Taylors Northampton Sales reviews

★★★★★ 1/5

Trustpilot

Absolutely horrendous service

Absolutely horrendous service, all talk and no follow-through. We were visited by the Rotherham branch and given a very convincing sales pitch about their ‘exceptional service’, how they were different from other estate agents, and the added value they would provide. This included signposting us to appropriate properties, meeting their mortgage brokers and giving us advice on putting offers in on other properties, none of this happened or was even pursued despite this being raised to them. Unfortunately, once the contract was signed, the promises seemed to disappear along with the communication. Despite requiring to pay more for their services than other agents, we’ve had very limited viewings over a period of months, with very little evidence of proactive work being done on our behalf. They are clearly incompetent. Trying to contact them is an ordeal in itself, getting through to anyone on the phone is incredibly difficult, and when we do manage to speak to someone, we’re repeatedly told they’ll call us back and apologies offered. But this doesn’t translate into anything. We’ve had to conduct the majority of viewings ourselves, which has been extremely inconvenient. The viewings that have been arranged have included cancellations, no-shows and buyers who were clearly inappropriate for the property. The explanations are always the same every time you do get hold of them. Staff are on holiday, staff are off sick, someone will call us back, someone will look into it. But there is very little follow-through. What makes this even more frustrating is that we’ve received better advice, communication and support from the agents representing properties we’ve simply gone to view than we have from the agent we are supposed to be paying to sell our home. We are genuinely angry that we didn’t check the reviews more carefully before signing up. The initial sales pitch was impressive, but our experience since signing the contract has been completely different. In our experience, this has been all talk and no action. If you’re considering using this estate agent, we would encourage you to choose someone else who has the capacity and competency to deliver.

Ryan · 21 September 2026

★★★★★ 1/5

Trustpilot

Being lied to and treated like an idiot

At first great but towards the end getting our deposit back was disgusting , being told the deposit scheme people do not have a number and we can’t call them , to finding out we can and they do 15 days later still no despot back , they deducted money for left over furniture at our old house but can’t provide an invoice for this , got promised we would have it back and it’s left there accounts department and we will receive it by 4-6pm it’s now 20:39 and still no deposit back . We have been lied to and been given miss led information by Spalding branch and I find it truly disrespectful 24 calls to there branch over 48 hours 2 voicemails and 3 emails and 72 hours later we finally got a reply .

William · 11 September 2026

★★★★★ 1/5

Trustpilot

Norwich branch

Norwich branch - Unorganised, didn’t send us any information regarding the day our contract starts, no one met us and everyone contacted on the phone kept telling us different information. They sent us a bill on friday to pay and shut over the weekend, didn’t answer our calls on monday morning so couldn’t pay it until they picked up after an hour and a half of calling. We then sat around for six hours before we could even collect the keys.

Lola · 7 September 2026

★★★★★ 1/5

Google

Zero Stars. Find a different letting agent !! This letting agency has been so unprofessional. We moved out of the property six months ago and for the entire six months I have been calling and leaving voicemails repeatedly and have been completely ignored. Not a single response. No explanation. No accountability. The day after we returned the keys several packages were delivered to the property. Despite endless attempts to contact them they have refused to grant us access or assist in retrieving our belongings. Holding people’s property and refusing communication is beyond unprofessional and unacceptable conduct. Today I finally managed to speak to a sales agent with the initials Emily M and the experience was appalling. She was rude dismissive and unhelpful. She openly admitted she has only been working there for three weeks yet has already adopted the company’s culture of bad customer service. Instead of helping she brushed off the issue and showed zero interest in resolving anything. This company has no respect for tenants past or present. Six months of silence is not a mistake it is a pattern. If you value basic communication professionalism or being treated like a human being avoid this letting agency at all costs. Once they have the money they want from you they simply stop caring.

Luba · 17 December 2025

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 10 August 2026

★★★★★ 5/5

Google

Big thanks to John and the rest of the team! Move in process was quick and easy, we were kept updated every step of the way.

James · 17 January 2026

★★★★★ 1/5

Trustpilot

Awful Grantham branch

Awful appaulling service. Put our house on the market to sell with them . Has been a complete waste of time . Awful service hardly any communication ever . I had to do all the chasing never contacted us until we did . I would not bother with this agent . When we signed they also said we are low in staff, the whole process has been a complete nightmare . Awkward really unhelpful staff I would not bother using this branch /agent unless you want to waste your time and effort .Did absolutely nothing they said they would do , shocking service . Can’t wait to get out of the contract we signed with them

Coffeecake · 4 August 2026

★★★★★ 5/5

Google

Great service from a brilliant team! I needed to value my property as I’m up in the air about moving right now and the first person I spoke to was Simon. He seemed very knowledgable of the current market, helped me book an appointment quickly and was more than happy answering all of my questions. When it came to the appointment I met a helpful young man called Brooklyn, who was very professional and clearly understood my need. He guided me through their sales process, explained how their team works and by the end of it I had nothing left to question! I haven’t quite decided whether to sell yet but when I do I know who I’ll be using. Highly recommend these guys to anyone looking to move.

John · 11 November 2025

★★★★★ 5/5

Trustpilot

Buster at the Norwich office has helped…

Buster at the Norwich office has helped us with getting a new tenant and all that involved. He is a wonderful person, very hard working, thorough , and made life so much better for us as landlords. He explains well and even double checked and caught things we had missed. Very happy with Buster. He is a great asset to your company. I look forward to working with Buster in the future and recommended him highly.

