Dacre Son & Hartley Harrogate reviews in North Yorkshire

★★★★★ 5/5

Google

Alison from Dacre at Pateley was fantastic. She reached out to me ahead of the property going onto Rightmove and handled the sale brilliantly, always proactively chasing both the seller and my solicitor to make sure things stayed on track and the sale went through within 12 weeks. Alison was professional, quick to respond and on the ball with the process.

Jessica · 9 August 2025

★★★★★ 5/5

Trustpilot

Would highly recommend

Would highly recommend. Staff in at the West Park office (thanks Jen and Amie) were very professional, helpful and did exactly what was promised. Throughout the viewing process they kept us up to date, always had a named contact who was prompt to respond to questions. When it came to completing the sale - we had many issues agents in the chain and solicitors, however Jen and Amie chased up, kept us informed and I felt were always working in our best interests.

AK · 30 July 2025

★★★★★ 5/5

Google

Excellent service from Alison and the team! Thanks so much for keeping things moving with the solicitors and your speedy response to any queries. Great communication and first rate customer service - if only the solicitors had been half so good! Thanks again.

Wendy · 9 August 2025

★★★★★ 5/5

Google

We recently sold our property through Dacre, Son & Hartley and Alison at the Pateley Branch was incredibly helpful and diligent. It is not the first time we have dealt with Dacre, Son & Hartley and Alison and we chose to go with them again because they made the whole process as easy and quick as possible. We would happily recommend this estate agent to family and friends.

NereaColin · 22 September 2025

★★★★★ 2/5

Trustpilot

A disappointing service

Such a disappointing service from Dacres. Getting to the point of having your home valued is a big thing, especially in the current climate. And having worked hard on making significant improvements to the house, the descriptions received by the valuer were unfair, mostly negative and insulting. There was a lot of talking and very little listening. Realistic and constructively critical comments are one thing, insults are another and there are ways in which you can support and guide a potential vendor without making them feel so uncomfortable and upset in the process. Sadly, this isn't an estate agent I would either recommend or use based on this.

KPop · 30 November 2023

★★★★★ 4/5

Trustpilot

Great service from Ian Bradbury at Darce Son & Hartley

Ian B at Darce Son and Hartley was friendly and professional. His reassuring manner, mixed with his knowledge and understanding, gave us complete confidence every step of the way. It’s rare to find someone who truly listens and cares, and Ian went above and beyond to ensure everything was handled for us. I would highly recommend Darce Son and Hartley, especially because of Ian’s outstanding service. Thank you for making a positive buying experience.

Jalpa · 3 June 2025

★★★★★ 5/5

Google

We were extremely impressed with the exceptional service provided by Alison and her team. Their prompt and effective communication ensured that we were kept fully informed throughout the sale process. Alison's proactive approach and dedication to moving the sale forward were particularly noteworthy. We would highly recommend her and her team to anyone seeking a seamless and efficient experience."

Mike · 9 August 2025

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service, unethical and will screw you over as a buyer as soon as look at you. Had an issue with our sale, but they stated they'd keep the chain together. They didn't, they have said they were contacted by someone who found out, but there was no need to do this. We were back procedable by the Wednesday. On the Thursday EVENING they showed the property again, having never informed us this was happening.

Adam · 21 February 2026

★★★★★ 5/5

Google

Alison and the team at Dacres in Pateley were extremely helpful, kind and professional when it came to selling our mum's house. They made the whole process as straightforward as possible, always communicating clearly and promptly at every stage - and the conveyancing solicitors they recommended were excellent too. Thank you!

Sarah · 23 March 2024

★★★★★ 1/5

Trustpilot

Sharp Practice

As per the 15+ negative reviews already written about this so called Agency NOTHING has changed. Thank God that due to their sharp practice I a cash buyer was not even disclosed to the seller nor afforded a viewing of the property I wished to purchase. I was told," Don't bother going to the house it's just been sold". I was 2miles from the house on the Date and Time agreed for my "Viewing" !!!! It transpired it was sold the day before and they didn't have the courtesy to tell me nor the owner who wanted a "Cash Buyer" NOT TO BE TRUSTED!!!!!

Sam · 25 September 2023

★★★★★ 5/5

Trustpilot

Top top man Phil

I used Dacre, Son & Hartley’s Elland Branch for the sale of my property. The process was completely flawless. Phil was fantastic. He helped with the valuation and with his expert help, we accepted an offer on the house within 9 days of listing. If you ever need an estate agent Phil is definitely THE MAN! Thank you.

