Brown and Co Online Auctions reviews

★★★★★ 1/5

Google

I phoned Brown & co today in Norwich regarding a property to ask whether or not it was still for sale. I was not met with a friendly voice appreciating my interest in the property but was just told the owner was considering the best offer of sealed bids. I was then put through to another lady who greeted me with an abrupt tone of voice, I asked if she could take my name as I am looking for a similar property, she took my name and said I will let you know if something similar becomes available. Firstly she didn't give me time to finish telling her my full number and it seemed quite apparent she did not value me as a potential customer and made no enquiries about the area I'm looking to move to. It seems Brown & co have their favoured clientele and I'm certainly not one of them. I am in business myself and I value my customers it's a shame Brown & co doesn't do the same. DM Norfolk

D.F · 16 October 2025

★★★★★ 5/5

Google

Seamless communication throughout the process. I'd like to especially thank Theo who worked diligently throughout the process to keep me informed and answer any questions I had. I got responses almost instantly and I am so grateful for the patience and kindness he showed throughout the process, as it was a first time purchase. Everything went smoothly and the purchase was complete in a matter of weeks due to brown & co's help.

Sonia · 9 April 2025

★★★★★ 5/5

Google

I have recently moved into my new rental apartment, and Brown and Co’s representatives have been brilliant. From arranging a viewing in a property tailored according to my requirements to assisting me with the whole moving-in process, nothing but professionalism shown throughout my experience. Particularly Lesley that has pragmatically exceeded all my expectations, and continues to look after both the flat as well as myself! Probably the best agency that I have come across since I moved in the U.K. six years ago. Thank you for all your help!

Evangelos · 18 June 2022

★★★★★ 5/5

Google

Elisha was very helpful and approachable. She promptly got answers to all the questions I raised and was a pleasure to deal with.

Edward · 10 April 2026

★★★★★ 5/5

Google

Brown & Co team were awesome, Always there when they were needed, never hesitated to help with any difficult or hard challenges that came there way. Mason and team did exactly what they promised, so professional and I would indorse Brown & …

Gary · 16 April 2024

★★★★★ 1/5

Google

Not very good.... Enquired about a rental property which was advertised the same day. Was told it was too early for a viewing, and that I would be contacted shortly after to arrange a viewing, for a specific time and date. All my details were taken etc... Waited 5 days, so I called them back, only to be told it had been let a few days ago. Thanks for making me hold out without even as much as a fone call or an email..... Seems impossible these days....so another let down of a letting company. Looks like people mean nothing, and money means everything as usual.

Ricky · 30 May 2024

★★★★★ 1/5

Google

Not very good.... Enquired about a rental property which was advertised the same day. Was told it was too early for a viewing, and that I would be contacted shortly after to arrange a viewing, for a specific time and date. All my details were taken etc... Waited 5 days, so I called them back, only to be told it had been let a few days ago. Thanks for making me hold out without even as much as a fone call or an email..... Seems impossible these days....so another let down of a letting company. Looks like people mean nothing, and money means everything as usual.

Mr · 18 May 2024

★★★★★ 5/5

Google

We just bought an auction property from Brown & Co and couldn’t be happier with the service provided from the auction team! We’d specifically like to name and thank Trevor for his constant help throughout the purchase, nothing was ever too …

Nicky · 16 April 2023

★★★★★ 1/5

Google

While in the process of purchasing a property through Brown and Co, I encountered issues regarding the legality of the build on the land. As a result, I made the difficult decision to withdraw from the process. However, I was disappointed by the way Brown and Co handled the situation. Despite their own terms, they refused to sell my property and terminated the contract. I found their actions to be unprofessional and childish.

Derek · 26 March 2024

★★★★★ 5/5

Google

We dealt with Mason Burrell, who we found very professional and helped us through a very stressful purchase. He couldn't do enough for us, even with regards an issue we were having with our property that we were selling. He was able to navigate the chain, talking to solicitors and other agents in the chain, and find out where the issues were and what state things were in - far better than our estate agent that was handling the sale. He has been attentive and spent a lot of time post purchase on the property he sold us to try and sort out issues. We rate Mason highly, The best agent we have dealt withPositiveResponsiveness, Quality, Professionalism

Martin · 18 June 2021

★★★★★ 5/5

Facebook

I was very impressed with the professionalism, approachability and responsiveness of the team at Brown & Co. I dealt with Ben and Jack and they were great. The house sale was swift, simple and I never felt undue stress or pressure. Really good company to work with.

