Pattinson Cramlington reviews

★★★★★ 4/5

Trustpilot

Maurice was fantastic when push came to…

Maurice was fantastic when push came to shove he was brilliant in advising me on how to handle the auction process. Thank you.

Anna · 16 January 2025

★★★★★ 4/5

Trustpilot

Wendy Burbridge

The property sold had been used for rental and there had been 4 agreed sales, 3 that fell through in just over 1 year. In addition the solicitors recommended by the agent were closed down, so there was a lot of tension about buyer 4. Wendy kept on top of the progress and kept in regular proactive contact with the buyer, their solicitor and estate agent and my newly appointed solicitor. She kept me appraised of developments and was aware of the issues at each stage. Prior to this phase it had been dificult to speak with the progression team and Angela in the office had been very helpful. I think it very prudent for your firm to retain and reward Wendy in the interests of achieving customer satisfaction and providing experience, commitment and sensitive motivation to advancing sales.

Customer · 20 October 2023

★★★★★ 5/5

Trustpilot

Fully managed service Newcastle

I hold I property in Newcastle with Pattersons, they fully manage the property and have gone above and beyond.Stephen Wilson in particular is amazing.We had a problem with the electrical company and Stephen went the extra mile talking to the power company on our behalf and even siting in a empty property for hours out of his work hours for the company to come and fix the power.Well and truly a outstanding branch and will be using in the future to manage more of our portfolio.

Member · 5 October 2023

★★★★★ 5/5

Trustpilot

Experts in their field, just brilliant.

We can only describe the Manager, Darren and all staff at the Pattinsons West Road branch as all absolutely brilliant! Very pleasant, friendly, and professional!From the initial valuation of our property to final contract exchange their service was excellent; great communication, information, and highly professional.An important point my wife and I would make to anyone looking for an agent is the impressive way Darren (Branch Manager), assessed our property and explained exactly what would happen regarding the sale. Every single aspect of his advice was proved to be correct; price, types of offers, knowledge of the area etc every part of the process happened exactly as he said it would!Once offers were (immediately) received we were supported brilliantly by the branch who were there for us through the whole journey, nothing was a problem to them; they worked with us. We couldn't thank them enough.We highly recommend Pattinsons West Road.

Paul · 4 October 2023

★★★★★ 5/5

Trustpilot

Iv had a great experience with…

Iv had a great experience with Charlotte Mason and would highly recommend. Your communication and proactiveness has been second to non. Thanks for all of your help!

Terri · 26 March 2026

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

The ladies in this office who I deal with (Nicola & Rebecca) are so helpful, their customer service is fantastic. Friendly whilst professional people who get the job done- thank you :-)

Lucy · 13 February 2026

★★★★★ 5/5

Trustpilot

I dealt with Sheila Brannen from your…

I dealt with Sheila Brannen from your Newcastle West Road Branch. She has been friendly, outstanding service, proactive in getting matters to progress. I was impressed with her excellent service from start to finish. In a time when I was dealing with a complicated purchase and sale Sheila was always on hand to help, the advice was always on point, always went the extra mile by obtaining updates from other parties, her time scales were accurate and helpful. She never missed a call, never failed to follow on something and always delivered on her word. Based on my experience with Sheila i will aways recommend your estate agents to friends and family as she delivered and got the job done. I found Sheila courteous and reliable as she delivered the best service imaginable by taking the stress out of the whole process

Imran · 17 August 2023

★★★★★ 1/5

Trustpilot

Wish I had done more due diligence…

Wish I had done more due diligence before wasting 3 months with this company. Just go onto their website and sort by auction finishing soonest. Check out the number of properties that have received no offer at all (90 %) and of the 10% that have a bid check the number that is lower than the starting bid price. Given that the starting bid is likely to be about 15% below what you have said you will accept it demonstrates what a complete waste of time this is.I have had 4 viewings, no feedback and no offers . Although it is a difficult market I had received an offer, prior to going with Pattinsons £35k higher than the starting bid. They convinced me I would get an offer within 2 cycles and I am on my third which is their minimum contractual period ( 3 months)

Townell · 20 July 2024

★★★★★ 5/5

Google

Alison was absolutely amazing, super friendly, attentive, and really helpful throughout the whole process. As first-time buyers, we felt totally supported. Huge thanks to the whole team, we really appreciate everything!

Anna · 1 September 2025

★★★★★ 5/5

Trustpilot

Good pleasant communication

Good pleasant communication. Good response to questions. Very detailed report on the condition of my property. Found potential tenants quickly.

Douglas · 9 May 2026

★★★★★ 5/5

Trustpilot

I asked Pattinsons if Washington to…

I asked Pattinsons if Washington to come out and value my property, this was arranged by their amazing staff Olivia who booked this in and Carly the lady who came out to value my home. carly was dressed very smart and looked the part, she was courteous and professional, both staff members were brilliant to work with, I felt completely relaxed as I knew my property was in safe hands.Thank you Pattinsons and thank you Olivia & Carly for a first class job,

Dean · 26 July 2023

★★★★★ 4/5

Trustpilot

Good friendly service

Helpful, knowledgeable and friendly staff providing a professional and supportive service.

Sarpo · 12 July 2026

★★★★★ 5/5

Trustpilot

Excellent Service

Cannot fault the service that I received from Pattinson Estate Agent, who I highly recommend. They kept me informed every stage of the sale and were always polite and professional. My thanks in particular to Kelly and Emily.

Dorothy · 6 December 2025

★★★★★ 5/5

Trustpilot

I was appointed executor to my brother…

I was appointed executor to my brother will and acting on behalf of his beneficiary (son) who wished to sell his father's home.

