Every review we hold for the Cramlington office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat experience
recently purchased a property through [Estate Agency Name], and I couldn’t be happier with the experience. I had the pleasure of working with Marian, who was absolutely amazing throughout the entire process. Her professionalism, kindness, and dedication were evident from the start. Marian was incredibly helpful, guiding me through each step with patience and expertise. She made what could have been a stressful experience smooth and enjoyable. I highly recommend [Estate Agency Name] and especially Marian for anyone looking to buy a property. Thank you, Marian, for your outstanding service!
Dennis · 25 October 2024
★★★★★ 1/5
TrustpilotGot a few companies out to value our…
Got a few companies out to value our house , Decided to go with someone else and because it had not sold in a couple of weeks , the kept on ringing me to say I’ve noticed your house has not sold could we assist you which I said no …Still kept on ringing after To the point I had to block there number,And now the are ringing me off a mobile number hassling me!!
Pezza · 14 January 2023
Agent replied · 23 October 2024
Hi. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
GoogleWe can’t thank Alison enough for helping us find our family home. Alison went above and beyond for us. She kept us informed every step of the way from start to finish. We would highly recommend Alison to help you find your next property. Thank you once again
Michelle · 24 September 2024
Agent replied · 24 October 2024
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of … More
★★★★★ 5/5
TrustpilotVery easy process
Very easy process, kept me informed and updated along the way, answered all my questions and got everything sorted so I could move in on the day I wanted
B · 31 July 2026
Agent replied · 23 September 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotAbsolutely fantastic support and help
Absolutely fantastic support from everyone in branch and wider but extra special mention to Jonny and Shaun it’s been an absolute pleasure on what could be a stressful process.Would definitely recommend to anyone who is considering moving.Thanks again!
Tracy · 4 February 2025
Agent replied · 24 February 2025
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotPatterson’s jarrow lacks good customer…
Patterson’s jarrow lacks good customer service, are untrustworthy and never deal with a situation- just hand you over to someone else who also has no idea how to cope under pressure. They took a holding fee from myself for a property and with some issues (with a CCJ that was in my partners name… with investaigtion it was not his abs evidence sent to them) we lost the property. We were told if we found out the CCJ information and could provide evidence that it was not my partners then the holding fee would stand. Since then, the house has been given to another tenant and a holding fee was taken off them. There has been the most shocking communication from pattinsons with regards to the property. I’m aware that the landlord has no idea what has been going on as the wife of the landlord has fed this back to the neighbour of the properly who has contacted me to tell me this. Really terrible service from all who were involved- which was at least four colleagues. I will never use these services again and will be telling everyone I know never to use them. Terrible business.
Philly · 31 March 2022
Agent replied · 23 October 2024
Good Afternoon. Thank you for your comments. All interested parties are put forward to the landlord & they are also updated on any information we establish during the course of referencing. The landlord will make the final decision on whether they wish to proceed (with the application) or not, based on the final referencing outcome. We are happy to discuss the findings again with the named party and we will issue the refund of the holding fee once adequate proof has been provided that the CCJ has been filed incorrectly as previously explained.
★★★★★ 5/5
TrustpilotLouise from hartlepool team was…
Estate agent negociator Louise from hartlepool team was extremely professional while helping me to get the spurn walk property, even though i couldn't bid higher i felt she was supporting me throughout the bidding process, she was trying to help the buyer as well as the seller to get a fair price for both sides.
