Every review we hold for the Northampton office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilot"Built by people who care"
....Yeah right! Built by a bunch of shoddy contractors who win the contract by being the cheapest. Surprisingly, this doesn't translate to 'people who care'Already wasted 3 days of Holiday to have contractors in the house fixing things, now we need to book another 3 days off work to have them fix more things that should have been right from the start.Their customer services manager was flat out rude and unprofessional, decided to tell me about an unfortunate accident he had that led to the loss of a limb...great but we're here to talk about the problems with a quarter of a million pound house I just bought mate, not to tell each other stories of bad things that have happened to us.Buying a house is stressful, but buying a bovis home is like chewing glass
C · 2 November 2017
★★★★★ 1/5
TrustpilotBovis Homes are bogus homes ....don’t dare to buy
Bovis Homes are liars and cheaters.The houses are absolutely are built with very poor workmanship and low quality.sales to customer care and regional director all are liars doing false promises to the customers,Its beenclose to 12 months still struggling with never ending snags and major structural issues. I strongly suggest not to buy Bovis Homes and don’t make your personal life more stressful and complicated. I strongly recommend government to take action on such fraudulent companies and close them permanently.I’m forced to give single star as I don’t have an option to give negative stars and it’s a shame.
Sapbo · 12 October 2017
★★★★★ 1/5
TrustpilotOur first home the most dreadfully disappointing experience thanks to Bovis
If there was a zero star category I would have chosen that option. Buying a Bovis home has been the worst ordeal ever. I wouldn't wish it on anyone. There are individuals who happen to work for Bovis who I honestly believe are good people. However, Bovis have made purchasing our first home the most dreadfully disappointing experience. Deficiences are not addressed, numerous emails not even acknowledged, customers are treated with contempt as we don't matter because 'we will not ever buy another property' from them. Very poor quality and workmanship compared to other builders, customers receive very little *important* information about their new home, customers struggle to achieve a resolution when defects are reported...A horrid nightmare which has only started less than a year ago.Have a chat with homebuyers to get to know their true situation to make an informed decision about buying from Bovis. Beware of 'the optimistic bias' that would make you believe that you are at a lesser risk of being yet another Bovis Victim.
Guadalupe · 3 October 2017
★★★★★ 1/5
TrustpilotThe worst thing I ever did in my life was buy a Bovis house
The worst thing I ever did in my life was buy a Bovis built home. They were rude, patronising, always rushing you. Then they built us an awful house, full of issues. They made a massive error in our kitchen and when we asked for it to be fixed they threatened us with legal action. The site manager had CCTV on our property and tried to blackmail us into backing down. They’re a disgusting vile company full of money grabbing shoddy builders and managers who only care about £££ and take no responsibility for people’s lives and wellbeing. I hate Bovis - don’t buy Bovis, unless you like making a bad investing. You’d be better off burning your money.
Kimberley · 3 October 2017
★★★★★ 1/5
TrustpilotI purchased a Bovis home with my …
I purchased a Bovis home with my husband and children January 16, we moved in July 16, the hell began, the house was not finished, holes in the walls, uneven floors, cracks in doors, wonky bannisters, wonky garden walls, creaky floors, missing roof tiles, scratched kitchen panels, plinths didn't fit properly, wonky kitchen cupboards, leaks, 4 ceilings needed replacing, rubbish under cupboards and bath panels, holes in cement in garden, cracked tiles in bathrooms, leaking toilets, mould, mastic slapped around windows.I could go on and on.Communication does not exist with Bovis.We had to pay for a structural surveyor.It was the most stressful time of our life.NEVER EVER WOULD I RECOMMEND THIS AWFUL COMPANY.We are still waiting for work to be fixed. Natalie Otter
Natalie · 3 October 2017
★★★★★ 1/5
TrustpilotDon't believe a word they say
Told the house will be ready at the end of April, then mid May, then end of May, then end of June. Today told end of July with a baby due in two weeks. Disgrace of a company!
Gavin · 19 June 2024
★★★★★ 1/5
TrustpilotI wouldnt trust bovis homes to run a…
I wouldnt trust bovis homes to run a bath never mind a building site. My motor was parked by 1 of their sites and their fork driver crashed into it. Destroyed 1 side off it. Ive asked the site foreman several times for a repair date which he doesnt have a clue about. Its been a month now. Surely this cant be legal????
Angry · 15 August 2022
★★★★★ 5/5
TrustpilotIt's a shame so many people have had …
It's a shame so many people have had bad experiences with this company. We bought our house last year in Exeter and have received the best support we could ask for. Snag lists builds, we send an email and the problems are rectified. We noticed the soldier course above our rear door was wonky, only an aesthetical problem and it was rebuilt within a week.In think the problem must lie with area managers? Bovis homes in Cranbrook are Great!
Jacob · 1 December 2017
★★★★★ 1/5
TrustpilotFour unsolicited texts in the space of…
Four unsolicited texts in the space of two hours is almost harassment. How they got my number is beyond me but I will never engage with this bunch of cowboys.
Michael · 11 October 2024
★★★★★ 1/5
TrustpilotNothing but pain from start to finish
Nothing but pain from start to finish. Very poor quality build an absolute lack of attention to detail or willingness to fix snags from 15mm gaps under doors, un-level floors, radiators not plumbed correctly, mould from a lack of drying out and scuffs and marks from the tradesmen. Arguing with them over every point, completely unwilling to go that small extra step to make you feel like a valued customer. DO NOT BUY BOVIS!!!!!