ANN · 10 April 2026

★★★★★ 5/5

Trustpilot

Sue Scurr from the Ashington office truly amazing 🤙

Sue Scurr from the Ashington office in Northumberland is truly amazing .. Sue excels in every key area within the business .. As an investor within the entire UK I deal with many estate agents , however after interacting with Sue I soon learnt that her expertise , professionalism and enthusiasm excels within the market place . Sue listens to your requirements sources you the Specific properties and provides the support and aftercare from the start of the Property journey to the end . Sue invests the time management into her clients and has dedicated her personal time out of hours and weekends to our company . She thrives in her role and position and in my opinion she is a true asset to Pattinsons. To finalise this review I hope we have many future years contracting with Sue as we have built our trust in her expertise .Thank you for everything Sue you have accomplished for us ..Kind regards Diane Sanctuary Estates Global Ltd 🏡

Diane · 2 July 2023

★★★★★ 5/5

Trustpilot

Craig was extremely professional and…

Craig was extremely professional and truthful. He answered any questions that I had, he also left me a ‘pack’ which had details of houses sold within my area the prices to which they went for, this showed me that no stone had been left unturned.I had another estate agent call round just after Craig and Craig on all levels blew them out of the park!!

G · 1 June 2024

★★★★★ 1/5

Trustpilot

Anyone buying property through…

Caution of Pattinson online auction Any one buying property through Pattinson online action should take extra caution.The property we bidded for online auction the proprietor registered on land registry and the seller are different. We have lost all our deposit money and auction fees including legal costs. Anyone trying to buy property auctioned with this company be extremely cautious . It's easy to say don't try because you could lose all your money.

Raquel · 30 September 2024

★★★★★ 5/5

Trustpilot

Outstanding staff and service

Sold my property within a week on the market.

H · 13 July 2026

★★★★★ 5/5

Trustpilot

Mr Adam Stewart is a phenomenal auction…

Mr Adam Stewart is a phenomenal auction broker and he found few opportunities for me which were good opportunities, if you want to buy in London at auction please speak to the best auction broker in London

Ayoube · 20 June 2025

★★★★★ 1/5

Trustpilot

SHOCKING estate agents

SHOCKING estate agents. My partner and I were looking to rent a property in Kettering, signed all the documents and was in the process of doing the referencing, we received an email saying the referencing had failed, I simply asked why and they told me they couldn’t discuss it with me ( our own referencing?) myself and my partner contact the people we put down as references and not a single person had been contacted. ABSOLUTELY DISGUSTING.

Bradley · 17 July 2024

★★★★★ 1/5

Trustpilot

My experience of a BDM called Tina…

My experience of a BDM called Tina Warerfall was dreadful. Completely inept and incompetent. Her boss Richard Webb is a faceless bully boy too.

Tina · 4 October 2024

★★★★★ 5/5

Trustpilot

We really appreciated the care and…

We really appreciated the care and attention from Pattinsons!

Jane · 8 July 2026

★★★★★ 5/5

Google

Nothing has been a problem for these estate agents since we put our house up for sale. Every staff member I have spoken too has been polite and helpful every step of the way. I would not hesitate to recommend buying or selling your home through Pattinsons.

Amy · 9 August 2025

★★★★★ 1/5

Trustpilot

I made an offer to buy a bungalow in…Your response seems to favor the seller unilaterally, whereas your role as an estate agent is to provide excellent service to both parties, rather than assuming a

I made an offer to buy a bungalow in Middlesbrough through Pattinson estate agent which was accepted only in a week afterwords I received voice a massage from Melanie Devine (hardly divine at all) gazumping on an accepted offer which I find unscrupulous. I now don't know what will happen to the deposit I paid for conveyancing solicitor. I expected Pattinson would have taken the rotten property off the market or warned me so I wouldn't pay deposit until both side are fully committed. I now regard Pattinson as joke and wast of time a warn everyone when dealing with this state agent In response to above Pattison asked me for detail:"Thank you for your prompt reply. Frankly, I didn't expect it, given the narcissistic verbal response I received when I called to inquire about why, after officially accepting my offer a week later, the property was still on the market. I had assumed that upon acceptance, the property would be removed from sale, especially since I had already incurred expenses in engaging conveyancing services. One would expect this to be in the customer's interest.Thankfully, I hadn't yet engaged a building surveyor or engineer, saving me from further expenses. However, there was not even an apology for the wasted time and the losses incurred due to what I can only describe as total incompetence.I have previously purchased two houses through Pattison estate agents and have been satisfied, but I must express my total dissatisfaction with the handling of this particular purchase.Your response seems to favor the seller unilaterally, whereas your role as an estate agent is to provide excellent service to both parties, rather than assuming a profit-driven stance that could lead to losses to either side of the transaction. It's perfectly reasonable to temporarily suspend acceptance of an offer until securing the best offer for the vendor or until the vendor commits to selling, at least in principle. As you understand, buyers often incur expenses for engaging conveyancers and surveyors. Perhaps adopting a legal approach akin to Scotland's property transactions, which outlaws gazumping, could help mitigate situations where your conduct may be perceived as lacking, irrespective of the costs borne by those who trusted your business integrity. Then afterwords being subjected to verbal arrogance from your staff, followed by what feels like a halfway justification in your own response, which is disheartening. I've used your services twice in the past when purchasing two houses, but I won't be doing so again, will share my experience with business colleague and family in absence adequate regulation to force acceptable business conduct .M. Zand"

M.zand · 1 May 2024