Trusted Agent profile · Northallerton
★★★★★
628 reviews across 2 platforms
75-76 High Street, Northallerton, DL7 8EG
Bridgfords's office in Northallerton, at 75-76 High Street, is rated 2.9 out of 5 across 628 reviews on two platforms, including 182 Google reviews rated 4.8.
Every review we hold for the Northallerton office, from every platform, shown as written. First names only.
5/5
GoogleWe had Annie as our letting agent and she has been fantastic. Really accommodating and kept us up to date with the process of our tenancy application. Really polite and overall a credit to Bridgfords.
Thank you for your glowing 5* review Simon. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleI'm a general work contractor, been working for Bridgfords for over seven years now and this office is by far the best one to deal with. both Kristina and Harry keep me well informed of work that needs attending to and prompt payment too so all good.
Thank you for your 5* review stephen moon. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat and efficient letting service from Bridgfords, especially Michael who has been really helpful and he has made my journey to be a landlord a lot easier.PositiveResponsiveness, Professionalism
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
5/5
GoogleThank you to all at Bridgfords especially Rebecca who was a great help, in what turned out to be a long and drawn out process. We got there in the end. Thanks again. 😊 …
Dave, I will pass your thanks to Rebecca and her colleagues. Your kind words are very much appreciated. Best wishes, Mark
1/5
GoogleMy son renting property from bridgfords mold and damp in the ceiling. Previously 2 more tenants before moved out because of same problem yet they send decorators in to cover the mould knowing fine it's not livable. They are due a new born in March still nothing done but sent builder around saying its condensation yea whatever. Saying to them which by the way are a young couple having there 1st born .they are now threatened they cant leave because in contract for 12 months absolutely disgraceful now have raw sewage coming in under sink under no circumstances use this firm
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk, Kind regards, Donna.
1/5
TrustpilotTerrible communication, valuations and organisation.
We sold our flat with Bridgfords Swinton and the experience with them was terrible from start to finish. They over-valued our property by £15,000, meaning that when our buyers applied for their mortgage they refused to give them their full amount, causing us to have to sell the property for £15,000 less as we didn’t have the time to put the property back in the market due to our chain. We had further issues with our buyers’ mortgage application causing a huge delay in the sale, and we actually ending up initially losing our forward purchase due to this. Throughout this whole nightmare Bridgfords were absolutely useless. We told them time and time again to call my partner instead of me, due to our professions, and they constantly ignored this and rang me. We had to deal with our buyers directly as Bridgfords had very little communication with either of us, and would actually ring us to ask for an update on our buyers situation! Causing us more stress and an extra party to deal with and update. Whenever we spoke with Bridgfords they had absolutely no idea what was going on and couldn’t keep track of any part of the sale. They were by far more of a hinderance than a help. They also didn’t conduct any showings of our flat themselves (as they had initially sold to us) and we had to do every showing as whenever we asked them they said they were busy. They charged us £2,200 for the pleasure of all of this.Overall, if we ever come to sell again we will be sure to steer clear of Bridgfords and would highly advise others do the same.
5/5
GoogleDwight , helped us with the mortgage, he is invaluable how professionally and reliably he managed everything. We were constantly informed about the process, he was always there for us whenever we had a question. Great services . Thank you so much xx
Hi Malwina, thank you for sharing your positive experience with Dwight. We're delighted to hear that he provided you with invaluable and professional service throughout the mortgage process. If you ever have any more questions, feel free to reach out. Thank you for choosing Bridgfords Sales and Letting Agents Northallerton.
1/5
TrustpilotDont Waste Your Time
I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.
5/5
GoogleAnnie and Kristina were helpful and efficient throughout our renting process, and quick to action any queries we had
1/5
TrustpilotNot a great experience
We went to Bridgfords because they got the best reviews on Google. OMG if they are the best, just imagine what the worst would be like. Gave us a very dodgy valuation 30% above what we eventually sold it for.
1/5
TrustpilotDo not trust them, they will rob you blind
Do not under any circumstances go with these! They will steal from you. They never asked prior to us applying whether we would need a guarantor and because it became obvious we did after application they decided not to go with us and stole our holding deposit from us. We a family with a small child and a baby on its way and they refused to give us our money back. They wouldn't budge a little bit. Not even offer a little bit back. Horrible estate agent that will rob you blind. Do not trust them!!!!
