Trusted Agent profile · Northwich
★★★★★
1,046 reviews across 2 platforms
Winnington Avenue, Northwich, CW8 4FT
Anwyl Homes's office in Northwich, at Winnington Avenue, is rated 4.6 out of 5 across 1,046 reviews on two platforms, including 17 Google reviews rated 4.2.
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Every review we hold for the Northwich office, from every platform, shown as written. First names only.
5/5
TrustpilotGlad it was Lee again .
Lee came out to do some more snagging and I wish everyone at Anwyl had this level of care and respect for the client. This 5 star review relates purely to Lee and the great job he does , it in no way applies to the customer after sales journey which so far has impacted negatively on our feeling settled and happy in our new home.
5/5
TrustpilotMILL GREEN Warton.
I have been dealing with Lorraine at the Mill Green, Warton, Lancs site, about a prospective purchase of a new build there. At all times.Lorraine has been friendly, professional & knowledgeable. Even tho I cannot proceed with the purchase, she has continued to be caring & understanding. I hope Anwyl know what a gem they are employing.
Hi Susan, thank you for your lovely review about Lorraine. All our team work really hard on behalf of our customers so I know Lorraine will really appreciate you taking the time to leave this review. Thank you.
5/5
TrustpilotA smooth process
The entire process from viewing the show homes right the way through to completion was very smooth, and we were kept updated for the entire duration. We had a little issue when choosing our extras which resulted in an additional fee needing to being paid, but this was in part waived by Anwyl and did not pose any issues whatsoever on the process. Our property is very well built and only had minor issues upon completion (stiff locks / small paint touch-ups etc.) and all were dealt with promptly.The process was very smooth, and I am very happy that Sam and Steph (Priory Gardens) were on-hand to support throughout.
Hi Adam, thank you for taking the time to leave this review about your experience at our Priory Gardens development. We have passed your feedback on to the team and know how much they appreciated it, thank you.
5/5
TrustpilotGreat job!
Josh and Lee did a great job sorting out the door. They were really thorough and left things immaculately clean.Both were polite and professional and were clearly conscientious in their work.
Thanks Nicola!
5/5
TrustpilotFantastic service
They go above and beyond to meet your requirements. The service we have received has been fantastic! From the sales team to the various trades men who work tirelessly to create beautiful homes. Thank you Isaac for the outstanding service!
Hi Corinne, thank you for this lovely feedback about our Victoria Mills development. It is much appreciated.
5/5
TrustpilotA pleasure to deal with !!
From the initial sales visit with Gyllian to completion and beyond with Isaac the site manager, the process of purchasing a property on Victoria Mills in Holmes Chapel has been a communicative and collaborative one. Isaac is a perfectionist and very efficient at getting any issues sorted. A pleasure to deal with !!
1/5
TrustpilotA year after moving in we still have snags
A year after moving in we still have a lot of snags - missing hinges, door frames that have been painted over dust which look horrendous, flooring levels that don’t meet NHBC standards, and grout missing in our tiles, amongst other thingsCustomer care takes ages to respond and when they do they ignore parts of the email and only respond to certain issues. A year ago our grout gaps were looked at by a contractor who said they couldn’t be filled as 9 tiles were not level and needed replacing and one of the tiles was chipped. He took lots of pictures and did a report which he said would be sent to anwyl. Conveniently the report has never materialised, the grout is still not filled and anwyl offered to fill the grout in a non-matching colour but have not replaced the tiles. We also had to wait a year for a knocking noise when we took a shower to be resolved. We are now left with 2 huge plastered over holes in our wall, with a 3 month wait to repair this - why do we need to wait this long for this to be sanded down and painted? Finally, when we moved in our drive way was not done (why the house was handed over when not done I have no idea) they finally came to do this after a few months and installed rusted drains. Today we received an email stating they they wouldn’t replace the rusted drains as it doesn’t affect structural integrity - why were then even installed rusted in the first place?! Please can customer care respond and address items much quicker and respond to all issues addressed and not just the ones they feel like addressing.
Hi Anna, we were really sorry to read your review, whilst we always try to apply the final surface of tarmac to driveways before the date of legal completion, sometimes due to the availability of the contractor, or the materials or the weather this isn't always possible. Unfortunately, items that are exposed to the elements will rust over time. We have investigated your concerns and can't find any evidence of issues you have raised that have not been responded to, if there is any further help you need, please don't hesitate to get in touch with Customer Services who will reply within 5 working days and be happy to help.
