William H Brown Northampton reviews

★★★★★ 5/5

Google

Charley has been nothing short of amazing throughout the whole process. She is extremely professional but also personable which made me feel comfortable with the 1000s of questions I had before starting my tenancy. It is amazing knowing I have Charley on the other side of the phone at all times if needed. Thank you

Vivian · 20 September 2026

★★★★★ 5/5

Google

I had a fantastic experience working with William Brown, especially Ella and Charley, in finding my rented house. From start to finish, they were professional, friendly, and incredibly supportive throughout the entire process. Ella was always quick to respond to any questions and kept me fully informed at every stage. She made what could have been a stressful experience feel smooth and straightforward. Charley was equally helpful, ensuring that all the details were handled efficiently and that nothing was overlooked. Their teamwork and communication were excellent. They both went above and beyond to help me secure the right property, showing genuine care and dedication. I truly felt that they had my best interests at heart. I would highly recommend William Brown, and especially Ella and Charley, to anyone looking to rent a property. Thank you both for making the whole experience so positive and hassle-free!

Martin · 11 March 2026

★★★★★ 5/5

Google

Eleanor Harrison What can I say, Eleanor was so so helpful to me while looking for a property to rent. She went above and beyond for me. Unfortunately it didn’t pan out as we wanted but she tried her best. Eleanor is a lovely and friendly person and an asset to William H Brown

Joanne · 11 September 2026

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP). There was initially some delay because I later became aware that the relevant person was away on holiday. Importantly, the auctioneer instructed me by telephone to wait until I had obtained my AIP before paying the Reservation Fee. I relied on this instruction and understood that I was following the process as advised by the auctioneer. At no point was I informed that my winning bid had been cancelled and was sold .I only became aware of this when I followed up with the agent yesterday and was told that the property had already been offered to the second bidder. I am therefore concerned that the property was offered to another bidder without giving me any prior notice or opportunity to proceed, particularly when I had been following the auctioneer’s specific instruction regarding the Reservation Fee. I acted in good faith throughout the process and relied on the information and instructions provided to me by the auctioneer. I did not withdraw my bid or indicate that I was unwilling or unable to proceed. I feel really frustrated about this , no proper communication.

Josephine · 14 August 2026

★★★★★ 5/5

Google

Really happy with the service from William H Brown. Charley was lovely and so helpful throughout the process, and the rest of the team were equally friendly and professional. Everything was dealt with quickly and efficiently. Would definitely recommend!

Hannah · 20 September 2026

★★★★★ 5/5

Google

Had a great experience dealing with William H Brown. Kristian was really helpful when it came to finding and arranging everything for the property. He was friendly, knowledgeable and kept me updated throughout. Would definitely recommend!

Ellie · 27 September 2026

★★★★★ 5/5

Google

Elenor is such a wonderful and inviting person great sales person and if it wasn’t for her honesty I would be so scared to ask the question about houses but thanks to Elenor she made me feel welcome and made feel like I can ask any questions

Song · 11 July 2026

★★★★★ 5/5

Google

Had a great experience with William H Brown. Eleanor was great to deal with and made the experience I've getting into my first rental property as stress free as possible! Thank you!

Brandon · 11 September 2026

★★★★★ 5/5

Google

Charley was incredibly open, friendly and speedy with her work in helping me and brother find a new home. No time wasted and no nonsense, fantastic and easy process!

Sam · 27 September 2026

★★★★★ 5/5

Google

Charley and Louise was brilliant at sorting everything from enquiry up to key handover, any questions, and helping us on the way. Can’t rate them enough thank you guys.

Callum · 27 September 2026

★★★★★ 5/5

Google

Eleanor showed me around a property today and was excellent from start to finish. She was friendly, professional and very knowledgeable, answering all of my questions without ever making me feel rushed. She gave me plenty of time to look around and was honest and approachable throughout the viewing. As someone who views a lot of properties, I really appreciated her positive attitude and the way she made the whole experience easy and enjoyable. She is a real credit to William H Brown, and I hope her hard work and professionalism are recognised. Thanks again, Eleanor!

Mark · 11 August 2026

★★★★★ 5/5

Google

Charley was extremely helpful throughout the whole process. It was a stress free experience with her help and appreciate everything she did!!

Madeline · 27 September 2026

★★★★★ 1/5

Google

I let a property through them over 3 years ago. At that point their involvement stopped apart from holding the tenants security deposit. When tenant moved out I contacted them to release deposit. They then decided to open a utility company account in my name without my knowledge. Dispite me already doing so with a different provider. This subsequently caused me a great deal of time and effort to sort out. They had no reason to open the account other than perhaps a referral fee!!

Bridget · 11 July 2026

★★★★★ 1/5

Google

I missed a call from them on Friday 12th June in which they asked about my availability for viewing a property. I called them back several times and left voicemails/enquired about the property again online and was ignored. Found out this is because they are marketing for Lomond who is a company that seems to have bought every new build in Upton and are being selective about who lives in their properties (besides using affordability as a measure, which would make sense in itself). Meaning myself and pregnant partner missed out on a chance to move into a larger house prior to the baby being born. Would rate them lower if I could - would not recommend renting or buying through William H Brown/Lomond.

Adam · 11 July 2026

★★★★★ 5/5

Google

Team were very helpful Thank you to Kristian Charley and louise they were great Helpful staff

JACINTA · 4 October 2026

★★★★★ 1/5

Google

I was scheduled to view a property at 11 a.m., but the day before, I noticed the house had been taken off the market. Despite multiple attempts to contact them early that morning, we got no response. Only after calling a second branch once we arrived at the property did we find out the property was taken off the market at the owners request the day before, and they didn't bother to inform us about this (they claimed they were too busy). This is very poor customer service, no follow-up, no courtesy call, and I’m extremely disappointed in their communication.

YPP · 11 May 2026

★★★★★ 5/5

Google

Last week on Friday I saw a property 2 bedroom on Chaucer Street with my wife. The young estate agent was fantastic. Honest and geniune and knows her stuff we didn't know the area and her research was top notch. Now I have had a dodgy experience through estate agents referring to J. G. Northampton. It was refreshing to ask this young lady questions and she answered them with distinction. Top notch. Very happy with the service she provided.

Amar · 11 May 2026

★★★★★ 5/5

Google

Jade Price is a credit to William H Brown, professional, kind and helpful. Helping me sell my late mums house, pleasure to work with. Also, Paul Kightley, photos, video and EPC, a delightful man, professional, kind and thoughtful. Highly recommended company and Paul too, making this hard job easier.

Michelle · 11 December 2025

★★★★★ 5/5

Google

Everything has been brilliant, and very simple!

Hannah · 27 September 2026

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026