Trusted Agent profile · North Yorkshire
★★★★★
553 reviews across 1 platform
3 Regent House, 13-15 Albert Street, Harrogate, HG1 1JX, North Yorkshire, HG1 1JX
Hunters's office in North Yorkshire, at 3 Regent House, is rated 2.3 out of 5 across 553 reviews on 1 platform.
Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
1/5
TrustpilotWast time
Wast time. After I saw the house and paid a deposit because we want to take it, they started not answering the phones or saying they were busy. They promised to contact us the next day but nothing.After several messages and contacts they told me that the house we want is not their agency-Thinq Agency.Those who read this review, please do not use the services of the Thinq Agency.Thinq Agency and Hunters are two related agencies who don't care about customers.
1/5
TrustpilotDefinitely one to avoid for buying and selling
This agent was absolutely hopeless. I was trying to buy a property they were selling...but their communication was appalling and they made me feel like a nuisance. They didnt respond to emails and on the rare occasions their phones were answered they didn't return calls. In the end I resorted to going in person to their office where I would have to wait ages and was often then met with a blank look and confusion. They seemed to want to do very little for their commission and several times tried to pass parts of their job on to my solicitors. From my point of view, as a buyer, they were inefficient, slow and seemed to have a poor understanding of the process of selling a house.....I think they did a really poor job for the vendors too.Perhaps they are brilliant at lettings?Certainly not one to buy or sell property through!
5/5
TrustpilotHighly recommend
Highly recommend - Steph Peart-ThomasIt has been almost a year to purchase a property, so frustrating!However, we are so lucky to have Steph as our account manager. She kept chasing seller solicitor and my solicitor, without her I would withdraw the purchase long time ago. She also shared me with my concerns. Truly helped. Highly recommend.
1/5
TrustpilotHunters letting agent
Hunters were the letting agent for a property that I rent out. My experience with them has been terrible and I have now moved to a different agent. There have been far too many problems to detail here but, if you are looking for a professional and competent letting agent, I would try somewhere else. When I complained about the problems encountered at branch level to the Head Office I was astounded that they were equally dismissive about such big failings, which shows it is an problem across the organization.
1/5
TrustpilotBe careful
Be careful, they are1 Rude2 Hardly ever answer calls 3 Rarely check requests on zoopla and Rightmove4 They care less about youThat was exact feedback I got from one of my friends who was looking so much in market and she finally got a house. I told her I found this property in Cookridge through hunters that I’m planning to view, she was like good luck if they ever answered you or even bothered, I didn’t believe her but she was right in every word. I left two requests through Rightmove on day of advert but no reply, called them ten times over two days no answer and left them voice message with all details, they answered after three days when I did more requests through Rightmove at last, the lady was like I have received offers no more viewings I could take your name, I tried to explain myself it’s unfair I did this and that everything you said calls voice notes online booking , she was like sorry bye, she must be joking… when you think you hit rock bottom in worst customer service, no there’s more and hunters is a live example. I wish some good people in hunters read this so they could do something about it so their work wouldn’t be undermined by their rude unprofessional colleague.
1/5
TrustpilotHunters Grimsby
Hunters Grimsby Allowed us to live in a rat infested property with a baby, two older children and a baby on the way. The landlady hid behind the agent and denied knowing about the issues even though the neighbours stated environmental health were involved. The drains didn’t work properly, parts of the house we couldn’t use yet we still had to pay a premium to live in the property. The lady that dealt with us handing our notice in was very rude and demanded money for repairs that were there when we moved in. Luckily for us we had proof or the poor state the property was in.
1/5
TrustpilotAbsolutely Pathetic Service
Pathetic, 0 ProfessionalismI wanted to rent a 2 bed flat, just after the viewing I confirmed that I will be putting the holding deposit and asked for the account details. I was informed over a text message that they will be sending the details to everyone who viewed the property on next working day. I called back at 9:00 am Monday and I was told that I will be getting the mail with account details and I should go ahead with deposit. I did the same, later to know that property is already blocked as someone did the deposit earlier than me as they received the mail on Saturday itself.Upon asking why the mail was not sent to me on Saturday like other even after confirming and why you did'nt inform about the same in our morning conversation. I was told it's of no use to go round and round, we will not give you any answers. Clearly she didn't have any answer and was not ready to accept that she preferred someone over me because of some X,Y,Z reason. If that's the professionalism of a manager, then the average review rating certainly confirms the quality you expect from this organisation.
