Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAbsolutely shocking customer service, takes them forever to sort any snagging. Flagged up waterlogged garden before we moved in, 16 months later things only got worse. Minor snagging like the door don’t shut properly, they/ ourselves have fixed multiple times but problem still not resolved. There’s no communication between the site manager, sales office and head office at all, apparently the sales office only cares about your money once they sold you the plot it’s not their concern. They’ve said there’s someone who’ll look after us once we completed, good luck with getting in touch with whoever it is they never answer your call or ring you back. You can call the customer service hotline but again, they won’t make the CS manager on-site nor the site manager aware of the problem so your problem is still your own problem.
Also we’re considering to buy a second plot only because parents would like to relocate close to us, asked if they can put towards any incentives or at least put extra drainage in the garden considering we have to deal with the ridiculous pond for 16 months that’s not something I’d like my parents to go through but the reply we’ve got is that there’re many people eager to buy the plots so they don’t have to worry the plots won’t sell at all. Also. extra drainage is optional so it sounds to me like if you can afford putting extra drainage in then congrats you’ll have a decent garden if not just accept the fact of it being a waterlogged garden because again plots are so popular that they don’t really care about these minor things.
We understand there’ll be snagging no matter which developer you go for, and how Covid will somehow slow things down but what we’ve experienced is solely the result of bad customer service. Sowerby Gateway is a lovely community to live in but before you decided to go ahead with TW, mentally prepare yourself with unlimited patience and the need to make time to deal with their nonsense.
Priscilla · 16 April 2022
★★★★★ 3/5
GoogleNot sure why I'm being asked to review a housing estate.
It's a housing estate, Aldi is nearby and so is the A19
Richard · 12 April 2024
★★★★★ 2/5
GoogleShould get your garden maintenance company sorted for the upkeep of the grass and weeds.Terrible the company involved will be lucky if they get the fees of people
Julie · 14 September 2024
★★★★★ 5/5
GoogleMy daughter lives there nice estate shame there's a bus route going to go through it
John · 13 April 2023
★★★★★ 5/5
GoogleMy family bought one of their houses. Nice quiet and clean estate, and after one year very few issues so quality it's very good if you compare that to most of new build homes.
Piotr · 18 June 2019
★★★★★ 5/5
GoogleMy family bought one of their houses. Nice quiet and clean estate, and after one year very few issues so quality it's very good if you compare that to most of new build homes.
Peter · 16 April 2019
★★★★★ 5/5
GoogleBought a new home here very pleased.just a few snags to be completed
Gerald · 13 April 2022
★★★★★ 5/5
GoogleA really nice development, maybe the place to be.
Carl · 16 April 2022
★★★★★ 4/5
GoogleThis is where my daughter lives.
Michael · 11 August 2022
★★★★★ 1/5
GoogleHoles all over the unfinished roads, raised manhole covers. Someone shall get hurt
David · 17 June 2021
★★★★★ 1/5
GoogleHoles all over the unfinished roads, raised manhole covers. Someone shall get hurt
Reverend · 16 April 2021
★★★★★ 5/5
GoogleRating only, no written review.
Anthony · 16 December 2025
★★★★★ 3/5
GoogleRoad unlevel
Peter · 9 October 2025
★★★★★ 5/5
GoogleJust as normal very please
Paul · 11 August 2021
★★★★★ 1/5
GoogleIt's pretty much a mud bath at the moment.
Kevin · 12 August 2019
★★★★★ 1/5
GoogleRating only, no written review.
Andrew · 22 February 2025
★★★★★ 5/5
GoogleGonna move there!
Jim · 17 May 2024
★★★★★ 3/5
GoogleInteresting walks
Allan · 12 April 2024
★★★★★ 5/5
GoogleRating only, no written review.
Joe · 13 April 2023
★★★★★ 5/5
GoogleRating only, no written review.
Ye · 13 April 2023
★★★★★ 5/5
GoogleRating only, no written review.
Victoria · 13 April 2023
★★★★★ 5/5
GoogleRating only, no written review.
Vince · 17 June 2022
★★★★★ 5/5
GoogleRating only, no written review.
Paul · 16 April 2022
★★★★★ 5/5
GoogleRating only, no written review.
Vinnie · 16 April 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