Badr · 19 December 2025
Agent replied · 22 December 2025
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotWent to view property at field head…
Went to view property at field head Longhorsley Put an offer in waited 3 days no reply I then had to phone Lisa at KP in morpeth sorry we haven't heard from the vendor then two days later I had to ring again and was told if we put an offer in of 310k the vendor would except that another 3 days went past no call back I rang Lisa at KP morpeth again and was told they can't get in touch with the vendor I then found out that night the vendor had contacted Lisa at KP morpeth to apparently tell them to put the property to auction still no contact of Lisa At KP morpeth and so my wife rang another week later and spoke to Lisa at KP morpeth and was told they have a cash offer in for the auction and we still have not been told our offer has been declined she acted as if she didn't give a toss well lisa at KP morpeth and Keith Patterson and directors thanks for wasting 4 weeks of our time I would never deal with Keith Pattersons estate agent ever again as they are unprofessional and don't give a toss I hope people read this and don't deal with them as they are a shower of poopCHEERS
Neil · 21 January 2022
Agent replied · 23 October 2024
Hi Neil, we are sorry you have not had the experience that we would expect. I can see on your file that Lisa did make contact with you on 11/01/21 to advise that viewing can now take place and that the vendor may put the property into an auction. Sometimes there are delays with contacting vendors, and we can not instruct on offers without the vendor's consent. If you would like to share any more information with us, please contact socialmedia@pattinson.co.uk, and we will look into it further for you.
★★★★★ 5/5
TrustpilotExcellent service throughout the sale…
Excellent service throughout the sale of our property. Highly recommend. Kelly went above and beyond her role.
Glenda · 4 September 2025
Agent replied · 23 September 2025
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotAlison at Pattinsons in the Cramlington…
Alison at Pattinsons in the Cramlington branch has been absolutely fantastic from start to finish. She has been professional, approachable and incredibly helpful throughout the whole process.
Vikas · 10 July 2026
Agent replied · 23 September 2026
Thank you so much for this great review! We are delighted that your experience with Alison and the Cramlington team has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotSale of townhouse in Seahouses
Having worked with Kelly and her team in the past, I was aware of how proactive they are in reaching a sale. They were extremely helpful and supportive throughout the process and worked in close contact with myself and the purchaser, to ensure the conveyancing ran as smooth as possible. As the seller, I discussed with Kelly and Darren an alteration in the asking price, in order to get that offer. We all agreed on the price and the best way forwards, which before long did bring the property to being under offer. It is a difficult market at the moment, but Kelly really does know her stuff extremely well and the whole team works very hard on both sides to secure the sale. Would definitely use again in the future.
Julie · 28 June 2024
★★★★★ 1/5
TrustpilotWARNING - FAKE BIDDING
We had a highly disappointing experience trying to sell a property through Pattinsons Auctions. Pattinsons engage in what is commonly known as shill bidding, placing artificial bids to make the auction appear more active and push prices closer to or above the reserve. While this practice is legal if all parties are informed, we were never told about it as sellers. While buyers may find this information buried in small print, Pattinsons do not make it clear on their live auction platform or prominently on their website, or within the sellers contract. Both buyers and sellers should be extremely cautious. If you have expressed interest in a property but haven’t bid, Pattinsons will likely introduce artificial bids up to £2,500 below the reserve price to create the illusion of demand.Shill bidding really should be illegal, as it is on many platforms like eBay. We would never have agreed to this practice had we been aware of it, and would never have used their service. If their auction platform truly had strong buyer demand, such tactics should not be necessary. Despite over 30 viewings, we received zero bids, which suggests that potential buyers were put off by either the auction process or high buyer fees (~5%). Never again.
William · 15 February 2025
Agent replied · 24 February 2025
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
★★★★★ 5/5
GoogleWe used Pattinsons to sell our home, purchase a property, used their auction service and also to let a property - so weve used most of their services and have been impressed at every stage.
Every member of staff we spoke to was professional, knowledgeable and friendly.
I'd like to say a special thank you to Angie who came to us when we were looking to sell our home and engage some really good tips to help the house sell, took some amazing photos and built a great listing for our property.
Also Sara for helping with the sale progression, viewings on a new property, taking us through the auction process and even for finding us a tenant for a property before we'd even purchased it! Absolutely outstanding service
Marrick · 27 May 2024
★★★★★ 5/5
TrustpilotI always receive excellent service from…
I always receive excellent service from Leah Gallagher and Matthew Bliss.