Sarah · 16 February 2021

★★★★★ 5/5

Google

I was given a recommendation from my solicitor to use Brown and Co to sell my house as due to ill health I had moved to Lancashire to be with family. My niece did all the phone calls and dealt with Martin and Theo from the Norwich office and true to their word they sold my house for a fabulous price. The quality of information given to us was first rate, the process was smooth, professional and problem free and on a timescale that astounded me. I am blessed to have had such a good team selling my house and making it a hassle free transaction, everything was done when they said it would and the money was in my bank on time and all the worry taken out of selling. Thank you so much from a very happy 81 year old who can now enjoy life in the north thanks to Brown and Co.

MARIE · 18 June 2020

★★★★★ 5/5

Facebook

Just completed on a property in Watlington Norfolk with the help of Alicia Kingstone from the King's Lynn office. She was incredibly helpful, polite & professional. Always quick to reply to calls & emails with any information I needed. Made the whole process quick and hassle free! Many thanks Alicia.

Carl · 6 January 2024

★★★★★ 5/5

Google

I needed a large character farmhouse to rent in the middle of nowhere and after being let down by a number of other Agencies I found Lesley at Brown & Co. I couldn’t have wished for a better person. I found her very proactive and approachable, nothing was a problem. She understood my requirements and was tenacious too. If you want the best, forget the rest - go with Lesley at Brown & Co.

David · 18 June 2023

★★★★★ 5/5

Google

Brown and Co were the agents acting for the developer who we bought our house from. We dealt with Mason and Theo who were great to deal with throughout. It was quite a long winded process (due to poor solicitors down the chain) but B&Co were excellent at being the sounding board between us and the sellers keeping us updated and informed about the process and helping to get it completed.PositiveResponsiveness, Quality

Kristian · 26 October 2021

★★★★★ 1/5

Google

Yet another agent that doesn't return phone calls, when I chased i'm met with an abrupt attitude and overall disregard for my purchase offer, if I had a property for sale with this agent I would be concerned that they are not getting the best price for it due to the lack of service, sometime an apology for not returning calls is simply not good enough.

Ashlee · 27 April 2025

★★★★★ 5/5

Google

It is said that house moving is a stressful experience but, in our case, David Hinton and Theo de Soissons removed most of it in spite of negotiations being conducted close to the September stamp duty deadline. We chose Brown & Co because of an impressive, measured presentation from David Hinton, who was also on hand on several occasions further along the road with sound advice. Principally, however, we were superbly looked after by Theo, whose approachability and calmness under persistent questioning from particularly anxious and demanding buyers was impressive. He was prepared to be in touch during weekends when he wasn’t on duty. Difficult to beat that for customer service.

Graeme · 18 June 2022

★★★★★ 4/5

Google

Thanks to the pandemic, the last year has produced some difficult working conditions, but this did not diminish the professional service and quick responses from the whole team at Brown&Co. Special mention to Mason Burrell , who led the sale of our 6 plots and gave me all the support I needed, when required. Brown& Co will be my first port of call for any similar project.PositiveResponsiveness, Professionalism

Graham · 26 October 2021

★★★★★ 5/5

Facebook

5* Awsome service throughout the conveyancing period, they managed the sale from start to finish, chasing solicitors from start to finish, very impressed with the service provided. fees charged we're very fair and reasonable. thanks to everyone at Brown & Co for there support and service 🙌 especially Ben Carter who I rung twice weekly for updates, sorry about that 😐😬. see you and the team on the next one

Ben · 17 March 2021

★★★★★ 5/5

Google

We have moved into our new rented home. A massive thank you to Tiffanie, who was the most wonderful blend of professional and approachable! During the whole process, we had felt continuesly supported and heard by her. …

Asim · 16 April 2024

★★★★★ 5/5

Google

I would be happy to recommend Brown&co to anyone considering buying or selling a house.The team were extremely effecient and kept us informed throughout.We sold 2 houses within the week. A big thankyou to David,Theo and the team.

Maggie · 26 March 2024

★★★★★ 5/5

Google

Peter Horton and his team have provided an exemplary service. From the very start of engaging Brown and Co to sell our mothers house we have had first class service. …

Judith · 16 April 2024

★★★★★ 5/5

Google

We were moving from Kent to Norfolk and purchased a property through Brown & Co. Their agent, Mason, dealt with our purchase in a very professional and efficient way. He responded quickly to all our enquiries and kept us informed every step of the way. We would highly recommend the Company and especially Mason.PositiveResponsiveness, Professionalism

Suzanne · 26 October 2021

★★★★★ 5/5

Facebook

Very professional service, Jack was always contactable and sorted any issues we had straightaway. I would totally recommend them and will definitely use them again.

Vicky · 22 April 2021