Bridgfords Ponteland reviews in Northumberland

★★★★★ 1/5

Trustpilot

Bridgefords Buxton

Whilst the photos, webpage etc were excellent I was annoyed to find Bridgefords took my property off the market as soon as an offer was accepted. The whole procedure then took 4 months due to problems in the chain. During this time there was no guarantee the property would be sold but potential viewers were turned away until I found out and insisted it be out back on the website.At no point would Bridgefords acknowledge they had done anything wrong or apologise. They are happy to accept over £5000 as a fee but do not consider the seller is the customer.Our complaint is currently with the Ombudsman.

Steve · 23 October 2019

★★★★★ 5/5

Trustpilot

Thank you to Louise and Rebecca at…

Thank you to Louise and Rebecca at sandbach branch for selling and finding me a new house! Can’t fault the service you give .. 100% would recommend! Thank you!

Lauren · 17 October 2020

★★★★★ 2/5

Trustpilot

Disappointing service

Disappointing service. They were great over the phone in setting up a viewing but when I arrived, the agent didn't know anything about the property at all and wasn’t able to answer any simple question - this may be a selling tactic used but I’ve never experienced this before. When I put an offer down in time for the very strict and quick deadline they gave, I didn’t even hear back. The only contact I received was from their mortgage department trying to sell their mortgage advice service (which I’d previously said I didn’t need). I then explained that I’d never heard back about my offer and they said they’d have someone ring me, which they never did. I only found out when the house was updated as sold on right move. I really hope I don’t have to deal with them again in my property search, as reading their reviews suggest this is their usual type of service.

Catherine · 13 September 2019

★★★★★ 1/5

Trustpilot

They took a month to sort a viewing for…

They took a month to sort a viewing for a property I wanted to rent. Every time we were due to meet they had an excuse such as the tenant wouldn’t let them in the house, but left it until 15 mins before the appointment to let me know. The photos supplied weren’t what was on the description, said it had been decorated and carpeted recently.. The state of it was awful and shouldn’t have been put on the right move website in that state. When I said I was interested they said they don’t work on a first come first serve and would be in touch, I waited over a week for contact back, left voicemails and then I find out today that it’s been taken off rightmove and offered to someone else. The lack of communication is abysmal. I do not recommend anyone even bothering enquiring. Useless.

Jaz · 12 September 2019

★★★★★ 1/5

Trustpilot

Bridgfords - Sale Branch

Very disappointing experience with Sale branch in selling my home. They were disorganised - cancelling their own viewings last minute because they were short-staffed, not providing feedback on viewings and not letting me know when potential viewers had cancelled appointments. They were not proactive in any way and were unable to provide any constructive advice when asked to review the reasons for the slow progress of the house sale. I have changed agents and it is like night and day, with the new one being everything Bridgfords is not!

MH · 21 August 2019

★★★★★ 1/5

Trustpilot

Months of mistakes. Avoid.

Brigfords Whitefield who I listed my house for sale with closed down, so I was moved to Swinton. This company doesn't have the people or processes to run a service they tell you they can offer.1. My property was meant to be listed as premium, yet never was at Whitefield, until I'd been moved to Swinton. 2. The new images I had done after decorating my house, wasn't used on the new listing with Swinton! I had to keep chasing them up to get them to update their images! (2 months later they're still not!) 3. They didn't have a video for the property which was included as a premium listing apparently. In short, you get a generic video that has no relevance to your area, with some grotty shopping centre appearing in the video out of area, and surprise, again with the OLD images used for this lol. You couldn't make this up. Again after weeks of chasing... These images were never updated, confusing prospects as to what the property actually looks like.4. They put a agent to show my house who was brand new to the area and business it would seem. Had no idea about the surrounding area, even though I'd spent a ton of time with the magaer explaining all about this, (Libby Wilson).. You'd have thought they'd want to put their best people on my house to make up for all these errors and 3 months of wasted time with the old office in Whitefield that has closed (now I see why!)5. The new agent, arrived for the first viewing with a family not suitable for my property, I was told it was a 'young woman who's dad is buying it for her' in fact there were 2 Asian familys of 8 who wanted to look, which my house was too small for.She even forgot the keys when she arrived for the showing - - I wasn't far walking the dog so when she called I run back to let them all in!6. For the second viewing, the same woman arrived 10 mins late. The viewers who had been waiting a while were about to leave... I was notified with my alarm system when they pressed the door bell, so I called the estate agent who told me she's running late, and I simply said 'OK maybe just let those coming to view the property know so they don't leave' lol. They were ideal buyers, younger couple really loved the property, and the agent was expecting them to put in a offer from the phone call she gave me, I said maybe get them back for a second viewing first! Show them the area etc and get them back.Her lack of experience really shows.So after all this, I emailed the manager again Libby, who assured me the video will be updated with the correct images, etc and to have more experience agents show my property.... Since then, nearly 3 weeks ago, I've heard.... Nothing. THERE'S STILL OLD IMAGES ON MY CURRENT LISTING THAT I'VE ASKED FOR MONTHS TO UPDATE!! I chase again 1 week ago for an update... Nothing.Seems to me, this company is closing down and noone really cares... And they're taking it for the last ride.Other than that, it's no wonder online estate agents are taking over...

