Trusted Agent profile · Bedlington
★★★★★
1,304 reviews across 2 platforms
17-18 Market Place, Bedlington, NE22 5TN, NE22 5TN
Pattinson's office in Bedlington, at 17-18 Market Place, is rated 4.3 out of 5 across 1,304 reviews on two platforms, including 161 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Pattinson Bedlington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bedlington.
Every review we hold for the Bedlington office, from every platform, shown as written. First names only.
5/5
GoogleCant fault them! Fantastic service from a fab team. We had virtually given up on relocating to Newcastle when Jane suddenly came to our rescue in finding us a house. Now the move is going ahead and our family will be together again at Christmas. Thank you so much to Jane and the rest of the team for making it happen.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleThe auction process certainly took the stress out of selling a property. The staff at Pattinsons were extremely helpful and kept me up to date on the process all the way. 28 days and done amazing 👏- if you want to sell quickly I would definitely recommend using the auction process.
5/5
GoogleGreat experience with Pattinsons Bedlington. I moved from a different estate agent who had given me very poor service and very little communication. From day one I was confident using them and the communication, from Vicky & Faye, has been above and beyond. I would definitely recommend .
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
1/5
TrustpilotVERY POOR SERVICE AND LACK OF COMMUNICATION
The level of service expected by Pattinson is not fulfilled. first week of our moving in the water leak happened in our sink and they took 5 days to fix that .. now it's the misinformation about the electricity supplier from Pattinson that our power went off couple of days back . We misunderstood it with the fuse and waited for maintenance team to fix it . called the maintenence dept after a long struggle to get connected and many number of calls and call diverts we got connected with Bob who couldn't make it yesterday but came today morning (12 /09/2022)told us that it's meter issue and previous tenant had left 1.2 pounds balance and that's why we have been cut off . Pattinson had not shared us with these details of current provider or any other information . A company called tenant shop contacted us and told that Pattinson's have not shared the current provider details but told us once they share they ll fix the account with energy provider. Now it's down that we are living without power for 2 days now .. It's very unpleasant experience .. they neither gave us the number of the maintenance person to contact and their emergency contact is unavailable. Pattinson is good in other areas. but with us it's very poor service ..Bob showed up today and has helped us with finding the energy provider . dlNot sure how long it would take to bring back power . Wish Pattinson's had told us these things before hand so we could have had power by now
Hi, Pooja. We are sorry to hear that you have not had the experience we expect from our team. Can you provide us with some more information, like the property address and the email address or contact number for yourself? Kindly share information with socialmedia@pattinson.co.uk so we can investigate further.
5/5
GoogleI’d just like to start by thanking Kelsein Wealleans on her commitment and enthusiasm while our house has been on the market. She is extremely passionate and motivated to do her best for her customers and this shines through every time we engage in conversation. Kelsein has been working around the clock to do her very best, often going beyond her means and expectations to deliver. She is an asset to the agency and hope she receives some sort of recognition for all her hard work. I appreciate this line of business can not always be easy, but with a smile on your face and an honest approach like Kelsein, this is made 100% easier. Thanks again, really appreciate it. Dave & Andrew
1/5
TrustpilotOffered on a house
Offered on a house, outbid, increased offer had the offer accepted, absolutely delighted, then informed the next day a higher offer had Been accepted and no more offers were Been considered,so I wasn't even offered to increase my offer. What I can't believe is why the sellers were not told an offer had Been accepted, I've offered on numerous homes to be told, sorry we have accepted an offer over the weekend for that property, when I rose a complaint, i spoke to the manager then the sales director and NOT ONE of them apologised for the distress and inconvenience caused. A prime example of there customer service. Shocking
As explained today in response to your complaint, it is ultimately the decision of the seller who the property is sold to and at what price. You placed an offer however there were several interested parties who were also placing offers. Unfortunately you were not the successful applicant which is frustrating however we have carried out our duties in a professional capacity as agent. Your comments regarding the seller not being advised 'an offer had been accepted' is simply untrue as it is the sellers decision to accept or reject the offer, not the estate agent. I hope this further clarifies your issues raised.
5/5
GoogleDealing with the Bedlington branch has been fantastic whilst selling my Home. They have kept me up to date along the way. Fantastic customer Service l, especially Faye. Great job 👏🏻 …
5/5
TrustpilotI sold my property with Pattinsons and…
I sold my property with Pattinsons and was very happy with the process. Ian Robson was my contact and I was happy with his knowledge and experience as he guided me through the selling process. I am using again on another property sale
1/5
TrustpilotOverall appalling behaviour and experience, wouldn’t recommend at all
Overall bad experience, no communication between referencing and branch who continued to lose documents throughout the whole process, over charged referencing costs by £50.00 which when we questioned were apologised too, we decided overall to pull out as they all kept giving us different information and couldn’t give a straight answer at all to practically any questions we had, only once a complaint had put in would they even respond helpfully or partially helpfully, the property was very nice but would not ever consider going back to Pattinsons no matter how nice the property, also when we pulled out we were told no refund would be given even though the incorrect charges were paid and we overpaid £50.00 which was never seen again, the only part of the process which was nice and simple was the exiting of the deal despite losing £300.00 it was nicer than the thought of having to be locked into a living arrangement with Pattinsons. They did similar to my parents when they were selling a property causing lots of lost money and inconvenience but that’s a completely different matter. Back to my original dissatisfaction my only request following the drop out of the contract was to have a reason on letter headed paper to confirm why I wasn’t refunded the payment and querying the £50.00 extra, to which I was told the manager does not have word and cannot issue this which I think is disgraceful. Since went with a different estate and letting agent who are perfect and I cannot fault them one bit.
