5/5
GoogleVicky was an enormous help ensuring I stayed up to date with all the ebbs and turns which ensured I felt confident throughout the process of selling my house.
Trusted Agent profile · Bedlington
Pattinson Bedlington reviews
★★★★★
1,304 reviews across 2 platforms
17-18 Market Place, Bedlington, NE22 5TN, NE22 5TN
Pattinson's office in Bedlington, at 17-18 Market Place, is rated 4.3 out of 5 across 1,304 reviews on two platforms, including 161 Google reviews rated 4.7.
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Reviews
Every review we hold for the Bedlington office, from every platform, shown as written. First names only.
Google1/5
TrustpilotAuction leading to a 3-year legal battle and settlement
In May 2021, I embarked on what seemed to be a straightforward journey of purchasing a property through Pattinson at auction. However, this process quickly devolved into a 3-year legal battle that brought significant financial strain and immense personal stress to my family and me.Pattinson marketed the property as an auction sale with an undisclosed reserve price, only to later sell it to me below this threshold - and the courts later confirming they had no express authority to do so. Despite my commitment to the purchase, including paying a substantial deposit and Reservation Fee, Pattinson failed to complete the sale, and I did not receive a refund until about 2.5 years later after several repeated requests.Throughout this ordeal, Pattinson's representatives, specifically Bobby Myers and Vinny Dadhria, lacked clear, transparent and honest communication. In my opinion, this suggested to me that there was miscommunication at best and/or dishonesty at worst. My own experience, along with questionable practices found in online reviews, raises serious concerns about their business operations.The escalating damages and legal costs forced me to sell my previous home, leaving my family dependent on the support of relatives to avoid homelessness. Additionally, with a significant portion of our funds withheld and rising mortgage rates, our ability to purchase another home was severely diminished, delaying our plans to grow our family.After three years, we accepted a settlement offer from all three parties involved to conclude the litigation, but the loss of time, energy, and the intense stress we endured means that no settlement could ever fully compensate us.Although Pattinson were not entirely responsible for what had occurred, I urge anyone considering Pattinson to exercise extreme caution. If my experience is any indication, the process is fraught with challenges that should be avoided at all costs. If you do proceed, document every step meticulously, including recording all communications, and ensure you have sufficient funds in case legal action becomes necessary.Update: I have been asked to remove my review entirely, or else Pattinson "will have no hesitation in issuing proceedings without further reference". Apparently, my attempt to leave an honest review of my personal experience with Pattinson caused them to become protective of their reputation and have warned me of the potential for further litigation. Therefore, I am updating my review to clarify (1) there were two further parties to the litigation and the settlement was made by all three parties, and (2) Pattinson were not entirely responsible for what occurred.
5/5
TrustpilotExcellent communication and service
The service we have received from Paula has been exceptional. The communication has been prompt and thorough throughout our sale and nothing has seemed too much trouble for her. Danielle in branch has also been very helpful with both our sale and search for an onward property. Will certainly be using the services of Pattinson in future.
5/5
TrustpilotI’ve recently been looking for my…
I’ve recently been looking for my forever home and can’t thank Lara enough for being so accommodating and honest. Her opinions and experiences went along way and really helped me with my decisions and doubts. Thank you so much Lara
5/5
TrustpilotRecommended Co
Jamie was excellent in assisting us with the auction purchase of our property. The whole auction process seemed daunting but Jamie and the rest of the team were always helpful and guided us through the process.
5/5
TrustpilotHighly recommended
From viewing a property to the offer process and beyond, Pattinson staff were amazingly efficient and understanding. Viewing was 100% in line with the 2020 / 2021 Covid rules and their communication through the offer process was spot on. If they said they'd do something, they did it. If they said they'd call me, they did. What more can you ask for. Thank you so much for everything
1/5
TrustpilotShame I can’t leave zero
If I could rate this company zero then I would. Awful company to deal with. So many broken promises even after complaints being sent. Very aggressive staff who throw threats around. I would avoid at all costs. Communication is nonexistent and then they get offended when you call them out for it.
Agent replied · 26 October 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
1/5
TrustpilotShame I can’t leave zero
If I could rate this company zero then I would. Awful company to deal with. So many broken promises even after complaints being sent. Very aggressive staff who throw threats around. I would avoid at all costs. Communication is nonexistent and then they get offended when you call them out for it.