Darren · 4 August 2019

★★★★★ 1/5

Trustpilot

IF ONLY ZERO STARS WERE AVAILABLE!!

3 Years on from paying top rental price on a dirty and unsafe property I still haven't received my deposit back. Despite paying over £10,000 in rent, with no secure locking mechanisms on most of the windows, disgusting carpets and unsafe worktops, this company then had the audacity to charge me £150 in cleaning costs!!.Luckily I was in a position to buy a house and ditch this house and it's landlord who didn't want to spend a penny on maintenance.Absolute utter crooks, no other way to describe this band of slum landlords.By the way, good luck on using the ombudsman, I tried and despite all the evidence and admittance by the actual company that they did wrong, they have done sweet FA to help.The law is not on their side as they will find out shortly when I will be suing for the full amount of rent on the property.

Paul · 16 July 2019

★★★★★ 1/5

Trustpilot

We went through bridgefords to rent a…

We went through bridgefords to rent a property from a privet landlord. Every single thing we needed them to do never got done we put a lot of money into the house to make it cleaner and to our standard of living.We were told by these that the house was a big difference and much better on every visit. We got in touch about the decking as it was rotten an needed to be sorted for months an months an after phone call after phone call nothing was sorted. Me an my partner are expecting a baby an needed a bigger house so decided to move on the last visit they were happy with everything... but then after 4 month have turned round an said things needed sorting and it was our problems like the decking and back garden which we were getting onto them to sort and now are keeping our bond well I’m not bothered about the bond but the fact how they go about things to keep money so I will be seeking legal advice stay well clear not even 1 star from me..

Martin · 25 June 2019

★★★★★ 5/5

Google

The whole team at Bridgefords provided an exceptional service throughout our property search. Communication was excellent and there was frequent updates on properties that matched our criteria. Overall our experience was that Bridgefords provided a friendly, helpful and efficient service. Recommend to anyone who is planning a house move.

Steven · 26 October 2018

★★★★★ 1/5

Trustpilot

Absolutely f**king disgraceful

Absolutely f**king disgraceful. We were never meant to have any contact with our landlord during tenancy but had it not been for him, we would never have known when repairs were to be done, when gas check was due etcetera. When it comes to confirmation of anything these guys don't get back to you. I simply cannot understand what capacity they occupy when they charge fees but don't actually do any work. Steer well clear whether you are a landlord or tenant.

Gray · 2 May 2019

★★★★★ 1/5

Trustpilot

I am extremely disappointed with the…

I am extremely disappointed with the level of service I received from the Stockton Heath branch. I recently contacted the branch to arrange a viewing of a property which I was very keen on. My initial viewing was arranged for the 8th March which was then cancelled because the house was being redecorated. Another viewing was arranged for the 15th March which was cancelled again for the same reason. Rather than booking another viewing, I was informed that they would be in touch to arrange the viewing. I had received no phone call by the following Friday, the 23rd of March and so I thought I would call them. The property was ready and a viewing was arranged for Monday the 25th. The next day, Saturday the 24th March I received a call telling me that an offer had been accepted and there would be no more viewings! I was also advised that my details had not been stored on the system and that there was no record of any viewings prior to the last one being arranged! I feel cheated and lied to. I believe that the property was earmarked and that the staff there have acted with prejudice. Do not trust this branch!

Bruno · 25 March 2019

★★★★★ 1/5

Trustpilot

Rude, Condescending and keep deposits as fees

Bridgfords informed me that you need to pay one week's rent as a holding deposit and if you passed the credit / reference checks then that money comes off your rent balance, but if you fail then the money converts from rent into a fee and they then keep the fee. That goes against the Tenant Fees Act 2019. Apart from that, the lettings negotiator was extremely rude and condescending.

Mark · 17 December 2021

★★★★★ 5/5

Trustpilot

Daniel Bright surpassed my expectations…

Daniel Bright surpassed my expectations with his exceptional service. Right from the beginning, I felt valued and supported as a customer. His professionalism and attentiveness were remarkable, ensuring a smooth experience. I wholeheartedly recommend Bridgfords to anyone searching for reliable and dedicated assistance in renting property.

