Trusted Agent profile · Northumberland
★★★★★
663 reviews across 1 platform
2 Laburnum Terrace, Ashington, NE63 0XX, Northumberland, NE63 0XX
Rook Matthews Sayer's office in Northumberland, at 2 Laburnum Terrace, is rated 4.8 out of 5 across 663 reviews on 1 platform.
Every review we hold for the Northumberland office, from every platform, shown as written. First names only.
5/5
TrustpilotOnce again
Once again, Alistair was amazing, so helpful and always very easy to talk to. He helped me through my whole experience. I would only ever use Alistair, as I’ve had such a good and professional experience. Thanks, James
Thanks James for highlighting Alistair to us! We're so pleased you felt supported by him throughout the process of securing your mortgage.
1/5
TrustpilotService miles apart from other agents
Having used a different agent for the sale of our property, we found the service offered by RMS Forest Hall to be miles apart for our purchase. We received very little communication from RMS regards our purchase and when we did, we found it to be inaccurate, outdated and unrealistic. We spent alot our of time having to chase various stakeholders to progress the purchase with little to no action from RMS. This eventually lead to the collapse of the purchase. We received no response to our communications in the lead up of pulling out of the purchase from RMS.
Dear Mark, We’re really sorry to hear how disappointed you were with your experience, and we appreciate you taking the time to share your feedback. We fully understand how frustrating it is when a purchase does not progress as expected. In this case, the delay and eventual collapse of the transaction were due to requiring specific planning documentation relating to the wider development the property is situated on. Unfortunately, this information was outside of our control and sat with the developer of the estate. Despite efforts from all parties to explore alternatives, including indemnity options, the sale was unable to proceed without the exact documentation requested. We do acknowledge your comments regarding communication and are sorry if at any point you felt unsupported. This is not the level of service we aim to provide, and your feedback has been shared internally. We regret that this purchase did not complete and wish you all the best moving forward. RMS
5/5
TrustpilotWe would like to say a big thank you to…
We would like to say a big thank you to Bruce, Claire at Rook Matthew Sayers, West Denton. They were very professional, helpful and knowledgable. The sale was unfortunately delayed and made difficult by the solicitors but Claire remained calm and patient, and was the one to push the sale along for my late fathers property. Everyone at West Denton Rook Matthew Sayers were very supportive and nothing was a problem to them and I would not hesitate to recommend their team to anyone.
First of all, we would like to thank you for entrusting RMS with the sale of your late Father's property. And secondly we truly appreciate you taking the time to leave this wonderful review for our team in West Denton, it really means the world to us. We're so pleased you felt supported throughout the sale and can't thank you enough for your recommendation, that is the best feedback of all. Best wishes for 2025 Laura, love RMS.
5/5
TrustpilotMichael Storey, Mortgage Broker at Rook Matthews Sayer.
Michael Storey was brilliant through my mortgage process and put my mind at ease with it being my first time buying a house solo. Would recommend him any day.
Thank you so much Vicky for taking the time to leave our mortgage Advisor Michael a 5 star rating!
5/5
TrustpilotFirst time buyers
We couldn't thank Alistair Bowman and the whole RMS amble branch enough. With him, the whole journey was smooth sailing. Great guy. Easy to engage in conversation, with our uncountable questions, he answered them all and even explained further about everything from start to finish. We're first-time buyers and clearly new to all this, but he made sure we understood what we're getting ourselves into and everything, so yes, I'm looking forward to remortgaging with him already, 😊 and yes, I strongly recommend him.
We always receive such high praise for our Mortgage Advisor Alistair and we're so pleased he was able to support you throughout the process, thank you for taking the time to highlight him to us and for your recommendation.
