Every review we hold for the North Yorkshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWould highly recommend
Would highly recommend. Staff in at the West Park office (thanks Jen and Amie) were very professional, helpful and did exactly what was promised. Throughout the viewing process they kept us up to date, always had a named contact who was prompt to respond to questions. When it came to completing the sale - we had many issues agents in the chain and solicitors, however Jen and Amie chased up, kept us informed and I felt were always working in our best interests.
AK · 30 July 2025
★★★★★ 5/5
TrustpilotPateley Bridge - Top service
Alison from Dacre at Pateley Bridge was fantastic with our move. She was proactive in finding us our home by reaching out to us whenever a new property that we could be interested in came on the market, she kept us updated throughout and was always on the ball to make sure the sale went through as quickly as possible always one step ahead with the solicitors and seller. 12 weeks in total for the sale to go through …would definitely recommend Dacre and Alison for your house sale or purchase
Jessica · 26 June 2025
★★★★★ 2/5
TrustpilotA disappointing service
Such a disappointing service from Dacres. Getting to the point of having your home valued is a big thing, especially in the current climate. And having worked hard on making significant improvements to the house, the descriptions received by the valuer were unfair, mostly negative and insulting. There was a lot of talking and very little listening. Realistic and constructively critical comments are one thing, insults are another and there are ways in which you can support and guide a potential vendor without making them feel so uncomfortable and upset in the process. Sadly, this isn't an estate agent I would either recommend or use based on this.
KPop · 30 November 2023
Agent replied · 22 October 2025
We are very sorry to hear that you didn’t have a positive experience regarding your house valuation. We aim to offer a great service to all our customers and would ask that you please give us a call so we can discuss this further.
★★★★★ 2/5
TrustpilotSold house via Dacres
Sold house via Dacres, not a fast process from them, took ages to upload our home on different websites. Sara was the best, more helpful then anyone else there. We been advised the house will be available on different websites inc: Right move etc, on some websites the house not appeared. also been told we will get shoe cover (never got it). been told we potentially can get 200-215 for the house and once we received the first offer of 195 benn told to accept this as we won't get anything better. Not a great service. Not using Morley service again
Roland · 16 November 2023
Agent replied · 22 October 2025
Thank you for taking the time to offer this feedback for our Morley office. We work hard to provide a 5-star service for every customer and are sorry to hear that you didn’t feel to have had this experience on this occasion. The property market can be very dynamic, and property values can fluctuate based on various factors especially at a time of increasing base and mortgage rates. All aspects of the offer were carefully considered, including the buyer's financial standing, the current market conditions, and any benefits to a faster sale. If you'd like to discuss anything further, please don't hesitate to get in touch.
★★★★★ 4/5
TrustpilotGreat service from Ian Bradbury at Darce Son & Hartley
Ian B at Darce Son and Hartley was friendly and professional. His reassuring manner, mixed with his knowledge and understanding, gave us complete confidence every step of the way. It’s rare to find someone who truly listens and cares, and Ian went above and beyond to ensure everything was handled for us. I would highly recommend Darce Son and Hartley, especially because of Ian’s outstanding service. Thank you for making a positive buying experience.
Jalpa · 3 June 2025
★★★★★ 5/5
TrustpilotFirst class service from the Ilkley office
First class service from the Ilkley office from start to finish! Thank you Vicki Bradley - could not have asked for a better agent. Professional, thorough, discreet and everything done without any fuss. I can highly recommend Dacres (Ilkley) - I could not have made a better choice!!
Mr · 15 September 2025
★★★★★ 1/5
TrustpilotTerrible service
Terrible service, unethical and will screw you over as a buyer as soon as look at you. Had an issue with our sale, but they stated they'd keep the chain together. They didn't, they have said they were contacted by someone who found out, but there was no need to do this. We were back procedable by the Wednesday. On the Thursday EVENING they showed the property again, having never informed us this was happening.
Adam · 21 February 2026
★★★★★ 1/5
TrustpilotSharp Practice
As per the 15+ negative reviews already written about this so called Agency NOTHING has changed. Thank God that due to their sharp practice I a cash buyer was not even disclosed to the seller nor afforded a viewing of the property I wished to purchase. I was told," Don't bother going to the house it's just been sold". I was 2miles from the house on the Date and Time agreed for my "Viewing" !!!! It transpired it was sold the day before and they didn't have the courtesy to tell me nor the owner who wanted a "Cash Buyer" NOT TO BE TRUSTED!!!!!