Ubong · 17 February 2024

★★★★★ 1/5

Trustpilot

If I could I’d give this 0

If I could I’d give this 0. Booked a house viewing, was there for half an hour outside waiting, so I called up the estate agents who told me they cancelled the viewing but did not tell anyone of us, they could have phoned emailed or simply show up but no. Massive waste of our time, no respect. That’s how useless snd incompetent they are. Run by a bunch of 5 year olds

NR · 12 May 2021

★★★★★ 1/5

Trustpilot

The worse company I've ever dealt with

The only advice I can offer is stay clear from Bridgfords Preston. They don't even deserve the 1 star! I'm a private landlord but I used this company as a tenant and I will never use this company for anything ever again. Literally the worse service I have received from a business in a very long time. From moving in had to wait 3 weeks for a fridge replacement, then got a call 3 weeks after the new fridge landed to be told it was going to be repossessed due to non payment. Had to wait nearly a month without heating due to faulty boiler. Throughout all of this nobody showed any urgency to help. Never sent any paperwork when contract changed to a rolling 1 month or fully explained the terms of my notice period causing me to pay an extra months rent. Then they have the cheek to charge me £30 to send a reference to my new letting agency (Holdens, who have been brilliant by the way) a job which takes literally 2 minutes and 2 weeks have passed and I'm still chasing it after being told a 5 day turnaround. I have been blatantly lied to from different members of the team, and spoke to like I'm inconveniencing them when chasing up a service I have paid them for? How they are still in business amazes me. I hope this review prevents anyone from making the same mistake I made by using this company!

Matt · 18 December 2018

★★★★★ 1/5

Trustpilot

DURHAM BRANCH IS A JOKE

DURHAM BRANCH IS A JOKERented a house with this branch, my landlord paid Bridgfords to do deep clean and wash carpets, neither was done the house was still part furnished with filthy beds and broken furniture. I missed with my landlord more than through the office cos you cannot get through to their phones for love no money. My tenancy was up 22nd Oct and by mistake my rent still went on 23rd. It's now nearly 2 weeks and I still haven't been reimbursed, being past from accounts to gateshead and back to Durham branch, I've sent my account details through email 4 times and still nothing. Absolutely shocking company, I had my check out yesterday which the agent was 35 minutes late for, fingers crossed I get back my deposit as I painted right through and left that house cleaner than I got it

.Shirley · 2 November 2018

★★★★★ 1/5

Trustpilot

KEEP WELL CLEAR OF THE DURHAM BRANCH

where do i start, if i could give 0 starts then i would i went to view a property through the Durham branch the house seemed ok with the tenets belongs still in it so i signed and paid i had stressed that the house must be cleaned before it was let to me they said that would not be a problem, when i got the keys and opened the door the smell hit me and straight away i could see it had not been cleaned every room was filthy there was a lot of black mold in the house which with me having asthma was no good for me to live in, there was also lots of rubbish in the outhouses and the decking was unsafe i was also bitten all over my body it was not fit for anyone to live in the property should never have been sighed off i had contacted the estate agents which were rude and said i had no choice but to keep the property but i point blank refused after many phone calls the finally got back to me to say the landlord will be willing to clean the property but that will be it or they would put the house back up for let again and i would receive some of my rent back but i never got anything back and after a couple of months fighting to get my bond back as staff never returned calls or emails i was £920 down plus all phone calls and being charged for council tax water the energy bills for a house that i had never lived in the stress and upset they caused me and not getting an apology is so unreal very unprofessional company i stress to people to stay well clear!!

Kelsey · 19 October 2018

★★★★★ 1/5

Trustpilot

6 months with Bridgfords what an…

6 months with Bridgfords what an absolute joke. I know and I understand the job behind the counter/phone can be very stressful and dealing with people it's not an easy job, but I also honestly believe that if you have a second chance to make things right you should go above and beyond. Never had that! Went to one of your branches this afternoon to do a contract renewal ( yes I know could have tried another agency but moving house is not an easy thing), no warm welcoming at all just blunt people behind the counter, after we explained what we were there for the lady approached us to get our debit card to process the payment in the back? Without any of us present. Initially she said " ok it's 35£" but another colleague exclaimed " no it's 125£". 125£ for a renewal?? Why the 35 were mentioned first? 6 months into this house basic stuff requested to fix (easy fixes) nothing done. When visiting house to make decisions and apply for it, we were informed it was a long term contract, our surprise when signing??!!6 months contract. 6 months long term?? Really?? If my professional life don't allow me to move ( yeah is stressful to move I don't think you guys realise that) and I end up staying another year or 2, renewing contract will cost me easy 500£.