5/5
TrustpilotSelling Excellence in Fenham
The sales team at RMS Fenham have been simply wonderful from the get go.They managed to find a buyer for my house within 2 weeks of marketing, were always professional and on hand anytime I had queries or issues regarding my sale (which was a complicated chain sale!).I have to give a massive thank you to Dylan, who progressed the sale to completion and has been infinitely excellent at keeping me updated and at ease during this difficult time.Also to Matthew who initially attended, took the fabulous photos etc.You’ve all been amazing, Thank you so much.I would definitely recommend RMS Fenham for ALL sales needs in and around the area. 😊
Thank you again! It means the world to us that you have recommended our team in RMS Fenham.
5/5
TrustpilotYour in good hands 5star+
Hi my name is Darren and I came across Alistair Bowman as recommended though a family member we used him as our mortgage broker though the whole process of buying our first house Alistair was so professional and made us feel comfortable from the offset and explained every stage of the process with us all way to after completion! He sorted our mortgage out also our life insurance and home insurance we literally didn't have to do anything he literally took all the stress off us! we can't thank him enough If you are first time buyer looking to get a mortgage I would highly recommend using this guy! 5 star +++
Aw thank you so much Darren for such a lovely heart warming review. We really appreciate you highlighting Alistair our Mortgage Advisor to us. We hope you are settling in to your new home well.
5/5
TrustpilotTo the Fenham RMS branch
To the Fenham RMS branch, thank you so much for everything! A special shout-out to Dylan Gaish who’s service has been exceptional throughout the whole process. He kept me calm, reassured me with any questions or concerns I had and kept in touch throughout the process! Thank you so much Dylan, you are a credit to the branch and an overall lovely guy! Thanks so much to you all. A special shout-out aswell to my mortgage advisor Alistair who is also a credit to RMS. Thank you all!
Thank you so much Ellee for taking the time to leave RMS Fenham this fantastic review. We really appreciate you highlighting Dylan and Alistair our Mortgage Advisor, they receive a lot of high praise and we love to see it doesn't go unnoticed. Thanks again, RMS.
5/5
Trustpilot10/10
My partner and I bought out first home with the help of Alistair. He was super patient, filled us with confidence and explained everything clearly. Alistair made the process super simple and reassured us throughout the process!
Thank you so much Hannah, we really appreciate you taking the time to leave us such a great review and for recommending our Mortgage Advisor Alistair. RMS
5/5
TrustpilotWe are first time buyers
We are first time buyers, so didn’t really know what to expect, but our mortgage advisor Michael Storey was really helpful and good at helping us understand how things work in the process of buying a property.
Thank you so much Tommy, we really appreciate you taking the time to leave us such a fantastic review and for recommending our Mortgage Advisor Michael. RMS
5/5
TrustpilotIf I could rate higher than 5 star I…
If I could rate higher than 5 star I would. This is the second time I have used Alistair and each time he has been completely flawless and always goes above and beyond to help he really takes the stress out of the whole thing. He has kept me and my wife fully updated through every step of the process and I would not go with any other advisor. Thank you Alistair for all your help. Liam
Ah this has made our day Liam, thank you so much for taking to time to highlight Alistair to us! We are so happy that he has been able to support you throughout your mortgage journey.
5/5
TrustpilotHighly recommend!
Alistair was brilliant through out the whole process of me buying my house. He always responded quickly to emails, checked in with both calls and emails and was always available to answer any questions. All of the information he gave was easy to understand and I knew exactly what to expect at each stage of the process. He helped to push things along and was able to answer all of my queries making me feel confident during the whole process. Definitely recommend!
Thank you Faith, we really appreciate you taking the time to leave this wonderful review for our Mortgage Advisor Alistair. We always love to see our team receive such high praise and Alistair is highlighted to us time and time again, it is so nice to read everything his clients has to say about him. Thank you so much for recommendation, it means the world to us.
5/5
TrustpilotBrilliant team
Natalie and the team were brilliant, they always got back to me if I needed them, and helped me get through a stressful process 🥴 thank you RMS
Thank you so much Lindsey, we really appreciate you taking the time to leave this wonderful review for Natalie and the team in RMS Gosforth!