1/5
TrustpilotCriminals
Misrepresentation, poor service, property management and unlawful practice
1/5
TrustpilotUse Hunters.com at your Peril
We engaged Hunters without searching on Trustpilot - what a Big mistake.Since engagement it has been a car crash.The franchise owner is ever so condescending, he says that they are professional - they cannot spell as we have 14 versions of the property particulars - they do not update you on viewings, even when you call them they never return a call. I wish I could exit the contract but the time they returned a call quickly was when we asked to exit the contract and then they wanted their 50% fee paying.They cannot even get the GDPR statement completed properly
1/5
TrustpilotDishonest and unprofessional
Dishonest and unprofessional estate agents, did not honour their written commitments to us. Routinely rude, very unpleasant to deal with. They treat customers like pests, and do not try to hide it. I do not understand how they stay in business.
1/5
TrustpilotWORST Agent
Worst experience I recently migrated to UK and wanted to locate a house in the city centre. senior agent showed me a house just opposite to the bus station and I accepted the offer but he didn’t revert to me even after 5 to 7 days. I gave them calls messages and called the agency customer care numbers many times but they didn’t have the courtesy to call me back and respond. I had to waste my one week in a hotel also not looking for some other property since they stopped showing other properties. Senior agents have a very bad attitude and they are not holding a responsibility towards the customers very bad agent please don’t opt for these agents if you’re looking for a house in a hassle free way
5/5
TrustpilotImpeccable services for 7 years now
These guys have managed a portfolio of flats for me for almost 7 years now, they are fantastic agents, I can’t find a bad word to say about their services, they are always on the end of the phone and constantly in touch with the market in terms of rent reviews etc, I can’t recommend these guys enough
2/5
TrustpilotHunters estate agent Leigh out of hours service dire
Hunters estate agent Leigh . Out of hours service for tenants .The guy was rude beyond belief would not recommend their services as letting agents .They need to get a professional person to answer the phone to potential customers .
2/5
TrustpilotAn honest review from a purchasers…
An honest review from a purchasers prospective. They need to scrap their after sales care or come when something different. Nothing short of pestering the purchaser and purchasers solicitor to the point of causing stress and anxiety. Do they realise that they are paid by the seller and NOT the purchaser. They are an unnecessary step in the chain for us. Constantly making out that the purchasers solicitor hasn’t done this that and the other. Emails coming sometimes two to three times a week. Felt this was intentionally trying to make us look bad. Ended up having to tell them to back off.What is really frustrating is the fact that we have bent over backward for the seller to ensure the sale goes through to the extent we ended up going with a lower offer on our house as the previous buyer was taking too long to sort things out. In my opinion, the after sales process has left a bitter taste in the sellers mouth thinking we are stalling things when we aren’t.As far as we are concerned this process plus the actions of the seller is making us want to pull out of this sale. We have nothing to lose but perhaps Hunters may rethink how they also treat their buyers. This poor seller has previously lost a sale. She may want to ask herself was it really the survey or the pressure of the after sales team????Sales team were fantastic though you can see why. After all they want to make their commission fee.
1/5
TrustpilotHorrible customer service
arranged viewing the property, the only time that the agent offered us was Good Friday at 12.00, we agreed and agent sent a confirmation of viewing. Yesterday we arrived at the place and waited 20 minutes, but the agent did not come, the phone number that is in the confirmation email says " we are out of office call us Monday " . We decided to knock to the property, and the seller of the house said that he decided not to sell house and remove listing from the sale yesterday. We are shocked, no one informed us that our viewing was canceled
1/5
TrustpilotIncredibly poor from Tom and Michela
Incredibly poor from Tom and Michela, just following a money making excercise. Not a decent bone in their body with invalid comments and no real reasons as to and why they want to keep my money. I’d avoid like them plague!!!
1/5
TrustpilotBUYERS BEWARE
BUYERS BEWAREReally poor customer service and a complete lack of integrity from these estate agents. Before even going to view the property we asked about the situation with the probate which the agents didn’t know, which was surprising given the property had already been listed for two weeks! Following the viewing and confirmation that probate had been granted we made an offer which was accepted subject to proof of deposit and mortgage in principle. Within less than 24 hours Hunters then rung us to say they had accepted another offer after the other party upped their offer! They refused to accept that they had played us offer against each other, but then asked if we wanted to make another offer to counter that! Disgraceful unethical behaviour and I’d advise to steer well clear of these agents.
