Trusted Agent profile · North Yorkshire
★★★★★
600 reviews across 2 platforms
12 Queen Street, Ripon, HG4 1ED, North Yorkshire, HG4 1ED
Hunters's office in North Yorkshire, at 12 Queen Street, is rated 2.5 out of 5 across 600 reviews on two platforms, including 60 Google reviews rated 4.8.
Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
1/5
TrustpilotMy daughter rents through hunters and…
My daughter rents through hunters and has for some year , their repairs support is appalling she has waited since before Christmas for repairs plus the latest repair is really bad mould in her 13 year old sons bedroom myself and daughter have been in repeatedly and to date these are still outstanding absolutely disgraceful would love someone to contact me personally to discuss these matters
1/5
TrustpilotPoor customer service
My partner and I are looking to relocate to an area around a 5 hour drive away, we found a property with Hunters and booked a viewing. We loved the property so we asked the agent what to do next and he said email so we can get sent an application form; because we liked the property so much we emailed and called the branch to try and get ahead with our application. No answer from the branch after numerous calls over the period of an hour so we decided to go to the branch instead. After speaking to someone in branch (not part of the lettings team so they couldn't help us) they sent an email over to someone from the lettings department with our profile so they could send us an application form via email. This seems great, two emails, one from us and one internally expressing our interest in the property. However fast forward one week, with nothing from them and more attempts to contact from us, we finally get through to be told that someone that viewed on the same day as us has already completed all the applications and is set to start renting the property. No apologies or anything after explaining the situation and that we'd been trying to get in contact for a week.
1/5
TrustpilotThey couldn’t care less
Would even put this into minus stars if I could. The most awful company I have ever had the displeasure of dealing with. Very good in getting you in at first however soon as they have their commission from you they don’t care about you. To start we had to push back as we had agreed a move in date paid for moving van. Kye who was our wonderful (not) estate agent thought it was acceptable to give us a call at 16:00 the day before to say we can’t move in this date. Extractor fan was broke in the property was promised this will be fixed at the start of our tenancy. They decided to send someone to fix this in our last 2 weeks of our agreement. The state of the flat when we moved in was beyond a joke grime on the kitchen top bathroom smelt disgusting was dirty. Carpets looked like they hadn’t been cleaned since the flat had been built. Marks all over the walls and blinds. We’re not trying to be overcharged for a cleaning service when the flat was left in 10 times better condition it was left in. Horrible company who don’t care about you after they have their commission. Also abysmal customer service constantly have to chase them for things
1/5
TrustpilotVery unprofessional and rude agents
Very unprofessional and rude agents. They repeatedly called me while I was at work, and when I finally got back to them, they booked a viewing for the next day and told me to meet outside the property at the scheduled time.
1/5
TrustpilotDo not use this estate agent
Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.
1/5
TrustpilotINCOMPETENT
Hunters listed a rental property two days ago and I had contacted them making an enquiry an hour after it was posted. No response. so I went online and found a book a viewing form and completed it. No response. The next day I emailed asking further about the property. No response. Today no call or no email, no response. So I call up and I am informed that they are fully booked for viewings and they probably wont do another one. Absolutely no communication. Zero customer service.An entirely incompetent estate agents. I had to drag the information out of them and at no stage was I contacted. The entirety of their reviews for 2024 details their utter incapability.
1/5
TrustpilotNot recommend at all
Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid
5/5
TrustpilotHunters Estate Agent review
Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.
5/5
GoogleFinally got our new home and Hunters made it easy for us! We had the pleasure of Scarlett dealing with us from start to finish and she was both professional yet friendly the whole time. The experience of buying our first home was at times stressful (as any house purchase is) but the girls at hunters really went the extra mile chasing things up and getting stuff sorted out whenever they could help. We would fully recommend them and happily use them again!PositiveResponsiveness, Professionalism
Thanks Jonny, it was a pleasure and we hope you will have many lovely years in your new home. The girls!
5/5
GoogleI don't usually go in for leaving feedback but in the case of Hunters in Ripon and particularly the communication and interaction with Scarlett, I am happy to make an exception. Scarlett acted very ethically during a BAFO phase of my purchase, not sure I would get the same level of honesty from others in the industry. During the initial purchase phase she did a great job to keep all parties aware of progress. Ultimately I was unable to proceed with the purchase, no reflection on Hunters or the vendor, even faced with this disappointment, Scarlett remained professional and understanding. She is a credit to Hunters.PositiveResponsiveness, Professionalism
Hi David Thankyou so much Scarlett is a true credit to us she works so hard to keep her customers happy and up to date - she prides herself on going the extra mile.