1/5
TrustpilotZero engagement for deposit return
My tenancy ended on 9th Jan and I emailed Bridgfords to ask how I go about getting my deposit back.Emailed again on 15th Jan saying there had been no reply received to my request.An agent did respond so say someone from the deposit team would be in touch.Chased again on 22nd Jan advising that nothing had been heard - to date zero response.They were very good when it came to take my money. There can be no excuse for the lack of engagement. A dispute has been raised with MyDeposit.
5/5
TrustpilotWe highly recommend Bridgfords
We highly recommend Bridgfords - Whitby. Maddie, Victoria and the team are amazing. They are very approachable, friendly, have excellent communication and also very knowledgeable on the area and of the market.
5/5
GoogleMy husband and I were shown round a rental property today by Heidi. Heidi greeted us warmly and in a friendly way. We have dealt with many agents (and still are) in our quest for a property that will accept dogs and I have to say none have been as helpful and friendly as Heidi and others I have spoken to in the office. So hope to be able to find a property through Bridgfords so we can be confident of a friendly and professional relationship.
Thank you Elizabeth for your wonderful recommendation and 5* review! As always, it is great to read that our local Bridgfords team have provided you with an excellent experience. Kind regards, Scott
5/5
TrustpilotGreat company to deal with very…
Great company to deal with very professional couldn't help me enough would definitely recommend.
5/5
GoogleRecently let a property through Bridgfords. Great service and kept informed all the way through process. Dealt with Heidi and Marc who were great and really supportive. Thank you
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
TrustpilotBridgfords Denton team was extremely…
Bridgfords Denton team! 5*Denton branch team was extremely helpful, professional and pleasure to dealing with. They helped me to make my move to a new property within a couple of weeks and supported me throughout, including communication with all the suppliers. Megan was absolutely brilliant, she showed great support and care, professional approach in a timely manner. I would highly recommend.
5/5
GoogleI have recently rented through Bridgfords. I have received excellent service from in particular, Annie who has been great from start to finish. I would highly recommend this company for tenants.
Thank you for your brilliant 5* review and thank you for your recommendation David. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotShout out to Ruari
I dealt with Ruari, who by the way gave the most incredible experience. He went above and beyond to help assist me with my needs. 10/10Im writing this review as the kid deserves the acknowledgment!
1/5
TrustpilotA one star rating is too good for this…
A one star rating is too good for this business! Completely inept from the agent to their so-called professional mortgage broker. Allowed seller's solicitor to harass and bully me and also bombarded me with messages whilst at work but didn't answer calls when I tried to contact them. I am now out of pocket as seller has withdrawn the property even though it still shows for sale.
5/5
GoogleI have rented a house through Bridgfords, Northallerton for the past 4 years and have had consistent excellent service. Especially from Victoria North, Residential Lettings Team Manager who has always gone above and beyond to ensure that any maintenance issues were dealt with promptly and efficiently with follow up to ensure work had been complete to a satisfactory standard. I have always found the staff to be pleasant, polite and helpful . Recommend as a letting agency.
Thank you Denise for your 5* review and kind words of our dedicated team. It is great to see that they went above and beyond your expectations and that you would recommend them to anyone. Best wishes, Lucy.
5/5
TrustpilotThank you Bridgfords didsbury for all…
Thank you Bridgfords didsbury for all your help. I am very exited to move into my new home :)
5/5
GoogleI had an excellent conversation with Annie she was polite kind and informative she's a great person to talk with and she is an asset to the company and it's business. Well done Annie.
Thanks for your excellent comments and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotConfusing marketing
There's a For Sale sign been up on a house we've passed a few times over the past 2 weeks but can't find it on their website or Rightmove. I rang one of the branches to be told, indignantly, I'd rang the wrong office. I pointed out that there is no local office and as this one is relatively close by, I thought I'd try them. He said he had 'no idea' but he'd look. Terrible telephone manner, told him I'd look myself. Tried another office and was told it's not being marketed yet as the owner has been choosing the photos. Fair enough but I asked why the sign was up and was told because it's for sale. Very confusing. Sort yourselves out Bridgfords. Glad you aren't selling our house!
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