Mário · 10 October 2018

★★★★★ 1/5

Trustpilot

Disorganised!

I was left outside a property we were waiting to view, having taken time out of work, with no call. The excuse given was difficult to swallow... car trouble, followed by a return to the office to find all the computers were down so unable to call me.Yesterday I got an email addressed to Mr Adams re his property searches. I’ve raised with Bridgfords but no email back to acknowledge or thank me. Hopefully Mr Adams won’t miss out now albeit good luck with viewings!!

Nick · 22 August 2018

★★★★★ 1/5

Trustpilot

I was left sitting outside a property…

I was left sitting outside a property not once but twice in the same day waiting for a viewing.I was told I would meet staff at the agreed time and when no one turned up I called to be told they tried to call me 3 times and sent me a text to confirm the viewing.They had not.They then agreed to reschedule the viewing a second time later that day.Once again, no one turned up.I’ve sent my complaint to head office. I could only get the details to do this by calling a different branch in Washington and having them email the details to me.A day wasted after arranging time off work.Based on the other reviews of this company it’s safe to say I will never be using them again.I feel sorry for the landlord wishing to rent their property and wish I could contact them to tell them my experience. Sadly they will probably never find anyone to rent out to through this company as they can’t even arrange viewings for prospective tenants.

Miss · 7 August 2018

★★★★★ 1/5

Trustpilot

DO NOT TOUCH THIS AGENCY

DO NOT TOUCH THIS AGENCY! To start off with, if it was possible to leave 0 stars i would have done. Their customer services and work ethic when it comes to bonds is absolutely DISGUSTING! First of all how they could justify keeping an entire bond when the property was left in better condition that before is beyond me. i have seen plenty of people who have had issues with their bond, they twist little things to justify their actions when all they are interested in is retaining as much money as possible and screw everyone else.

Dane · 11 July 2018

★★★★★ 5/5

Trustpilot

Outstanding service

From the first day Daniel came out to the viewing to Emails from Lisa with viewings and updates to the final call from Jane saying congratulations, we have exhanged they have been outstanding. We have been kept up to date with every aspect of the sale. We cannot fault any part of the process, they keep on at the solicitors to make sure everything goes through smoothly and on time, chasing contracts etc. We would highly recommend them, we have used other Estate agents before and these are by far first rate.

Ian · 22 June 2018

★★★★★ 1/5

Trustpilot

Not worth one star

Not worth one star! Absolutely appalled at the company in general. We deal with the Preston branch and never experienced a worse lack of customer service. We are currently renting a property and we have had to contact many times just to get the basic water meter working and mold removed. It’s taken them 4 months to do so. My 2 year old has had a continuous chest infection which has now disappeared since the mold issue wat resolved.. (botched job) also we have still not received are back door or patio key which I think is brilliant! We pay £550 for what? The people in the branch are just absolute mongs. The way the ‘professionals’ speak to me (a English person born in the UK) is completely the opposite to how they speak to my partner ( polish), guarantor and his partner (polish and Hungarian). They are so condescending towards them and deffo feels like they’re taking advantage of them. If you want to feel like you’re incompetent and can’t communicate in a country you’ve lived in for, for 6+ years go to brodgefords! They also like making you put to be liars, as everyone in the UK who has a visa is aware of, the banks have been down so the transaction of our rent has somehow disappeared which is not our fault nor there’s HOWEVER they don’t care? They don’t care how we source the money they just made it clear we have to. So 3x£550 got sent to them last month because they couldn’t be bothered to wait for a polish account transfer! And now another £550, they won’t even wait for our claim from the bank to come back? I recently lost my job so my partner is funding the family whilst I am looking for employment! For all they know they could be depriving our child of food. Where can the average person find £2200 from in two weeks? :) my advice would be to get as far away from the company as possible, they only care about money not your health or wellbeing to be honest they don’t even care that you exist.

Amber · 13 June 2018

★★★★★ 5/5

Trustpilot

Excellent- one of the best estate agents if you are buying or selling.

I have read a fair cross section of the reviews of Bridgford on Trustpilot, and the majority of them seem to be from disgruntled tenants, but finding a tenant who is happy with their landlord is a tall order! My experience of Bridgfords Halifax in buying our retirement flat was excellent. You tend to think that if you are buying , the estate agent is only interested in satisfying the seller but Matt Corfield at Bridgfords Halifax looked after us very well and kept us up to date every step of the way. We completed in just over 6 weeks which is something of a record buying a leasehold flat. Even the letting guys in their office were friendly and welcoming. I have no hesitation in recommending Bridgfords Halifax for any type of property transaction.

Geoff · 8 June 2018