Sam · 25 September 2023
★★★★★ 1/5
TrustpilotCustomer service appaling
I recently purchased a property from this company through their Knaresborough branch.On the day of completion I was advised by my solicitor after the monies had all been transferred to contact them regarding the release of the keys.I did so and spoke to the rudest person I have come across for a long time called Anita.She was most unhelpful and could not wait to put the phone down on me.I had to stop her several time from disconnecting the call in order to find out when the keys would be available.This is not what you expect on the day of moving which is stressful enough.Customer service training definitely needed
Dave · 27 July 2024
Agent replied · 22 October 2024
Thank you for taking the time to write your review. We’re surprised and saddened to hear you didn’t feel you received good customer service. We do work hard for our customers and always strive to offer exceptional service, which can be seen from our numerous five-star Google reviews for our Knaresborough office. We’d like to offer our apologies for your experience on this occasion and would love the opportunity to work with you again in the future.
★★★★★ 2/5
TrustpilotKnaresborough office poor service and a bit slap dash
Booked a viewing to see a house and they told the seller I had cancelled the appointment which I obviously hadn't . I turn up to view after driving from Leeds and the seller looks confused and tells me what she has been told but kindly shows me around the property anyway, not sure I would trust this outfit again.
C · 19 November 2025
★★★★★ 1/5
Trustpilotpoor customer service, very disappointed
Recently saw a house I wanted to purchase and the estate agent dealing with me was also the vendor associated with 3 other vendors. I was told that my offer was accepted and received confirmation of this. I was advised by the estate agent (vendor) that she and her husband who showed us around the house really wanted us to purchase the house although they had received a higher cash offer. In such a short time I built a good relationship with the estate agent and a couple of days ago she advised me to send all my paperwork over including ID and mortgage offer along with proof of the deposit to secure the house, which was done. Only now have I called back to discuss if there was anything else they needed and the estate agent I had been speaking to ( the vendor) advised her colleague was dealing with my case now, only to find out from her colleague ( the branch manager) that they had decided to accept someone else's offer, (although mine was guaranteed to be accepted) who had offered more and in cash? But they didn’t have the decency to tell me, what’s more, disappointing is the fact the state agent I was dealing with ( the vendor) advised me when I just called someone else was dealing with my case , I think honesty goes a long way and as I said to the branch manager had she of told me this information her self they had accepted another offer I would have not taken as bad, especially when she guaranteed that It was me they wanted to buy the house. When trying to explain this to the branch manager I found him very patronising in explaining the process with his shouting tone of voice and that the estate agent didn’t have time to call me as “ she was too busy trying to clean her desk before 5 pm for her holiday” My gosh that is some level of customer service. Very disappointed.
The · 11 August 2023
Agent replied · 20 March 2026
Thank you for taking the time to share your experience. We would kindly ask that you email our customer service team with the name of the branch that you were dealing with so we can look into this further (customersc@dacres.co.uk). Thank you.
★★★★★ 5/5
TrustpilotHouse purchase in Settle
We've just exchanged contracts on a house purchase in Settle, arranged through Dacres local branch. They've been extremely helpful throughout our whole house-hunting and purchasing process, managing to fit in viewings when we were up in Settle, sometimes at quite short notice. We'd particularly like to mention Andrew, who showed us round several houses, Tom , who responded to email messages when the office wasn't open, Mel, who we spoke to at the beginning, and who let us peer over her shoulder to see the details of a property, and Julia who passed on her local knowledge during our second viewing of the house we're buying. A thoroughly professional approach from all.
I · 25 July 2023
Agent replied · 20 March 2026
Thank you very much for taking the time to write this lovely review. We’re glad we were able to make your experience so positive.
★★★★★ 5/5
TrustpilotI'm both buying a property and selling…
I'm both buying a property and selling a property through Dacres and from the start the experience has been outstanding with excellent communication from Gavin, Sue, Adam and Em! I can't thank them all enough for keeping me regularly up to date, being very honest, fair and balanced in the feedback and getting my property advertised so quickly! Within a day they had 10 viewings and I've had 2 offers already. They have worked the most unsociable hours to help me sell quickly knowing that it is a requirement for the seller of the house I'm looking to buy and have been so flexible in their approach. Customer service at it's best! In all honesty I'd never heard of them before thinking of putting my house on the market, I was given their information through a local Facebook page recommendation - I definitely see why they were recommended! THANK YOU!
Sarah · 12 March 2022
Agent replied · 20 March 2026
Thank you so much for your excellent review. Our teams work so hard and go above and beyond so we're absolutely thrilled to hear this lovely feedback. Wishing you all the best with your move.
★★★★★ 1/5
TrustpilotBingley office let down
Arranged for valuer to attend our home, received call that morning saying that valuer had family emergency and could not attend? Having made arrangements to be present not impressed that Dacres Bingley have no contingency plan in cases like this.