5/5
TrustpilotExcellent services
Excellent experience with Anwyl Homes , from showroom viewing, buying to aftersale. I'd like to thank the Anwyl team, especially Helen, Will and Issac, they are very professional and have been very helpful throughout the whole buying process, snags were sorted quickly. I am happy with my new home.
Hi May, thank you for your review about Anwyl Homes but in particular, our team at our Fairways development. We have passed your feedback to them and we know how much they will appreciate it, thank you!
5/5
TrustpilotExperts At Work
Paul Higham and Chris are a real credit to the company. They arrived prompt and were very friendly and polite. The work they carried out today was completed to a very high standard and explained thoroughly to myself and my fiancée on what it was they’d done and what it was they couldn’t finish on todays visit.Couldn’t have asked for a better duo to come and tackle the jobs they did, very good experience.Thanks guys!
Hi James, Chris and Paul were made up with this review! Thank you.
5/5
TrustpilotTHANK YOU ANWYL
I cannot fault Anwyl for their customer service. Sophie has been amazing from start to finish striving to book the technicians in to complete jobs on my new build that I identified after I had moved in.
5/5
TrustpilotThe Fairways
I recently bought a home from The Fairways, Anywl. From starting point to end it was an amazing experience for me. Special thanks to Sarah, Helen, Lauren and Gaz. Gaz was amazing to solve our minor issues within a minute..
Hi Erdem, thanks for your review of our team at our Fairways development, it is appreciated.
1/5
TrustpilotDo not buy an Anwyl built house
With respect to the response from Anwyl - they supplied a wonky end panel in the kitchen and they refused to correct it, stating that it was within their margin of error. The width at the bottom was measured by the builder I appointed to make the repair as 598mm and at the top 605mm. Anwyl also blamed the floor fitters saying they must have removed the end panel but the skirting board was fitted right up to the end panel so this was a blatant lie and their 'investigation' into my complaint basically reiterated what the site manager said without asking for photos or visiting the site. The consequence of the wonky end panel was that the washing machine couldn't fit into the space provided. After waiting for this to be resolved by Anwyl for a couple of months, and the washing machine being stuck in the middle of the kitchen I had no option but to pay for Anwyl's error to be rectified. It seems that once Anwyl have your money the customer service ends.
Hi Marianne, we were sorry to read your review. If we have constructed anything incorrectly we will always return and make it right. However, it would appear from reading your review that our specification states we supply a 600mm gap for a washing machine and we have provided this in your home. If there is anything else we can help with, please don't hesitate to get in touch with Customer Services.
5/5
TrustpilotGive Anwyl a go!
We moved into our Anwyl home in December 2022 (Winnington Place site).The experience and customer service has been amazing and still continues to be. When I purchased our home the sales office were supportive, helpful and full of advice from start to finish, they are still super helpful now if I pop in to see them. Following completion, the onsite Managers (most notably Keith) have been absolutely fantastic and nothing has been too much trouble, they have gone above and beyond for post care for my snags and the jobs that needed to be done. I’ve always avoided new builds as they have such bad reputations especially for snags, however for me it has been a breeze as Keith and the after care team have liaised with all the relevant companies and taken all of the stress out of moving into a new home.All snags and work carried out since completion has been done quickly, efficiently and to a high standard. I would definitely buy from anwyl again!!
Hi Hannah, thank you for taking the time to leave this review about our Winnington Place development. We have passed your feedback on and know how much they appreciate your comments. We would like to wish you many more years of happiness in your new Anwyl Home.
5/5
TrustpilotBrilliant!
Gorgeus,lovely House.We love it!Great service and support from Anwyl.Everything spot on!Quality Company! Thank You Kerry Thank You Tom and the rest of the Team for doing great Job!
Hi Mariusz, thank you for this review, our team really appreciated it!
