Every review we hold for the Northampton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA dream come true 💕
The whole process from start to finish was amazing. Charlotte in sales was (and still is) helpful, friendly and honest. The build team have been nothing but kind and courteous. Tim and Colin have been fantastic, making sure I'm happy with everything and getting the snagging done in quick time.
Helen · 23 December 2025
Agent replied · 25 December 2025
Hi Helen Wilton-Love,
We're so happy to hear that your entire experience was amazing! It's great to know that our team was helpful and courteous, and that you're happy in your new home. We appreciate your positive feedback!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotExcellent customer service
We had the most incredible experience with Bovis. Nina was informative, passionate and just a wonderfully enthusiastic and knowledgeable woman. We had a rocky start with our solicitors with regards to our sale, but even that was no trouble for Nina. She was there every step of the way ready to push everything forward at every opportunity.
Vicky · 22 April 2025
★★★★★ 5/5
TrustpilotThe buying experience was very easy
The buying experience was very easy, Erin (sales agent) has been very helpful as we progressed to agreement
Tony · 20 August 2026
Agent replied · 23 September 2026
Hi Tony,
We're so glad to hear about your smooth buying experience and appreciate your kind words. We value your feedback!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotExcellent communication and support
Our experience with Bovis Homes has been very positive overall sofar. We’re now at the 2nd fix stage, and it’s exciting to see our new home taking shape. Although there’s been a slight delay in the build, this has been communicated clearly and promptly, which we really appreciate.
Georgina · 20 December 2025
Agent replied · 25 December 2025
Hi Georgina,
We're happy to hear that your experience has been positive and that you're excited about your new home. We appreciate your understanding regarding the slight delay and are so glad the communication has been helpful. It's great to know that our team member's support has been reassuring. Thank you for your kind words!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotGreat experience
From the very beginning of the experience viewing and then committing to buy a Shared ownership home, Bovis stood out against the other options in the area i was searching.
Peter · 14 May 2026
Agent replied · 4 June 2026
Hi Peter,
We are so pleased to hear about your positive experience with us, especially the dedicated support you received. It is wonderful to know our team made such a difference. We appreciate your valuable feedback regarding the handover process and will certainly take it into consideration for future improvements.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotExcellent Sales Consultant that…
Excellent Sales Consultant that attended to me
MR · 8 October 2026
Agent replied · 12 October 2026
Hi Mr Odezi,
We are glad you enjoyed your experience with our team member. Thank you for your wonderful feedback.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotWe where shown around the estate by…
We where shown around the estate by Rhodri he was very professional
John · 6 September 2026
Agent replied · 23 September 2026
Hi John,
We're so glad to hear that our team member provided such a professional and informative tour of the estate. We appreciate your kind words.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotDavid the sales agent was extremely…
David the sales agent was extremely helpful and made the process simple. Thankyou
Brenda · 30 August 2026
Agent replied · 23 September 2026
Hi Brenda,
It's wonderful to hear that you had such a positive experience and found the process straightforward. We appreciate you sharing your kind feedback.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotGreat customer service
Lisa, who showed us around the show homes, was friendly and very informative. Follow up after our appointment was swift and provided all the details we needed.
Stuart · 17 May 2026
Agent replied · 4 June 2026
Hi Stuart,
We're so pleased to hear our team member was friendly and informative during your visit. We appreciate you highlighting the swift follow-up.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotLoved Dan's courtesy
Loved Dan's courtesy . We were late for the appointment, yet you accommodated us Dan. Very grateful. Thank you. Hopefully things move on the right direction.
Rakesh · 24 May 2026
Agent replied · 4 June 2026
Hi Rakesh Botadkar Saiman Bobbypins,
We're so glad we could accommodate you and appreciate your kind words. We hope everything progresses well!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 2/5
TrustpilotSean was Awful
A sales advisor named Sean in the Warwickshire area made my experience horrible. I don't have any issues with the house, the build is great. But Sean was horrendous. 1. Flooring was included in my sale. It was in the contract.2. Sean let's me pick the flooring.3. View the house before completion, the floor was wrong. 4. Sean says there must have been an error on his end, I will either get an offer for money compensation or floor will be corrected. 5. 1 hr after speaking to him, he tells me bovis won't correct the floor or offer money entitlement. I raise it to the Director named Katy.6. They both tell me it is what it is I have no entitlement to the floor being corrected. We go back and forth arguing for 3 weeks.7. A few days before completion he phones me to apologise and that his actions aren't an accurate representation of Bovis Homes. The flooring will be corrected. This was due to the intervention of a different Director without whom I would have had to take them to a small claims court.8. After a month of not hearing back from Sean regarding snags or flooring correction, I find out he has left the business and my emails had not been received.Other New Build companies do not hire this sales advisor.
Elisa · 30 January 2024
★★★★★ 1/5
TrustpilotBovis / Vistry Avoid at all costs
Bovis / Vistry Avoid at all costs. Our house in Berkshire was handed over to us with over 300 issues!Our home was poorly built and the service we received when trying to get items fixed or replaced was horrific, the worst customer service I have ever received. We were offered money and for our snag list to be dealt with to give them a good review. Shocking. Sadly people need to buy homes so Vistry will continue to profit. But buyer beware.
