5/5
TrustpilotSmooth and easy move
Ali made our move really smooth and easy, having everything being done online made it very accessible and simple to use.
Trusted Agent profile · Northampton
Merry's Northampton reviews
★★★★★
143 reviews across 2 platforms
Unit 3, Wootton Fields Centre, Wootton Hope Drive, Wootton, Northampton, NN4 6DY, NN4 6DY
Merry's's office in Northampton, at Unit 3, is rated 3.3 out of 5 across 143 reviews on two platforms, including 59 Google reviews rated 4.5.
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Reviews
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleWe found Merrys to be really helpful and professional. They immediately found exactly the right buyers for our house which enabled us to secure our new house. Would definitely recommend!
Agent replied · 23 October 2024
Hi Jill. Thanks for the kind review. I hope the move went well and all the very best for the future.
1/5
TrustpilotAbsolute nightmare to deal with
Absolute nightmare to deal with. After a year I am withdrawing my house from sale. Took months of chasing to take actions, and then unreachable. Clearly on buyers side, telling us to take lower offers and not take higher ones beacuse of their "systems". Horrible, horrible experience.
5/5
TrustpilotMy experience started with the pleasant…
My experience started with the pleasant Taylor who walked me through the entire experience. I felt like she genuinely had my best interest at heard and worked with me through the whole process. I also had the pleasure of dealing with Victoria who showed me around the property and inspected the place properly. I felt at ease through the whole process and appreciated the genuine people at the office.
1/5
TrustpilotTaylor’s Luton George street
An agent from the Luton George street branch told me during a viewing they won’t put my offer forward to the seller because I have my own conveyor and mortgage broker. Another agent repeatedly denied me a viewing at another property for over a month, I had to go and speak to the seller directly and found out that Taylor’s had viewings held during the previous weekend.
5/5
GoogleWould like to give 5 stars for Colin. He is fully helpful and professional for the property and also for the living area. Highly recommend!
Agent replied · 23 October 2024
Hi Alice. Colin very much appreciated your kind review.
1/5
TrustpilotUnprofessional
[Bradley Stoke Branch] Unprofessional! Last minute change in move-in date and late contract drafting, both only 2 days before the agreed move-in date, even though referencing was cleared at least 3 weeks beforehand.
1/5
TrustpilotNorthampton branch awful!
Awful awful people in Northampton branch, customer service could not be worse. Rude staff with not a care in the world about people who actually need a place to live and who essentially pay their wages. Booked a viewing and took days off work for it three times only to be let down at the last minute every time, avoid this shower at all costs.
5/5
GoogleSteve was highly competent in what turned out to be a difficult sale. He gave great advice which ultimately lead to a successful completion. Would highly recommend.
5/5
GoogleGreat from start to finish on the purchase of a property. All staff are very friendly and also available to help and answer questions. I would definitely recommend.
Agent replied · 23 October 2024
Hi Gemma Thank you for your kind review. We hope you have settled and are enjoying your new home. Kind regards.
1/5
Trustpilotif you are to vacate their properties
if you are to vacate their properties, make sure you contact them at least two months in advance and NOT 30 days notice. If yo do not cancel within a certain time frame your 30 days notice to vacate the property will not be valid.
1/5
GoogleWe were quiet, reliable, neat renters and yet were still treated as less than human and rinsed for every penny possible. I would not recommend renting with Merry's if you want to feel relaxed in your own home.
Agent replied · 23 October 2024
Dear Melissa I am sorry that you have felt the need to write this review. I am a little surprised it has taken over 15 months in doing so! Upon investigate it would appear that following the final inspection there were a couple of areas which needed attention and you agreed to pay for this which was deducted from the deposit at the end of the tenancy. If you have any further questions or would like to discuss the situation please do contact our Lettings Manager jackie.lewis@merrys.co.uk. Regards, Stephen Casey Merrys.
5/5
GoogleGreat service from Steve & Colin at Merrys. very helpful and friendly and always responded to my queries., highly recommend.
Agent replied · 23 October 2024
Hi Sarah. Thank you for taking the time to provide a kind review. We hope the move has gone well and wish you all the very best in the future. Do pop in and see us when you are down this way again.
5/5
TrustpilotUsed Taylor’s in Cardiff bay
Used Taylor’s in Cardiff bay. Sian and the team were amazing. Definitely recommend them.
5/5
TrustpilotNicole,Downend branch you're simply the…
Nicole,Downend branch you're simply the best.
5/5
GoogleWe are currently buying a property with Merrys and the service so far has been nothing but professional. The team are fantastic, prompt and provide a personal experience.
Agent replied · 23 October 2024
Hi Emma. Thank you for the kind review.. Much appreciated
1/5
GoogleDon't rent through this agency if you want to be treated as citizen. The will harass you and will make you feel uncomfortable in your new house.
Agent replied · 23 October 2024
Dear Manuel I am sorry that you have felt the need to write this review. I am a little surprised it has taken 22 months in doing so! I am also surprised by your comment that we "harassed you" as you lived in the property for almost 4 years and had this actually have been the case I am sure you would have moved on sooner! If you would like to discuss the situation please do contact myself or the Lettings Manager jackie.lewis@merrys.co.uk. Regards, Stephen Casey Merrys.
5/5
TrustpilotWe stay in a property which Nathaniel…
We stay in a property which Nathaniel Allibone manages with his team.
1/5
TrustpilotThis letting agent will frustrate your…
This letting agent will frustrate your life, I’ve been literally sleeping outside for the past 3 days even when I have my money This is so embarrassing and disheartening I did not see this coming💔💔💔💔💔
1/5
TrustpilotAwful estate agents
Awful estate agents - selling a property that wasn't even available to buy led us up the garden path after we had forked out £200 for mortgage valuation and then £600 for survey. To then be told seller hasn't even given notice to tenants worst customer service no apologies avoid at all costs!
5/5
GoogleHelpful professional estate agents. Kept me up to date with progress. Found answers to any questions I had. Cheerful and friendly to deal with.
Agent replied · 23 October 2024
Thanks for the kind review Dave. All the very best for the future.
2/5
TrustpilotCouldnt care less ! I have used this company,as a landlord…
I've used this company,as a landlord for around 15 years.
4/5
TrustpilotThe all staff at the branch was helpful…
The all staff at the branch was helpful and prompt in their actions. Welcoming in the office and good telephone etiquette.
1/5
TrustpilotScammers
Still have not gotten my deposit after requesting it more than a month ago - these people are disgusting scammers
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Merry's hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northampton.