5/5
TrustpilotAlistair Bowman
Alistair Bowman is hands down the best mortgage advisor in the business. Having used Alistair Bowman as my mortgage advisor for the best part of a decade it is clear that I wouldn’t want to use anyone else. Nothing is a problem for him, always communicating throughout the whole process and his knowledge/experience means he is able to answer all questions and queries that I have. 3 remortgages and one full house purchase and not once has there been anything that he hasn’t been able to deal with in as little time as possible. Cannot recommend him enough.
We really appreciate you taking the time to leave this review Gary. Thank you for highlighting our Mortgage Advisor Alistair to us and we're so pleased you felt supported through your recent remortgage. Your recommendation means the world to us.
2/5
TrustpilotVery disappointing service
Very disappointing service, overpromised and under-delivered. We had to chase; calls weren't returned and had to be chased. They told us differing things at different times, e.g. first, our buyers had their mortgage, then they came in the following week to discuss mortgages, then something different two weeks later. I have raised level of service several times but feel fobbed off and was told it's normal conveyancing.When we raised concerns we have been told "David Jones should have been more on hand to assist with this, however as David is out of the office most of the time it would be impossible for him to do this".
Dear Mr Kay,We are so disappointed to receive your review and believe you have spoken to the branch regarding this. As you can see, we take great pride in the customer service we provide, which is reflected in our 4.8 rating here. We take all feedback seriously and because of this we have looked into this further so we could ensure we fully understood the situation before forming our response. From our database we can see that we sold this property within 2 days of it joining the market and there after see regular contact between yourself and our Sales Progressor in branch, who updated you on each stage of conveyancing when they had new information from your solicitor. Your buyers had a mortgage in principle, they then came in after to choose their product and again to choose a better rate. All of which our team informed you of when it happened. We are sorry you felt there was a lack of communication on our part, however we do our best to retrieve updates from both solicitors to inform each party of any changes in the conveyancing stage and we hope you can understand that some solicitors are easier to get a hold of than others.Kind Regards,RMS
5/5
TrustpilotRMS Gosforth are the people to use
I would say most people buying/selling homes find it very stressful, a very long process from start to finish.RMS Gosforth made a good impression on me from day one. I was welcomed into the branch to complete my registration forms. Eve made me feel at ease from the first day.I started getting viewings through for my property almost the next day, I dealt with Richard for my bookings who again was a pleasure to deal with.Once I accepted an offer I then got moved to Natalie who looked after me until completion today. Natalie is efficient and excellent in what she does trying to keep communication with all parties going, it is such a stressful time so having someone like Natalie keeping you informed ever step of the way is what everyone needs. (everyone needs a Natalie) !!!!I did speak to others in the Gosforth branch who again were super helpful sorry I can't remember everyone's names.If you are thinking of selling/buying then RMS Gosforth are the people to use.Thank you Natalie for getting my property over the line.
We can't thank you enough for leaving this heart-warming review Lynn. We really appreciate you highlighting our sales progressor Natalie to us. RMS Gosforth is a busy branch and she does incredibly well chasing all parties for updates for each sold property, we're sure she will be so happy to receive such high praise. Thank you for choosing us as your selling agent and for recommending us, it truly means the world to us.
5/5
TrustpilotAlistair Bowman went above and beyond…
Alistair Bowman went above and beyond when it came to finding and securing our mortgage.The level of communication and advice on offer was second to non!Alistair and Firoza liaised with our solicitors to ensure our house purchase was on track and helped us navigate through the whole process. The whole RMS team at the Bedlington Branch have been fantastic. We sold our house through RMS in 2023 and would highly recommend. Thank you so much for all your assistance and help!
Thank you SO much Tiffany for taking the time to leave this absolutely wonderful review for our Mortgage Advisor Alistair and our team in RMS Bedlington. We're so pleased you felt supported throughout your sale and purchase.
