Trusted Agent profile · Bedlington
★★★★★
1,304 reviews across 2 platforms
17-18 Market Place, Bedlington, NE22 5TN, NE22 5TN
Pattinson's office in Bedlington, at 17-18 Market Place, is rated 4.3 out of 5 across 1,304 reviews on two platforms, including 161 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Pattinson Bedlington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bedlington.
Every review we hold for the Bedlington office, from every platform, shown as written. First names only.
5/5
TrustpilotTheir service to the landlord is
Their service to the landlord is , customer service oriented .
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
5/5
TrustpilotSold the house really quickly
Sold the house really quickly, did a fantastic job with the photos and videos. Kept us updated, really good service
Thank you so much for this review Kathryn! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
GoogleI can’t thank the team enough for such efficiency and excellent communication when selling my property . I was very nervous about the full process and they answered all my queries and concerns and ensured everything was hassle free. It’s great to know you can still get a fabulous service with very friendly staff
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
1/5
TrustpilotAwful company for tenants
Awful company for tenants. The issues I had with this company are too many to mention The highlights are having a delayed move in date. Moving into a filthy home that hadn’t been cleaned. Living with leaks and holes in the ceilings that were not repairs for months. And when they were repaired … it was like they were repaired by cowboys. Such as using gloss paint to patch up a ceiling so it stood out. Finding out I had 2 months notice from the sold sign outside my home. To taking 5 weeks to return a deposit and illegally hanging onto it. The company lack any focus on tenants and quality and desire to resolve issues. Please avoid them. My like has dramatically improved now I know I never have to have any contact with them.
Hi Helen. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
4/5
TrustpilotSale and purchase both through Pattisons!
Friendly, professional service.We chose Pattisons for the sale of our house as we had our eye on one of theirs to purchase, fees were competitive and loved how the house featured on all house apps and web platforms. House sold within 2 weeks and offer accepted on purchase soon after. No complaints for the estate agents and Dean was monumental in ensuring the sale complete and both my buyer and onward purchase ran smoothly.The only gripe I have is with the solicitor that was recommended, Bideman solicitors acted on my behalf for both sale and purchase and they were truly terrible. Had taken on more work then they could manage with emails and phone calls being missed or not replied to for weeks… I would definitely use Pattisons again should we move but will definitely be finding our own solicitors. Huge thanks to Dean and team for all their hard work and efforts in these uncertain times! ⭐️
1/5
TrustpilotI left a review on here on the 24th…
I left a review on here on the 24th April about the poor service I received when selling my mums house. My review had a very apologetic response saying that they would look into matters for me. I as contacted by someone who asked for details, which I responded to immediately. Ive chased this up since, with no response or acknowledgement at all.No point saying you are going to do something - to look good - for all those out there thinking about using your services. Please avoid this company. Maybe this time you'll take my complaint seriously.
Dear Rebecca,I'm truly sorry to hear about the negative experience you had with Pattinson - Hexham branch during such an emotional time for you and your family. It's important for us to address these concerns and understand what went wrong so we can prevent it from happening in the future.First and foremost, I want to apologize on behalf of the entire team for the inadequate service and communication you experienced. This is not the level of service we strive for, and I understand how this must have caused additional distress during an already difficult period.Please be assured that we take your complaints very seriously. In order to fully investigate the situation, we would like to get in touch with you personally. Could you please provide us with your contact details, including a phone number, email address and proeprty address? Kindly provide this to socialmedia@pattinson.co.uk so we can investigate further.Once again, we apologize for the inconvenience and distress this has caused. We are committed to addressing your concerns and providing you with the assistance you need.
2/5
TrustpilotUnethical Auction Practices - Blyth Branch
What a difference 18 months make. After a recent incredibly poorly managed auction by the Blyth branch I no longer trust this company to carry out a fair and transparent transaction. Moving auction dates, giving no time for the legal pack to be checked, allowing other bidders to drop out at the last minute, and allowing lower bid increments than listed in their T&C’s. It’s all very suspicious and it’s not the kind of business I want to be dealing with. If (and it’s a very big if) I purchase any further properties through Pattinsons it will be via head office not the branch. *** Previous review from Jan 2020 ***We have bought a number of properties from Pattinsons over the years and their service just keeps getting better. Our latest one with the Blyth branch was a breeze. It was an auction property we bought before auction, and unlike some others we looked at had reasonable fees attached to it. Caroline was an absolute pleasure to work with and Terri holds the Crown as my favourite estate agent. Keep up the good work guys. We will be back for more!
5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end.Phil came out, valued my home and was very personable. Property sold within 24hrs. Faith was amazing in handling the viewings and the sale of my property. Keeping me updated all the way through what could have been quite a stressful process. Would highly recommend pattinson. Thank you
1/5
TrustpilotIf I could this review zero stars, I would
If I could this review a zero stars, i would.