5/5
TrustpilotSold a property with Pattinson
Sold a property with Pattinson. Thank you Dean, Jason and Emma at the jarrow brand. Been a huge help and guided me through the whole process. 10/10 service and sold the property in a week !! Defo recommended to anyone looking to sell there property fast and for the highest price !
5/5
TrustpilotGreat service and helped us through the…
Great service and helped us through the full process. Thanks again to the full team.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your day to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotPrompt Sale, great after sales support
The house was sold promptly and advertised in a professional way. The post sales support was very good. Thanks to Wendy Burbridge for all her support there in expediting things. Compared to the sellers agent "a certain colourful stone online company", they were head and shoulders better. Fully reccomend using Pattinsons!!
1/5
GoogleAshington branch 2 employees working in the same branch giving different information out . One saying you're OK to buy a house ,we put an offer on a house we were very excited to have found the perfect house. 4 days later, we were told the …
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
5/5
TrustpilotPrivate renting
The staff at Keith Pattinson have gone over and above to help me get into my house. They have been amazing!!!! Would recommend them as a letting agent. I have rented through them before and everything is always handled with efficiency and with professionalism
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
5/5
TrustpilotI can highly recommend Carl Richardson…
I can highly recommend Carl Richardson who has gone over and beyond to help us purchase an apartment. Carl has been easy to reach, very informative, friendly and understanding. Thanks for all your help, Maria
1/5
TrustpilotLeasehold flat with significant arrears
We bought a leasehold flat from Keith Pattinson Limited and were told that all service charge and ground rent accounts were paid up to date before agreeing to purchase under an ‘auction’ type contract.Important to note that Keith Pattinson Limited charge £5,000 plus vat when the vendor had elected a ‘no fee’ option!Compared to other auctioneers / estate agents this is a lot of money!The day we were due to complete we found out that there were significant arrears on the service charge account, going back nearly 2 years!We were advised to not complete because if this had caused the freehold owner to take repossession proceedings we would be buying ultimately nothing!!We explained this to Keith Pattinson Limited.What proceeded was a nightmare! We were served with a notice and daily interest charges and we had to jump through a lot of hoops with the freehold owner to understand the present position.Keith Pattinson Limited did absolutely nothing to help us, aside from tell us that we were bound to complete under the contract we had signed and that we were liable for any arrears! They basically told us to stop contacting them!! A complete contradiction to our correspondence prior to and during the sale process.Things happen when buying and selling but what you look for in a reliable service provider is a bit of support. Sadly we didn’t get any and despite completing on the sale, it cost us nearly £1000 in extra fees.When things run smoothly I have no doubt Keith Pattinson Limited are really good to deal with and can’t do enough to help, however if there are issues which may be a little bit complex or difficult, they don’t, and there are other agents out there (for example Pugh auctions) who go the extra mile!
Dear Ancoats Ltd. After our extensive efforts to assist you with your enquiries following your legal exchange of contracts on the subject property, we are disappointed to read your comments within your review. As previously discussed, we have provided you with the details of process in order to follow the complaints procedure if you still feel aggrieved.
5/5
TrustpilotStockton branch of the company have…
Stockton branch of the company have great staff. They kept me well informed of everything that was going on.They have being really really helpful, nothing was too much for them from start to finish. I would like to thank Mel she was great got things moving for us. I would highly recommend them.
5/5
TrustpilotExcellent
Gary was excellent from start to finish of my purchase. He kept me updated all the way through. Never hassled me, just the right amount of communication. Gary is a credit to Pattinsons, a real estate agent. Thank you for making my house purchase as stress free as possible.
1/5
TrustpilotTerrible
I listed my home with this company and the customer service was terrible. They did not explain the process, they did not keep me informed and when I called them to find out what was happening with the sale of my home I come to find out that the person who was assigned to my home was on annual leave for two weeks and nobody would be dealing with enquiriesEnquiries have been made about my property and the follow up was poor. They sent an email and failed to follow up with the buyers. I requested that following the poor service which I received for my property to be removed they said that I would have to wait an additional month or pay 1000 plus vat to have it removed. Given that one person is on annual leave that means for the remaining 5 weeks they will do nothing with the property. What a waste of time and effort. I wouldn’t trust them with my home ever again.
Hi Sabrina, We are sorry you have not had the service we would expect from us. Can we ask you to provide more information, like the property address in question and the email address you registered with us. can you provide this information to socialmeadia@pattinson.co.uk so we can look into this matter further
1/5
TrustpilotPattinson's adverise property on their…
Pattinson's adverise property on their platform.
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks.
5/5
GoogleFantastic service from everyone. Can't praise them enough for their help and enabling me to buy a beautiful bungalow.
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
4/5
Trustpilotletting and auction sale
Pattinson assisted with finding a tenant. Lengthy process although much to do with pandemic. Overall good service. I also sold same property via Pattinson auction. Valuation was higher than what bidders were offering for good number of months each time trying to persuade me to accept the low offer. Finally I was lucky someone bought it at much closer minimum price we had set. I had no hasstles otherwise.
5/5
TrustpilotWent the 'extra mile' on a few occasions
I dealt with Terri at their Blyth Office for my house sale. Excellent service from her and her colleagues. Went the 'extra mile' on a few occasions. Would not hesitate to recommend to others. Used their recommended/'in-house' Solicitors and they were good too. In view of my ill-health I was very grateful to be able to hand things over to the professionals and let them get on with their job without undue chasing or monitoring etc.
5/5
GoogleI would like to say a big thank you to the staff at the Bedlington and Blyth branches especially Jane for her handling the sale of my property. Always kept up to date with the sale and completion of the legal documents always at the end of phone if I needed help. Great work I would recommend highly to any buyer or seller 5 stars from me
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Tell us what you need and we'll put you in touch. Pattinson Bedlington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bedlington.
