Jackson Grundy, Northampton reviews

★★★★★ 1/5

Trustpilot

Incredibly rude and condescending…

Incredibly rude and condescending staff, very unhelpful and were put out when I rang to ask them questions re my tenancy. Rang as they ignored email. Falsely advertised property both with pictures and goods stated in property. Took 2 weeks for them to confirm which white goods were in property. Had to drag information out of them as to what would happen next, eg once signed tenancy agreement electronically would we get copy of tenancy agreement back signed by them or ? Overall very unimpressed and would not use them again.

Very · 13 March 2024

★★★★★ 1/5

Trustpilot

Misleading information

Viewed a property with the branch at moulton for a lease hold property. First question we asked was do they allow pets to which the response was yes. We put an offer in on the property which was accepted and moved forward with the purchase. We later found out from the solicitors that pet where not allowed to be kept in property. We questioned the estate agent with regard to this only to be told the managed company had changed the rules but when we looked into this further we found out that they had never allowed pets. I had to rehome my dog because of the false information we received from this branch as if I had not carried on with purchase I would have been homeless. This is not the first time my family have had problems with branch. Would never use them again or recommend them.

Lisa · 1 July 2025

★★★★★ 5/5

Trustpilot

Excellent service from this wonderful team, at Jackson Grundy, Duston

Excellent service from Chris, Becky and Megan in the Duston branch, from start to finish. Thoroughly professional throughout the sale of my deceased parents home,to completion.They were all extremely empathetic during this emotional journey for myself and my sister. The communication from them was second to none, especially having to deal with 2 daughters that live miles apart.It can be difficult choosing an estate Agent with all the competitors about, but we are so glad we chose this wonderful team at Jackson Grundy, Duston. Highly recommend them.Thank you so much. Kerry

Kerry · 22 February 2024

★★★★★ 2/5

Trustpilot

Very disappointed

I am renting with Jackson Grundy for 7 years the same house. We took the house for me and my mom, I got married and I inform JG that I am leaving but my mom will stay in the house, will continue to rent it. I asked for a reference but they continue to refuse to provide me one, is already 3 weeks of chasing them. I found already a new tenant to move with my mom, to cover the pay, they send the documents, we did all the procedure and they keep refuse to give me a reference, I’ve been told that they have to pass all the reference first and only after I can get my reference from them. We paid for 7 years the rent, even in the covid time we didn’t got any discount and we paid. Since we had a new agent, Michelle Francis, we start having a hard time with the agency, not helpful at all and destroyed completely the reputation of the company in my eyes. I am after a surgery and mentally down, all this situation affected me even more, after the surgery instead of taking rest, I was chasing JG as I need to move asap. I am very disappointed and as soon as I am well, I will start a complain against them.

Silvia · 15 February 2024

★★★★★ 5/5

Trustpilot

Helpful & friendly team!

Becky at Jackson Grundy was so helpful during the purchase of our house, we got really fast email & telephone responses, updates were always available. Thank you to the team for making the purchase of our first home such a lovely experience!

Lucy · 14 August 2025

★★★★★ 5/5

Google

If I could give miranda over 10 stars I would she has gone above and beyond with every part of selling our flat when other agents have failed. Thank you so so much!!! Great service from Erica, Miranda, Ricky & Brian! Looking forward to speaking with Gen their mortgage advisor to buy our next house! Do not use another agent these are the best!!!

Mohamed · 23 October 2024

★★★★★ 5/5

Trustpilot

Our experience with on Grundy was… First Class

Our experience with Jackson Grundy was excellent from start to finish. Valuation was spot on, speed and quality of particulars first class. House sold within 3 days. The office team kept in constant touch with us, the buyer and the solicitors on both sides to ensure a smooth transition for everyone, always with a smile and a cheerful approach. We would recommend the JG Duston team to everybody

Fizz · 5 September 2023

★★★★★ 5/5

Google

Miranda, Ricky, Natalie and the team were fantastic during the purchase of my house. Would definitely recommend!

Himal · 24 August 2024

★★★★★ 5/5

Trustpilot

Would recommend Jackson Grundy Duston

Becky was brilliant and supportive during my house move and sale. She was always professional, warm and friendly on the phone and in person and helped to push things forward

Ann · 18 November 2023

★★★★★ 5/5

Google

Great service from Michelle Gave me all information I needed without the jargon, would recommend to friends and family

Myles · 19 December 2025

★★★★★ 5/5

Trustpilot

The 5 star company

The 5 star company, which help me in getting my dream house, all the staff in jackson grundy is professional to make your house buying journey a piece of butter. I specially want to mention Becky Toone, who is always proactive to help me if I stuck anywhere in the process. Highly recommended Jackson Grundy.

Preet · 16 October 2024

★★★★★ 5/5

Trustpilot

Highly recommended service

Although comprised of a small team, Jackson Grundy provided an excellent service and supported us through the house buying and selling process effectively and efficiently. We would highly recommend using their services.

Michael · 5 August 2025

★★★★★ 5/5

Trustpilot

There was always someone at the end of…

There was always someone at the end of the phone to answer any queries. Polite and very helpful.

Eileen · 20 March 2024

★★★★★ 3/5

Trustpilot

Not great from my experience.