We are sorry to hear that you feel the service you received did not meet your expectations. Prior to bidding, all prospective buyers are advised to carry out their own due diligence and ensure they are comfortable with the process and terms before placing a bid, as doing so enters them into a legally binding contract. Any funds relating to reservation fees and deposit liability are clearly outlined within the auction terms and conditions, which all bidders are required to review and accept prior to participating. Once the property has exchanged, any matters relating to failure to pay or complete fall between the buyer and the seller, with our role being to facilitate the auction process on behalf of the vendor. We can also confirm that this matter was previously reviewed and addressed prior to this review being posted. While we regret that you remain unhappy with the outcome, we must highlight that the process followed was in line with the legally binding contract and terms that were accepted at the point of exchange. We appreciate your feedback and wish you the best moving forward.
5/5
GoogleVictoria was fabulous during the buying procedure - she explained everything clearly, was enthusiastic and very helpful when we had questions. She provided us with various contacts required for the buying process and was a pleasure to chat …
5/5
TrustpilotExcellent service from Caroline at the regional branch
Excellent service from Caroline at the regional branch. Our house sale took a long time due to the buyers solicitors/lockdowns however Caroline was always happy to help chase solicitors and the buyer. As we were always on hold to the solicitors Caroline always rang them, when we told her we struggled to get in touch with them, and she regularly sent emails to the various parties involved requesting updates and ensuring everyone was kept in the loop of what was currently happening. Caroline was professional and polite every time I contacted her and all the other staff at the regional and Bedlington branch was also happy to help with any enquires I had, or ensure Caroline received my messages. Overall an excellent service was provided.
5/5
TrustpilotRe modeling project
Gr8 professional service.
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotSarah scott and her excellent communication
Sarah scott has been an absolutely god send during the selling of our property.She has been excellent with communicating with us when our solicitor was not. She has kept me informed and calm During the process and I want her to know how grateful we are! Thank you Sarah, you understand the need for clients to be kept informed and in regular contact with, during a very stressful time
5/5
TrustpilotVery good staff
Very good staff. Excellent service for renting out a property.
Thank you so much for this review James! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
5/5
TrustpilotEloise Wallace was great!
Eloise was great helping us with moving into our new house! Talked us through the whole thing and made sure we were at ease. Also helped us to get the move in date we wanted. Would 100% recommend using pattinsons when renting somewhere.
5/5
TrustpilotDan, Sue and the team at Houghton
Recently sold and bought another property through the Houghton branch.
Thank you so much for this great review Rebecca! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency
1/5
TrustpilotI went to view a property in Harrow…
I went to view a property in Harrow that is being sold via auction by Pattinson. The agent gave me the brochure and to my dismay I see that Pattinson are charging 6% of the property price to the buyer. This amounts to £30,000 in order for them to hold an online auction for the property.This is a daylight robbery and does not serve the buyer or seller well. This fee should not be more than 1.5%. I decide to not go ahead and bid.
5/5
TrustpilotI let my property through Pattinson and…
I let my property through Pattinson and they have always received excellent service from them. Any issues are quickly attended to.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotFriendly staff and most of all…
Friendly staff and most of all excellect customer service . Thans to pattinsons for getting me a property when i was homeless ...
Thank you so much for this lovely review Jordan! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
1/5
TrustpilotVery unprofessional
Very unprofessional, told us our offer was agreed and vendor was happy and property would have no more viewings and then suddenly they said they had a higher offer. Depends who you speak to, some staff seem very inexperienced. Must be one of the only estate agents who allow viewings once an offer has been accepted. However when I went to buy a property they wouldn't let me view as they said the offer had been accepted, so contradicting themselves, even when I tried to explain this, no apology just said this was usual practise!!!
Hi. We are sorry that you have not had the experience we expect from our team. Please provide us with some more information, like the property address and your email address or contact number for yourself. Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
5/5
GoogleLisa has been outstanding selling my flat. It’s been a long hard journey selling a great flat in challenging area. We have had some issues with neighbours and through it all Lisa has provided me with brilliant professional advice. It’s taken 3 years to sell, but since Lisa took on my challenge has had so many offers and finally a purchaser. Lisa has been amazing, great communication, great advice, kept me from going mad, liaised with buyer, solicitors and always have had outstanding service. She is a top quality agent, I cannot review her more highly, she is the best agent I’ve ever used and I hope to work with her again sometime. I wish her every success in estate agency work, an asset to your organisation and my thanks for your brilliant service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotShowed me round the property
Thanks so much for this 5 Star review David! We are happy that your experience with us has been great!
5/5
TrustpilotSales genius
When we made the decision to put our home up for sale we were instantly put at ease by Rachel Ratcliffe. She made the process very easy, kept us well informed and her communication meant we knew what was happening when. She really is a peoples person and is very good at what she does. She also helped secure our offer on our new home! Thank you Rachel
5/5
TrustpilotCouldn’t have been more impressed with…
Couldn’t have been more impressed with Keith Pattinson who took care of the sale of my home and purchase of another. Lyndsay was fantastic from start to finish! Very professional and nothing was too much for her. Kept us updated from start to finish. Would highly recommend A+++++++++++++++++
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Tell us what you need and we'll put you in touch. Pattinson Bedlington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bedlington.
