Rook Matthews Sayer Morpeth reviews

★★★★★ 5/5

Trustpilot

Hi RMS

Hi RMSI’d just like to give a big thank you to Gordon, Michael and Chris.They acted on my behalf in finding a new tenant in the property I was renting.Not an easy task with living in France. But straight from the out set these guys made this one less thing for me to worry about. I was kept up to date with viewings. The advertising they put together was fantastic along with refreshing the page with a video, which was a fantastic idea.Not an easy task to perform during the pandemic, but they pulled it off and it was such great news for me to hear when a new occupant was found and to continue to trade as a barbers shop.Thank you so much Team RMSI owe you all a bottle of wine next time I visit.Katie Broadhead

Katie · 7 July 2021

★★★★★ 5/5

Trustpilot

RSM were the agent dealing with a property lease.

RSM were the agent dealing with a property we were leasing. The agent (Gordon) was really prompt in dealing with any queries we had...by prompt I mean either answering the call immediately or getting back to us within 5 minutes.If Gordon was unavailable then one of the RSM team was on hand - they were equally as responsive.When dealing with RSM I had a high degree of certainty and confidence that they were acting as quickly and pragmatically as they could to progress with getting the lease agreed and signed.Would not hesitate in dealing with them again.

Tony · 6 July 2021

★★★★★ 5/5

Trustpilot

We are currently looking to buy a…

We are currently looking to buy a property in Alnwick and we are super impressed with RMS. Out of all the estate agents we have registered with, they are definitely the most communicative and have understood our needs for the property we are looking for ie they are sending details of properties in our budget and in the area we are after rather than just sending us everything. Maureen is a really helpful, always returning calls and keeps us in the loop. Super efficient.

Joanne · 9 June 2021

★★★★★ 5/5

Trustpilot

Massive Thank you to Ellie

Massive Thank you to Ellie, Claire & Bruce from West Denton branch, they were fantastic and professional with communication and made selling my home very very easy from beginning to end. Would 110% recommend without a doubt, thank you again. X

Mandy · 27 September 2024

★★★★★ 5/5

Google

Excellent estate agents. Staff are very helpful and friendly. Thank you to Ellis, Jess and Ann. I am so pleased with my new home and I’m currently in the process of refurbishing. I’ve completed some of the rooms in my house already. Would highly recommend this estate agents 5/5

Louis · 2 August 2025

★★★★★ 5/5

Trustpilot

Mortgage advisor for first time buyers

It was mine and my partners first time buying a home and Alistair Bowman from Rook Matthews Sayer was our mortgage advisor. He was amazing! No question was too silly to ask him, since we were new to the whole process we had a lot we were unsure about but he was always there to provide an answer. He checked in throughout the whole process and made it a lot easier for us being our main point of contact. If we had a worry or query he would respond instantly even outside of his working hours. He was always extremely friendly and positive as well as actually pushing things forward and being genuinely interested in our buying process. Could not have asked for a better mortgage advisor! Thank you so much Alistair and Rook Matthews Sayer.

Megan · 16 May 2021

★★★★★ 5/5

Trustpilot

I had such a positive experience with…

I had such a positive experience with Rook Matthews Whitley Bay - from meeting Ali during the valuation to the pictures being done, negotiating the best offer for us & then handing the keys over - I can't fault a thing. Thank you Ali & all at Rook Matthews Whitley Bay.

Rebecca · 15 March 2024

★★★★★ 5/5

Trustpilot

Absolutely first class service from the…

Absolutely first class service from the Ponteland branch. Prompt responses, professional, thoroughly efficient and friendly staff.Property was listed and offer accepted with 5 days whereas other properties currently for sale with different agents remain unsold in the same area therefore I'm confident we made the correct choice going with the branch .We were impressed with their enthusiastic approach towards a prompt sale ,generation of interest and optimism of selling quickly. Which they did! Every attention to detail was considered and sale completed quickly without hiccups. I'd highly recommend. Weve been thrilled by their service.

Customer · 4 March 2021

★★★★★ 5/5

Trustpilot

RMS west denton

We have had excellent service from RMS at West Denton who have acted as the lettings agent for our property for the past ten years. Payments and safety checks have been on time and changes of tenants have been achieved promptly. Repairs have been arranged quickly and reasonably. RMS have acted as our selling agents and Bruce Walker has been very efficient when organising the sale of property to the tenants. Excellent communications . Recommend unreservedly.

M · 26 November 2021

★★★★★ 1/5

Trustpilot

Very unfriendly staff

Staff were rude and uninterested in my concerns. No longer feel comfortable discussing anything with them. Would not recommend to anyone looking to rent with a fair and friendly estate agency. However, I acknowledge that this won't be the same with all staff in all branches, perhaps just my nearest one.

