Bridgfords Knaresborough reviews in North Yorkshire

★★★★★ 5/5

Google

Friendly team with vast amounts of local knowledge and experience, highly recommend

Sue · 29 March 2024

★★★★★ 5/5

Trustpilot

Daniel Bright surpassed my expectations…

Daniel Bright surpassed my expectations with his exceptional service. Right from the beginning, I felt valued and supported as a customer. His professionalism and attentiveness were remarkable, ensuring a smooth experience. I wholeheartedly recommend Bridgfords to anyone searching for reliable and dedicated assistance in renting property.

Ubong · 17 February 2024

★★★★★ 1/5

Trustpilot

If I could I’d give this 0

If I could I’d give this 0. Booked a house viewing, was there for half an hour outside waiting, so I called up the estate agents who told me they cancelled the viewing but did not tell anyone of us, they could have phoned emailed or simply show up but no. Massive waste of our time, no respect. That’s how useless snd incompetent they are. Run by a bunch of 5 year olds

NR · 12 May 2021

★★★★★ 1/5

Trustpilot

The worse company I've ever dealt with

The only advice I can offer is stay clear from Bridgfords Preston. They don't even deserve the 1 star! I'm a private landlord but I used this company as a tenant and I will never use this company for anything ever again. Literally the worse service I have received from a business in a very long time. From moving in had to wait 3 weeks for a fridge replacement, then got a call 3 weeks after the new fridge landed to be told it was going to be repossessed due to non payment. Had to wait nearly a month without heating due to faulty boiler. Throughout all of this nobody showed any urgency to help. Never sent any paperwork when contract changed to a rolling 1 month or fully explained the terms of my notice period causing me to pay an extra months rent. Then they have the cheek to charge me £30 to send a reference to my new letting agency (Holdens, who have been brilliant by the way) a job which takes literally 2 minutes and 2 weeks have passed and I'm still chasing it after being told a 5 day turnaround. I have been blatantly lied to from different members of the team, and spoke to like I'm inconveniencing them when chasing up a service I have paid them for? How they are still in business amazes me. I hope this review prevents anyone from making the same mistake I made by using this company!

Matt · 18 December 2018

★★★★★ 1/5

Trustpilot

DURHAM BRANCH IS A JOKE

DURHAM BRANCH IS A JOKERented a house with this branch, my landlord paid Bridgfords to do deep clean and wash carpets, neither was done the house was still part furnished with filthy beds and broken furniture. I missed with my landlord more than through the office cos you cannot get through to their phones for love no money. My tenancy was up 22nd Oct and by mistake my rent still went on 23rd. It's now nearly 2 weeks and I still haven't been reimbursed, being past from accounts to gateshead and back to Durham branch, I've sent my account details through email 4 times and still nothing. Absolutely shocking company, I had my check out yesterday which the agent was 35 minutes late for, fingers crossed I get back my deposit as I painted right through and left that house cleaner than I got it

.Shirley · 2 November 2018

★★★★★ 1/5

Trustpilot

KEEP WELL CLEAR OF THE DURHAM BRANCH

where do i start, if i could give 0 starts then i would i went to view a property through the Durham branch the house seemed ok with the tenets belongs still in it so i signed and paid i had stressed that the house must be cleaned before it was let to me they said that would not be a problem, when i got the keys and opened the door the smell hit me and straight away i could see it had not been cleaned every room was filthy there was a lot of black mold in the house which with me having asthma was no good for me to live in, there was also lots of rubbish in the outhouses and the decking was unsafe i was also bitten all over my body it was not fit for anyone to live in the property should never have been sighed off i had contacted the estate agents which were rude and said i had no choice but to keep the property but i point blank refused after many phone calls the finally got back to me to say the landlord will be willing to clean the property but that will be it or they would put the house back up for let again and i would receive some of my rent back but i never got anything back and after a couple of months fighting to get my bond back as staff never returned calls or emails i was £920 down plus all phone calls and being charged for council tax water the energy bills for a house that i had never lived in the stress and upset they caused me and not getting an apology is so unreal very unprofessional company i stress to people to stay well clear!!

