Ashberry Homes East Midlands Northamptonshire reviews

★★★★★ 2/5

Trustpilot

Non existent customer care . Sales ok

Having viewed our house after Xmas we were pushed all the way along to complete ASAP. This was achieved end of March , despite lockdown, despite our reservations of moving our family we were chased up to two times a day and given no flexibility, we would move during lockdown whether we wanted to or not ! In the month before moving in standards of work slipped drastically, flooring protection etc had been removed , QA checks disappeared leading to the day we moved in. Which was to a dirty house with none of the promised instructions. After Care from Customer Care has become No Care , no plans re snag lists , no 3 , 7 or 10 day , a toilet that we can’t use , a lawn that we paid extra for that we’ve never seen the likes of , and dirty carpets and flooring that we also were charged for . Whilst we love our house , the lack of customer care , plans have tarnished that . The attitude of Customer care is they have carte Blanche to do nothing and blame COVID 19 . Correspondence is off hand with no understanding this is our home , care and customer are not appropriate words. Hopefully the issues will be managed as we move out of the current situation with the virus , but so far I would not recommend moving into a Bellway/ Ashberry house at the current time.

Mike · 17 June 2020

★★★★★ 5/5

Trustpilot

Mhairi in your Sales Office was…

Mhairi in your Sales Office was wonderful. What a lovely girl. She explained everything so clearly about our new property. What an asset to your organisation.Can’t wait to start picking our kitchen and tiles.It’s all so exciting.

Fiona · 3 September 2024

★★★★★ 5/5

Trustpilot

Very impressed with Ashberry, Nilesh and George...

Bought a home from this goup over the summer. Nilesh was our first point of contact and guided us through the entire process very well. We had some concerns about buying a new build, however, we have been extremely pleased with the level of service we have recieved. George the site manager has checked up to see we are happy with everything and any minor snagging issues have been resolved extremely promptly. I can geniunely recommend this group to new buyers or people moving home.

T · 31 October 2019

★★★★★ 5/5

Trustpilot

Well planned and laid out estate

Moorfields is a very well planned and laid out estate. There are numerous grassed, tree and shrub planted areas as well as small pond areas which gives the estate an open country feel. Tania in the sales office was extremely helpful and took us step by step through exactly what we were purchasing. Can't wait to move in !!

Carol · 16 April 2023

★★★★★ 5/5

Trustpilot

The process was smooth and very well…

The process was smooth and very well planned

Robert · 18 September 2026

★★★★★ 5/5

Trustpilot

Chrissy is an excellent sales rep

Chrissy is an excellent sales rep, very helpful in all areas, kind and passionate. Any queries was quickly and highly dealt with. Even when my partner and I weren't able to gain access to our property because of works going on, we were given another property to gain access to in the same layout. Very happy with the choices we were given for carpets, flooring, colours of cupboards etc. Would recommend 100%

Tracy · 29 June 2021

★★★★★ 5/5

Trustpilot

From start to finish brillsnt

Paul · 25 September 2026

★★★★★ 5/5

Trustpilot

Looking to the future

Sales advisor was very helpful and looked into all my requests and kept me informed in a timely manner

Gardening · 23 June 2026

★★★★★ 5/5

Trustpilot

Ashberry Homes - The Wickets

We have recently purchased our first new build house, and we are very happy with our decision to buy from Ashberry!We've had our eyes on the house type for a few years, and were fortunate to get one reserved on a site in the area we wanted!From reservation day, Rob our sales advisor has been brilliant, chasing solicitors and making sure everything goes through smoothly. Once we moved in Rob and Keith, the senior site manager, were round regularly to check everything was working and we were settling in well.Dip, the assistant site manager, has been wonderful, going above and beyond to get any small snags we've had resolved, and making sure we're happy! (Honestly there has been nothing major, just the odd cosmetic touch up).The team at The Wickets have been fab, would highly recommend!