Claire · 22 March 2021

★★★★★ 5/5

Google

Excellent service from Alison who kept us informed every step of the way on the sale of our cottage. Once we accepted an offer the sale went through very quickly and without a hitch. Would definitely recommend

Julie · 9 August 2025

★★★★★ 5/5

Google

My family and I were very happy with the service that Alison and the Dacre’s team provided. They kept us up to date with all viewings and feedback. We would be happy to use in the future

Susan · 25 July 2025

★★★★★ 1/5

Trustpilot

poor customer service, very disappointed

Recently saw a house I wanted to purchase and the estate agent dealing with me was also the vendor associated with 3 other vendors. I was told that my offer was accepted and received confirmation of this. I was advised by the estate agent (vendor) that she and her husband who showed us around the house really wanted us to purchase the house although they had received a higher cash offer. In such a short time I built a good relationship with the estate agent and a couple of days ago she advised me to send all my paperwork over including ID and mortgage offer along with proof of the deposit to secure the house, which was done. Only now have I called back to discuss if there was anything else they needed and the estate agent I had been speaking to ( the vendor) advised her colleague was dealing with my case now, only to find out from her colleague ( the branch manager) that they had decided to accept someone else's offer, (although mine was guaranteed to be accepted) who had offered more and in cash? But they didn’t have the decency to tell me, what’s more, disappointing is the fact the state agent I was dealing with ( the vendor) advised me when I just called someone else was dealing with my case , I think honesty goes a long way and as I said to the branch manager had she of told me this information her self they had accepted another offer I would have not taken as bad, especially when she guaranteed that It was me they wanted to buy the house. When trying to explain this to the branch manager I found him very patronising in explaining the process with his shouting tone of voice and that the estate agent didn’t have time to call me as “ she was too busy trying to clean her desk before 5 pm for her holiday” My gosh that is some level of customer service. Very disappointed.

The · 11 August 2023

★★★★★ 5/5

Trustpilot

House purchase in Settle

We've just exchanged contracts on a house purchase in Settle, arranged through Dacres local branch. They've been extremely helpful throughout our whole house-hunting and purchasing process, managing to fit in viewings when we were up in Settle, sometimes at quite short notice. We'd particularly like to mention Andrew, who showed us round several houses, Tom , who responded to email messages when the office wasn't open, Mel, who we spoke to at the beginning, and who let us peer over her shoulder to see the details of a property, and Julia who passed on her local knowledge during our second viewing of the house we're buying. A thoroughly professional approach from all.

I · 25 July 2023

★★★★★ 4/5

Google

As agents for the vendors, they obviously had their clients' interests as a priority, and seemed to represent them very well. With regard to us as buyers, Alison was always helpful and efficient, responding to queries promptly and politely. She was good at keeping things moving with solicitors, etc.PositiveResponsiveness, Professionalism

Carl · 24 March 2021

★★★★★ 5/5

Google

Always helpful and friendly. Alison has always kept me informed throughout the process and nothing had been too much trouble.i felt very confident in the process .

Mary · 9 August 2025

★★★★★ 5/5

Trustpilot

I'm both buying a property and selling…

I'm both buying a property and selling a property through Dacres and from the start the experience has been outstanding with excellent communication from Gavin, Sue, Adam and Em! I can't thank them all enough for keeping me regularly up to date, being very honest, fair and balanced in the feedback and getting my property advertised so quickly! Within a day they had 10 viewings and I've had 2 offers already. They have worked the most unsociable hours to help me sell quickly knowing that it is a requirement for the seller of the house I'm looking to buy and have been so flexible in their approach. Customer service at it's best! In all honesty I'd never heard of them before thinking of putting my house on the market, I was given their information through a local Facebook page recommendation - I definitely see why they were recommended! THANK YOU!

Sarah · 12 March 2022

★★★★★ 1/5

Trustpilot

Poor Customer Service

Telephoned 4 times before I managed to get through. Left a voicemail - no call back. When I finally managed to speak to someone they stated that they were not doing anymore viewings despite the property only coming on the market yesterday. I was a cash buyer with no chain but they were not bothered stating everyone is a cash buyer. Rude!!

Kash · 2 February 2022

★★★★★ 5/5

Google

Absolutely fantastic service from Alison. Selling my family home was a difficult decision to make. Alison did everything possible to make this an easier experience. Thank you.

Liz · 25 August 2025

★★★★★ 5/5

Trustpilot

My mum recently passed away and we had…

My mum recently passed away and we had to sell her apartment. It was a very tricky place to sell as it was partly owned by a housing association. One of the other estate agents in ilkley really devalued it and even scoffed saying in future they may refuse to sell these apartments.

Lynne · 30 June 2021

★★★★★ 5/5

Google

Dacres did a great job, always supportive and keeping us informed. Office manager, Alison, worked tirelessly to keep things moving!

Helen · 25 August 2025

★★★★★ 1/5

Trustpilot

Not much of a salesperson

Matthew Fox from the Saltaire office came and did a valuation of our home, after we showed interest in one of their properties.

GCP · 6 July 2025

★★★★★ 5/5

Google

Alison at Dacres has been amazing as always. Always helpful and professional and got my house sold quickly

Andrew · 24 March 2023