Kelsey · 19 October 2018

★★★★★ 5/5

Google

Wonderful service from Rick Manton who was a model of politeness, efficiency and information. He kept us fully updated at all times. He was the only agent that made us feel that he was genuinely interested in us and that we were important.

William · 26 October 2020

★★★★★ 1/5

Trustpilot

6 months with Bridgfords what an…

6 months with Bridgfords what an absolute joke. I know and I understand the job behind the counter/phone can be very stressful and dealing with people it's not an easy job, but I also honestly believe that if you have a second chance to make things right you should go above and beyond. Never had that! Went to one of your branches this afternoon to do a contract renewal ( yes I know could have tried another agency but moving house is not an easy thing), no warm welcoming at all just blunt people behind the counter, after we explained what we were there for the lady approached us to get our debit card to process the payment in the back? Without any of us present. Initially she said " ok it's 35£" but another colleague exclaimed " no it's 125£". 125£ for a renewal?? Why the 35 were mentioned first? 6 months into this house basic stuff requested to fix (easy fixes) nothing done. When visiting house to make decisions and apply for it, we were informed it was a long term contract, our surprise when signing??!!6 months contract. 6 months long term?? Really?? If my professional life don't allow me to move ( yeah is stressful to move I don't think you guys realise that) and I end up staying another year or 2, renewing contract will cost me easy 500£.

Mário · 10 October 2018

★★★★★ 5/5

Google

Wonderful service from Rick Manton who was a model of politeness, efficiency and information. He kept us fully updated at all times. He was the only agent that made us feel that he was genuinely interested in us and that we were important.

Graham · 11 October 2020

★★★★★ 1/5

Trustpilot

Disorganised!

I was left outside a property we were waiting to view, having taken time out of work, with no call. The excuse given was difficult to swallow... car trouble, followed by a return to the office to find all the computers were down so unable to call me.Yesterday I got an email addressed to Mr Adams re his property searches. I’ve raised with Bridgfords but no email back to acknowledge or thank me. Hopefully Mr Adams won’t miss out now albeit good luck with viewings!!

Nick · 22 August 2018

★★★★★ 1/5

Trustpilot

I was left sitting outside a property…

I was left sitting outside a property not once but twice in the same day waiting for a viewing.I was told I would meet staff at the agreed time and when no one turned up I called to be told they tried to call me 3 times and sent me a text to confirm the viewing.They had not.They then agreed to reschedule the viewing a second time later that day.Once again, no one turned up.I’ve sent my complaint to head office. I could only get the details to do this by calling a different branch in Washington and having them email the details to me.A day wasted after arranging time off work.Based on the other reviews of this company it’s safe to say I will never be using them again.I feel sorry for the landlord wishing to rent their property and wish I could contact them to tell them my experience. Sadly they will probably never find anyone to rent out to through this company as they can’t even arrange viewings for prospective tenants.

Miss · 7 August 2018

★★★★★ 1/5

Trustpilot

DO NOT TOUCH THIS AGENCY

DO NOT TOUCH THIS AGENCY! To start off with, if it was possible to leave 0 stars i would have done. Their customer services and work ethic when it comes to bonds is absolutely DISGUSTING! First of all how they could justify keeping an entire bond when the property was left in better condition that before is beyond me. i have seen plenty of people who have had issues with their bond, they twist little things to justify their actions when all they are interested in is retaining as much money as possible and screw everyone else.

Dane · 11 July 2018

★★★★★ 5/5

Trustpilot

Outstanding service

From the first day Daniel came out to the viewing to Emails from Lisa with viewings and updates to the final call from Jane saying congratulations, we have exhanged they have been outstanding. We have been kept up to date with every aspect of the sale. We cannot fault any part of the process, they keep on at the solicitors to make sure everything goes through smoothly and on time, chasing contracts etc. We would highly recommend them, we have used other Estate agents before and these are by far first rate.

