Merry's Northampton reviews

★★★★★ 1/5

Trustpilot

I deeply regret not reviewing this…

I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.

EI · 29 December 2023

★★★★★ 1/5

Trustpilot

If I could give them zero I would

If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law

Aileen · 28 July 2026

★★★★★ 5/5

Google

I had a great experience working with Steve from Merrys Estate Agency. He was the seller’s agent on the property, and throughout the process he was professional, responsive, and easy to deal with

Sergiu · 17 February 2026

★★★★★ 5/5

Google

We recently sold with Merrys and couldn’t be happier with the service. Colin went above and beyond, communication was fantastic from start to finish. Really good, genuine team. I would highly recommend to friends and family.

Laura · 27 May 2024

★★★★★ 5/5

Google

Steve Casey was great. He was proactive in finding a buyer for our property and then when we lost our first buyer had us 'STC' again with a new buyer in less than 24 hours. He then co-ordinated and kept the momentum going with a pretty complex chain of 5 - always keeping us updated as to where we were at. Highly reccommended!

Marie · 11 October 2021

★★★★★ 5/5

Trustpilot

Happy Tenants

Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.

Craig · 16 April 2025

★★★★★ 5/5

Google

We have been using Merrys as our letting agents for more than 10 years. During all that time their service has been first class and we would thoroughly recommend them to new and existing landlords. Jackie runs the lettings part of this friendly, local estate agents. She knows all the tenants, landlords and tradesmen personally and is quick to deal with any problems that may crop up. Whenever we have needed to find new tenants Jackie has done so quickly and efficiently, ensuring that vacant periods are kept to a minimum.

James · 27 May 2024

★★★★★ 4/5

Google

Colin was fantastic in maintaining constant communication with me during my house purchase, even ensuring exchanged happened before Xmas cut off by liasing with mine and the sellers solicitors. Top service, thank you ☺️

Rebecca · 23 March 2024

★★★★★ 5/5

Google

Merrys have been managing my property for over a year now and I can't speak highly enough about the service I've received and continue to receive from them. They came highly recommended by a friend, and I can see why! They are very professional and always communicate with me very promptly. My first tenants were vetted thoroughly and Jackie dealt with little day-to-day issues very quickly and kept me informed at all stages. New tenants are about to move in and again, nothing has been too much trouble (the tenants put clothing and shoes into the black bin, so Jackie emptied them out herself and took them to be recycled). I get regular photographs of my property and feel totally confident with Merrys. I would not hesitate in recommending them as a letting agent. Am 100% pleased.

Sarah · 17 April 2024

★★★★★ 1/5

Trustpilot

Absolutely the worst estate agent I…

Absolutely the worst estate agent I have ever used! They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with Jonathan Blye initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!I was given no notice for when the property was put back on the market. Jonathan claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & Jonathan & told him it was wrong but that I would never receive an apology. The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was a complete lie as i had to contact her myself for proof. I then received it 28 days after I had left the property. They are a bunch of budget cowboys, to say the least, and they need shutting down! DO NOT USE THIS BRANCH OR COMPANY!!!!!

Hiba · 28 February 2023

★★★★★ 5/5

Google

House was valued at a good price, viewings arranged with appointments confirmed by email. 5 viewings in one week, sold at the end of the week for the full asking price, completed within 3 months. Very happy with the professionalism of Steve and his team and would definitely recommend Merry’s.

Nichola · 11 October 2022

★★★★★ 5/5

Trustpilot

Northampton branch is one of the best…

Northampton branch is one of the best estate agents out there. The sales team know exactly what they are doing. Their service has always been very flexible,friendly and professional from start to finish. You simply can't ask for anything more. Thank you 😊 🙏

Rahel · 26 April 2026

★★★★★ 1/5

Trustpilot

HOW ARE YOU STILL IN BUSINESS?????

Absolutely shocking estate agents I phoned up on Friday to arrange a viewing for a property in Kerry close on Tamworth drive ramleaze I did not receive a confirmation. I phoned this morning and denied all knowledge that i even phoned on Friday morning and it was the same person who i spoke too (I do have recordings from my phone as evidence) the person who I spoke to again confirmed for an appointment for today at 3.30 and will go me back as there is tenants in the property. No Phone call and no email. DO NOT USE THIS ESTATE AGENTS THIS IS THE SECOND TIME THEY HAVE LET ME DOWN AVOID AVOID AVOID

MK · 12 May 2025

★★★★★ 5/5

Trustpilot

Lettings management

Nathaniel Allibone has been excellent in managing my property keeping things as stress free as possible. I would highly recommend him.