Mike · 11 November 2025
★★★★★ 1/5
TrustpilotIlkley Office mess purchasers about
Ilkley Office mess purchasers about. Despite us being told our offer was the highest, which was way above the asking price - they wanted us to go to final and best offers using our offer (which we said was best and final when given) as a leverage to up the price. Utter charlatans; no doubt they told other prospective purchasers how far they were off the mark too! We withdrew-purchasers need to stop falling into this trap as no doubt the others left didn’t know the revised situation.
Carol · 12 April 2021
Agent replied · 22 October 2024
We are disappointed to hear your frustrations but please note that it is the sellers’ decision to take offers through to best and final offers and like most estate agents it is not our practice to disclose third party bids to other interested buyers, hence the privacy involved in sealed bids. If you would like to discuss this further please do not hesitate to contact us.
★★★★★ 5/5
TrustpilotSkipton branch
Skipton branch in North Yorkshire were very helpful and very good with staying in touch regarding a couple of gruelling issues we faced, purchasing our first home.
Customer · 7 February 2022
Agent replied · 22 October 2024
Thank you so much for your lovely review and kind words - it is very much appreciated and we'll pass your comments onto the Skipton team.
★★★★★ 1/5
TrustpilotPoor Customer Service
Telephoned 4 times before I managed to get through. Left a voicemail - no call back. When I finally managed to speak to someone they stated that they were not doing anymore viewings despite the property only coming on the market yesterday. I was a cash buyer with no chain but they were not bothered stating everyone is a cash buyer. Rude!!
Kash · 2 February 2022
Agent replied · 22 October 2024
We are very sorry to hear you are disappointed. In this instance we were told by the property owner that they did not want any more viewings irrespective of the buyer’s position. Please contact us at marketing@dacres.co.uk and we will ensure your requirements are fully registered so you benefit from being on our mailing system. The current market is very busy and we understand that can be an immense source of frustration for buyers but that does not take away from the high standards of service we aspire to and which are reflected in our overall service rating.
★★★★★ 5/5
TrustpilotMy mum recently passed away and we had…
My mum recently passed away and we had to sell her apartment. It was a very tricky place to sell as it was partly owned by a housing association. One of the other estate agents in ilkley really devalued it and even scoffed saying in future they may refuse to sell these apartments.
Lynne · 30 June 2021
Agent replied · 22 October 2024
Thank you so much for your kind review - this means a lot to us and it was an absolute pleasure to be of assistance. All the best from everyone at Dacres in Ilkley.
★★★★★ 5/5
TrustpilotDacres Wetherby office are superb
Dacres Wetherby office are friendly, intelligent, effective and efficient. I would fully recommend. Elaine is a star.
John · 24 August 2023
★★★★★ 1/5
TrustpilotNot much of a salesperson
Matthew Fox from the Saltaire office came and did a valuation of our home, after we showed interest in one of their properties.
GCP · 6 July 2025
★★★★★ 5/5
TrustpilotGreat response to my concern.
I recently put a review on here regarding a staff member Anita.
Dave · 1 August 2024
Agent replied · 22 October 2025
Thank you for taking the time to update your review. Anita truly embodies our commitment to excellent customer service, and we are glad she made such a positive difference for you. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotAmazing professional service
Absolutely blown away with your amazing service. Seamless from start to finish. I did review the other local estate agents but very impressed with Dacres.
Carole · 30 March 2025
★★★★★ 5/5
TrustpilotExcellent service from Paul Vicky…
Excellent service from Paul Vicky Charlie and the rest of the team in Ilkley. The communication was great they went over an above to sell my property an provide excellent customer service an support.
Mrs · 12 March 2022
Agent replied · 22 October 2024
Thank you so much for your lovely review, we will be sure to share this with the team.
★★★★★ 1/5
TrustpilotWhere do I begin with this sly estate…
Where do I begin with this sly estate agent?
Danni · 25 April 2022
Agent replied · 20 March 2026
Danielle, we are very disappointed to read this negative review and that you feel we have acted anything other than professional and in our client’s best interests. The points which you raise are factually incorrect, and we would be more than happy to discuss these with you in more detail. In response to your concerns a) It is not common practice to accompany a valuer to a property. Surveyors are instructed to work on behalf of the bank’s interests, and any influence from an agent would be highly unprofessional. b) After two down valuations and waiting nearly three weeks for a third valuation still to be arranged, our clients took the decision to re market the property. It was neither our client’s, nor our intention, to see you in a difficult position. Our clients needed to do what was best for their own situation. You were kept fully informed of the remarketing and the reasons behind it.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
