Trusted Agent profile · Northampton
★★★★★
1,833 reviews across 2 platforms
6 Wood Hill, Northampton, NN1 2DA, NN1 2DA
Connells's office in Northampton, at 6 Wood Hill, is rated 2.2 out of 5 across 1,833 reviews on two platforms, including 196 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Connells Northampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northampton.
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
1/5
TrustpilotStaff
Total lack of professionalism and respect for the client's time I was scheduled to view a property on Saturday at 1:00 PM. The agent made me drive to the location, then postponed it for an hour. After waiting, I was called again for a second postponement, this time citing completely implausible reasons. It is unacceptable to waste people's time and money like this. I do not recommend this agency due to their lack of seriousness.
1/5
GoogleI recently had a deeply disappointing experience with Wiktoria at Connells. Despite my excitement about finding a new home, her unprofessionalism and lack of transparency left me feeling frustrated and undervalued as a client. I emailed Connells last month to request my home let report, which I believe is my right as a tenant. Shockingly, Wiktoria outright refused to provide me with the report, claiming that my referencing did not go through and I have to get in touch with Homelet but Homelet is refusing This was quite surprising, as I had not been informed of any issues during the application process, and I had no reason to believe that my referencing would be unsuccessful. What bothered me most was the complete lack of communication and transparency throughout this ordeal. As a tenant, I understand the importance of knowing the outcome of my referencing. Denying me access to the report hindered my ability to make informed decisions about my tenancy, and I was left in the dark without a clear explanation for the refusal. Professionalism and customer service should be paramount in the real estate industry, but Wiktoria's conduct did not reflect this. Instead of addressing my concerns with empathy and providing a clear explanation, she seemed indifferent to my frustration. I sincerely hope that Connells takes this feedback seriously and uses it as an opportunity to improve their services. As a potential customer, I expect better treatment and respect for my rights. Unfortunately, based on this experience, I cannot recommend Wiktoria or Connells to others seeking a reliable and customer-oriented letting agency.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleA few months back I contacted Connells through my friend who had previously sold their house with the Company. As this was all new to me, I spoke with the Branch Manager Paul, who was very polite and gave me an overview of the current market before passing me on to the Instructions Manager, Steve. Steve was brilliant from start to finish! Very professional, and his enthusiasm helped ease what people describe as a very stressful time (selling a house!). From the first point of contact to finalising, I had received great communication throughout and nothing was too big or too small to support. I would 100% recommend this branch! Thanks again, guys!
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleHands down the best Estate Agents in Northampton! The team helped me every step of the way, from the offer process, giving genuine advice about the houses I viewed and even helping me get my mortgage, they made the whole process as stress-free as they could! I’d like to especially thank Georgia in the Sales team who was instrumental in finding my dream home! She would regularly call me with properties I might like until she found the perfect one! Can’t recommend them enough!
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible experience
Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.
1/5
TrustpilotI Am not happy with the service i…
I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.
1/5
TrustpilotThe worst letting agent I dealt with.
The worst letting agent I dealt with. The same happened to a friend of mine ! The notified an energy supply provider without telling me _after I terminated my contract with them_ to supply an empty property. The tariff was very high, I was not given a chance to chose it or to know the supplier at the time. Their communications does not excist.
5/5
GoogleWe had an excellent experience with Gemma and the team. They were easy to work with and responded very quickly to emails and all our questions.Thank you Connells
"Thank you for your kind words! We pride ourselves on providing exceptional service and are glad to hear you had a great experience with Gemma and our team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI have just recently let a property with Connells(yet to move in!).. but the team are amazing already! Ella was lovely when viewing the property. & Makayla has been a star throughout the whole process. I can’t wait to move into my new home! Thank you.
Thank you for taking the time to leave us your 5* review Becca! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThey are not honest they always team…
They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.
5/5
GoogleExcellent Customer Service! Makayla Lawson was brilliantly amazing, very professional and proactive. One of the best Estate Agents. Incredible!
We are thrilled to hear about your positive experience with Makayla! Our team takes pride in providing exceptional customer service. We are lucky to have her as one of our top Estate Agents. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI and my partner had an amazing experience with Andrea with our mortgage application, she was so helpful with every step even when we had a little issue,she stood with us till we got through, such an amazing personality, I’m sure recommending her to every of my fam and friends, thanks Andrea😊 …
Thank you for your 5* review and recommendation Zainab. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI had great experience working with NEELAM SHARMA
I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.
1/5
TrustpilotI rented a flat in front of Connells 2…
I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.
1/5
TrustpilotPlease please do not use this company
Please please do not use this company. I dealt with the Northampton office. I am a Landlord. Nearly 8 months on I have received no rent dealing with Olivia Williams in the legal department have very little communication from her. Taken rent protection and have received not 1 single penny they are supposed to pay out after 2 months. My health has deteriorated as a result of this.
1/5
TrustpilotUnfortunately I had a terrible…
Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.
1/5
TrustpilotInitial sales pitch was promising
Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls. According to sources Connells are reviewing their finances. If our experience is anything to go on it won't belong before the administrator is in.
5/5
TrustpilotParkway
Aidan and the team at Horley branch was fantastic throughout my house purchase. They were always very responsive and handled my endless queries with patience and professionalism. Their support made the whole process much smoother, and I really appreciated how approachable and helpful they were at every stage. I’d highly recommend them to anyone buying a new home.
5/5
TrustpilotAll the staff were lovely and went…
All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.
1/5
TrustpilotAvoid,avoid on all costs
Avoid,avoid on all costs I just rented a property from them and they said it will becleaned all work will be done We received keys the house is filthy, no paints for dirty walls, broken toilet contacted them to fix but been a week no response, Please avoid renting through connells.
5/5
GoogleMolly has been so helpful with what has been a very stressful time for me and my daughter having to move before Christmas. She has been on hand during the day and even out of hours. Very empathetic and understanding, a credit to CONNELLS.
Thank you Helen for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleWiktoria was excellent as were the other members of team. But particularly Wicktoria. She was so efficient and really helped when turn things around after a sudden emergency delayed things. I would recommend connells to everyone. First time renters or returning renters - by far the BEST letting agent. Fast, polite, efficient and get the job done. Thank you!
Thank you Motasir for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
3/5
TrustpilotBad landord
My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.
1/5
TrustpilotStay away - they are more interested in selling themselves than your house.
I contacted a branch of Connells in January with a view to choosing them as agents to sell my recently deceased sister's house. I felt in my meeting with them the agent made too big a deal about their success as large national company and their innovative sales methods and chose not use them and gave feedback to the agent. A few weeks later once the house was advertised by a rival local agency I was phoned by Connells trying to interest me in buying a house. I feel this was totally inappropriate use of my contact details. Rather than a giving a direct apology the young man (he sounded young) gave me a similiar spiel about the wonders of Connells I heard before. My advice is stay away from the corporate monolith that is more interested in selling itself than selling your house.
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Tell us what you need and we'll put you in touch. Connells Northampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Northampton.