5/5
TrustpilotAbsolutely amazing
Absolutely amazing! From the moment we saw our dream first home on Rightmove, all the ladies at RMS Whitley Bay were exceptional. A special thank you to Alison & Lisa for getting us in straightaway to view. We had our offer accepted the same day & could not have been more thrilled. Our purchase overall took just under 2 months. I would recommend RMS to absolutely everybody. We can’t thank you all enough. Dream team!
Ah Rebecca this has absolutely made our Friday! We can't thank you enough for taking the time to leave this wonderful review for the team and for highlighting Alison and Lisa. We're so pleased you had such a great experience buying your first home through our Whitley Bay branch and are happy we were able to support you through it! Thank you for the recommendation, it means the world to us!
5/5
TrustpilotMy partner and I are first time buyers…
My partner and I are first time buyers and were recommended Alistair Bowman as our mortgage advisor by a close friend. Alistair exceeded our expectations. As first time buyers we did not know what to expect and Alistair talked us through every step of the process, ensuring we had all of the information required to make decisions whilst reducing our stress levels massively. It was not an easy process and we had to renegotiate our agreed sale price due to property valuation. Alistair liaised with the estate agents on our behalf as part of the renegotiation process and we do not feel we would have been able to secure our property without his knowledge and support. Alistair is extremely professional, knowledgeable and an all round lovely person. We would highly recommend his services and will continue to seek support from Alistair when remortgaging in the future.
Thank you so much Sophie for leaving this amazing review for our Mortgage Advisor Alistair. He always receives high praise and is an asset to our mortgage team. We're so pleased you had a positive experience using our financial service and thank you for recommending Alistair.
5/5
TrustpilotRMS Ponteland are a great team
RMS Ponteland are a great team, and really responsive. Stephen was fantastic, attentive, so knowledgeable and had all the time in the world to spend answering my questions. Can’t recommend them enough.
Thank you for leaving our team in RMS Ponteland and Steven a great review. We really appreciate your recommendation.
5/5
TrustpilotMortgage Services
I've used RMS previously for mortgage services, specifically working with Alistair, so when it came to my latest remortgage, I didn't hesitate to get back in touch. What I had originally hoped would be a mortgage for a house move unfortunately became a remortgage on my existing property. However, Alistair guided me through the entire process from start to finish, providing clear advice and helping me secure a product at the best possible rate. Alistair consistently goes above and beyond for his clients, particularly in challenging market conditions where lenders can withdraw mortgage products faster than applications can be submitted. His knowledge, responsiveness, and commitment made a potentially stressful situation much easier to navigate. I wouldn't hesitate to use RMS and Alistair again in the future, whether that's for my next remortgage or when the time comes to attempt a move again. Highly recommended.
5/5
TrustpilotVery helpful and friendly staff
Very helpful and friendly staff. Good communication and efficiency by all the staff at the Jesmond branch, particularly Kevin and Sarah. Much appreciated
Thank you so much Des for taking the time to leave our team in RMS Jesmond a 5 star rating!
5/5
TrustpilotExcellent service
This is the second time Alistair Bowman at the Ashington branch has secured my mortgage for a new build property and again he has been absolutely amazing. In a nutshell we had to do nothing, Alistair was always on top of any interest rate changes securing us the best rate available to us, he has everything planed and prepared ready for completing. This turned into a long process due to build time and he was always checking in with us making sure we had a contingency plan if needed.Alistair made the whole process very stress free, especially with the uncertain interest rates. Can't fault his work at all and will using him in the future.
Thank you so much Lou for leaving our Mortgage Advisor Alistair a glowing 5 star review, we're so happy that you felt supported throughout arranging your mortgage.
5/5
TrustpilotGreat service from the Whitley Bay team at RMS…
We received great service from the Whitley Bay team who guided us through the sale process from start to finish. The whole team were very friendly, helpful and quick to respond to requests. A big thank you to Alison and the team for the efforts.
Thank you so much Colin for taking the time to leave this lovely review for our team in RMS Whitley Bay.
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