Merry's Northampton reviews

★★★★★ 5/5

Google

I would like to say a huge thank you to the whole team for their excellent service and support throughout the process of buying our property. Everyone was extremely helpful, friendly and responsive. They always answered my questions quickly and took the time to explain everything clearly, which made the whole process much easier and less stressful. I would especially like to thank Steve for his outstanding support, professionalism and responsiveness. He was always there to help, answer any questions and make sure everything was handled properly. We really appreciate all the help and support we received. Thank you to the whole team for such a great service. I would definitely recommend this estate agency to anyone looking for a professional, friendly and reliable team!

Calin · 11 September 2026

★★★★★ 5/5

Google

Steve was a pleasure to deal with when selling our property, very professional and supported us from the beginning to completion to ensure everything went smoothly. Communication was excellent as we were kept informed at all times about what we needed to do and where we were in the process. Thank you Steve we would not hesitate to recommend you, five star service.

Liz · 11 August 2026

★★★★★ 5/5

Google

We most definitely recommend Merrys estate agents Northampton to anyone looking to sell their house or to anyone looking to buy. We initially found it difficult to find an onward purchase within our budget and chosen area and we really appreciate Merrys patients, after quickly finding us a buyer, in waiting for us to find the next suitable home for us. We sold our first family home of almost 20 years with Merrys in December 2024 and moved into our new home in January 2025 and after some renovations and improvements we are now feeling happier and settled in our new home. We are very happy that we chose Merrys to sell our house and we would definitely recommend them to anyone looking to sell or buy their homes.

Kylie · 17 October 2025

★★★★★ 2/5

Google

Over priced in compare to other local estate agents. They value my house with a fee of 1.2% i only invite them as local but other two agents at 0.8 % and 1%. They details arent the best either...agent with 0.8% sold my house fairly quick. Resolution 0.4% of houss around 1/2 million makes a big difference. Shop around 1st...Ps they have learn with americans by crossing arms on they sign posts...

AMTRS · 11 September 2026

★★★★★ 1/5

Trustpilot

Taylor’s Stevenage

Taylor’s Stevenage What an awful, negligent company. They allowed my brother to move into a rental property, knowing the landlord had intentions to sell the property before allowing my brother to sign a tenancy and pay a full deposit. The property is inhabitable, with no working lighting in the hallway and kitchen. It had no working oven for 2-months. It’s had no working washing machine. Upon move in, the only bathroom sink waste was not connected and so could not be used for 2weeks so he had to wash in the kitchen sink. The extractor fan above the hob does not work. Majority of items listed on check in inventory and 2.5 months later none are resolved. Their property management team are atrocious, obnoxious and rude. They do not want to assist, as it’s clear the landlord is not interested in his legal duties due to having the apartment under offer, which Taylor’s & Countrywide were and are more than aware of. My brother pays a substantial amount in rent, to have to ship in meals, pay for dry cleaning or washing services on top because they can’t resolve anything. All for the pleasure of having notice served on him at any time, due to it being sold before he even moved in. Avoid like the plague.

Sandra · 26 November 2025

★★★★★ 1/5

Trustpilot

Very very poor

Very very poor. Offered for a flat, they said they'd get back to us as soon as they had a decision from the landlord. Radio silence, impossible to get through on the phone. Let agreed with someone else a few days later without us being notified. We needed to get a flat ASAP, which they knew about, we feel messed around and have lost valuable time in our search for a property.

Jack · 30 September 2026

★★★★★ 5/5

Trustpilot

Nathaniel Allibone

Nathaniel Allibone, my property manager who is managing my apartment has been amazing. I reside overseas and the fact I can have peace of mind knowing that I can fully rely on Nathaniel to deal with all issues related to my property. Always quick in responses, swift in answering, communication between the tenants as well. I highly recommend Taylor’s letting.

Ai · 5 January 2026

★★★★★ 1/5

Trustpilot

Absolute idiots

Absolute idiots, let a bunch of students rent the property partying until 4 in the morning most nights, living next door and got to be up at 5am for work doesn't go well, contacted them they said they will phone them to explain the rules of there agreement, still been going on for weeks, damages= less rent just bare that in mind.

James · 15 September 2026

★★★★★ 5/5

Google

We have recently sold two houses through Merrys and would thoroughly recommend them. Colin was professional and efficient throughout. Both sales were completed in record time. Colin was proactive in finding buyers quickly and kept us well informed at all stages of the process. We appreciated his attention to detail and determination to complete the process as quickly as possible.

Jane · 27 May 2024

★★★★★ 1/5

Trustpilot

Don’t bother using them

So we booked the appointment well in advance it was fine then I received three phone calls from three different people then I got told that one of their viewers had gone sick and blah blah blah and I said forget it. Do you know what if you can’t be bothered to communicate properly with each other and phone me over the same things and send me 20 odd emails or thanking me for picking you I can’t be bothered because I can’t guarantee you’re gonna sell my house properly. Don’t bother using them.