Agent replied · 23 November 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
5/5
GoogleI recently completed the agreement of a rental property through Pattinsons at Bedlington.Jane and the team were brilliant from day one, and even helped me get some furniture from a property that was to be cleared.A first class service from all the girls.Can’t thank them enough!
1/5
TrustpilotHad a valuation done recently I have…
Had a valuation done recently I have been trying to get a valuation for nearly a week I’ve phoned numerous times and still unable to get valuation also never know a valuation like this only 5mins spent at the property took photos and that was it 🤯
Agent replied · 26 October 2024
Hi. We are sorry that you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further.
1/5
TrustpilotRubbish
Service from start to finish was dreadful.No communication. A simple no chain sale took over 3 months without any reasoning why. Solicitor appointed by them was the same. No communication. When we did get info it wasn’t consistent. 2 grand fir a simple sale, no advertising, no sale board and took forever
Agent replied · 26 October 2024
Hi Brian. We are sorry you have not had the experience we expect from our team. Can you provide us with some more information on your experience, like the property address or contact number you registered with us? Kindly share information with gdpr@pattinson.co.uk so we can investigate further
5/5
TrustpilotExcellent friendly service
From the minute I spoke to the girls nothing was a problem. Eryn was my first point of contact and she was very friendly and knowledgeable, she made me feel at ease immediately. Lisa was then my appointed agent and went above and beyond to keep me up to date and make sure the process was seamless
1/5
TrustpilotWaiting over 4 months for a repair....
As a tenant of Pattinson's for several years now, I am continually surprised at their ineptness, time blindness and inability to follow through with some of the most basic and simplest of tasks.For example - I had a leak in my living room ceiling, which required a contractor to cut round a half metre square hole in the ceiling.Although my landlord is always prompt to agree repairs and Pattinson's have an array of effective and experienced contractors on their books, it all seems far too much for them to organise.I have waited 4 months for the hole to be fixed and I'm still waiting. This unfortunately isn't unique. I'm embarrassed to have guests in my home so i have cancelled Christmas as I have no doubt it wont be fixed by then and I do wonder how the hole will increase my gas and electric costs.The worst.EDIT:Pattinsons have responded to this on the same day but have not emailed me the timeline as stated below. The ceiling has been damaged for 4 months. The delay was caused by Pattinsons and not the landlord or the contractor.
Agent replied · 26 October 2024
Dear HelenThank you for your review. We always try and attend to all repairs as quickly as possible, although I understand that it can be frustrating waiting for contractors to attend and provide quotes. As discussed on the phone, the landlord has authorised the quote and the contractor has scheduled to undertake the work next week. I have also emailed you a timeline of this repair, which will hopefully demonstrate that the delays have been outside of our control. Please accept our apologies for any inconvenience.
2/5
TrustpilotWould not recommend to a landlord.
Recently found a tenant for my property, told me it was a middle age working family with a home owner guarantor. They then decided they didn’t need a guarantor and added an 18 year old on the tenancy agreement, both without consulting me first. Complained and was basically told nothing they would do and suggested I take out rent insurance if I was concerned.
5/5
TrustpilotGreat service from Bedlington
I commissioned the Bedlington office deal with a “House to Let” for me. They were fantastic 👏. Jane came out and did the photographs, showing the house to its best advantage and then it was advertised. After 2 viewings a lovely couple from out of the area paid their deposit to secure. Pattinson’s carried out all of the checks to ensure that they were a satisfactory family and my house is now rented with a very happy landlord. Thank you Pattinson’s, you couldn’t have done better.
1/5
GoogleWhat a shambles from start to finish. Disgusted by the lack of professionalism. They gained all my personal information under false pretences. My son wanted me to be a guarantor on a property. I told Pattinsons I was not a home owner but knowing full well that was a clause in the application let me waste time applying. Then had the cheek to say we had not read the small print. I will never talk to this company again. Beware
Agent replied · 24 October 2024
Dear Alan, Thank you for your comments. Our referencing criteria states that a guarantor must a homeowner, however, in this case, the landlord was prepared to make an exception and proceed with the application. This was on the basis that the tenant would pay a damage deposit. The tenant was unable to provide a damage deposit and therefore we were unable to proceed further with the application.