1/5
TrustpilotVery disappointed
A promise to return to do a video tour of property, this never materialised, asked for stats regarding our property but none available, a promise of a catch up after a viewing but received no phone call , never kept up to date with anything e.g phone calls regarding offer on our house . Awful experience had to constantly chase them !
1/5
TrustpilotTerrible Service! DO NOT USE!
First time renting, we went to view the property told the agent we were interested.Three weeks on we've had no contact from them to ask if we are still interested or whether the landlord liked us after filling in an application form for them with details of our salaries and contact information! It took them 3 days to send the form and when we received it we believed it was the wrong one! Poor at answering the phone in the first place as well! Obviously only interested in actually selling houses not letting them. Absolutely appalling. good job we've found somewhere else to view or god knows how many times we've have to chase them up to find anything out.
1/5
TrustpilotCorrupt - selling a house before viewings.
Went to view a property today, told we were first ones to view property. Immediately called to make an offer and was told an offer was already in place from someone who hadn't viewed property yet. Estate agent who showed us around told us there were no bids. Clearly these people are inventing bids hoping you out bid these and they get a bigger % fee. Don't buy from these estate agents, clearly corrupt and dodgy. I noticed 18th Jan review on here showed exact same thing happened before. They wasted our time and anyone else who views it after us, and potentially lying to pump up price.
1/5
TrustpilotDreadful service resulting in a damaged property
We rented out our newly renovated house with Hunters in October 2020. We paid them a significant management fee up front. In November the tenants reported a minor issue. We are now in February 2021. The issue has escalated causing extensive damage to the property and they are still only at the point of having obtained 1 singular quote from their supposed network of trades. No remedial action has been taken. I have left voicemails and emails and received no responses as have the tenants. They literally only reply to you until you sign on the dotted line. We will not be using them for the tenancy renewal neither when we sell and I would recommend that nobody else uses them either.
1/5
TrustpilotIncompetent
It is such a pity that stars cannot be negative because if we could leave a minus three stars we would!Our experience was nothing short of dreadful, in fact it was calamitous!We were introduce to this shambles of a company by Hunters and we rue the day we agreed to use them.All information was supplied to them as requested in good time. Some information was lost and resubmitted.Our first conveyancer was incompetent to say the least, we are convinced that at one "telephone meeting" he was half asleep! He left the business but nobody told us! We only found out because our conveyancers name changed on the online portal that they use.The simply don't care and they are so reactive, it really a case of "oh, we forgot to do that, we better as the client."We sold a house to a buyer. No upward chain, no downward chain... One house, one buyer. How long do you think it took to sell?a) Six weeksb) 16 weeksc) Nearly six monthsYep, you guessed it, the answer was C. And it would probably have been longer if we hadn't made a nuisance of ourselves.Costs? Not too much less than a high street solicitor. We have learned our lesson, you get what you pay for! Stay away folks - if you value your sanity!
1/5
TrustpilotWhere do I start?
Where do I start?Poor communication, apparently the vendor was told on several occasions something different from my verbal or email, we actually had sold a property and were 'ready to go' but also had alternative accommodation for 6 months.... Within this pandemic with 2 of us working full-time it would have been useful to have fulfilled the promises made that they could let us know of if any further offer was made on the property....Absolutely astonished at the moment... I have no words!!!
1/5
TrustpilotI had to take them to court to get 8…
I had to take them to court to get 8 months of rent paid to me. They collected the money ftom the tenants and then refused to pay the rent to me making up a list of excuses none of which were valid. I had to ask the tenants to pay the rent directly to me and then then threatened my tenants. I won at court. But you always lose as you pay costs. Don’t go to them for lettings or sales as they are run and owned by the same corrupt person Sam Sharif.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's North Yorkshire office has 553 reviews across 1 platform: 553 on Trustpilot (across the whole business).
Hunters Harrogate is rated 2.3 out of 5 across all 553 reviews.
Hunters Harrogate, 3 Regent House, 13-15 Albert Street, Harrogate, HG1 1JX, North Yorkshire, HG1 1JX.