5/5
TrustpilotWe moved into our Anwyl home in December 2023
We moved into our Anwyl home in December 2023 (Whittle Brook Park site).The overall experience and customer service has been brilliant (and continues to be). When we purchased our home, it was just Sarah in the sales office and she was so helpful, she was joined by Luanna a few months later and from then, they have both been helpful from the start to the finish of our sales process, and we often still see them, they are still super helpful (and now even provide the odd treat for our dog) and always greet you with a smile. Following completion, Nigel and Oliver (the onsite Managers) have been absolutely fantastic and nothing has been too much trouble, they have gone above and beyond for post care for our snags and the jobs that needed to be done. Everyone knows that new houses will have snags, but we have to say they have all been logged and attended to on time without complaint, they have liaised with all the relevant companies and its taken all of the stress out of moving into a new home. It should also be noted that as part of this process, we have had lots of different people in the house (Electricians, Plumbers, Painters etc) and would not want, to not give them a shout out as well, all of them have been polite and professional whilst in our home and all the work to date has been completed to a high standard. We have never lived in a brand-new build before, and you hear the stories about what can go wrong but have to say, this has not been our experience at all, Anwyl should be proud of their onsite staff and their attention to detail and overall customer care (pre and post sale!) - we would highly recommend them to anyone looking to buy a brand-new build. ThanksPaul and John
Hi Paul & John, Wow! what a great review, thank you for sharing your experience of our Whittle Brook Park development. We immediately shared your feedback with the team and they were really pleased that their hard work has been so appreciated. We would like to wish you many years of happiness in your new Anwyl Home and thanks again.
5/5
TrustpilotExcellent Service
Josh was really helpful and friendly,he explained what he would be doing and used covers for his shoes and a dust sheet to protect my carpets.Excellent service.
Thank you Eve!
5/5
TrustpilotBrilliant
As always Lee was brilliant in the work he does when he’s called to our house. He checked everything was correct and made sure everything was as it should be before he left
Thanks James - much appreciated!
5/5
TrustpilotChester Site
We are extremely pleased with our lovely new home on the Chester development. The quality of the build and finish throughout the property has been excellent, and it is clear that a great deal of care has gone into creating a high-standard home.
5/5
TrustpilotEnjoyable experience - new house purchase with Anwyl
I have recently moved into a Anwyl new home and the experience has been a good one. Sarah & Luanne (Sales Office) have been a pleasure to deal with from day one to completion. They are always willing to help - and still do currently - and nothing is too much trouble.Oliver & Nigel (Site Managers) have also been great throughout and helped me with issues outside their remit to ensure I was happy. All new house issues and snags have been resolved efficiently and professionally. All work has been carried out to the highest of standards and I can highly recommend Anwyl
Hi Mrs Bolton, thank you for taking the time to leave this review about our Whittle Brook Park development. All our team work really hard to make moving home as stress-free as possible and it's great to hear they're getting it right, thank you.
5/5
TrustpilotFrom Our First Visit to Priory Gardens
From our first visit to Priory Gardens to the moment we ‘Met the Builder’ the girls at Anwyl (Sam and Steph) were amazing. We had to sell our house first which didn’t go as smooth as expected but they kept re-assuring us that all would still be ok with the purchase. We then agreed on colours and patterns and we asked for some slight changes and they delivered everything as per our request. They also constantly kept us up to speed with regards to progress.During our first ‘Meet the Builder’ we viewed the house we were buying and our site manager at the time (Sean) then showed us a finished property which indicated a high standard of work.On completion of our home we put a small snags list together which included relocating a fence. All snags were dealt with professionally and the fence was re-located to its correct position. The quality of the work is excellent and we couldn’t have asked any more of the staff.Mark
Hi Mark, thank you for taking the time to leave this review, it was great to hear how well the sales and site team at Priory Gardens have looked after you! We wish you many more years of happiness in your new Anwyl Home.
5/5
TrustpilotGreat service
I can’t thank Scott and Keith enough, they made my first move into my new home very easy. They were always there to help with any questions I had and had quick response times.
Hi Dan, thanks for this lovely review about our Winnington Place team!