Swinoki · 21 April 2026

★★★★★ 5/5

Google

Merrys have been absolutely fantastic on the sale of our house, I feel Colin went above and beyond and really pushed the sale through for us and felt he kept it so stress free, the communication was ten out of ten. I totally recommend Merrys and am so pleased I used this estate agents, a big thank you to all at Merrys…😀 …

Caroline · 23 March 2024

★★★★★ 5/5

Google

I bought 2 rental properties through Steve over 10 years ago,and he and Jackie have managed these along with another two I own during this time. Jackie is always very willing to help sort out any problems with the properties and recommend the right tradesman for the job. If I ever contact them,they are always quick to respond and helpful with my query. When a tenant has vacated one of my properties, Jackie is always very quick at finding a suitable replacement.Luckily this is not very often,as the quality of the tenants they find are of a good quality and normally want a long term home. I would not hesitate to recommend them either for buying or letting a property.

Shaun · 11 October 2022

★★★★★ 5/5

Google

I had a wonderful experience with Merrys.Thank you so much Steve for your help and consistent guidance through out the process I am happy with his service and I would recommend Merrys to anyone.

Dominika · 4 May 2025

★★★★★ 5/5

Google

Professional, friendly and helpful staff at Wootton branch especially Jacqui.

Jackie · 17 December 2025

★★★★★ 5/5

Trustpilot

Perfect execution of a sales transaction

Wasim of the selling team did an excellent job in helping us to sell a house in Oxford. The transaction was executed professionally and closely followed through. We managed to complete the transaction in the time and price range that we planned. We will use Wasim's service again and I have no reservation of recommending him too.

Alan · 17 August 2026

★★★★★ 5/5

Trustpilot

Thanks Nathaniel Allibone & team

As a landlord it is great to deal with Nathaniel and her team. They are efficient and ensure that tenant requests are promptly resolved. They are transparent in what work was done, how much it will cost and the impact of not doing the work. I can even be away and trust them to make the right decision on my behalf that is cost effective. Thank you so much Nathaniel Allibone and her team for doing a sterling work.

Mr · 11 September 2024

★★★★★ 5/5

Google

Our experience with Merrys was wonderful. We did not have to worry about selling our house, nor stress about buying a new one. The process was quick and simple. Thank you so much Merrys, and a special thanks to Steve and Colin.

Ion · 23 November 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 10 August 2024

★★★★★ 1/5

Trustpilot

Security Deposit not being paid

Looked at a property in Northampton, after viewing the property decided to move forwards with the rental and was asked to pay a security deposit. Unfortunately the reference checks failed and was promised my security deposit back with 3-5 working days. 10 days later was told that there was a problem with the refund system and would get the payment by the Friday. No funds had been returned. Spoke to the Northampton branch and was told that the person I was dealing with was out of the office until Monday. Not happy as having to wait nearly 3 weeks is just unacceptable.

David · 13 February 2026

★★★★★ 5/5

Trustpilot

Joe Ashton

Joe Ashton - Stevenage base.From the first viewing to exchanging and completing Joe was amazing. He constantly was chasing unanswered questions from other companies ensuring we had the correct answers in a quick time. He was ALWAYS contactable and able to answer our questions, making our first house buy so much easier. He was thorough one our first house viewing showing us each room and able to answer all questions we had in such detail. 10/10.Thank you again Joe for making our first house purchase such a great experience!

Nick · 27 July 2024

★★★★★ 5/5

Google

Thank you Steve and Colin, We are so happy with our new house it took a while for us to get over the line but Steve and Colin stuck with us gave us time and we got the house of our dreams we are so grateful. If your looking for a personal service and great customer service give Merry's a call i couldn't recommend them highly enough... Cheers Guys Matt & Claire

Mathew · 11 October 2022

★★★★★ 5/5

Google

Steve was amazing from start to finish and I cannot praise him and the team enough. He was professional, knowledgable and his negotiation skills must be praised. He answered calls and questions even when on holiday and helped us achieve a very pleasing sale price. The sales particulars were accurate and the turn around time was next day. We would have no hesitation in recommending Merrys if you are looking to sell a property. Thank you!

Rachy · 11 October 2021

★★★★★ 1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

★★★★★ 5/5

Google

Colin was 1st class and bought people for a viewing that were not even looking in our area. The house represented better value for money and they moved swiftly to offer. I’m convinced that if it wasn’t for Colin the couple would never have viewed and bought 👍 Steve and Colin kept us up to date throughout the process and are a great team, super professional and knowledgeable! Don’t look anywhere else if you’re choosing an agent!

Karen · 23 March 2024