Vincent James Estate Agents reviews

★★★★★ 5/5

Google

Paula has been outstanding. Her customer service had been top tier from our very 1st meeting, friendly, knowledgable and professional. Told us what she was going to do. And she did it. After having a (very) bad experience with our previous letting agency we were cautious, to say the least. But Paula reassured us and has exceeded expectations. We are so pleased we chose to let our proper with Paula at Vincent James. And would recommend her to anyone. Thank you x

Lindsay · 16 March 2026

★★★★★ 5/5

Google

From the moment we enquired about the house , to being offered to view the property, going through checks etc to getting the house , Paula had been amazing from the start , we can’t thank Paula and Vincent James enough for all they have done for us , thank you very much , we would highly recommend Vincent James to anyone buying or renting property . We are both delighted with the house so thank you very much Paula for all your continued work and support . Many thanks from Natalie and martyn .

Martyn · 26 March 2026

★★★★★ 5/5

Google

After 17 years, moving house seemed like a daunting task and we knew our home was going to be tricky to value. Alex was honest in his appraisal, did some additional research and sort advice from boss James, who also visited our property. The enthusiasm both Alex and James showed about our home assured us that our sale was in good hands. Thanks to their excellent marketing and realistic valuation we received 4 full asking price offers from the first 5 viewings. The process of sealed bids felt fair for all parties, it was important to us that buyers weren’t pushed into a bidding war and it was clear this wasn’t something Vincent James would engage in either. Lilian was exceptional showing viewers around our house and the communication we experienced from Izzy and Alex was faultless throughout. We felt supported from start to finish and beyond, always feeling as though we were a team working to a common goal with our buyers. I can honestly say I was expecting selling our house would be far more stressful than it was and that can only be attributed to the hardworking team at Vincent James.

Sarah · 19 January 2025

★★★★★ 5/5

Google

Paula was very helpful from the moment I enquired about our property. Her customer service was brilliant and she made the transition very smooth- thank you Paula and Harry 😊 …

Jade · 9 April 2026

★★★★★ 5/5

Google

Fantastic service from start to finish, my property was marketed brilliantly, Paula and the team have been professional and knowledgeable through the whole process, happy to have them managing my property.

Craig · 16 March 2026

★★★★★ 5/5

Google

We have experienced excellent service from both the Vincent James Sales and Lettings teams. Recently we have let our property and Paula and team were highly efficient throughout the process.

Sharon · 16 March 2026

★★★★★ 5/5

Google

The Team at Vincent James were super professional, they sold my property quickly and kept the communication really clear and open at all times, for me the whole process was stress free and efficient. Alex and Izzy were fab no ask was too small, so I didn’t hesitate to recommend VJ when my mother wanted to sell. And yes they sold mum’s property also. Thanks guys, I’ll use Vincent James again for sure.

Terry · 20 November 2024

★★★★★ 5/5

Google

The best experience from start to finish selling our house with Vincent James. The communication was amazing whenever we needed them they were there. We honestly could not recommend the team enough thank you especially Izzy and Alex for every single piece of advice, help, support and a chat whenever it was needed. Selling our house was so so easy!

Luke · 13 March 2025

★★★★★ 5/5

Google

Me and my partner have just completed on our new home and we love it! Our process wasn’t an easy one however the support from Alex, Izzy and the VJ team was amazing! Not only do they know there stuff they are genuinely nice people! Special mention to Alex you have been honestly FAB! thank you again. Daisy and Ed

Daisy- · 1 March 2025

★★★★★ 5/5

Google

Paula was very helpful from start to finish, I was regularly updated and Paula went above and beyond to ensure I was moved in before Xmas.

Kim · 16 January 2026

★★★★★ 5/5

Google

Vincent James valued our property for sale and we really liked the company approach. Therefore from the three companies we invited to value the property we decided to use them. We were not disappointed. The process was seamless and went like clockwork. Photographs were excellent and showed the house to its full potential. Once live we quickly had a number of viewers lined up. However, following first viewing we had a firm offer within half an hour. We were delighted. The whole team at the company are so professional, supportive and most importantly, have a great sense of humour too! Would highly recommend. Many thanks to a great team 👍

Janine · 17 September 2023

★★★★★ 5/5

Google

Paula is very loving and nice person she is talking very nicely and very supportive