Ian · 22 June 2018

★★★★★ 1/5

Trustpilot

Not worth one star

Not worth one star! Absolutely appalled at the company in general. We deal with the Preston branch and never experienced a worse lack of customer service. We are currently renting a property and we have had to contact many times just to get the basic water meter working and mold removed. It’s taken them 4 months to do so. My 2 year old has had a continuous chest infection which has now disappeared since the mold issue wat resolved.. (botched job) also we have still not received are back door or patio key which I think is brilliant! We pay £550 for what? The people in the branch are just absolute mongs. The way the ‘professionals’ speak to me (a English person born in the UK) is completely the opposite to how they speak to my partner ( polish), guarantor and his partner (polish and Hungarian). They are so condescending towards them and deffo feels like they’re taking advantage of them. If you want to feel like you’re incompetent and can’t communicate in a country you’ve lived in for, for 6+ years go to brodgefords! They also like making you put to be liars, as everyone in the UK who has a visa is aware of, the banks have been down so the transaction of our rent has somehow disappeared which is not our fault nor there’s HOWEVER they don’t care? They don’t care how we source the money they just made it clear we have to. So 3x£550 got sent to them last month because they couldn’t be bothered to wait for a polish account transfer! And now another £550, they won’t even wait for our claim from the bank to come back? I recently lost my job so my partner is funding the family whilst I am looking for employment! For all they know they could be depriving our child of food. Where can the average person find £2200 from in two weeks? :) my advice would be to get as far away from the company as possible, they only care about money not your health or wellbeing to be honest they don’t even care that you exist.

Amber · 13 June 2018

★★★★★ 5/5

Trustpilot

Excellent- one of the best estate agents if you are buying or selling.

I have read a fair cross section of the reviews of Bridgford on Trustpilot, and the majority of them seem to be from disgruntled tenants, but finding a tenant who is happy with their landlord is a tall order! My experience of Bridgfords Halifax in buying our retirement flat was excellent. You tend to think that if you are buying , the estate agent is only interested in satisfying the seller but Matt Corfield at Bridgfords Halifax looked after us very well and kept us up to date every step of the way. We completed in just over 6 weeks which is something of a record buying a leasehold flat. Even the letting guys in their office were friendly and welcoming. I have no hesitation in recommending Bridgfords Halifax for any type of property transaction.

Geoff · 8 June 2018

★★★★★ 1/5

Trustpilot

Be careful if you have to deal with them

Not a great company. They wrote into our contract to say that I give them the right to sign me up to the utility company of their choosing (i guess for commission) which was Spark energy. It took me 3 months to sort this mess out as I didn't realise that the property had a prepay meter. They said that we could go to the local branch close to our old property to give our ID documents but the other office wasn't aware of us or that we were going? They lost our ID and we had to go to get it verified twice. Communication was not ideal between us there was some confusion over what furniture would or wouldn't be in the property and they changed the details on questioning. They did not take an inventory when we moved in. Our deposit was moved to a different deposit holding service soon after we moved in (??) and we got countless letters about that. Personalities of the people we dealt with from this company (4 in total) ranged from slightly incompetent to pushy and I got/get the feeling that I'm not being told the truth all of the time. Would prefer not to deal with them in future.