1/5
TrustpilotAwful experience
The customer service past sales (Emily) has been nothing but appalling. We purchased our first home back in September from Anwyl which was obviously an important time for us however we have experienced nothing but ill workmanship and poor customer service. On our key release the normal process was not followed due to Anwyl wanting to get our house sale through for their financial year end which in turn has formed a very rushed finish on the house. We highlighted many things to Jonathan who did our key release (not the usual site manager) he ensured us that a painter would be pack in to repaint, after noticing more and more throughout we were then advised that we needed to wait until our 4 week call in which they would all be rectified. So as advised we did exactly that and were told by Tomos the site manager that they wouldn’t be rectifying anything as we had now lived in the house for 4 weeks (clearly all don’t get the same training). After weeks and weeks of fighting they sent a painter over to fix the snags in which he asked me what I wasn’t happy with and replied with ‘well I’m not happy about your thoughts as I painted this house’. I was made to feel extremely uncomfortable in my own home which I do not appreciate. He also continued to sarcastically comment on the brand of car I drive which is completely irrelevant considering his role was to paint my house not observe my car. After many attempts of getting someone back to complete the snags I’ve given up due to the lack of care and pride they take in being in somebody’s home. We still have outstanding snags however when you phone and speak to the site coordinator Michelle, she is extremely patronising.We have had drain issues that we wasn’t made aware about until I arrived home one day and couldn’t access my property due to tractors blocking the entrance trying to clear them. Once i approached the site managers for an explanation of why they were blocking the entrance to my property they were just rude and couldn’t answer why we wasn’t notified of the interruption.They also have a habit of not turning up when they say they are going to and marking snags as done when they haven’t been completed and coincidentally saying they arrived when you had popped out. To top the awful experience we have had, ours and our neighbours smoke alarms were not fitted correctly which is a major safety issue and our pump to our sprinkler system had a fault which could of resulted in the sprinklers going off!! I do not recommend buying an anwyl home if you’re not willing to fight for a fair process and Ill workmanship being rectified
Hi Kim, we were really sorry to read this review and can only apologise that our usual key release process wasn't followed. At key release you don't need to inspect the decoration, we are very conscious that it is often a stressful moving day for most of our customers and therefore we return, around 4 weeks after legal completion, to see what areas of decoration may need some further attention. If there are any areas of decoration that you still aren't happy with, please get in touch with Customer Services, along with some photographs if possible, and the team will be happy to help. We can only apologise if some emergency work to unblock drains temporarily restricted access to your home, hopefully you can appreciate why we had to act swiftly to clear the drains and may not have been able to get in touch with everyone beforehand.
1/5
TrustpilotBrought a new anwyl home in September
Brought a new anwyl home in September. We got told when buying house that if we put the heating on for 2 hrs it would stay warm as it was all eco friendly and new technology. But since we have been in we have found our hallway and down stairs toilet freezing if we have the heating on it doesn’t make a difference we can’t keep our front room door open as it gets cold and we have to turn heating back up to warm it up again. We have spoken to other people in the same house and they are saying the same we doing think that they are insulated properly .The finish of the house is awful like paint work the paint isn’t good quality. The heating system makes a clicking noise when it’s on we have sent video after video of this and got told they can’t hear anything so can’t send anyone out as they will get charged for a call out. When they come around to fix a snag all they do is put paint or silicone over it to hide it. The estate Paths are all uneven. The park is one pice of wooden frame that is near a pond and it’s full of rubbish. There are dead plants around the estates the estates looks run down we are paying maintenance and it’s not being done .
Hi Michael, we were very sorry to read this review, we don't want any of our homeowners to feel like this. We certainly don't make any claims that only putting your heating on for 2 hours will keep the house warm? The insulation is something that is checked by the NHBC as part of their build inspections and a number of properties at each development are also fully air tested. Our customer service team are always happy to help with any queries you may have about your home, and we can see the plumber has been instructed to attend to investigate the heating pipes. The open spaces on the development are now being managed and maintained by Trust Green so by all means get in touch with them for any queries about the work they are doing. We hope this helps.
2/5
TrustpilotAnwyl is a below-average developer.
Anwyl is a below-average developer.You're paying an average of £216,800 for a new build (we paid £300,000 for ours), but the quality and finish are well below average. Some tradesmen clearly don't care, and the site managers/supervisors don't care about the homes' final finish.The snags we found that they weren't going to fix originally were because we hired a professional snag firm to find these for us. (The biggest snag was the roof truss support completely snapped.) How anyone signed this off is beyond me. The tradesman who saw this and continued to install it should find a new trade, preferably away from homes. Anwyl only agreed to fixing this when they built our neighbor's home too close to ours, which in turn left the neighbor's drive narrower than it should be. (I spotted this before our new neighbors moved in), which meant they needed to take land from us to make theirs wider.Up to 300 snags were found, 90% cosmetic, which I expected better. The rest were more serious and should have been sorted before being signed off. The rear garden is waterlogged. There are so many reasons I wouldn't buy again or even recommend Anwyl to anyone.
Hi Kev, we were sorry to read this review but have to say we have a slightly different recollection of what happened here. We work to the NHBC standards and not everything raised by 'professional' snag companies is defined as a build defect when assessed against the NHBC standards. if there is anything that you raised within your developer warranty period, that you still remain unhappy with by all means get in touch with Customer Services and they will be happy to help. You also have a 10 year warranty with the NHBC if you've spotted something since your developer warranty expired, they may also be able to help.
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Tell us what you need and we'll put you in touch. Anwyl Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northwich.