Joanne · 26 January 2024
★★★★★ 5/5
TrustpilotThe marketing team was excellent and…
The marketing team was excellent and customer focused. Made the whole process simpler than expected and the final home was delivered as promised meeting expected standards.
Joseph · 21 May 2026
Agent replied · 4 June 2026
Hi Joseph,
We are so glad our marketing team made your home-buying journey simpler and that your new home met your expectations. Thank you for your kind words!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotWould definitely buy Bovis/Vistry Again
We bought our home in October 2022and can’t quite believe some of the reviews. We reserved in May had the most amazing point of contact Flip who guided us through step by step she was even brilliant after we completed. Marius our site manager whilst he was still here was incredibly good at getting our snagging sorted for us, we had relatively few issues (most were decorative) and was all signed off by Christmas. Before we moved in we had an independent snagger (a must for any new build purchase) he told us it was well built but the decor on the top floor was rushed- this was all addressed as part of snagging. I have had to speak with the customer service team about a couple of bits and so far they have been very good shout out especially to Charlie and Toni. Both have been very customer driven which is refreshing, especially Toni who kept me updated regularly and showed great empathy- really impressed! Based on our experience so far I would definitely buy Bovis/Vistry again!
Charlotte · 17 January 2024
★★★★★ 5/5
TrustpilotJust moved in
Just moved in, And loving my new home special praise to Andrea and Claire
Angie · 10 August 2026
Agent replied · 23 September 2026
Hi Angie,
We are so happy to hear you are loving your new home! We appreciate your kind words.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotExcellent service by Dan and the…
Excellent service by Dan and the service team
Phillip · 17 September 2026
Agent replied · 23 September 2026
Hi Phillip,
We're delighted to hear that Dan and our service team provided you with an excellent experience. We appreciate your kind words and will make sure they are passed on!
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotWe had viewing of the property and I…
We had viewing of the property and I would really loved the way Mr.Rod handled it.He literally nailed it with his customer relation skills and it was great to meet him.He was so pleasant through out the appointed and I would definitely recommend him if some one is looking to buy a home.Thank you so much
Frami · 30 May 2026
★★★★★ 4/5
TrustpilotFollow up my enquiry fast and prudent
CHUNG · 15 September 2026
Agent replied · 10 October 2026
Hi CHUNG KAI LAU,
We're glad to hear that our team was able to assist you quickly and effectively with your inquiry. We appreciate your positive feedback.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotVery helpful and great home…
Very helpful and great home presentation.
Elizabeth · 16 September 2026
Agent replied · 23 September 2026
Hi Elizabeth,
We're happy to hear that our team were helpful and that you found our homes well presented. We appreciate your kind words.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotMy new Bovis home experience
I recently purchased A new 2 bedroom apartment with Bovis Homes.
Lizi · 13 August 2026
Agent replied · 23 September 2026
Hi Lizi,
We are so pleased to hear about your positive experience with us during the purchase of your new apartment. It's wonderful to know that our team's regular updates, knowledge, and friendly approach made the process easy and welcoming for you. We truly appreciate your kind words and recommendation.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotGreat customer service from your…
Great customer service from your representative.
Jay · 14 September 2026
Agent replied · 23 September 2026
Hi Jay,
We are pleased to hear that you received great customer service. We appreciate your kind words.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 1/5
TrustpilotSwamped with junk mail about this dodgy…
Swamped with junk mail about this dodgy company...no way of blocking or unsubscribing.. I never subscribed to this company in the first place.
Mr · 19 May 2026
Agent replied · 4 June 2026
Hi Martin,
We’re really sorry to hear about your experience and understand how frustrating unwanted emails can be.
We want to reassure you that we do not send communications without consent, and we take concerns like this seriously. Every email we send includes an unsubscribe link at the bottom, which allows you to opt out quickly and easily from any future correspondence.
We have also requested further information and will investigate this on our end to understand how your details may have been added and review this fully.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 5/5
TrustpilotThe sales lady Bev at Bovis Homes was…
The sales lady Bev at Bovis Homes was so help and knew what she was talking about. She also explained everything really well. So far the journey towards moving home as been really smooth.
Avril · 19 February 2026
Agent replied · 23 February 2026
Hi Avril,
We're so happy to hear that the sales support was helpful and informative! It's great to know the home-moving journey has been smooth thus far. Thank you for your positive feedback.
Kind Regards,
Kobi
Bovis Homes
★★★★★ 1/5
TrustpilotVery bad with poor customer service
MRS · 7 September 2026
Agent replied · 23 September 2026
Hi Lara,
We're sorry to hear about your negative experience with our customer service. If there's any more detailed feedback that you can provide, we can pass that on to the team and investigate further. We are committed to improving and appreciate you taking the time to raise your concerns.
Kind Regards,
Kobi
Bovis Homes
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