1/5
TrustpilotAwful experience
I was reduced to tears by Louise Wilkinson from the Blyth branch , she insinuated that it was my fault that the completion was taking so long. I told her she was driving me to suicide with her nasty remarks on every phone call and she told the solicitor to stop the sale saying I was not of sound mind. The sale of my flat went through. Bitter woman .... Also lied about the fees, was £800 more... I have never dealt with such nasty estate agents
Agent replied · 26 October 2024
Hi Gillian, we are sorry that you have not had the experience we would expect from our team. We would take this matter incredibly seriously, given the content of your review, we would like to reach out to you as a matter of urgency. Could we ask that you kindly share more information like the property address and any contact information you would like to share with us? Please send to socialmedia@pattinson.co.uk
5/5
GoogleVicky was an enormous help ensuring I stayed up to date with all the ebbs and turns which ensured I felt confident throughout the process of selling my house.
5/5
TrustpilotDealt with Carly and cannot fault her…
Dealt with Carly and cannot fault her quick and easy offer such was accepted, very genuine person. The office was spot on as well missed a call and happened to be walking passed the Washington branch and they knew exactly what I was there for by a brief description 2 days later. Great service all not could not be faulted.
5/5
TrustpilotPerfect
Sheila was always lovely to deal with and chased my queries up straight away, and Darren really impressed me when he came to do the valuation - really good local knowledge and enthusiasm for his work. Couldn't fault Pattinson's West Road branch at all.
5/5
TrustpilotA good start
Im at the start of the tenancy when im writing this. Process is going without a problem so far.Staff is friendly and flexible. Referencing was quick and straight forward.
5/5
Trustpilot5* house sale
Would just like to say a massive thank you to Keith Pattinson for a smooth sale of our house they acted in a timely & professional manner & nothing was a bother when I needed help it was all dealt with from start to completion in less than 14 weeks very friendly staff would defiantly recommend thanks againMrs Maclauchlan
5/5
TrustpilotI Would like to thank Pattiinson estate…
I Would like to thank Pattiinson estate agents fawcett street branch for there helpIn particular Pauline Hellens who was most helpful With her knowledge and expertise we found her Warm helpful and a joy to know
1/5
TrustpilotWorst experience of my life
At the start I was asked if I wanted them to provide a solicitor and said that I would get my own but when the paperwork arrived it had the name and address of a solicitor recommended by them. I foolishly accepted this (without looking at reviews) as I did not think they would recommend a bad solicitor. I was very wrong. She was impossible to get in touch with by phone, I have never heard her voice yet. Pattinsons got in touch to ask if the buyers could move into my house (on licence) as they were sitting in the street with a furniture van full of furniture and 2 dogs. I agreed to this as I thought the money would go through in the next 24 hours and I had already moved out 4 days before and was living with my sister. It took 15 days for the sale and purchase to be completed and another 5 days before money went into my bank. This was all the fault of the solicitor that was recommended by Pattinsons as the buyers were keen to pay the money as soon as possible but they ended up paying stamp duty due to the delay. They moved in on 22 June and thought it would be settled by the end of the month. I have never had so many sleepless nights and stress and complained to Pattinsons and was told that nothing was their fault and to complain to the solicitors. They did have some sympathy for my predicament but were not accepting any blame. I am just glad it is all over with now and I will never move again.
Agent replied · 26 October 2024
Thank you for your comments and once again I would like to reaffirm as already previously stated the problems regarding your solicitor must be directed to them initially by raising a complaint and then you will have the opportunity of seeking further resolution with the Law Society. I am aware that Danielle gave you her full support as a sales negotiator and all agreements and contracts that you agreed regarding the buyers moving into the property prior to completion comes under the direction of you yourself and your lawyer.Buying and selling a property can be extremely stressful for individuals and we fully appreciate that. However we are not lawyers and therefore anything contractual has to come via the lawyer and this is where you need to direct your complaint. As you will see from other reviews we at Low Fell pride ourselves on customer service, and I believe as Branch Manager we delivered this. Our role is negotiating of the buying and selling of a property along with sale progression all of which we did to a very high standard.I do wish you well in the future and enjoy your new home.
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Tell us what you need and we'll put you in touch. Pattinson Bedlington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bedlington.