This is a strange agency, they have a specific office for houses over 400k but not really providing the service needed to sell such houses in prestigious locations. The house wasn't selling and getting very few viewings, however JG did not once proactively speak to me to see what could be done to make the house more appealing. Whether that be reduce the price or if work needed doing the house, I made it very clear to them that they are the professionals in this field and would be open to what ever they thought needed doing. We reduced the price but this was by our own conclusions about the market not from any advise given from JG. The other issue I had was with their photos, very poor done by themselves not using a wide angel lens. When I suggested they needed to use a wider angle lens they said they don't use wide angle lenses. Which is very short sited of them.The new agents we are using seem to be on a different level, they are using professional photographer and the photos have turned out amazing. They are confident about their ability so there is no tie in periods and they have taken the time to get to know the house and all the details.Also they kept trying to get different people from various offices to do the viewings which I specifically said they shouldn't for obvious reasons.If you are selling a large property over 400k stay away there are much better agents who for less will do a better job.

Ashish · 2 November 2020

★★★★★ 5/5

Google

We sold our house through Jackson Grundy. Both Angela and Alex were responsive, understanding, and professional in not only finding buyers but helping the sale go through. In short excellent. and recommended.PositiveResponsiveness, Quality, Professionalism

Simon · 23 October 2022

★★★★★ 5/5

Trustpilot

Becky was amazing throughout the whole…

Becky was amazing throughout the whole process. Thank you Becky for your great service!

Lore · 27 March 2024

★★★★★ 5/5

Google

Fantastic experience with Jackson Grundy Estate. Katy was very professional and helpful, always happy to answer any questions. Fantastic team, good communication from start to finish. Thank you very much, and highly recommend!!

Milena · 23 October 2022

★★★★★ 5/5

Trustpilot

The property sold quickly

The property sold quickly. Initial valuation visit was made within a couple of days, and guidance about the achievable price was helpful and realistic. Communication was good with weekly phone calls through to the point of completion.

DILL · 14 April 2025

★★★★★ 1/5

Trustpilot

Do not recommend this estate agency!

We highly do not recommend this agency for renting!  We are happy with the results by the TDS however our experience during the check out process was far from pleasant. Which is why we are providing a review.A lot of confusing phone calls. Situation was not getting anywhere! We ended up following the matter to the TDS (Tenancy Deposit Scheme) as we could not resolve the situation. Also we decided to turn to the TDS as we felt, to avoid more extra charges added, as the agent/landlord added an additional garden charges after we disputed the cleaning charges. In our opinion, we found this highly inappropriate and unprofessional as the check out report and cleaning issue was already stated and the garden charges was only an issue when we disputed the cleaning charges. In our experience of renting with other agencies, charges were never added once the report and issues were stated. We were extremely unimpressed and horrified when the TDS report came back. In our opinion from the report, the agent accidentally mislead us and provided factually incorrect statements towards us. TDS report stated from the check out report, the only issue was the front garden for weeding however the contractor only provided the rear garden quote and not the front. The agent, informed us that the quote was requested for the front AND rear garden however after reading the TDS report, was not the case! Before the TDS, we tried to dispute the garden charges however the agent continued to inform us that she has requested a quote for front and rear garden from the contractor, though we discovered that the contractor only quoted the rear garden, in which we found out was not even an issue as it was not stated in the check out report, but was mistaken by the agent that it was!We felt that we could had handled our statement to the TDS in a different perspective if we were provided with the correct information! We are so glad that we decided to turn to the TDS as we would have never known, if we had accepted the charges stated by the agent! Again we are happy with outcome of the TDS!Overall, our experience was far from pleasant! In our opinion, we found our checking out process was unprofessional and confusing! In our opinion, we do not appreciate informal allegations of defamation and we can provide evidence to defend this review! All statements made are truthful! Any opinions that has been stated are from our experience and how we felt when information came to our knowledge! We fully complied with Jackson Grundy request to re-assess and re-read our review and we hope that this meets the factually correct standard that Jackson Grundy requested!

Melissa · 27 August 2019

★★★★★ 5/5

Trustpilot

Many thanks to the whole team at Duston…

Many thanks to the whole team at Duston branch.All enquiries were dealt with both quickly and efficiently and we were kept fully informed through the different stages of our house sale.Becky mostly looked after our sale and I am very grateful to her, Megan and Chris for their positivity and support as my stress levels fluctuated through the process.I would 100% recommend this branch to other vendors.

Kevin · 24 November 2023

★★★★★ 5/5

Trustpilot

Jackson Grundy team at the Duston branch.

The Jackson Grundy team at the Duston branch were all very helpful through possibly the most stressful thing, i.e. property sales. Megan, Chris and especially Becky were great. After losing our first purchaser, another was found immediately and with a lot of help from Becky, finalised at last. Cannot reccommend enough, Thank you, Denis & Leigh.

Denis · 18 July 2023

★★★★★ 1/5

Google

Really difficult to write such a negative review but my wife and I had such a terrible experience with Jackson Grundy. We had been searching for our perfect 'forever' home for many months and were thrilled and excited to come across a house in Guilsborough that met all of our needs for ourselves and our 5 children. We phoned and booked an appointment for the 1 and only open day immediately and were told " you are first through the door". A week of driving out to get a feel for the village and show our children photos of the house and surrounding area was met with a short, abrasive and quite frankly thoughtless phone call the day before we were due to view, telling us somebody had managed to view it early and put in an offer the owners accepted. Underhanded, dishonest company we will certainly steer well clear of going forward.

Johan · 23 October 2022

★★★★★ 5/5

Trustpilot

Open lines of communication throughout…

Open lines of communication throughout all stages of the house buying/selling phase. Some very difficult obstacles (presented by solicitors) were well navigated by the team at Jackson Grundy. In a process where understanding communication is critical - especially if circumstances are delicate, then i cant fault JG. Thank you.

Mr · 23 October 2024

★★★★★ 5/5

Google

Thank you again Jackson Grundy for another great service. Special thanks to Natalie.

Simon · 22 March 2024