Donald · 9 October 2026
Agent replied · 10 October 2026
Thank you so much for this great review Donald! We are delighted that your experience with Leah and Matthew is always as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Have a great day! from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
GoogleAlison@Pattinsons in Cramlington dealt with our purchase brilliantly, from start to finish. The whole process was not easy with solicitor delays, Alison helped immensely and for this we will always be grateful. Thank you for your help and updating us at every opportunity.
Jen · 17 February 2026
Agent replied · 18 April 2026
Thank you so much for this review Jen! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotDAN'S THE MAN!!!
DAN'S THE MAN!!!We had an excellent experience with Pattinsons, Houghton branch. Dan was very personable, professional and an absolute pleasure to deal with. Dan did a great job of marketing the property, with very clear communication throughout (even outside of business hours) so we got a huge amount of interest we were made an offers for 4 days after it went live! Sue, Kimberley and various others from other branches have all been fantastic to deal with. The team in the Houghton branch were friendly and efficient when dealing with every aspect, our home is now SSTC as having not done this before we were made to feel reassured and they are continuing to guided us through the whole process. Would definitely recommend. Thank you Dan and everyone at Pattinsons team!
Ryan · 9 May 2024
★★★★★ 5/5
TrustpilotAmazing Service!
Nicola has been amazing through the whole selling process. So helpful and went out of her way multiple times for us to help the process run smoothly. We had a very stressful chain and Nicola did everything she could to put our minds at ease. She definitely went above and beyond for us. Stephen was also brilliant helping us out with various things and again going above and beyond for us.Overall pattinson were brilliant and we're more help to us even on the sale of our house than our estate agent and solicitor and we weren't even selling through them!
Helen · 5 May 2024
★★★★★ 1/5
TrustpilotAvoid them at any cost!
Avoid them at any cost!! They mislead you with their twisted auction contract and their "well trained" agents so you definitely end up with costs even with no sale.All I can say is: Honesty is not their thing.Do not use their service if you care about quality, honesty, and clear agreements/communication!
Éva · 1 March 2024
Agent replied · 23 October 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. The girl who dealt with our house sale was called Jessica Dickson from the Ashington branch. She was so helpful & professional from start to finish. I would definitely recommend Pattisons & Jessica. 100% satisfied customer.
Carl · 13 October 2024
Agent replied · 23 October 2024
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 1/5
TrustpilotStill can't view a property in…
Still can't view a property in Birkenhead-Hinderton Road. Been trying for weeks and still can't view it.
Christopher · 21 August 2026
Agent replied · 23 September 2026
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will look into this further. Could you please share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks
★★★★★ 5/5
TrustpilotThank you Dan!
We had an excellent experience with Pattinsons, Houghton branch. Dan was very personable, professional and an absolute joy to deal with. Dan did a great job of marketing our property, so much so that we were made an offer less than a day after it went live! Sue and her team in the Houghton branch were friendly and efficient when dealing with any of our questions and as having not done this before we were made to feel reassured and they guided us through the whole process. Would definitely recommend. Thank you Dan and team!
Carl · 18 April 2024
★★★★★ 5/5
TrustpilotWe sold our late mum's house at auction…
We sold our late mum's house at auction through Pattinson's. Darren Porter impressed us from the outset and provided us with professional guidance.
Sue · 10 July 2026
Agent replied · 23 September 2026
Thank you so much for this great review Sue! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotVery impressed …
Very impressed with both the efficiency and professional way our sale was deskt with. Regular updates and sound advice. Would certainly recommend
Zie · 15 July 2026
Agent replied · 23 September 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
★★★★★ 5/5
TrustpilotExcellent experience
Excellent experience. Professionals with excellent understanding of the local area. Very responsive.
Abraham · 18 September 2026
Agent replied · 23 September 2026
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
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