Trusted Agent profile · Northampton
★★★★★
1,888 reviews across 2 platforms
6 Wood Hill, Northampton, NN1 2DA, NN1 2DA
Connells's office in Northampton, at 6 Wood Hill, is rated 2.2 out of 5 across 1,888 reviews on two platforms, including 196 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Connells Northampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northampton.
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
1/5
TrustpilotVery disappointing experience with…
Very disappointing experience with Connells. The staff were unprofessional and completely unhelpful whenever problems came up. Instead of trying to resolve issues, they avoided contact and ignored messages for weeks. I had to fight for over 10 weeks just to get my deposit back, which caused unnecessary stress and frustration. Communication was terrible throughout the whole process. I would not recommend this agency to anyone.
5/5
GoogleVery simple and easy to work with. Always reply quickly and keep you up to date with what’s going on with your letting application. I had the pleasure of dealing with Ella, Caitlin and Wiktoria during my application. Everything went smoothly and I couldn’t be happier with my experience. Definitely recommend.
Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
5/5
TrustpilotRecent valuation
I recently had a valuation carried out by Steve Mather, from previous experience I wasent full of confidence with Connells however Steve did a superb job , he hit the nail on the head with the valuation and the rent figures and it was exactly what was put forward, I wish more surveyors where like Steve. I hope he gets this feedback and I hope I get him again on future projects. 10/10
5/5
GoogleMolly of Connel was instrumental in helping me getting me and my family into my new home with less hassle. I will recommend Connell to anyone who is busy and wants less stress in moving to a new property.Thanks
Hello Joel, Thank you so much for your wonderful 5* review! We're thrilled to hear that Molly was able to make your move less stressful. We appreciate your recommendation and are glad we could assist you and your family. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotThis is the worse most unprofessional…
This is the worse most unprofessional low class company I’ve had the misfortune to deal with in 50 years. They will do absolutely anything to wriggle and negate any responsibility when things go wrong, which they will I assure you.. do yourself a favour and steer well clear . They don’t deserve one star, the higher up the chain you go the more incompetent it gets. Awful, terrible service. I spoke to the police about the incident and the Seargent said “ oh they’re terrible , we’ve had problems.”
5/5
GoogleGeorgia was extremely helpful and knowledgeable.
"Thank you for your kind words! We strive to provide top-notch service to all of our customers and we are glad to hear that Georgia was able to assist you with her expertise. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotNicola and Mihai were both very helpful…
Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.
5/5
GoogleCaitlin was an absolute pleasure to work with. She was very knowledgeable, helpful, patient and professional. She ensured the entire process of renting out my property went smoothly, especially since I was overseas. Connells are very lucky to have her and I’d strongly recommend. Thanks again Caitlin!
Many thanks Brooke Odun for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am very much grateful to Connells Northampton, for finding a home for my family. My special thanks to Wiktoria, who helped me very patiently throughout the process. Also would like to thank the other team members, Ella and Catelin . I wish all the best to Connells estate agents for their future endeavours.
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAwful customer service
Awful customer service! During my remortgage they never answered phonecalls nor responded to emails and they promised they'd pass the message onto the mortgage advisor time & time again, but nothing ever happened. After complaining about my mortgage advisor Ralph Wilkinson things only improved slightly as he still continued to ignore all my phonecalls but would just send a vague email in response. This was an incredibly stressful experience and I would say definitely avoid!
1/5
TrustpilotBed bug infestation untreated.
Bed bug infestation untreated. I moved 3 months ago and from day 1 I reported we have a bed bug infestation and they have dodged responsibility for the last 3 months. They pass the emails from one side to the other and blame the tenants for their behavior. The place was furnished, but the fridge was broken, the washing machine is still broken after 3 months, the hob was broken and the place was overall in unlivable condition, despite the checklist report saying everything was fine. We trusted the report, but the reality was different and was reported from day 1 and they just ignore everything.
5/5
GoogleIt was an absolute pleasure working with both Holly and Gemma on the sale of my properties. They went above and beyond to ensure the sales were completed as quickly as possible and kept updated throughout the process. I had a great experience and highly recommend using Connells :-)
"Thank you for your wonderful review! We are thrilled to hear that you had a great experience working with Holly and Gemma. We always strive to go above and beyond for our clients and are happy to know we could help make the sales process smooth and speedy. We greatly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotI would not recommend this company to…
I would not recommend this company to anyone. They took my deposit after assuring me I would get the apartment, fully knowing my situation. Once they had my money, the communication became almost impossible you can’t reach them after 12pm, and they completely stopped responding to messages and calls. In the end, they refused to give me the apartment and refused to refund my deposit. This has been extremely unprofessional and stressful, and no customer should be treated this way.