Reece · 2 October 2024

★★★★★ 1/5

Trustpilot

What a stressful experience

I purchased my house for my children and I last November 23 in Church Fenton, at their Poppy Fields site. As another member wrote after reading reviews I was also hoping I was going to be one of the lucky people who just had a handful of snags and that all would be fine. I even wrote to Ashberry and spoke to the site manager who gave me assurances that my home would be up-to a good standard and the previous issues had been as a result of old site management. Unfortunately this was not the case. I was not invited to snag the property or bring in a qualified stagger. This meant that the first thing I had to do when I received the keys was to complete a snag report which was date and location stamped. I provided this the same day to the site manager via email, yet 10 months in and after probably over 50 emails and many many phone calls and conversations and following the Ashberry complaints process and getting responses from the construction director that my issues would be sorted, unfortunately like another member mentions on here only a handful of snags have been completed which have resulted in new snags or half completed jobs such as holes in ceilings, damaged paintwork, half cleaned brickwork, failed mastic just to name a few. Unfortunately as-well many of my issues should have been NHBC fails but yet the inspector passed them off such as no compliant brickwork, a hole on my downstairs toilet floor, no durgo valve on my SVP. This whole process has caused an immense amount of stress and I have lost count of the amount of time it has taken for me to re write my lists again and again as no one seems to cross anything off or keep the list, but also the time myself and other family member have sat waiting for trades to show up and no one coming. We are now onto site manger number 5 and assistant site manager number 4 who unfortunately now are taking the brunt of everyone’s built up frustration. I am not confident Ashberry/Bellway are going to provide them the support to close out the mess that myself and other residents are facing and they will be set up to fail like the others before. The most unfortunate thing is I still don’t have one room that is without snags and I am still living with items in boxes as I have been unable to move properly in to any room and feel settled in what should of been my lovely new home.

Rachel · 21 September 2024

★★★★★ 1/5

Trustpilot

Stay well away

Stay well away! We purchased a beautiful home in Church Fenton, at their Poppy Fields site. After reading reviews we were hoping we were going to be the lucky people who just had a handful of snags and that all would be fine. Unfortunately for us it’s not been the experience we were hoping for. We had a professional survey carried out on the house 3 days after completion (early June) which highlighted 268 snags, since then we have found more snags and created our own list taking the total to nearly 300. The handful of snags which have been completed (I think 10 of them) have resulted in new snags or half completed jobs such as plastering on ceilings been done and just left, blue spray paint all over our white kitchen top and we have holes in the walls in our bathrooms where our showers are attached - clearly water will be entering these holes causing further damage. We have guttering that isn’t attached to the property and problems in our attic, the list is honestly never ending. We haven’t heard anything from customer care, they just wanted a copy of our snag list which we sent two weeks ago. We are also on our 4th (I think) site manager since June and someone actually has our house key - god knows who, we left it with a site manager so contractors could just get on with the work, yet no work has been completed. Anyway, if you’re thinking about buying one of these homes stick to the negative reviews rather than hoping to be a lucky one (surely all sites have the same problems). We actually recommend my brother and he bought a property on the same estate, he moved in July and still hasn’t had his initial 3,7 and 14 day check with a site manager. It’s absolutely disgusting. We were sold a house that simply is not finished and no one is doing anything about it getting to an appropriate standard. Anyway, we have been approached by the media about our experience along with others on the estate so watch this space!

Claire · 20 September 2024

★★★★★ 5/5

Trustpilot

Best experience with Shirley and her…

Best experience with Shirley and her team at Ashberry Homes Elizabeth Gardens. Shirley is an asset to the company and extremely professional! Her knowledge is outstanding & all the information we have received is very detailed. It has made our buying experience stress free and the entire process has been seamless from the beginning. Its great to know we are in good hands, thank you Shirley you are a sweetheart!!

Stephanie · 27 July 2021

★★★★★ 5/5

Trustpilot

In the process of buying a new home…

In the process of buying a new home from Ashberry on the Wirral, Merseyside. Have had excellent relationship with all of the sales staff who have kept us updated on the progress of our new build from the moment we reserved our plot. Would like to thank Sally at Jellicoe for all her assistance in making our move seem less stressful than we imagined.

Malcolm · 18 June 2022

★★★★★ 5/5

Trustpilot

The whole experience was really great

The whole experience was really great! Barbara is very nice and gave me all details regarding the house and the whole process. Only thing that can be improved is the Sales office ventilation, not only for the clients but mainly for the employees that need to stay there the whole time!

