Trusted Agent profile · Northampton
★★★★★
1,416 reviews across 2 platforms
9 Bridge Street, Northampton, NN1 1NH, NN1 1NH
William H Brown's office in Northampton, at 9 Bridge Street, is rated 2.4 out of 5 across 1,416 reviews on two platforms, including 214 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. William H Brown Northampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northampton.
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
1/5
TrustpilotVery poorly treated by Mr Holyhead
Been to their branch in Northampton today, Mr Holyhead acted like he didn't even want to be there. He didn't feel welcoming at all. I will do everything in the future to not buy anything from this company or work with them in any way. Hopefully I will acquire my new home soon, despite his disencouragement.
5/5
TrustpilotWilliam H Brown Gidea Park
William H Brown Gidea Park - Charlie Maynard signed us up and provided a brilliant service - a very caring and understanding young man - always answered and dealt with any queries or worries. Alex Pedro assisted when our solicitors wasn’t answering our calls or emails making a very easy sale difficult - also dealt very quickly when our first buyer pulled out.
1/5
TrustpilotHorrendous.
Disorganised, poorly managed and unsafe. It is always someone else fault. Never follow things through. Poor customer service both as a tenant and a landlord. Terrible rental experience with them while I had my dream house built. i had to go to the Tenancy Protection Scheme to ensure I got all my deposit back. No sign in procedure for keys which they “lost”. Just don’t even think about using them.
1/5
TrustpilotI recently had a valuation of my…
I recently had a valuation of my property which was changed by £50,000 when I advised whb that I felt it was not acceptable. As the valuer didn't even take into account that my chalet bungalow had an upstairs, I lost faith. I have been telephoned on 3 occasions since, inspite of the fact that I have asked them not to contact me again. 10/10 for perseverance!
5/5
GoogleMolly was brilliant and very helpful. Would recommend using this branch.
1/5
TrustpilotThe sales agent was rude
The sales agent was rude, Condescending and used emojis in proffessional e mails. Then said i as the customer mis interpreted the e mail as though it was my fault. Shocking service
1/5
TrustpilotDid not care
Williamhbrown St Albans - Whilst the support staff are polite and competent, I got the strong impression that management did not care whether they sold my property or not. No feedback, no evidence of what they were actually doing to sell my property, late notification of cancellations and repeatedly sending agents to conduct viewings who had no idea about the area or property particulars.
1/5
TrustpilotTried to arrange a viewing... total fail
Tried to arrange a viewing through the loughborough branch. Emailed 3 times and via rightmoveI received 1 courtesy email. After that NOTHING.What a joke. If I wanted to sell a house these clowns would be the last agency id use. Poor communication to say the least. They clearly have a poor regard for potential buyers.
5/5
TrustpilotBrilliant service
We recently sold our house with William H Brown. Really helpful and professional. Great service and help from Matthew, who valued our house. Kept us informed and had lots of viewings. Unfortunately we couldn't proceed as we couldn't find a property to buy in these crazy times. They were very understanding, therefore we would definitely use them again.Thank you very much.
1/5
TrustpilotDON’T TOUCH
I do not advise anyone to use this company. Communication is appalling, they did not notify me of viewings or give me feedback. They told me there were no viewings and encouraged me to drop the price. I agreed to this and later found that there had been viewings. I didn’t feel they were working in my best interest and had nothing but problems with them from the onset.
1/5
TrustpilotWH Brown - a disgrace of a company!
As a landlord currently stuck in a management agreement with WH Brown, I’ll simply say this - DO NOT USE THIS COMPANY. Every single month there seems to be a little trick here or there to try and rip me or my tenant off. One more attempt and I think i’ll be reporting them to the ombudsman - if I could leave a 0 score, I happily would.
1/5
TrustpilotThe WORST letting agents
The WORST letting agents I have ever dealt with. Always having to chase things up with them to find out they haven’t done what they said they would. Left us without heating or hot water for 2 months!! Took months to get our deposit back and eventually had to go to the TDS. AVOID AT ALL COSTS
1/5
TrustpilotAvoid - Seem to have no intention of clearing owed balance
Have spent several months chasing a payment that was owed from Sequence. Despite regular emails and assurances the amount would be paid it seems clear they have no intention of paying back what is owed.Avoid
1/5
TrustpilotDisgraceful
Disgraceful. Unprofessional. Incompetent. I made an enquiry relating to a house for sale, hoping for help and information. They lost my details and when I later called the office to enquire if they had carried out my request the person I spoke to was rude, arrogant and generally unhelpful. It also sounded as though a party was going on in the background. Never again!
5/5
GoogleLOUISE.Holyhead@willamhbrown good service very satisfied
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleGeorge has helped us a lot with our mortgage application and we are thankful for his help with our mortgage and he was very helpful by helping us with all of the conveyancing forms. Very highly recommended.
1/5
TrustpilotBent As A 9 Bob Note
Rude, aggressive and intrusive tactics. Put an offer in for a property, only to never be contacted with regards to whether our offer was accepted or not. Presumably, our offer was never even put forward to the vendors because we did not wish to use William H Brown's mortgage advisors. Pushy and pig ignorant, avoid like the f-ing plague.
1/5
TrustpilotWORTST AGENGY EVER - STAY AWAY FROM THEM!
WORTST AGENGY EVER! STAY AWAY FROM THEM!moved to a new property advertised with phone line.... had to wait two months to get it sorted. fire doors and rubbish bins set up after contacting local authorities. Customer service the worst in absolute.The only thing they know well is to get money off you! 2 months in and still no access to electric meters.STAY AWAY FROM THEM!
1/5
Trustpilot-1star wish we haven't gone with this…
-1star wish we haven't gone with this company they was absolutely crap no one come from the company for any viewings people was sent on their own with no information we had no feedback no updates hardly any viewings would not recommend this company😠 use someone else that actually makes an effort to sell your property and not sit back and do sweet F A
1/5
TrustpilotIf there were less than 1 I would give…
If there were less than 1 I would give it.Put on market with them as wanted a property that they had. Took a week to get a viewing, took £135 for the deluxe package and nothing happened had to chase up photogrspher, etc, they are rude, unprofessional and I asked for a refund. No apology or could be bothered to ask why
1/5
TrustpilotHMO specialist in Northampton, Bridge Street
William.h.Brown sequence homes, bridge street Northampton. HMO specialist and if you report it they don't care they have so called looked after a property next to for 8 years and for the second time we have a HMO and this time it's been going on for over 12 months.
5/5
GoogleLooking for a place to rent can be tiresome .when I went for viewing I was greeted by this smilling ,polite young lady Makayla.She made it very simple ,she was very welcoming and answered each of my questions. She is very professional and I would recommend her again.
5/5
GoogleAlison came out to value my property in Dustin, Northampton. She was very professional and helpful with any questions I had and answered them confidently and knowledgeable.Me and my husband decided not to move presently but will return to Alison when the time is right, would highly recommend.
1/5
TrustpilotUNPROFFESIONAL DONT USE
Booked a week ago to value my House so today 45 minutes before the valuer was due to arrive ,we get a phone call saying he is running late can he come in the Evening,or any time apart from the time booked.One crap company and will never use them again .You dont do that to potential new business so annoyed for screwing up my day .
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Tell us what you need and we'll put you in touch. William H Brown Northampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northampton.