Mamun · 27 August 2025

★★★★★ 1/5

Trustpilot

Shit company

Spent a year in a house share where they did nothing to remove an awful tenant who stole food and caused aggravation that several had to leave early. The cleaners they had come in stole equipment and didnt do a bloody thing Have the nerve to confirm that my balance was clear and then try and take rent arrears from the account.

Christopher · 14 October 2025

★★★★★ 1/5

Trustpilot

So I was looking to sell my property…

So I was looking to sell my property and was sold bag of lies from these jokers at Taylor’s estate agents.•Customer service skills from Luton branch staff were non existent.•The marketing manager ADAM Bolton who signed us up told us lies regarding the contract just to get us signed in and after said he did say those things just 2 days after! SHOCKING •Advertising was shambles, spelling mistakes, •Actual viewing that was scheduled on agent showed up at all and no apology. So no thank you I will take my business else where. Just guys are jokers and I wud recommend you use another agents.!

Micheal · 26 May 2021

★★★★★ 5/5

Trustpilot

I had a very excellent experience with…

I had a very excellent experience with how the team handled my moving into a property they manage in Newport especially with the assistance of the wonderful ladies Shantae and Georgina who where professional and forthcoming with how they handled my renting experience 👍🏽👍🏽👍🏽👍🏽

Chukwuebuka · 14 February 2026

★★★★★ 5/5

Google

From beginning to end of our buying and selling experience with Merrys, Colin has been superb from the marketing of our property to answering any queries with regards to our sale and purchase. We would highly recommend Merrys

Alan · 11 October 2022

★★★★★ 5/5

Trustpilot

Yet another great service!

Yet another great service from the lettings team. Vienna & Lesley have been persistent and professional throughout. The covid impact has left me rather downbeat but the ladies have been optimistic ad continued forward, and their tenacity paid off. As I have come to expect (im spoilt now) they go above my expectations, which is very reassuring and comforting. Vienna is a great asset to the team and is always on hand - Lesley has built up a great team! I highly recommend!!!

Bobbi · 8 December 2020

★★★★★ 5/5

Trustpilot

Mr Ryan smith.

Mr Ryan smith.. simply outstanding agent. Super friendly professional and informative. Extremely patient whist viewing. I thought he was the manager! A real asset to this company. :)

J · 2 June 2026

★★★★★ 1/5

Trustpilot

Gloucester branch - useless for letting. Avoid.

I’ve signed up for full letting management of my property, while working away, through Countrywide (actually Taylor’s in Gloucester, who come under Countrywide). Useless.They have to be prompted to do even the most basic things such as arranging for safety certificates, property checks etc.The full management service is supposed to come with a web portal for landlords. Never updated.Nobody answers the phone at the branch. Nobody replies to emails. When trying to contact the tenancy renewals team, the automated system sends you on a seemingly endless loop (“Press 1 for renewals” end up being passed straight back to menu options)Never update their internal system, so if you do get hold of someone they never know what’s happening. Paperwork has been lost. Instructions never followed.I have no idea what they do. Absolutely useless.

Chris · 21 July 2020

★★★★★ 1/5

Trustpilot

Avoid like a plague

Horrendous Lettings agency, ready to gulp down entire of your deposit, that's their game. You cant escape, so if possible dont get into it. Anyone struggling can consult me, shall let you know how to extract every last legitimate money that you deserve to be returned. I took them to the adjudicator and won.

Soumya · 2 October 2025

★★★★★ 5/5

Trustpilot

5 Star Service!

All of the staff at Taylor’s Lettings have been so helpful, friendly and incredibly knowledgable. No question or query is ever too much to ask. We would especially like to thank Joanne, Sean and Natalie who have assisted with the whole process of us moving into our beautiful rental! Thank you for all your help!

Amberley · 23 May 2023

★★★★★ 1/5

Trustpilot

Booked to view a property in bradley…

Booked to view a property in bradley stoke by someone called Joe. He rang in the morning to confirm, we went for our viewing for no one to turn up for at least 10 - 15 minutes late, then he didn't have the keys and had no idea how to get in and said his phone doesn't work. He then walked off after cancelling our viewing, soon after another couple turned up to view the property and they were there to meet the same agent who they called to come straight back, he came back and give the same excuses to the next couple

Mr · 3 September 2024