Anonymous · 12 August 2026

★★★★★ 5/5

Trustpilot

Great service

Micheal Storey at Rook Mathew Sayers has been outstanding to work with. He previously helped me secure a Buy-to-Let mortgage, and I have now returned to him for another BTL purchase because of the excellent service I experienced.

Rekha · 7 November 2025

★★★★★ 5/5

Google

We recently purchased a property through Rook Matthews Sayer in Morpeth and had a really positive experience. Most of the staff were supportive, professional, and very helpful throughout the process. Communication was clear, and they made what can often be a stressful time feel much smoother. Highly recommended if you’re looking to buy or sell in the area!

Amaldev · 22 September 2025

★★★★★ 5/5

Trustpilot

Alistair has been superb

Alistair has been superb helping us with our re-mortgage

James · 1 October 2025

★★★★★ 5/5

Trustpilot

RMS is great ,i am particulary very…

RMS is great ,i am particulary very pleased to have met Alistair,he will always go extra mile to deliver an excellent service per time .He just gave our recent re-mortgaging process a smooth sailing and i say a big thank you .

Oladapo · 2 October 2026

★★★★★ 5/5

Trustpilot

Fantastic mortgage advisor

Would highly recommend Alistair, the mortgage advisor at the ashington branch. He kept us updated throughout the whole process, was always available to us and explained everything clearly. Alistair made the process of remortgaging as stress free as possible given everything going on in the housing market at the moment will definitely be using him again!

Lauren · 13 October 2023

★★★★★ 5/5

Trustpilot

Great communication while purchasing

Great communication while purchasing my property from the Gosforth office. Couldn’t thank them enough always keeping me updated in particular Ellie, Natalie, eve and Neil as well who helped me with my mortgage.Highly recommend if looking for mortgage advice or purchasing a property

Carl · 2 July 2024

★★★★★ 5/5

Trustpilot

The branch staff were very professional…

The branch staff were very professional and supportive throughout, to ensure a positive customer journey experience. The marketing exercise was exceptional and the team used the latest 360 camera techniques. Thanks again Bruce, Ellie and Claire, and I can’t fault the service!

Mr · 25 September 2026

★★★★★ 4/5

Trustpilot

Rook Matthews Sayer. West Denton

Rook Matthews Sayer, West Denton Branch were very helpful and sold my property quickly. Claire and other staff were on hand whenever I needed them, were courteous, efficient and a pleasure to deal with.

Susan · 30 October 2024

★★★★★ 5/5

Trustpilot

We have just sold our property through Rook Matthews Sayer, West Denton Branch

We have just sold our property through Rook Matthews Sayer, West Denton Branch. I would like to say a big thank you to Bruce, Ellie and Claire for their professional service. They communicated and guided us through the process at every stage. Sale completed at a very reasonable price too. Anyone looking to sell a property I would highly recommend these guys.

Carole · 26 February 2023

★★★★★ 5/5

Trustpilot

Michael is a star!

Michael and Gordon were fantastic throughout the sale of my commercial property. Both were very knowledgeable and always available to contact for any questions, no matter how small. Michael Fox found me a buyer within 3 hours of going on the market... an ongoing contact of his. I would not hesitate to use RMS commercial services in the future! Thanks!

Kate · 29 April 2023

★★★★★ 5/5

Trustpilot

RMS Bedlington

RMS Bedlington were professional, courteous and supportive throughout the process of selling our property.We asked three agents to view and recommend. RMS suggested the highest market value and achieved the asking price for us.

Bill · 12 October 2024

★★★★★ 5/5

Trustpilot

A superb experience all round.

I cannot speak highly enough about the service we got from Rook Matthews Sayer in Whitley Bay. From the outset, they won the battle to sell our property with their professional approach, handles the marketing and viewings with great understanding of what we, as sellers and the buyers needed to know. Needless to say, not only did we sell quickly, but above the listed price. A superb experience all round. They could not have been more helpful.

Phil · 15 December 2025

★★★★★ 5/5

Google

RMS Morpeth were just amazing . From the moment I met with the team in their office I was impressed by how professional and friendly the whole team were. They answered my many questions patiently and kept me regulalrly updated with progeress along the way. Highly recommend this branch. Thank you

Lynda · 9 November 2023

★★★★★ 5/5

Google

The staff in Rook Matthews Morpeth were amazing from start to finish, Joanne, Anne, Sandra and everyone. I could have not asked for any more support and understanding from all of them. What an amazing team!! I’m so pleased I’ve chosen Rook Matthews Morpeth to sell my property. 5 amazing stars!

Mae · 9 November 2023