Mr · 18 December 2019
★★★★★ 1/5
TrustpilotThey act like a scam
They act like a scam. Filled in enquiry with phone number, but then they will send email telling you that's no phone number to contact you - and the email account they sent is not monitored + bounced back. Tried to call them 3 times and no one pick up. Poor experience and definitely not further proceeding with them
Mike · 21 October 2022
★★★★★ 1/5
TrustpilotHow Bovis get any stars at all beggars…
How Bovis get any stars at all beggars belief! If they spent a fraction of the money on rectifying the massive defects in their bodged new builds, as they spent on fighting claims through the courts .... buyers of their properties would show them some respect. They have wrecked hundreds of lives, mentally and physically ... not to mention the financial side! Disgusting, irresponsible firm led by a CEO who put profits before people!!
Peter · 28 October 2019
★★★★★ 5/5
TrustpilotVery helpful staff
Very helpful staff, and very accommodating
Jayne · 25 July 2025
★★★★★ 1/5
TrustpilotOne word sums up my experience... gutted
One word sums up my experience of Bovis. Gutted. I'm gutted that my dream home is not even close to that, I'm gutted that I'm still having to battle for the most basic things to be completed even after nearly two years and I'm gutted that I'm treated with such disrespect and courtesy by the Bovis staff.I give up with them and would absolutely never buy from Bovis again. Appalling operations and disgusting company.
Joe · 25 April 2019
★★★★★ 1/5
TrustpilotTwo years of complete headaches
Two years of complete headaches. Bovis are without doubt the most unprofessional company that I have ever experienced. They deliver your property late and the problems that we have had to overcome are too many to list. The customer services team are beyond useless, they rarely reply to you and are totally useless at getting anything done. You are promised things and they never materialise!We would never ever buy a Bovis home again.
Alex · 14 March 2019
★★★★★ 1/5
TrustpilotSeveral latent defects including
Several latent defects including, knowingly fitting a split toilet waste, loft extraction vents in the wrong place, flexible ducting creased and bent thus full of water, mouldy garage and loft. One issue after another. Poorly built, building standards ignored.
Stuart · 24 February 2024
★★★★★ 1/5
TrustpilotAwful company - avoid
Awful company. Been on our house 16 months now and still nowhere near having everything rectified. They build the houses so quickly without any standards or checks. So far we have had 3 months of work with unqualified handymen botching that now needs re doing. Is a painful process that has put me off buying a new build again, especially a Bovis new build. Something really needs to be done to regulate this industry.
James · 3 December 2017
★★★★★ 2/5
Trustpilot2 years of excuses and poor workmanship
Been in our house 2 years. We’re very lucky compared to others that we had lots of snags (115) - but no structural issues unlike others.Customer service is terrible. If you don’t get snags completed before you move in, you’re in for a very very long wait.Bovis have no pride in their work. Very much a ‘that will do’ approach. Such a shame when you compare to other house builders.
CJS · 2 February 2020
★★★★★ 1/5
TrustpilotBuild Quality
We bought our home in June 2015 and have had numerous issues with the build quality. We had to move out for three weeks whilst Bovis employed a contractor to reinforce our floors to rectify deflection issues (wobbly joists). Bovis build on the cheap and cut corners, and hope that customers will roll over and take it. I wouldn’t buy from Bovis again and wouldn’t recommend them to anyone that I know.
Phil · 2 May 2018
★★★★★ 1/5
Trustpilotwhere is the Goverment from that pain
I do know what can i say and what can I write that companies do not care about anything I feel government support them because I told I will take legal action the meaning for they said to me hate your face on the wall.who save us ,trust pilot is good web the must handle that to the government to people pain the voice as well.
David · 16 November 2020
★★★★★ 1/5
TrustpilotTerrible
My experience with Bovis has been terrible. I can only advise others avoid the company. This will avoid stress fo years to come- customer service is horrendous - house build quality is cheap with poor workmanship (thin floors, leaks, snags, creeking stairs and floorboards, poor insulation/soundproofing)- maintenance of surrounding estate is awful (maintenance, broken objects, potholes)Your 2 years warrantee will be spent trying to get Bovis to finish off the houseAvoid
James · 17 April 2018
★★★★★ 1/5
TrustpilotPurchased one of the show house on the…
Purchased one of the show houses on the Millwood Meadows development in Redditch. Constant problems with poor plumbing. Can't get access to leaks. Holes left in the render after they took away their signage and never filled.Poor customer service who are not helpful.
Simon · 7 September 2023
★★★★★ 1/5
TrustpilotPoor customer care
Poor customer care, Been waiting 2 years for the snags to be still done on my property. Repeated phone calls/Emails to no avail. They just dont care after you sign on the dotted line after a well rehearsed pitch to sell the property. When you escalate to the 'Regional Director' he just fobs it straight back to the infamous Customer Care Team.I really wouldnt recommend buying a Bovis Home. Disgusting.
David · 6 September 2018
★★★★★ 1/5
TrustpilotDo not buy a house from this company
Do not buy a house from this company! You will be left in a substandard property.
Joanna · 18 December 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
