, she updated us on all developments in a pleasant and very competent way and was very supportive throughout.PositiveProfessionalism

Lily · 10 November 2022

★★★★★ 5/5

Trustpilot

Rosanna was incredibly helpful and an…

Rosanna was incredibly helpful and an absolute pleasure to speak with. She helped us secure our dream home within 24hrs and was really in our corner. I could not recommend her and the Savills team more.

Emily · 16 February 2022

★★★★★ 1/5

Trustpilot

TRASH AGENCY

I highly do not recommend taking this agency for your rental, because:1/ Some of their workers are VERY EXTREMELY RUDE and take their sweetest time to reply to mails.2/ They will give you the STUPIDEST excuses that they cannot reach the landlords.3/ They will keep you without a precise response.4/ They will not allow you to break your contract.

Ashley · 4 April 2024

★★★★★ 5/5

Trustpilot

Dedicated Property Management

Property management can be a thankless task but Olivia Hill is so good, you have to thank her! Thank you for the dedicated management of the apartment I live in. It's greatly appreciated

Matt · 6 July 2022

★★★★★ 5/5

Trustpilot

Rented a house through Savills

Rented a house through Savills. Great experience, everything went through quickly and smoothly. Thank you to Olivia Thomas and the rest of the lettings team.Sasha

Sasha · 24 April 2023

★★★★★ 1/5

Trustpilot

Zero stars from me.

I can’t give zero stars unfortunately. Savills valued our house at £450000 but three other agents valued at £600000!!. They said they’d provide a report but we heard nothing. Ours is a 4 bed house and they’d just sold a 2 bed house nearby for £425000. Appalling service.

Renny · 10 May 2018

★★★★★ 5/5

Trustpilot

Moving Home

In a market where Rental Properties attract a lot of interest, Savills were very helpful in helping us secure a property straight away with the minimum of fuss. Monika made the whole process very simple.

Craig · 23 March 2022

★★★★★ 5/5

Trustpilot

Fantastic firm

Fantastic firm . I’ve been letting apartments through them for a few years now and I have found Robert Lerner excellent to deal with. He always finds me superb tenants and achieves the appropriate rent. Well done to Robert and the team .

Ian · 27 March 2024

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company. We had an agent come to value our house. She seemed competent and appeared to be very interested in marketing the property. After an hour of talking through the details she said she’d arrange for photos to be taken and a contract to be sent out. Over a month later she still hasn’t been in contact and we have gone with a different agent. We expected more from a company with such a good reputation. Unfortunately, Savills also seem to think it's my responsibility to contact them regarding this matter. If they were really interested in good customer service, they would check their records for SW Devon and contact me directly. As they have not done this, I can only assume that it is a regular occurrence and they therefore can not trace us in amongst all the other potential clients they have let down.

Mary · 1 August 2022

★★★★★ 5/5

Trustpilot

Sue at Savills

Sue, Graeme and the team at Savills were absolutely brilliant. Not only did they help us find our lovely new home, they were always happy to help with any request and quick to respond. Thank you!

Lucinda · 11 January 2022

★★★★★ 5/5

Trustpilot

Excellent service

Paige is very professional with excellent communicational skills and took notice of our instructions and produced the best offers. She is very easy to deal with and I always impressed with her positive approaches.

WS · 20 April 2022