Carol · 14 August 2026

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

The team at Taylors made my purchase very smooth and flawless. A special thanks to Tatenda Chibondo, who was a great help throughout the time.

Jaymin · 17 December 2025

★★★★★ 5/5

Google

I recently moved into a new property via Taylors making it my second property from them and I must say, they have been very professional and supportive during my stay with them. This a big thank you to Claudin and all the professionals at the Northampton office.

MAXWELL · 11 April 2025

★★★★★ 5/5

Trustpilot

Very efficient initial letting service

I've recently rented a property through WHB Norwich from mid August. The process was fairly easy despite all the paperwork required nowadays. Almost everything was done electronically and when I visited the office, each time the service was for practical purposes faultless. The inventory company used seems to have produced an inventory raising a few minor questions/clarifications. So far there is good communication with the Landlord involved.

Non · 14 September 2026

★★★★★ 1/5

Trustpilot

Poor Customer Service

They rang me on Friday 12th of June and left me a voicemail to call them back to organise viewing a property in Upton that wasn’t clearly listed as being owned by Lomond. I rang them back several times and left voicemails only to be ignored, I then followed up with a second email query also to be ignored. After looking at the property its clearly managed by Lomond, so they have likely liaised with them to blacklist me from renting their properties. This is over one ancient paid off &satisfied CCJ.

Adam · 18 June 2026

★★★★★ 1/5

Trustpilot

Very unprofessional

Very unprofessional my daughter has moved in to one of there properties and have had nothing but issue after issue and they don't seem to be bothered as long as there getting there money, works that have been done are to a very poor standard as they use an odd job man and not professional trades matters are being taken further, I can provide photos and evidence to anyone wishing to rent there properties before you go down the same road

Richard · 13 June 2026

★★★★★ 1/5

Trustpilot

Hull branch 2 time bad experience

We were happy to rent a property with this company even though this will be our second time losing our holding deposit because of the behaviour of the agent I’m not sure if she took us for idiots but the lady literally wanted to rush us into signing a contract that we’re sent to us in minutes after my husband told her give us a day so that we can go through it with our lawyer she explicitly said it will fall through if she don’t go through with it that very moment take into account that we left the comfort of our home in Huddersfield to go to hull for this viewing this is not the first time we try getting a property from them as I said and our deposit was kept the lady we spoke with on the final day was so demanding and hard to speak to the only time you’re of relevance is when a payment has to be made our first encounter was in Bradford when they wanted us to liquidate all the funds just to prove to them that we can have the property funny thing is when we refused and our deposit was kept by them days after we still got a call about insurance on the very property that we never got in Bradford lesson learned

Abby · 31 May 2026

★★★★★ 5/5

Google

Exceptional service from the team who have been managing our property for a few years. We had some maintenance issues that needed resolving and Helen helped get these resolved for us to get the property back into a lettable condition. We would also like to thank Abi for getting it back onto the market and let out as quick as possible as well co-ordinating on certain tasks with her team to get issues resolved promptly.

Tirup · 24 October 2023

★★★★★ 5/5

Google

The staff were, friendly, professional, very helpful and without a doubt, during our traumatic sale and purchase, we're our rock. Thankyou Simon Tim, and everyone else Linda and Michaela

Linda · 11 September 2026

★★★★★ 5/5

Google

I had an excellent experience working with Jaob. He was incredibly polite, patient, and helpful throughout the entire process of finding a flat. As a letting agent, he guided me through every step with professionalism and made everything smooth and stress-free. I truly appreciate his support and would highly recommend him to anyone looking for a reliable and friendly letting agent. Thank you, Jaob!

Shakeer · 17 December 2025

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026

★★★★★ 1/5

Trustpilot

I dealt with the one in Leeds and I…

I dealt with the one in Leeds and I must say I regretted! communication was bad and the person I dealt so cold Manager Roxanne ;ignore my calls and I have to call several time to receive an email I had told I would get and when on the phone obviously I was frustrated and I wanted to solve an issue and I asked if I can have someone higher than her and she process to terminate the phone 🥶such a Cold person and a bad customer service ever. I wish I had read the views before I engaged with them, but saying that a lady called Daisy was so polite and kind and professional. They give you a lot of promises and they are after your money guarantee. Avoid

Tzeta · 17 December 2024

★★★★★ 4/5

Trustpilot

Could not have had better service

Went for a viewing on a bungalow back in the Summer and met a lovely lady called Marina from the Kingsley branch. We didn't like the bungalow but, we did like Marina and we put our house sale in her capable hands. She sold our house within a day I think and everything went really well until 6 weeks later, our buyer lost their buyer. However, about 4 weeks later, our buyer found a new buyer and we all set of again. However, due to solicitors not talking to each other and them being particularly hard to get hold off the last month or so of proceedings was very stressful and just made hard by the solicitors. However, Marina and everyone at William Browns worked so, so, so hard getting solicitors to talk and get things done and eventually, we exchanged and completed last week! The team at Kingsley worked so hard for us and went above and beyond our expectations - Marina was our main contact and I can not speak highly enough of her and would love to thank her for her straight forward talking, her honesty and her absolute dedication when it was actually quite hard work!! Thank you Marina and team ☺️ To have full transparency, the reason I could not give 5 stars was due to the solicitors we used which were recommended by William Browns - they were shocking but that does not detract for the amazing service we received

Karen · 16 December 2024