Carolina · 31 August 2023

★★★★★ 5/5

Trustpilot

We are delighted to have been able to…

We are delighted to have been able to secure the house we wanted at Beaumont Park. Debbie has been a star through our journey when we first saw the show house back in November to putting our deposit and choosing our options in January. We cannot wait to complete and move in and just hope everything continues smoothly.

MRS · 1 February 2023

★★★★★ 5/5

Trustpilot

The Wickets Desborough

We have recently purchased and moved into our new build in Desborough - The wickets. From the start of the process the sales Rep Rob has helped us make the house into a dream home. He has communicated everything with us and helped us with our solicitors! Since moving in Dips and Keith have exceeded our expectations, helping resolve our minor issues and making sure we are settling in. In all the process from the start to where we are now has been great, the team onsite have been fantastic looking after us and going above and beyond. Would highly recommend this site!

Andrew · 12 September 2024

★★★★★ 1/5

Trustpilot

Trees - Reported trees falling into our garden…

Reported trees falling into our garden from Ashberry's land on the 23rd August 2024, covering the fence and lawn. It will be 3 weeks on Friday where ** no one ** has been in contact. I have chased this up with Customer *care* and still waiting for a phone I was promised nearly 2 weeks ago I chased this up with construction director 3 days ago and still no contact. I still have trees which will require a chainsaw to be removed which is now damaging my lawn, plants and potentially the fence. I do not want apologies as this is beyond that and purely lip service. I want the trees removing and a good will gesture. If I could give minus stars I would. From their actions it is evident they do not care! Plot 1 Poppy Fields

SS · 11 September 2024

★★★★★ 5/5

Trustpilot

I want to take this opportunity to…

I want to take this opportunity to thank the team at Ashberry Homes at The Wickets in Desborough. Buying our first dream home has been made easy, simple and stress free from the beginning and dealing with Rob from the sales team, to dealing with Keith and Dippen helping making changes to our home straight forward with minimal snags. With 3 day and 7 days knocks to check we have everything in working condition. I highly recommend the team here when purchasing a home.

Kim · 5 September 2024

★★★★★ 5/5

Trustpilot

We bought a home at the Forster Park…

We bought a home at the Forster Park development. Although there were a few minor issues during the process, everything was handled well and we received the house smoothly and without any problems, earlier than the expected completion date.

Can · 29 December 2025

★★★★★ 1/5

Trustpilot

Absolutely awful experience

Absolutely awful experience. From the start Ashberry showed no interest in their customers. Stand offish behaviour when I arrived without an appointment. Unwilling to put in wardrobes or tile the bathroom when I was willing to pay. At some point they decided they reached their yearly targets and didn't want me to complete for two months but didn't actually have the courtesy to tell me this. They knew that I was unable to complete in August and September as I had been keeping myself available to move for months based on the information that I had been receiving from Saxon Heath and their assisted mover company. Tanya, only told me about their targets when I called to find out why they were stalling. She has since refused to acknowledge this conversation, thereby implying that I am lying. In the end I had no choice but to pull out as I was ghosted by their assisted mover company, and their recommended solicitors constantly got everything wrong and caused nothing but problems. Ashberry have said they would return my deposit but it's now been 3.5 weeks and they are ghosting me also. I have never had to experience such constant incompetence and such unprofessional behaviour.

Nicole · 22 August 2024

★★★★★ 5/5

Trustpilot

Just a nice experience buying a new…

Just a nice experience buying a new house with Robert on the Wickets in Northamptonshire, Robert has been very professional and informative, I would definitely recommend buying a new home through Robert and Ashberry Homes.

Mark · 30 June 2024

★★★★★ 5/5

Trustpilot

Michael salesperson is very…

Michael salesperson is very knowledgeable and made it so easy to make a decision of purchasing with Ashberry homes and very helpful with information needed and will take time to explain

Mr · 2 March 2026

★★★★★ 5/5

Trustpilot

Brilliant always help out answers any…

Brilliant always help out answers any questions friendly and efficient. Couldn’t recommend more

Thea · 13 July 2026

★★★★★ 2/5

Trustpilot

Ashbury builder, Ryton

When purchasing a new build every site is different however If you are looking for a builder

Reviewer · 10 June 2026