Maryanne · 15 April 2018

★★★★★ 1/5

Trustpilot

worst estate agents in uk total frauds and liars the lot of them

bridgfords are a shocking company full stop, they fail on all aspects of customer service care and they all tell lies and rob you blind of your money . bridgfords bolton branch have a very rude manager called claire and incompetant staff especially natalie and savannah palmer . they miss sell your spark energy without your knowledge and agreement, they blatantly lie saying you signed for it .this miss selling practice is now illegal and has been reported to local councils and trading standards . they treat all there tenants especially registered disabled customers with discontent and no customer care full stop . bridgfords repairs are the worst of any estate agents totally incompetent bad service .no jobs ever get done on time . landlords are never there to be contacted and wont pay for any repairs .ryan caucill at bridfords must me the worst manager going he wants sacking asap the way hes left his tentant to rot in hell in an uninhabitable propery with no hot water , blocked drains , damp and mould in all 3 bedrooms , no working burglar alarm , rats in garage and garden , broken window left for over a month to be repaired after a recent robbery confirmed by police crime report , broken overflowing toilet etc etc etc . bridgfords also have on out of hours emergency line instead you have to dial 999 or pay yourself not good if theres a major leak , fire or in my case a robberyi am still traumatised and a nearly had a fatal heart attack because of it . bridgfords especially ryan and claire the managers didnt want to know and the landlords just went hiding and not being responsible full stop .also bridfords , countrywide and landlords are withholding my bond money which is also illegal .my landlords from bolton wouldnt pay for a new roof which hadnt got adequate landlords buildings insurance, so when the bridgfords property inspector david said all jobs including new roof would cost approx 10k , the landlords just ripped my 6months contract upi had signed and craftily gave me 2 months notice to vacate proprty in the middle of winter and being under safeguarding as a registered disabled person and made me homeless, they are truly despicable. so in summary if your are renting let alone buying a property keep well away from the worst estate agents ever in BRIDGFORDS , you have all been warned . hundreds of bad reviews all online dont lie !

Mark · 15 April 2018

★★★★★ 1/5

Trustpilot

1 star is too good for this company keep well away

1 star is too good for this company the staff are ignorant self centred pathological liars and they dont speak to you they speak at you in a condesending way, They don't respond to reports when things need fixing and expect you to jump when they finally listen to you. They have no regards to when you work and think it's acceptable to enter the property when your not present. The land lady wasn't any better either her advice to a tv that was reported in a furnished flat was to hit it and it will be ok as well as accusing the silicone had been pulled off but hadn't they took £60 off the bond to clean the oven which couldn't be cleaned properly as they said it was ok to leave on the monday then rang giving 4 hours notice to say that i had to hand the key back at close of business 4 days earlier than expected. the flat was disgusting when I moved in and they said it had been professionally cleaned when it clearly hadn't and it took 3 days to clean before moving in. Not to mention reporting a fire door taking 12 minutes to close putting my life and other residents of neighbouring flats lives in danger still not rectified after 3 years in the property. keep away from this place.

Steven · 14 March 2018

★★★★★ 1/5

Trustpilot

1 star is being nice

1 star is being nice. Unfair rent and "administration fees". Required repairs were highlighted with the manager directly upon viewing the property and still not completed 12 months on upon me moving out. One of these was the flush mechanism on the toilet which shows you how much they care about their tenants. Rent advertised lower than actual (Jan 2017 advertised at £450 pcm and was actually £500. Now up for 500 where it is actually £515. My flat was disgusting upon moving in and still had paint/work gear from where someone left half way through a job. Less than a month before my tenancy is up for renewal, I receive an email stating that rent is increasing and I have to pay £125 administrator fee to literally stay in my current home. Needless to say, I am moving out at the first opportunity and will be avoiding Bridgfords from now on. Absolute joke of an organisation with not a care in the world for their tenants. Never again

Craig · 22 January 2018

★★★★★ 1/5

Trustpilot

An utter disgrace. Steer clear!

I am only giving one star as there is no option to give zero. I rented a property through bridgfords based on the lies told to me by the agent. I stayed for the full six months, despite having no hot water upstairs, no shower, no oven, and a friendly family of rats living in the shed/kitchen. I had to pay to have a phone line put in, get a new gas meter fitted, and made general improvements, despite the poor quality of the property.I moved out over a month ago, they hadn't even booked an inspection until I went into the local office to ask about it. 6 days after the official move out date (I actually moved out 3 weeks before) the inspection was done, and was, as expected, nit picky. I arranged to have the carpets cleaned (again, they'd already been done, absolutely nothing wrong with them), and the landlord emailed to have them release my bond. This was 2 weeks ago, the rep from bridgfords then emailed me NINE DAYS after the landlord's email, to request my bank details; I replied immediately. It's now been a week and I still haven't received my money. I have had to take a loan to pay the bond on my new house, at my own expense. Bridgfords do not care about anything but their targets and their profits.I wish I had looked at their reviews before using their "service". I would certainly have made a different decision, and would advise anyone thinking of using them, to steer clear and avoid the hassle.