5/5
GoogleScarlett at Hunters Ripon recently handled the sale of my house and I was delighted with the experience. The entire team are helpful and focused on the customer to an extremely high standard. Every time I spoke to anyone from Hunters during the process they genuinely brightened up my day and were a joy to deal with. In addition, the sale took place across various restrictive circumstances due to COVID and Hunters proved themselves to a resilient and modern company as I honestly could not tell the difference in service. I highly recommend Hunters to anyone looking to sell their home quickly, efficiently and for the best possible price.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much Mark - your kind words are very much appreciated
1/5
TrustpilotTook a day off work for a confirmed…
Took a day off work for a confirmed viewing, turned up, and was told they couldn’t show me round because they “didn’t have the keys.” You couldn’t make it up. Utterly shambolic, a complete waste of time and money. Shows a total lack of respect for people’s schedules.
1/5
TrustpilotAppalling customer service from the…
Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.
5/5
TrustpilotThe sale of our mum’s house by Hunters estate agents
Hunters have just sold my mum’s house and the whole experience from start to finish went so smoothly. James cane and valued the property and he was very kind and professional. Rebecca who handled the sale was brilliant! She was always in communication with my sister and I and kept us informed at every step of the way. She was always quick to answer any queries we had and was very prompt in resolving them. The other staff were also very kind and professional and really supported us in what has been a very emotional journey. Thank you all so much! 😃❤️
5/5
TrustpilotI have dealt with Janet Tretton at the…
I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly
5/5
GoogleReally happy with the services! Scarlett has been amazing in helping us with the buying and also selling of our property! Reliable agency. I would gladly recommend it!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Stelian very much appreciated best regards
5/5
TrustpilotHunters Northenden branch
Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.
5/5
TrustpilotI have been with M&M property since…
I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani
5/5
GoogleI was very impressed with Hunters in Ripon when they recently sold my Mother's home. Gina, Scarlett and Katie are all very professional, helpful, friendly and courteous. They kept in regular contact with me during the sales process and always returned my calls and emails in a very timely manner, as well as helping me to stay calm when problems arose. I would be very happy to use them again and would not hesitate to recommend them.PositiveResponsiveness, Professionalism
Patrick Thankyou so very much for your kind words it was a pleasure to be there to help along the way Gina, Scarlett and Katie
5/5
GoogleHelen, Gina and Katie from Hunters Ripon have been absolutely amazing, friendly, courteous,professional and supportive all through the sale of my home. I cannot thank them enough for the amazing service they have given. I would certainly recommend them.
Thank you so much for your kind words and thankyou for the Neros coffee voucher very much appreciated x
1/5
TrustpilotHunters is a joke
I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.
1/5
TrustpilotEnquired about a property
Enquired about a property. Travelled a round trip of 10 hours to view said property.
5/5
GoogleOur journey is now over and Hunters have been absolutely brilliant all through the sale process of our Parents home. Gina, from the start of the sale process advising, at what was a difficult time, preparing the particulars and liaising with us we knew then that we had put the property into safe hands. Scarlett you are an absolute credit to Hunters so professional, supportive and negotiating for us and arriving at where we are today. We cannot thank you all enough and will certainly be contacting you again. We would certainly recommend Hunters to anyone selling or buying properties in the Ripon area. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Hi Roz Thank you so much for your kind words it was a journey and a half but it was a pleasure to be with you along the way, take care and pop in and see us. Gina Scarlett and Katie
2/5
TrustpilotAn unfortunate attitude from Hunters
My boyfriend and I were purchasing a property through Hunters and they were pleasant enough. However, when we received the results of the independent survey two months down the line, it highlighted what we considered to be significant problems with the property, particularly the necessity of a whole new roof, and the replacement of brickwork.Naturally, we had not - and could not have - factored in the cost of these repairs, or the time it would take to carry them out, so we emailed our contact at Hunters in Sunderland, simply outlining the issues that the survey had presented, and attaching the report in full. The reply we received explained ‘The seller is not under any obligation to carry out any work or offer a reduction’. While true, this attitude seemed hostile to us, and rather unprofessional. We did not mention a negotiation of price, or the current owners carrying out the work themselves - although, to be frank, these did not seem unreasonable expectations.We had misgivings about how considerable an undertaking the repairs would be, both financially and physically, but were open to discussing options with Hunters/the sellers. However, we decided to withdraw from the sale, and Hunters’ attitude did play a big part in that. As a prospective buyer, you do not have a choice over which estate agent to deal with, but I would certainly be reticent about purchasing a property sold by Hunters in the future, and would strongly advise sellers to consider the overwhelmingly negative reviews on this page before engaging Hunters, as the wrong estate agent could scupper a sale, as in this case.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's North Yorkshire office has 600 reviews across two platforms: 60 on Google, 540 on Trustpilot (across the whole business).
Hunters Ripon is rated 2.5 out of 5 across all 600 reviews, and 4.8 out of 5 on Google from 60 reviews.
Hunters Ripon, 12 Queen Street, Ripon, HG4 1ED, North Yorkshire, HG4 1ED.