1/5
TrustpilotPoor they do not contact you
Poor they do not contact you. I wouldn't recommend them. I have asked 5 times what date doe's my contract end still no reply. The staff can be rude when you call for information. Do not sign the content. Please do not ues.
1/5
TrustpilotI loved the property on their site
I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?
1/5
GoogleThis agency is the worst I ever dealt with. At the moment of moving into the house it was not ready. Inventory which was charged additionally is just waste of paper and my money, as it collected useless photos but room description does not match reality (two different rooms with identical description, which is just copped and pasted) and nothing says about broken bits, dust, spider webs and dog fur everywhere. During whole letting process we were supposed to force agent to do his job, such as contract and payments. Agency is focused just on getting commission and does not care about property quality. And also letting agreement was made about a month ago, but property is still available for viewings, today I phoned them to ask to remove property from web site. Their work is unprofessional, they are happy to take money and do nothing. I will avoid this scammers in the future.
Hello, thank you for taking the time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk then we will be more than happy to help you.
1/5
TrustpilotDisappointing Experience with Connells Estate Agency
Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!
1/5
TrustpilotMortgage Advice Service, Extremely Disappointedg this review out of sheer…
I am writing this review out of sheer frustration with the service I received from Connells during my recent remortgage process. This was my first ever remortgage, and from the very first call I made it clear to the advisor that I had no prior experience and needed clear guidance, step by step. He assured me he would explain everything properly but unfortunately, that never happened. Instead of focusing on the mortgage details, the advisor spent over 1 hour and 30 minutes (Including 1 hours for remortgage) trying to sell me additional products like life insurance, will-writing services, and other add-ons that I never asked for. When I repeatedly asked whether there were any hidden fees, legal fees, or other costs I should be aware of, he kept insisting that the new lender would provide a £500 cashback that would go directly to the conveyancer. I trusted his explanation. This week, reality hit me: My conveyancer sent me a bill of £898, which I was never warned about. When I called Connells, the advisor could not give a clear answer, and later I was simply told that I must pay the amount upfront and that the £500 cashback may cover part of it when it eventually arrives. On top of that, my conveyancer informed me that I must still pay my old lender £1,044 on 1st December (my usual direct debit), which will be refunded later as an overpayment. And to add more pressure, there is an additional £900 payable to the new lender. So within the same week, I am expected to pay around £2,842 , something I was never prepared for because Connells failed to explain the financial commitments properly. Not everyone has money sitting around, and this situation has pushed me to a point where I fear missing direct debits, damaging my credit score, or having to borrow money from friends (which I hate doing). None of this is my fault, it is the result of poor, unclear, and incomplete information given by the advisor. Connells calls these individuals “Mortgage Advisors”, yet when you ask for advice they say, “we cannot advise you.” So what exactly are customers paying for? I work full-time and do not have the luxury of running after different parties to correct avoidable mistakes. I trusted Connells to handle this professionally, but instead, I ended up with stress, unexpected costs, and a total lack of transparency. My suggestion to Connell that to train your advisors to focus on mortgages, not upselling irrelevant products. Be transparent about costs. And respect the financial realities of customers. This experience has been extremely disappointing, and I do not feel that I received the service I paid for.
4/5
GoogleThe staff are proactive especially Ellie
We are thrilled to hear that our team, particularly Ellie, was able to provide proactive and exceptional service. Thank you for your kind review, we are grateful for your support! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleFive stars isn’t enough for Chinmay Bodiwala! who took the time to explain every step of the process, answered all my questions, and made sure I felt confident throughout the entire mortgage process. I’m incredibly grateful for the support and would highly recommend his advice and services to anyone.
Thank you for the glowing review! We couldn't be happier that Chinmay provided you with such a positive mortgage experience. Our team is dedicated to making sure our clients feel informed and supported every step of the way. Thank you for recommending us to others! Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotThey have been holding my deposit since…
They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless
1/5
TrustpilotRude and do not communicate dont…
Rude and do not communicate dont update you and do not reply to messages .. waste if time and a just unreliable very unprofessional especially a guy named luke Rolt and chante Stott avoid these 2 at all costs
5/5
GoogleElla was making for us such a wonderful experience, she showed us our future home the process was so easy and we are so glad that we could find so quick and easy al the help we need. ♥️
Thank you for taking the time to leave us this tremendous 5* review Anamaria-Madalina Benta. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotConnells Dorchester
Connells Dorchester, Dorset - The service we received from Connells was brilliant. A big shout out to Lily who certainly went above and beyond what she needed to do. We had a particularly difficult flat sale for a number of reasons, none of them to do with Connells and they were with us every step of the way making sure things went as smoothly as possible. Lily and her team in Dorchester are a credit to Connells. Thank you.
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Tell us what you need and we'll put you in touch. Connells Northampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northampton.