Dre · 7 November 2017

★★★★★ 5/5

Google

Gemma at the Knaesborough office is an absolute dream to work with. Efficient, honest & professional from start to finish. The service I have had has been absolutely top draw. I will certainly be working with Gemma & Bridgefords again in the future. Many thanks!!

Tom · 11 October 2019

★★★★★ 1/5

Trustpilot

Terrible customer service

Called the Preston branch and left a voicemail asking for a call back to arrange a viewing - still waiting 2 days later.I called last week for a viewing at one of their properties and was told someone would call me back to confirm - they didn't - so I called back, they apologised and said they would call me back first thing in the morning, no surprises for guessing that I'm still waiting for that call.If I was a landlord wanting to rent a property I would be furious that potential tenets are not even getting called back to view their properties. Avoid.

Andrew · 30 October 2017

★★★★★ 1/5

Trustpilot

BEWARE better out there

Like previous reviews gave 1 star because I had to ,too be able to write a review Do not deal with this company after several years of renting from various rental companies this is by far the worst They take large amounts of money initially for things that are unjustifiable e.g credit cheques which can be done free of charge and are by lots of companies The quibbling to get repairs done e.g broken patio door lock was "fixed" by placing a coin in the lock yes it worked but would a new lock have been better practice and that was not the only repair in the few short months that I lived in the property broken cooker,leaking toilet blocked drain the list is endless and more if I would have lived in the property longer The worst thing is when you leave a property and they do the checkout process They emailed me a list longer than my arm of does and donts produce receipts for deep cleaning it wasn't deep cleaned before I moved in me and my family did it all they told me it had been done "sack the company that does it their rubbish and that's a mild word" leave the garden tidy, windows washed, rubbish cleared the list is endless they then send a checkout operative to make sure everything OK this process took about 90 minutes they take endless amounts of pictures to make sure everything is fine After this you hope you will get your bond back but if you don't ask for it they won't remind you about it I asked several times how long mine would take communication is not a good point you will get sick of emailing and telephoning Use another letting agent there are a lot better out there

Lynn · 9 August 2017

★★★★★ 1/5

Trustpilot

An absolute DISGRACE! LANDLORDS & TENANTS BEWARE

Have never written a review before but felt incensed enough to sign up and do one, so here goes;Where to start...1. Terrible customer service - seriously unprofessionalE.G. had to pay a small sum of money a couple of years ago so gave my card details over the phone. Money didn't come out until 2 weeks later - it turned out that this employee had written all my credit card details down on a piece of paper including 3 digit security code and had forgotten about it until 2 weeks later.E.G told we had to be present on a given day for the 6-monthly inspection. So I put a holiday in at work for it... Bridgefords never turned up and no phone call (this happened a few times).2. Repairs - no inspections of the works carried out by the cowboys they sub to.E.G. 10-15 visits over 2 year period by 4 different companies to try fix a shower 3. FIRE/SMOKE ALARM FAULTY - the fire/smoke alarm in the hallway of our apartment was faulty and I found it had 'expires june 2015' and needed to be replaced. Took loads of phone calls and well over a year to sort it out. 4. THEY CANCELLED OUR ENERGY PROVIDER ACCOUNT WITH EON - We got a letter through the post saying that our letting agent had cancelled our account. This is a breach of contract.Above are but a few of the more serious issues but bottom line is I have not one good thing to say about Bridgefords. Guys I could go on - seriously...Bridgefords - wow what can I say, I'm surprised you haven't been shopped to the relevant authorities by now because you are a complete and utter disgrace.

T · 24 July 2017