Sobia · 16 February 2026

★★★★★ 2/5

Google

We decided to use Vincent James because of all the good reviews they had, we didn't bother to look at any other agencies because they are very local. Unfortunately, after 3 months they failed to sell our house and we also felt the whole process with them were very stressful and minimal. The reasons in short are as follows:- 1. There was minimal advice, in regards to presenting our house. 2. Small things we found quite unprofessional, such as leaving lights on after viewings, late for nearly every viewing appointment, also doesn't let us know when viewing is finished. (We have a young baby) 3. Their attitude as a growing business was upsetting. They were very friendly to start with, but when i questioned why we haven't got any offers after around two and half months, they pointed out things that were all our mistakes, didn't mention anything they could have done better. They said 'BEING HONEST, YOUR HOUSE IS VERY POORLY PRESENTED'. When i expressed my feelings that i didn't feel the service we received was to standard, first thing they said was 'WELL, YOU ARE NOT BOND WITH US, 28 DAYS NOTICE THEN YOU CAN LEAVE US.' Second thing they said was 'WOW, I AM REALLY SURPRISED, ALL WE GOT IS GOOD REVIEWS, YOU ARE THE FIRST ONE SAID THIS!' Then followed with all the things we done wrong and with a very defensive attitude. After speaking with both James and Vincent and got the same attitude and response, we felt very stressed, felt like it was all our fault, but we thought if you noticed all these problems why didn't you tell us in the beginning? Shouldn't this be part of the estate agents job to advise us on how to present our house and sell my house? Then they said ' YOU SHOULD KNOW HOW TO PRESENT YOUR HOUSE, SOME PEOPLE WILL FIND IT OFFENSIVE IF WE SAY YOUR HOUSE NEEDS THINGS MOVING/CHANGING' But we want you to SELL OUR HOUSE , not be our friend? You can tell me in a polite way? In the end, we have given our notice. We want to say, they probably done 60% of what all estate agent will done, there isn't any big mistake they done, just very minimal effort. All we wanted was talk about what can we could do better together so we can sell our house quickly. With all the small things added together and the bad attitude we got, we decided to write this honest review, hoping people are aware, also wish this can ring a bell for them and they can eventually see it as a good experience to improve. A good business should be able to take criticism, when facing complaints and willing to accept imperfections and review themselves to improve.

DubDOR · 14 June 2023

★★★★★ 5/5

Google

We used Vincent James for our first time house purchase. Have to say the service was amazing and Alex Dunn was the best estate agent I have ever spoken to hands down. He not only guided us through every step of the process, but he kept us informed at all points too. Not a typical corpo estate agents, would highly recommend.

Freddi · 14 February 2024

★★★★★ 5/5

Google

We have recently bought our new home with Vincent James and we honestly cannot sing their praises enough. James, Vincent and Louise were always there to efficiently answer any query we had and it honestly felt like they were with us every step of the way. Every time we called, they were so friendly and knew us by name. Such a personal and friendly service. Thank you so much again for everything you did for us in chasing a very challenging move!! We will be recommending you to anyone and everyone in the area!

Lydia · 14 June 2022

★★★★★ 5/5

Google

Great experience with Vincent James. We received an offer on our house within a few weeks and everyone was really helpful from start to finish. Big shout out to Alex in particular, really knowledgable and friendly with great communication throughout. Thanks again guys!

Montri · 20 November 2024

★★★★★ 5/5

Google

Just completed on the sale of our property after a very stressful 6 months. We can't thank Kathy and Alex enough for their professional and friendly support and optimism over this time. Without them the whole process would have been even more stressful. Many thanks to you both and the rest of the team. Much appreciated.

Sandra · 14 April 2024

★★★★★ 5/5

Google

Our 2nd flat needed to be rented out. Again, Paula at Vincent James was easy to deal with and very helpful. She has made the whole experience so simple and stress free. Cannot thank her enough.

Angela · 2 April 2026

★★★★★ 5/5

Google

It felt like we had the most stressful house move ever, but Vincent James were wonderful. Nothing was too much trouble and we cannot speak more highly of them. We dealt with Louise and Cathy and at times of stress (often) they were there to help and reassure. Would highly recommend the team. Thank you all.

Cath · 18 August 2023

★★★★★ 5/5

Google

My overall experience with Vincent James was excellent, Paula who was dealing with my case was extremely helpful and communication was great throughout the whole process!

Olivia · 14 April 2026

★★★★★ 5/5

Google

Great experience from start to finish. Highly professional. Got us into the property to view very quickly. Seamless process once agreed and walked us through. Highly recommend.

Vicky · 16 March 2026

★★★★★ 5/5

Google

Such an amazing team from start to finish! Really helped us with selling our house and were always happy to help us. Special mention to Louise who put up with my constant messages! Highly recommend.

Millie · 17 October 2023

★★★★★ 5/5

Google

Beautiful newly renovated very clean and quiet..My sincere gratitude to Paula the letting agent,so professional, friendly and made my move in so easy.

Thato · 16 January 2026

★★★★★ 5/5

Google

The team was brilliant in selling our property which from start to finish took only 2 months, the team was very professional, helpful and polite. I would also say that we felt they went above and beyond to assist us in everyway. 100% recomondation from us. Thanks Guys :)

Karen · 14 June 2022