1/5
TrustpilotNever use bridgfords and Natalie
Never use bridgfords and Natalie. They are the worse ever. No care. The hacienda deansgate branch is a nil star. Terrible. No one calls you back. They are ignorant to the core. Never use them.
Trusted Agent profile
Bridgfords Ponteland reviews
★★★★★
512 reviews across 2 platforms
9 Main Street Ponteland, Newcastle Upon Tyne, NE20 9NH, Northumberland NE20 9NH
Bridgfords's Northumberland office at 9 Main Street Ponteland is rated 2.3 out of 5 across 512 reviews on two platforms, including 46 Google reviews rated 4.8. The 466 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Northumberland office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotAbsolutely appalling level of customer…
Absolutely appalling level of customer service and a superb example of estate agent incompetence. Do not go anywhere near this company and use an alternative.
1/5
TrustpilotDo not use bridgefords
Do not use bridgefords. They fed us with lies from the start and told us what we wanted to hear but didnt put ot in writing. We are now £750 down because if the lies.AVOID
1/5
Trustpilotpoor communication
poor communication - lack of contact or updates.on transactions. have to chase them for information.. hard work !
1/5
TrustpilotIt takes a lot of practice to perfect the art of being so incompetent
How can you be so incompetent.People working there can't even send an email.So so so bad, probably the worse company I've ever experienced and would highly recommend you to avoid
1/5
TrustpilotSorry for the 1 start but no option of 0!!!
Happy to take your money with scant regard for their contractual obligation. Took over a year to fix some of the problems in house and still did not address the main problems.Filthy poorly maintained houseDisgraceful.
4/5
TrustpilotGood customer care
I have been renting my house through them for years, comparing this company with others I have to say that they are very competent and efficient. No complaints, I strongly recommend them
1/5
TrustpilotNot interested at all
Not interested at all. Took several phone calls to get any response at all, and wouldn’t allow any house viewing until my own property was on the market.
1/5
TrustpilotExtremely poor customer service
They hanged up on me and refused to pick up the phone. All because I had some specific questions about the property. The length of the call was 5min. Unbelievably rude customer service!
1/5
TrustpilotShoddy practices
Shoddy practices - gave my data to third parties without my authority. Switched utility companies on the property without asking me. And three months on they still have not returned my deposit.
1/5
TrustpilotPlease avoid
Please avoid. Had bad experience both buying and renting the property. The team lacks skills. Communication is very poor and this caused a lot of issues.
5/5
TrustpilotFantastic Sales team
Fantastic Sales team, they provided a personal and professional service when selling our home. It was priced correctly and they supported us throughout a difficult process. Thank you!
5/5
TrustpilotHad a great experience with Bridgefords
Had a great experience with Bridgefords as our letting agent, made the process very simple and were really accommodating even during the current circumstances!
1/5
TrustpilotCommunication is absolutely horrendous
Communication is absolutely horrendous, emailed and contacted through right move and they never get in touch. Shocking company !
1/5
TrustpilotVery bad customer service,not…
Very bad customer service,not responding to emails or calls .Very bad communication.
1/5
TrustpilotCommunicating with Bridgfords is more…
Communicating with Bridgfords is more painful than testicular torsion and, I imagine, giving birth.
1/5
TrustpilotIncompetent
Agree with all other reviews. This company failed in every possible way.
1/5
TrustpilotTerrible experience
Terrible experience, could not be bothered attitude, awful and unacceptable. Also very expensive commision charges.
1/5
TrustpilotAwful company
Awful company. Over priced, unhelpful staff and ridiculous fees and a lot hassle.
1/5
TrustpilotAwful company
Awful company, apathy seems to be their mantra
1/5
TrustpilotTerrible
Terrible.I would not trust these people with your property.
1/5
TrustpilotNegligent and lazy.
Negligent, unhelpful, lazy, lazy, lazy, profiteering, lazy and horrid.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Bridgfords Ponteland
How many reviews does Bridgfords Ponteland have?
Bridgfords's Northumberland office has 512 reviews across two platforms: 46 on Google, 466 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Bridgfords Ponteland's rating?
Bridgfords Ponteland is rated 2.3 out of 5 across all 512 reviews, and 4.8 out of 5 on Google from 46 reviews, checked 9 October 2026.
Where is Bridgfords's Northumberland office?
Bridgfords Ponteland, 9 Main Street Ponteland, Newcastle Upon Tyne, NE20 9NH, Northumberland NE20 9NH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.